Walked into the Mattress Warehouse Hilltop, Alexandria store and was greeted by Gus. Not only were…read morethe 2 mattresses I was interested in on display in the store for me to test out, but they had them at a great price. Gus was super helpful, gave me lots of information, and I left feeling like I got a great deal. I appreciate how chill he was. When I went to Mattress Firm a week ago, they did not have the mattress I saw online in the store, were not aware of the sales price and the best they could do was offer me a used 'sanitized' mattress. Darlene

Orlando Williams helped me get my new bed in under 30 minutes. It was awesome-but I knew to a…read morecertain degree what I wanted. Well, I chose a softer bed (felt good at the time), and needed to get a firmer one. Mr. Williams helped me, explaining the the procedures for replacement. Again, quick service, clear directions. Thank you, Mr. Williams and Mattress Firm/Warehouse. Your support is much appreciated!

Michael was extremely professional when helping me purchase a twin mattress for my 94-year-old…read moregrandmother. She recently had a bad fall and will be needing a caretaker, so we decided a new bed would help her at home. When the bed arrived, the box spring was too high for her to climb into, and she happened to be coming home from the hospital that same day. I called Michael, and he went above and beyond--he quickly helped us get a lower foundation and didn't charge anything to make the switch. I would definitely recommend him if you're buying a mattress. He made sure everything was right for my grandmother, and my family truly appreciates it. Thank you, Michael!

Best mattress place in town. Michael was very helpful and nice. I highly recommend this place.read more

We just bought a new mattress from Barbara. Not only was she very nice she was very knowledgeable…read moreabout the different mattresses we were looking at. She answered every one of our questions and explained things that we weren't aware of. We're very happy with our selection and would definitely recommend Barbara if you buying a mattress!!

AVOIDING THIS PLACE! Worse location ever, i came and paid…read morefor 2 mattresses, they took my money and set up delivered by the following week. No one called no one delivered. I was waiting for 2 weeks no one called and said any words. I then call store and talked to several of them. 1st lady told me im sorry this mattress so many people bought and i don't know when it will delivered. Well then don't sale while you don't have any in stock rather then took my money make me wait for 2 weeks and said not available. I called another time 2nd lady said don't call me around 8:30pm cause store close at 9pm and i need to go home. If you don't wanna work till 9pm then change store hours on website that you close by 8:30pm or do not calling 30 minutes before store closing at your website and front door. I called another time 3rd lady told me can you come look for another mattress and it will delivered tomorrow. Excuse all of you! You sold me mattress not i ask for free. You don't have what you sold then do not waste my time, give me the money back. Worse customer service, please avoid this place or you will never get the mattress and has to due with all bad experiences which i never experienced in my life.

I purchased a bedroom set (dresser, mirror, bed, nightstand) , 3 mattresses, a decorative comforter…read moreset, and a trundle bed for my son's room and had a positive shopping experience . I didn't feel pressured at any point . Sergio was very helpful. The value , overall, is worth it. They put together all the furniture and set it up where I wanted it. Kudos for the delivery team making it up three flights of stairs with everything. I'd return again if a furniture need popped up down the line.

From the owner: Welcome to Bob's Furniture Store in Springfield, VA! Conveniently located near I-95 and I-395, and…read morein the Loisdale Center. We offer an extensive selection of premium furniture that fits any style and budget. Our team is dedicated to fostering lasting relationships with our customers and ensuring your complete satisfaction. With our competitive pricing and flexible payment plans, it's easy to see why we're a leading choice among furniture stores in the Fairfax County and nearby areas like Chester, Swarthmore, and Wayne. Whether you're furnishing a new home or revitalizing your current space, we're here to help you create the perfect ambiance for every room.

