I made an appointment for this morning to get two new tires at the Discount Tire on south Cerillos. Due to an early adjournment at the coffee shop I arrived early and took a seat in the lobby. [[HIGHLIGHT]]When I finished business on line I started people watching and was amazed. EVERY Discount Tire employee had perfect interaction with the customers.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I've never seen that kind of across the board quality at any other business.[[ENDHIGHLIGHT]] I don't doubt it's the same at the north Cerrillos shop. Also a good range of tire prices. read more

Had a flat tire while traveling. got it fixed within an hour. best of all as we use discount tire for all our tire needs there was NO charge. [[HIGHLIGHT]]best customer service always !.[[ENDHIGHLIGHT]] read more

Amazing service very professional got me in and out very quickly will be back for sure

I got a flat tire on my rental car on Christmas day. I was able to get the tire replaced very quickly as soon as they opened the next day, and Alejandro made sure I got a good price considering it wasn't even my car. read more

The tire service was great - I bought 4 New ones. The store (in Santa Fe, NM) had a door which was stuck open. Outside temp was about 23 degrees F. I like to froze while waiting the 50 minutes required to mount the tires. Never had a worse experience. read more

I took my car in to have 2 new tires put on. [[HIGHLIGHT]]I was told to bring my car in and they would fit me in.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I arrived the guy behind the counter told me that it might be 2 & 1/2 hrs, but it could be sooner because "the guys don't wait for late appointments"[[ENDHIGHLIGHT]] 2 hrs later, and my car was still sitting in the parking lot. Meanwhile, there was a garage bay that stood empty for 30 min, so I guess they do "wait for late appointments". Besides that, instead of working, many of the guys are standing around talking. They have several guys at once working on changing tires for people and it still takes them over 30 min to change tires. Boy, these guys would NEVER get a job on a Formula One team, where they can change 4 tires in 3 seconds. These guys are a far cry from that. But I blame that on management. Apparently, management doesn't care about a customer's time. [[HIGHLIGHT]]I finally told them to cancel my work, which at that point, they suddenly said they could take my car right in.[[ENDHIGHLIGHT]] No thanks. I took my business elsewhere. read more

[[HIGHLIGHT]]Staff was very friendly.[[ENDHIGHLIGHT]] Service was way faster than expected. I was on a spare tire, which blew after my regular tire went flat. Was due for an entire new set anyway so I purchased 5 and they replaced the spare immediately and set aside my other 4 so they could put them on as soon as I got the vehicle back there. I expected the entire thing to be expensive, which it was (I have a large truck), but the warranty is good and I can always come back to get them checked etc. Only downside was that they don't do alignments here, so I had to go elsewhere for that. read more

Went there yesterday 11/20. Had originally thought of only buying one tire and rim as was all I thought I could afford. Luckily the tech told me about their Black Friday specials. For about 100 bucks more than I was quoted for the single tire and rim I was able to get 4 tires and the rim. I'm very grateful for that. The wait was long but I was quoted about the time I had to wait. They're worth the wait though. read more

Always speedy and professional service from these folks. I've bought 4 sets of tires for 3 different vehicles. Same great service every time. And free repair and pressure checks after. I'm hooked. read more

We took our car in for a routine tire rotation but, because the tire pressure indicator had come on that morning, asked Discount to check the pressures. We were told the pressures were okay, even though the warning light remained lit. A day later I checked the pressures myself and discovered a huge screw in the left front, with a psi about half of what's recommended. We took the car back and they repaired the problem, but would not acknowledge they had broken one of the wheel studs. [[HIGHLIGHT]]So it was disappointing and time consuming.[[ENDHIGHLIGHT]] read more

Was traveling from out of state and had a leaky tire. Found out tire could not be repaired so Discount ordered a replacement which was good. Had to come back after tire was in the store. So made an appointment for 4:30PM after it came in. [[HIGHLIGHT]]Tried to notify the store on 1372 Cerrillos in Santa Fe NM that i was leaving from where i was staying as they ask me to. The app did not work and said journey could not be found.[[ENDHIGHLIGHT]] Got to the store at 4:24 and the person who checked me in said it would be a hour beyond my appointment time. When the app notified me is said 5:09 it would be done. At 5:40PM my car was pulled in for tire replacement. The app then said I would be done by 7:43pm. At 6:05 my car was completed less returning my old tire which I had requested to be done which I had to wait another 5 minutes for. The tech who worked on my car was good, [[HIGHLIGHT]]The time estimates and scheduling are broken and need a major update.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I think giving priority to walk-ins is bumping folks with appointments way out.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]If you go here add at least 1 1/2 hours to appointment estimate, Some of the people were wait were there over 2 1/2 hrs beyond what they were told.[[ENDHIGHLIGHT]] read more

We got new tires and [[HIGHLIGHT]]They have been Incredible efficient and kind to us older gals.[[ENDHIGHLIGHT]] Appreciate this place so much. read more

Discount Tire - Polite and kind help - Tires Near Me - Santa Fe, New Mexico

Got a flat at 5pm today. We made our way over to Discount Tire, and as always across several states, got great service! Thanks!

