We have a nice family tradition of doing an escape room during the holidays. unfortunately we paid for 6 today and when we went there, the lobby was deserted and no one offered explanation. we are trying to get the $200 refund and no one here seems to want to help. general manager noticed with no help. please do not pay in advance. read more

The host was super sweet, patient in character and polite especially when the large drunk group and there very B - itchy leader made it loud and clear how annoyed she was that our group would be joining there's in the same room. Please go with a group of 12-16 and avoid being THAT person or having to deal with THAT person who makes the other guests and host uncomfortable. Or you know read the form that you sign and agree to before your payment that says other people will be in the same room if you come with a small group... after the introductory of the rules and our room "CHLOE" we had a blast! The clues, the dark setting and things to solve made it all so much fun! We plan on going again! Again our host with the glasses, thank you so much. Very profesional. read more

We did the Horcrux Hysteria room and it was so much fun! Some puzzles and challenges were more difficult than others, and some required dexterity. But overall it was on the easier end of intermediate. Their website gives it a 44% pass rate and the fastest time solved was 24 minutes. My group solved it in 36 minutes, and we thought we got stuck in several places. Our room helper, Nick, was super helpful and explained a lot of stuff (like how to use the locks) really well and clearly. He was also funny and nice! Even the front desk people were nice! I appreciated that they had lockers for us to keep our stuff (including cell phones) and had someone in the group hold the key. Overall, I would definitely recommend! Great experience all around! read more

Bought tickets for my son and his friends. First time going. They had so much fun. Definitely will go again.

Our family went to the Alcatraz Escape Room last night and did the Mutiny escape room. We had SO much fun working together to get the clues figured out. Very creative and staff was very professional. Our experience was great and I would highly recommend for a fun family or friend activity. We will be back! read more

I've done death row, wizard room. mutiny, Chloe and Zombie panic. Zombie Panic and Mutiny are by far the best games there. Zombie Panic is my fav and the puzzle design was actually great! Least fav game was Chloe... it's only a tough room cause it's Dark AF, and a completely linear game. I wasn't impressed. Shout out to Luci for being one of the best game masters I've ever encountered! read more

I was honestly super anxious about coming here, as I HATE anything meant to be scary! But man! This was so fun! Kyle was the best guide, and Colton was a grade-a zombie! Will definitely be looking into coming back to try out more scenes! read more

I planned an evening out with our friends for my husbands birthday. I chose this place because their rooms could accommodate our larger group of 9. We did the Wizard room and it was SO FUN!!! I would highly recommend that room. read more

GO HERE. YES YOU, READING THIS. I highly recommend the Zombie Escape room, it has live actors (yes, zombies that chase you, it's not a spoiler, check the website) and it makes for a great experience! We had Emma as our moderator and Brian as our zombie. They both provided an amazing time. Go in and see if you can beat our time, 17 minutes to spare ;) read more

My group and I enjoyed our time doing the zombie escape room! Bethani and Patten were both amazing during our time there!

have been to Alcatraz 3 times now. Twice with corporate events and once with friends. The first time with the company was a blast (zombie theme). I happily went with friends again and we did the bus. We got out but I hated it. Being crammed into a small space and insulted by an obnoxious Al Capone, who sounds more like Peter Giffin was not our idea of a good time. We all agreed we wanted to get out so it would be over. Then I went today with my company again and it looked like it was going to be awesome again. But this time had different problems. We were a bit late so the staff rushed us, which is understandable. We get into the room and immediately start figuring out the puzzle but what we try does nothing. We scrambled for five minutes looking for other clues before trying again. We did the exact same thing and it worked. The whole experience felt like we were doing like 3/4ths of the puzzle and then doors would randomly open. It didn't seem cohesive or make a ton of sense why one thing would not work once but work later. But none of this warrants a one star review. What does is at one point during the experience a person in our group did not notice a door was "barred" and cracked it a bit once the light came through he crack he saw the bars and quickly closed it. A staff member swiftly entered the room to tell us we all had to leave because we broke the rules and opened the door. First of all, the door barely got cracked before he saw his mistake. Second, why did all of us need to be kicked out for one persons mistake? The reason I think why is they had another group waiting behind us, that we saw on the way out, and they were looking for an excuse to kick us out. If they had told us we had to stop cause we were late I would have been fine. But to be a jerk and call us rule breakers and kick all of us out because of a mistake is unprofessional. There are several other escape rooms in the Salt Lake area go see them they are better quality and more professional. read more

