I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

The experience from start to finish was excellent. Andrew spent literally hours with me over the…read morecourse of about four visits, plus calls and email exchanges. I dislike about 95% of the carpet out there ... but don't have the option of putting in hard floors. My pickiness was no match for Andrew, however; he helped me find that needle in the haystack. He pulled out collections that fit my criteria, throwing them on the showroom floor and having me home in on the promising ones via process of elimination. When I showed him some varieties of carpet that I liked from a company outside of The Floor Store's network, he researched them to see if their products met his standards and if working with them would go smoothly (not so much). He got an in-network vendor to send larger samples so that I could really see what various styles would look like in my home. And he walked me through the contract process step by step, making sure I understood exactly what I was signing and paying for. Once that contract was signed, everything moved quickly. Andrew checked in during installation and even humored me at the final stage, allowing me to give him a virtual tour once the carpet was laid. I would certainly recommend him and The Floor Store to anyone looking to get new hard floors or carpet. It's probably not the cheapest option, but my anecdotal evidence tells me that the service can't be beat.

Amazing service from start to end. Really happy with the quality of work and professionalismread more

I would highly recommend using Straus carpets. The whole process was made easy. From choosing the…read moreproducts to installation, everyone was professional, friendly, knowledgeable, and reliable. Furthermore, I appreciate how flexible they were around my schedule when it came to taking measurements and picking an installation time. Thank you for your great service!

I worked with Brad on replacing the linoleum in my bathroom. Everything went very smoothly, from…read morechoosing a product, to scheduling the installation. Brad was a pleasure to deal with. The installation could not have gone better: the installer arrived on time, worked diligently, cleaned up thoroughly, and was out promptly. But I think he deserves a shout-out for the BEAUTIFUL job he did. He had to remove many baseboards and thresholds, but when he replaced them, he really went the extra yard, not only carefully caulking the baseboards when he put them back, but touching up the paint, filling the nail holes and painting over them, so everything looked perfect. And he even cleaned the thresholds so they looked even better than before. I'd give them more stars if I could.

- Really great experience with wall-to-wall carpeting installation…read more - Prices were reasonable. - Great communication and coordination. - On-site crew was professional and efficient. - Overall, a wonderful experience. - Highly recommended!

I recently replaced the 25-year-old flooring in my home, which included carpet, tile, and linoleum…read more I did extensive research on flooring types, materials, padding, etc., and received five estimates, ranging from $9K to $25K. Through that process, I learned that much of the price difference comes down to the quality of the materials and the installation. Granada Floors offered a great balance of quality materials, reasonable pricing, and superior personal attention. It's important to me to support local, small businesses, and I was excited to learn that Granada Floors is also a women-owned business. That's when I met Mona, and from the beginning, she was a joy to work with. Mona is a warm professional who clearly takes pride in the products she offers. Her family has been in the flooring business for decades, and she now owns Granada Floors. With a background in interior design, she doesn't just sell flooring--she comes to your home to consult with you about what will work best in terms of colors, materials, and budget. She is honest, diligent, and very easy to work with. Communication was excellent throughout the process. The installation was completed in just two days in my 1,400 sq ft home, installing 12 mm waterproof laminate flooring throughout. The floors look beautiful and have completely transformed the space. I highly recommend Mona and Granada Floors!

We came here over a recent weekend and I had a photo of a Shaw flooring that I liked. The manager…read morewas nice enough to find a matching color but they didn't carry the Shaw brand. The manager said all the flooring was just as good but unfortunately this doesn't actually give us comparable facts (veneer thickness, overall thickness of flooring, etc.). My feeling is that the brands here are limited. I looked up a brand of flooring they recommended and it was a lower end brand probably made in China. That may be just fine but I am also weary about off-gassing. Where the product is made and where the materials come from does matter to me. I'm currently looking at online venders where products come from Sweden that actually end up being similarly priced with very little off-gassing and is sustainable. I found some good contractors off Angi online and will be overseeing the project myself. While the quote given to me was reasonable (9500) for the first floor of my home, I would feel more comfortable having more choices in the material that I walk on and breath in everyday.

As a Realtor, I only work with vendors that are efficient, give my clients great customer service,…read morehave quality products and work like professionals. I can't risk unhappy clients when we are under a time deadline where the sale of their house or my reputation is at stake. So finding and working with Edgar and Javier has been amazing. They are just good people to start with. They work like craftsmen and take pride in their business. It was started by their father and they have been working in the business for over 15 years and it shows. They also have an eye for detail, which not all installers have. I've used them for my own properties for top quality plank flooring that needs to survive the abuse of Airbnb traffic and wet towels from the pool. I've even had other contractors compliment my flooring. Also, they are very knowledgeable but not condescending. They help me make better decisions to save money or avoid issues without feeling pressured. Calling Edgar is one of the easiest decisions I make for a house.

I just had the PLEASURE of using this company to redo the living room and main hallway carpet in my…read morehome! The work is amazing and I'd recommend them to everyone! From the initial quote to the contractor who came in to do the carpets, they were VERY professional and are steady workers. My family is actually going to have them do the rest of our carpet in our home. It also didn't take a long time to get the work done, once the rain passed. Again, the professionalism and quality of work that they offer is so exceptional and I'm VERY happy that I used them!

We have used them many times over the years and are very pleased with personnel, product and…read moreprices!!! One great thing about them is that they will bind the edges of carpeting to create a rug for desired dimensions!

Great place. I found what I needed. It took them over 10 days to get back to me about it then we…read moreordered it then they told me they're out of stock when they gave me a suggestion. It was nowhere near what I wanted and I was told they have nothing like what I want in stock very disappointed.

I had a small job of stairs and landings, but Estela's was the most responsive and did a great job…read morefor a good price.

Estela's Fine Flooring installed beautiful flooring in my 2100 sq ft home. They were hard working,…read moreon time and communicated exceptionally. They moved furniture with care. The wood floor turned out so gorgeous and I am very pleased with their craftsmanship, pricing and quality of work!

Ron did a great job repairing my carpet. He was very patient and took the time to answer all my…read morequestions and concerns. I did a lot of research and spoke with several other people before choosing Ron, and my carpet was not easy to repair because of the pattern. Ron arrived on time and worked very professionally. After he finished the patch, I honestly couldn't even tell where the repair was--it blended in perfectly. The final result was exactly what I expected: clean, seamless, and professional. If you're looking for someone you can feel confident hiring to repair your carpet, Ron is the best. Thank you, Ron!

I hired Ron to dye some mysterious bleach spots that had suddenly appeared on my wall to wall…read morecarpeting. These were peachy-yellow spots, 11 total, some 1.5 inches in diameter; my carpet is a light/medium brown and the hall carpet is blue/gray. Our Plan B, if the dyeing didn't work was to cut out sections and replace with my leftover carpet scraps. It took Ron under two hours and the dyeing results were superb. I can no longer see where the bleach spots were. His color correction skills are amazing, thanks to his art school training. I wouldn't hesitate to hire Ron for your carpet detailing needs. His prices are quite reasonable and worth the results!