[[HIGHLIGHT]]Cerrillos Rd-don't bother to make an appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Walk-ins were served before me.[[ENDHIGHLIGHT]] I waited over 2.5 hours from my appointment time before they even looked at my car. read more

Service is consistently great at this Discount Tire. Whenever my tires lose a little pressure, the technicians are quick in checking the pressure in all tire and getting the pressure back to optimal. Today I needed a replacement custom lug nut and Brandon walked out and installed the nut within a couple minutes. He was friendly and helpful! Dependable good service! read more

[[HIGHLIGHT]]These guys were great! Friendly and super helpful.[[ENDHIGHLIGHT]] They had what I needed in stock and said they could get them installed (even though I was there with about 15 minutes till close). I opted to come by the next morning and they were so quick! Great location as Iconik coffee is next store. [[HIGHLIGHT]]I had barely gotten through half my coffee before I got the notification that my vehicle was ready![[ENDHIGHLIGHT]] Buying tires is something I never look forward to but all in all, they make it a great experience! read more

Good help is hard to find. These people have the best. Brandon was a pleasure to work with today. He went over all the details. They put my old muddy rims and tires in a plastic bag before putting them back in my suv. Clean and friendly store and staff. Thank you. read more

Discount Tire - Tires Near Me - Santa Fe, New Mexico

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I am a customer and have been for over 12 years. I need a tire pressure check and went by. I waited over 20 mins. Initially there were 2 people in front of me, the 1st car went in to ask for help. The 2nd left. [[HIGHLIGHT]]I saw a service mngr who told me to pull up, but no one came to assist![[ENDHIGHLIGHT]] I understand you are short handed, but right now, who isn't? [[HIGHLIGHT]]I pay for the service with my purchases, and if you don't have someone to help, why not post a sign for no tire checks today?[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Be honest with your customers, we are understanding, but leaving us hanging is not the way to keep your customers coming back!![[ENDHIGHLIGHT]] read more

Free air checks and hole plugs for the win! Super friendly employees and easy access in and out. Discount Tire is my go to for new tires. read more

Discount Tire - Free air checks. Yeah! - Tires Near Me - Santa Fe, New Mexico

[[HIGHLIGHT]]Excellent team! Despite being super busy, they have a way of making everyone feel important.[[ENDHIGHLIGHT]] Not only did I get to save money, I also got to witness what customer service is supposed to look like. Even my dirty tire that I had to take with me, was neatly placed in a plastic bag in the trunk. Thank you Michael and associates! read more

Discount Tire employees in Santa Fe have stripped and broken, so far, 8(ea) 2009 Toyota LandCruiser tire bolts. I bought my tires at Discount Tire in Santa Fe, great tires, but their services is horrible. After their installation of my new tires, I took my LC back to Discount Tire in Santa Fe for rotation and balance, and they broke and stipped 6 lug nut bolts, too much PSI on the torque wrench by my guess, untrained 17 year olds. [[HIGHLIGHT]]Then they sent me to a half caulked local mechanic to have the lug bolts replaced.[[ENDHIGHLIGHT]] So...did that, and then I took my LC to the other Discount Tire located in Santa Fe, and, of course, their tech trashed another 2 bolts and gave me another waiver to Brake Masters. [[HIGHLIGHT]]Blamed it on the Land Cruiser![[ENDHIGHLIGHT]] I'm so pissed that they would allow my to drive to Denver on 4 bolts, outta 5, and suggest I go to brake masters to fix the ISSUE THEY FUCKING CAUSED. [[HIGHLIGHT]]Zero stars, lack of training, poor customer service and they blame it on the car manufacturer.[[ENDHIGHLIGHT]] RIDICULOUS, my 2009 Toyota Land Cruiser never had a problem until Discount Tire touch it. read more