The room was fun and we enjoyed our time. The guide we had seemed like she was just over it and not every friendly . Other than that we enjoyed our time. Just wished she was more into it than looking at her phone read more

Went here for my birthday we went in the room with Chloe. First off walking in the staff was super bubbly and friendly we signed the waivers and within like 7 minutes we were heading to the room. The guy briefing us about the room was super funny and made the experience so much more fun. So we get in the room I won't spoil anything but OMG CHLOE WAS TERRIFYING she even wrote me a happy death day note the whole hour was so fun the room was amazing I was so impressed it's definitely worth the money they even had a locker to lock your stuff in with a lock at no charge definitely made my birthday amazing can't wait to come back! read more

Alcatraz Escape Games - Escape Games Near Me - Draper, Utah

An absolute huge shout out to the staff that helped me set up a proposal. Could not have done it with out you all! It was so much fun and he said yes :) read more

The puzzles themselves were alright. Not nearly as good as all the others around salt lake. They also stuck us in the same room as a group of 8, without telling or advising us before hand. Which isn't a problem os they put a heads up. Instead you have to pay go there find out your stuck with a large party and you can't do anything. About it because there are no refunds. The actors there also just get in the way and aren't super useful would have been better without them. Overall puzzle was alright and being thrown into a giant group definitely ruined my experience. Definitely not coming back again. Save yourself the money and go to any other place, it will be better than this one. read more

First off their is no parking. They have the place overbooked and their is absolutely no parking. You will want to get there early or you will be parking on the side of the freeway and walking over. You will be late so plan accordingly. We booked the majority of a room so they filled the remaining spots. We went as a group of adult friends. They stuck two thirteenish girls in our zombie apocalypse room with us. Then they split our group and forced us to take the girls with us. This was not fair to us because now I can't make any jokes that may or may not be appropriate for them. It was not fair to them because they didn't get to play as much as they might have been able to if they were in a more age appropriate group. This was our date night. We all got baby sitters and then they had us babysit someone else's kids. as a parent I wouldn't and didn't think to ask the two screaming thirteenish girls what they thought of the puzzle. I was confused why and what we were even doing. They basically said don't hurt the zombie and good luck. I feel like I needed a little back story. Apparently they have a video for a back story but you have to watch it on your own time. So you might want to watch it before you go. I was underwhelmed by the teenagers running the place. They don't seem to care. We asked for a clue and they read the clues from the wall to us. The clues themselves are vague and missing parts of the solution. The rooms are too small for the number of people inside of them. Now for their redeeming quality. They have a kid their that is an amazing zombie. He did a great job. You have to see it to believe it. When he died he looked pretty dead to me. It was great. They also try to bribe you by entering you into a drawing for a free experience if you give them good reviews. I say boo to that. read more

My wife and I love escape rooms and we decided to try the Chloe room. The room is super dark and we were given flashlights. All but one flashlight died and the staff did not come and replace them. Besides this the room design itself is poor. You were able to move on to new rooms without completing necessary puzzles that gave you pieces for the final room. I don't mind a challenge but when our party was stuck on a multi part puzzle for 20 minutes we were not given any hints to move on or tell us that we were on the right track. We ended up completing 2/3rds of the puzzle but there were no audio queues that we had solved any part of it. Overall the experience was bad, room design was poor and the fact that they don't give any assistance on this puzzle I could not recommend this room. That being said this is not my first time at Alcatraz Escape rooms and I would recommend the prison bus escape room for a challenge and a fun experience. read more

A friend brought me here and we had an absolute blast doing the "Death Row" scenario. It ended up being just the two of us doing the scenario (and on a Friday night) which was kinda fun just working through it as the two of us. The staff was friendly, professional, and helpful. We're looking forward to going back again. read more

This is hands-down the best escape room I have ever done (and I've done around 40 for reference). The zombie apocalypse is immersive, thrilling, challenging, and downright FUN! The space is huge and perfectly accommodated our group of 13. There were enough puzzles for everyone to solve and the answers were intricate yet satisfying. The game masters and staff were friendly and fun! The whole concept is honestly unlike anything I've ever done before. It's truly a different tier of escape rooms. I would recommend Alcatraz Escape Games wholeheartedly. (I wish I could erase my memory so I could do it again myself!!!) In fact, I live in California but I will be making the trip back out to Utah if only to do the rest of their rooms. read more