This place is crammed! . . . with a lot of great furniture and unmatched bargains! At the ground…read morefloor, you only have two rows to walk in. It's as if you're in a restaurant smorgasbord where all treats are enticing on both sides. I am almost certain you will find something here to your liking and can put to your short list. We were helping our millennial daughter look for furniture for her newly purchased condo. We went to the big furniture store nearby and weren't that impressed given the price tag for the better items and may have picked out a few pieces to consider. But when walked in Furniture 4 ( we previously bought a mattress about 2 years ago for a friend) we already saw at least 2 sofas to our liking. Upstairs, we were debating which among four dining sets to pick. There were other interesting items like a decorative mirror and a long tall desk but we had to prioritize our purchases. In the end, we bought a 5 pc. dining set, an extra matching bench, and a king size leather headboard and frame. Abdi, who tended the store that Saturday was very accommodating, never imposing. He does not hover over you trying to force a sale but is ready to answer your questions and will give you options on color, availability, delivery costs and schedules. We got a super deal! The icing on the cake was that we came in 1 pm, closed the deal in less than an hour, got a big discount on the price and delivery cost, was able to get the unit on display, Abdi checked and said the bed was in a nearby storage, and had everything delivered THE SAME DAY by around 7 pm! Jose the delivery guy is equally awesome. He single-handedly brought up to the second level all the heavy furniture and assembled the dining table and bed. If you like what you see in Furniture 4, you will get it at a value for money price through Abdi and most probably, like others customers who bought on that day, get it delivered in a few hours. That's a hard deal to match!

Great service, very friendly employee when I walked in :) Saw they had some loose vinyls and he…read moregave it to me for a very nice price! Would recommend coming here Limited store selection options because they're trying to sell everything but still some great items left

A great buying experience all around!!!…read more Ernest, our sales person, was truly attentive, informative, and he truly had our best interests. We walked away feeling confident in our purchase. Thanks for making this important purchase your priority!!!

New store manager - Abel - helped out with getting us a good price on a head and foot adjustable…read morebase. Very friendly! Seems to be here working to improve the customer service and purchasing experience for this location. Made going from a damaged free base to next level up easy and affordable for us, which made all the difference in our new mattress purchase. Hopefully he can continue to improve this location's service and customer experience! We certainly appreciated it.

Words can not describe the outstanding professional customer service provided by Elliot. My husband…read moreand I were extremely grateful for his impeccable knowledge and integrity during the purchase of our Sleep Number bed. He's very attentive to your needs and follow up with phone calls to make certain you are elated upon the delivery of your bed. Trust me when I say, he goes above and beyond the call of duty to make you satisfied!!! WE LOVE OUR SLEEP NUMBER BED....THANK YOU ELLIOT!! (Springfiled Mall, VA) ~~Sandra & Mack~~

The bed we were interested in had been moved off the showroom for a promotional deal, but Leticia…read moreand the gentleman working offered to bring it out and set it up so we could test before we bought. Great customer service and generous military discount.

Jerome's went over all the options with the mattress with me and explain the benefits. It is a…read morerarity to find somebody that will explain all your options and not pressure you.

A big thank you to Jerome for helping us find the perfect bed for my mother and taking my crazy…read moretoddler running amok in stride. He not only had patience and knowledge he worked with us all around including price. Definitely visit Jerome if you need a bed and are in the area.

I am very pleased with my experience at this Ashley Store. Everyone was so pleasant to talk to, but…read moreI want to give a special shout out to Nikko. Not only was he such a joy to talk to, he was also very knowledgeable on every product that we inquired about on the floor. I was in the hunt for a new couch, and what I thought I liked (from ads online) ended up not being my favorite, but Nikko was so willing to show us various models and eventually we found the right one that really reminded me of a super costly couch from a different company that I was eyeing on (as a dream purchase). Nikko was willing to work with us and we truly feel like the value of the couch we purchased was reasonable. We are so lucky to not have to deal with people who resemble aggressive car salesmen. I would highly recommend anyone to come here for furniture needs, as this place is massive and actually has a nice selection of furniture. They also have sales often, and that really helped us justify the prices! Thank you Nikko and team for your professionalism, and great energy. Would highly recommend this location!!

I was at the Kingstowne store yesterday afternoon, and 3 employees stood at the counter talking,…read moreand an African American gentleman employee sat in one of the recliners on his phone the entire time I was there, not 1 person came over to ask me if I needed any help. Not one! In fact, I know I was being ignored, because when I left, the ones in the front said good bye! I wouldn't know about the value of anything because no prices were shown on any of what I was looking at. Not sure if they they thought because I wasn't dressed up, I couldn't afford that type of furniture or not. But I can assure you, I can! But thats ok! I can spend my money somewhere else.