[[HIGHLIGHT]]When I got to the store at 2:30 in the afternoon with a warrantied flat tire the man that helped me said at the very latest I would be out by 5:30 pm. I informed him that I could not drive at night due to my limited vision and he assured me that they may be able to get me out even sooner. So I felt that I was heard and it was taken into consideration.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It is now after six pm and I have been here over 3 1/2 hours and when I went up to the desk, another man was really rude. Like how dare I come up and check to see when a REALISTIC time of completion might be.[[ENDHIGHLIGHT]] I assumed they would know that much. Yes I am irritated that it is more important for them to keep me and my vehicle here well after the time that I said I could safely drive. [[HIGHLIGHT]]I would have made other arrangements to tow the car and get it fixed elsewhere. I was not given that opportunity and as a result I have to drive at night which I am not supposed to do.[[ENDHIGHLIGHT]] I will not be coming back to this store. read more

I would highly recommend this Discount Tire place!!' We ended up having a popped tire & were on the side of road all night and Mike & Frank were the most helpful and reassuring people I have ever encountered! read more

On a road trip I had some tire damage and had recently put four new tires on with Discount in Oklahoma City and the Santa Fe store was extremely helpful. Alex the AGM gave excellent customer service and helped me get a new tire and back on the road. All the employees were friendly and courteous today! (Saturday after Black Friday) I recommend this store for great customer service and Discount Tire representatives. read more

I made an appointment - yet after over an hour later (when the job should have been done), I came back to the store and the car was still outside. [[HIGHLIGHT]]I had to ask them to do their job. Shouldn't people with appointments have a preference?[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I've had good experiences here with the friendly guys who work here.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]But the communication and promises made of when a car will be ready was dishonest.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Whats worse is when we called to check on the car someone picked up the phone and just put it down without saying anything helpful like "we'll be right with you".[[ENDHIGHLIGHT]] Car trouble sucks but [[HIGHLIGHT]]clear honest communication would have made our crappy experience of having to leave our car with these amateurs a little better and nicer.[[ENDHIGHLIGHT]] Don't do business here read more

These guys are the BEST! I called on a Friday for tires. There were a few options, Brandon told me one of the less expensive options was as good as the most expensive option. They would have the tires in on Monday, but I scheduled for a Tuesday. They took me right in and in 45 minutes I was out the door. They were so communicative, I received a text when my car was ready. This was the smoothest experience I've had with tires, or my car, ever. Love, love, love these guys and that they offer follow-up care at no cost. Thank you, Brandon + Discount Tire!! read more

Six stars! I was traveling through Santa Fe for a few weeks and had a slow leak in one of my tires. I made an appointment to have them look at it, but first they offered a free tire pressure check and inflation. Already a wonderful service. I dropped off my car and was notified when it was ready, right on time. The man behind the counter handed me my invoice. It said $0. I said, there must be some mistake? He said, "We want you to be safe on the road. Remember us the next time you need tires." You can be sure that I will. I'm literally speechless at what a wonderful experience I had. Shout out to Jacob Menchaca, Assistant Manager, who took very good care of me. read more

Had a family death while visiting Santa Fe. Needed one trailer tire which was due to arrive on Monday. As things go the tire didn't arrive. The staff asked if I wanted to use a different which really didn't want to do. Knowing circumstances and knowing I didn't want to mix brands the staff then mounted and balanced the different brand tire so I could get on the road. The next part is amazing they provided the tire, mounting and balancing for no charge to get me going. I lived in New Mexico for many years and Discount Tire was my go to spot for tires for all of our Ranch vehicles. These people provide tremendous but also caring and kind service. I wasn't looking for free but that's what. Please use this company for your tire needs knowing they provide great but they represent old New Mexican values Muchas Gracias Discount Tires read more

Discounts used to be a good place to buy tires. Now they tell you 45 min but you end up waiting two hours. The service is good if you have time to wait half the day. read more

I love Discount Tire. When you buy discount tires, if you get a fly they fix for free. Alex got me in and out in less than an hour. Thanks Guys! read more

Excellent customer service. My experience on a recent visit included multiple staff (ie 5+) all of whom were polite and professional. Have used them before and have been happy. This time there was a mistake (wrong tire--accidentally mislabeled), giving me a chance to experience their fairness and politeness in handling the situation. Their service has also been high and deals fair. Well done! read more