I hardly ever leave negative reviews but I just got done here at Alcatraz Escape Games and would be remiss if I didn't share my experience to warn others about the terrible customer service I received here. I came here today with my son, my parents, my sister and nephew. We had another two people in the room with us and the kid with the other group had done this exact room last weekend. When we were in the room he knew all the answers and none of us had the opportunity to solve the puzzles or figure out the clues. Now I understand these things happen, yet I still need to give a 1 star review not because of the kid that ruined the room, but because of the poor response by management. After having the employee running the room (who was nice) apologize multiple times to us because she saw the terrible experience we were having, I asked to speak to a manager. Jessica's responses to my issue were "you should have booked a whole room so you don't have people ruin it for you" and "if I have a discount to every person that had an issue with someone else in the room we'd go out of business" and "we can't control what people say in there." As if it's my fault I only brought six people instead of ten. I was just hoping she'd step up and make a poor customer experience right, it's obvious it wasn't that important. She offered me a 10% discount on my next booking, and that's it. I'm a business owner and if someone isn't happy with my product or service, I go above and beyond to make them happy. Not be condescending and offer only 10% off after it was apparent to the staff that our whole experience was ruined. We paid a premium to go to Alcatraz instead of the other escape rooms in the city. That was obviously money not well spent. I'd recommend going elsewhere. read more

Zombie escape room was a blast and the zombie Shaylee was scary as hell and so fun! She did an amazing job!!!! read more

Alcatraz Escape Games - Zombie escape room - Escape Games Near Me - Draper, Utah

We wanted to do Horcrux with my 6 year old, paid for Horcrux, and were some how put in some weird creepy scary one, left after 5 minutes, and never got refunded. Make sure you are clear on what you are getting!! Update: They got back to me super quick and gave up a voucher for 2 to go back and do the Horcrux!!! We are really excited and I'm thrilled they were able to make it right. read more

We had an amazing time escaping the Bus tonight! I felt 10 people was a little cramped would be my only issue with this room. The actor for the room was top notch, Thank you for a very pleasant evening. Conner was our actor and Lady Ryan helped get us setup and took great care of us they both rocked!! read more

Alcatraz Escape Games - Escape Games Near Me - Draper, Utah

We were here recently for a team building activity, and although it was a fun time, there was no air conditioning in the rooms and I was literally dripping sweat and my hair was soaked by the time we were done. This made it a much less enjoyable experience and a primary reason I would not select it as a future activity myself. All of that said, the Harry Potter room was fun and others commented that the rooms were unique and challenging compared to other escape rooms they had done. read more

We did the Horcrux Hesteria last night. It was fun! There are a few minor improvements that could be made to the game to make it flow really nice, but this room is still a solid escape room that should be experienced!! Riker was our host and he was great! Super friendly and helpful! read more

I've done 3 escape rooms in my life at 3 different venues. The Prison Bus was by far the most fun. It was well-produced, exciting, challenging, and fun. We had a group of adults, and this game was pretty tough... so I'm not sure it would be a lot of fun for kids under the age of 12. Connor was an INCREDIBLE Al Capone. We were already planning our next visit before we even left. read more

I took the kids for an escape room experience; pre-booked, paid in full and reviewed options on the web site. My daughter uses a wheelchair to get around and when we showed up we found out it's a two level business with no elevator. 'It was too expensive' was the reason provided. This is unacceptable! How can they operate a public business without accessibility in 2021! I was honestly surprised. If they cut those corners, what other corners were cut in the throwing together of this warehouse? Nonetheless went up the street to Escapology and had an amazing experience and saved a few bucks. Consider frequenting businesses that recognize people come in different shapes, sizes and abilities. #DoBetter Alcatraz! read more

Wish I could do more than 5 stars! This place has it all you are solving riddles, math problems, and locks while racing a lock. I've been to most escape rooms in Utah and THIS IS THE BEST one. If you are looking for your brain to get to work and your adrenaline pumping you MUST check out Alcatraz. It is 100 percent worth the price. Our zombie was Emily so if you can request someone.. ask for her she is amazing. Brock was our guide and he made the experience for me- they are the friendliest team of any escape room I've experienced. read more

