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    Ashley Store

    Ashley Store

    3.5
    (88 reviews)
    3.1 mi

    This was one of the most uncomfortable, unprofessional retail experiences we've had…read more My fiancé and I came in to browse couches and were greeted at the door by a saleswoman. When we later had a question, we spent several minutes walking the showroom trying to find her and genuinely don't believe she was even on the floor anymore. So we approached another associate who was sitting nearby. He was the only bright spot in this entire experience -- friendly, attentive, and immediately willing to help. He walked us across the store and was in the middle of assisting us when a manager abruptly stepped in and pulled him aside, within earshot, over what was clearly some internal issue. It honestly felt like the original saleswoman saw him helping us and went to report it. Suddenly it turned into this awkward, cringey situation where we felt like we had gotten him in trouble just for asking a question. Completely inappropriate to handle that in front of customers. The manager then stepped in, said maybe one sentence to us, got a phone call, and walked away -- never to return. Moments later, the original saleswoman magically reappeared. Meanwhile, we could hear multiple employees gossiping and talking about each other across the floor. The entire place felt more like a high school than a professional retail store. On our way out, it somehow got even worse -- the manager and the original saleswoman were off talking in one corner, while other employees were gathered and chatting in another, forcing us to awkwardly weave our way through the store just to leave. The only person who acted professionally was the male associate who helped us after we asked -- he did absolutely nothing wrong and deserves better than that environment. Between the disorganization, the visible staff drama, and the lack of basic professionalism, we were so turned off that we left immediately. Completely unacceptable experience, and we won't be returning.

    My husband and I were looking to upgrade our living room set and we are so happy we checked out…read moreAshley in Kingstowne. We love our new sectional! It has USB charging outlets and storage space. We also bought a matching rocking chair and it is SO COMFORTABLE! When reclined it feels like a zero gravity chair. We loved the sales associate, he was extremely helpful with ensuring our furniture selection would fit in our space.

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    Alejandra Used Furniture - furniture - Updated July 2026

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