My Wife & I have purchased many sets of tires from this store (actually the old store, which is now closed - they built a new building) This new building has a fire lane (red curb labeled no parking) I had a nail in a tire, with a slow leak. Another vehicle was parked in front, at the red curb in front of showroom, so I followed-suit, and parked behind that vehicle. Now I know, 2 wrongs don't make it right, but I was concerned that my tire would soon be flat, so I did the wrong thing, I parked behind the other guy :/ I went inside the showroom. In a few moments, one of the salespersons looked over to me, and said "okay - What are we doing" I said I have a nail in my tire, with a slow leak, it's that truck out front. The salesperson (911) (that's the sales person's # on the invoice Discount Tire emailed me) Anyway, that sales person pulled up my info on their computer. I handed him my key, and we went out to my truck. On the way out the door, I said to the salesperson; I have the tire marked. Let me show you where the nail is. I walked over to the front passenger side to show him the nail. The salesperson got in my truck, and started it up. With that I slapped on the hood, and told the salesperson to shut it off, and come over and look at the tire with me. He did. Since the nail was ~ an inch from the sidewall, I asked the salesperson if he thought it could be plugged. The salesperson said; I don't know, that's up to the technician. With that, the salesperson got back in my truck, started it up, and drove (aggressively) to the parking lot, located a fair distance from the showroom. Now I'm upset. As I walked to the parking lot (way out yonder way) I thought to myself; Why didn't the salesperson simply say; I see the nail, go ahead and move your truck to the parking lot where the sign says "Showroom". We All have Bad Days. I know that, but as a Customer, that behavior doesn't set well with me. After thinking about it, I had my Wife drive me back to Discount Tire. I went inside, and explained that I would not be doing business there, and got my key back. As I was leaving, another Discount Tire employee asked me what the issue was. I explained the situation (with some Choice Words) As I was making my way back out the the showroom parking lot (way out yonder way) the store manager (Deven) (sp?) approached me and asked what the problem was. Again, I went-on to say, what I experienced. I told the store manager that Discount Tire has lost two customers. The manager apologized for salesperson (911) and asked me what he could do to make things right. I said; Better Signage in front of store would help. Not just a sign (way down yonder way) that says "Showroom" with an arrow pointing to the back. Also, Teach your employees to treat the Customers Better ! Yours Truly, A Former Customer read more

Spent $1100 for new tires and my black rim was stretched pretty bad while installing the new tires. Was promised a new rim and 3 managers later my rim was never replaced! read more

I called to request DT to install some (expensive) winter tires, knowing that they would need to order the tires. They told me to make an appointment, and I asked them to call me to notify me that the tires were in before I came down. Well that was a month ago. Each time I called to check, they promised me that the tires were coming "in three days," "tomorrow," "very soon." FedEx got held up. The dog ate their homework. Wish I had been able to benefit from the excellent customer service and professional handling these other reviews mention. Total fail for me. So strange that a person would have to work really hard and ultimately fail to spend a lot of money at a for-profit business? read more

I took my vehicle to have all my tires balanced, rotated, and have one tire replaced. All this work was specified on the worksheet. I watched the work done and saw the technician just replace one tire and didn't balance it. The balance and rotation was never completed. I have bought new tires there and was shocked to see this. I informed the manager and all he said was "oh wow, he didn't"? Take your business elsewhere..... read more

02/29 Getting to work was stressful and my tires weren't holding up. I got there and sales men by the name of Cody assisted me. I left my car there to return during my lunch hour. Marcos the tech worked on my car and I got a message about an 40 minutes later that my car was already done. No one was available to take me so I walked about four blocks to get my car. Cody (salesmen) met me at the door with my key. His customer service service was superb and every word came out smoothly. I want to express my gratitude to both who made my day wonderful ! thanks again! read more

Anthony went above & beyond to get two single moms on a road trip from California up and running in no time!!! We had a slow leak in our tire, and had to be checked out of hotel by noon!!! All the staff there were great/friendly!!! Thanks!!!!! read more

Really like this Discount Tire location. Their customer service is excellent. The guys here work quickly, efficiently, and are very helpful. Definitely recommend this location. read more

I wanted to have my snow tires mounted on wheels and installed on my Mazda today. There were no appointments on line, so I called and was told they always take walk ins and that the wait was probably about an hour. So I got there and was told to wait in my car for a sales person. It would take about 10-15 minutes. After 15 minutes, I walked into the shop and Miguel said he could help me right away. He found four wheels for me at a reasonable price. They were very busy . It took 90 minutes rather than 60 minutes to install. overall, I think this store is very customer friendly and efficient. read more