I took a group of 22 people, 21 men and 1 women ages raging from 20 - 55 years old, to do the zombie and Alcatraz escape. It was way more entertaining than I thought it would be. I knew there would be clues and puzzles but had no idea there was cast interaction. It was like a murder mystery but way more fun and interactive and difficult. Isaiah and Corey did an amazing job in their roles and really made the whole experience. I highly recommended this for a group activity. It was a little difficult getting a hold of the place by phone to do a reservation so if you don't like booking online just realize they have limited hours. Once I did they were very helpful in setting everything up. Everyone had a great time read more

Solid place. I've now done all their rooms. My favorite order would be ... Outdoor Bus Prison Room Zombie Room Crux Room Great staff. And all of them are multi rooms, usually 3 rooms. They have a great variety of puzzles across them all. My only quip would be the live actor rooms, basically all but the Crux. The employees have been too excited to help you get through the room on time, that they sometimes provided help or suggestions before we wanted them. read more

This was such a great experience! We've done escape rooms before at a few other places, but this definitely had the best customer service! I did my research on the rooms before we chose so that I could make sure we weren't doing one that was too hard or too scary since we took our 10 year old and our 11 year old sons with us. We ended up doing "Wizard Hysteria" and it was seriously awesome! Sophia S. was absolutely amazing and helped us with clues since we were struggling a bit. I could definitely tell she helped us a little extra too since we got stuck on one of the last puzzles, but it helped us "escape" with only 2 seconds left and our boys were SO happy! The fact that our boys were totally into it, made it so fun! We are definitely looking forward to going back and trying a different room :) read more

This was my worst experience of all time! Never coming back. Do not do the extinction escape room. It is so boring it can kill you. Every other person dies who does the extinctionescape room!!! read more

Loved the Harry Potter room! Anyone who is a fan will too, though you don't need to know the books to beat it, just FYI. read more

Alcatraz Escape Games - Escape Games Near Me - Draper, Utah

I've done the death row and zombie rooms. Well executed challenges, I would definitely go back and do the other rooms. I've been to a dozen and this place is solid. My one complaint is that employees gave a few unsolicited clues. They're trying to be helpful, especially as time winds down. But a serious participate would find this a little annoying. read more

Had a blast with friends and family busting out of Death Row! Thanks to Korinne and Matthew, we had a fun time trying to figure everything out and get out with juuuuust barely a minute to spare! Our kids loved it also! read more

This is the by far the best escape room I have found. I have done the Harry Potter and the Chloe rooms, and would definitely recommend Harry Potter. Ryker and Rian were both great. With that being said, while I enjoyed the Chloe room, it was definitely scary - but there were 9 of us in a pitch black room with 2 flashlights, which became frustrating very quickly. Even more so once one of the flashlights broke (the staff insisted that it was not broken, which I refuse to believe, as I don't think their remotely shutting off one of our flashlights, in any way enhanced the experience, it just kept most of the group from participating). I really liked the room, conceptually, I just think it was maybe a little more difficult than necessary, and at times the subtle assistance of the staff may have been more confusing than helpful. read more

Alcatraz knows how to put together a great escape room experience. 10 of us did the Prison Bus and we had a great time. The immersion is great, the puzzles are challenging enough, and the sequence is well thought out. read more

This was honestly one of the funnest things we've ever done. We had done a few escape rooms at other businesses and were expecting something along the same line as those experiences. No way! Alcatraz was next level. We did the zombie room and from the second Colton started giving us the run-down of the game, we were hyped. The zombie was played by Ethan and solving puzzles while hiding from him was a weird mixture of hilarity and fear. Our entire group couldn't stop talking about the game afterwards and we're already making plans to go back. (We were all up for doing another one right then and there but there were no openings! Lol) So fun! read more

Alcatraz Escape Games - Escape Games Near Me - Draper, Utah

This was fantastic! We had a blast. The room we did was challenging but we were able to figure it out. Very clean and well thought out! Our gal who was our moderator was awesome! Very kind and definitely knowledgeable. read more

They should be 0 stars becuase we had to pay $300 and they kicked us out becuase of miscommunication and opening one door to ask a question! My birthday sucked! They ruined our night because we didn't get to finish, we only got 30 mins of time! Hope they are happy with the service they provided! read more