This is the first time I had my car repaired by Paul and I am not sorry I did so . To say the least…read morePaul and his crew are a first class repair facility that is not only professional but accommodating . I can't say enough about this shop but do go there because Paul and crew are a class act ...

For years of experience, knowledge, and repairs done RIGHT the FIRST time, Paul's automotive is THE…read moreplace to go!! I cannot believe I waited so long to have Paul as my mechanic. Had a major brake job done a couple of months ago. Priced a lot less than I had imagined and the brakes are working better than ever. Two oil changes since then. Fluids topped, belts and hoses checked all for one great price!! The entire staff is extremely knowledgeable! Good people! Don't waste your time and hard earned bucks anywhere else! Convenient scheduling, too!

The people at Eagle towing were very communicative and helpful. They were at my location that I…read moreneeded towing in a good manner of time and when the hot there they knew what they were doing. My car did not have one scratch when they were done with it and that made me very happy!!!

My experience was great, unlike previous unpleasant encounters with towing companies. The driver…read morecame on time as he had promised and I received updates while I waited, he was professional and friendly. I would without doubt recommend this company.

STAY AWAY‼ Let me say this has been the worst buying experience of my life, when I went to purchase…read moremy vehicle John informed me that there was and I quote "nothing wrong very reliable family vehicle" that wasn't the case, check engine light came on a few days after having it, I also brought the vehicle to my mechanic who found rust all over the frame with holes drilled in the frame and spray paint to try and hide the rust and rot, John is very disrespectful dishonest and an overall bad guy who will try to get one over on you whenever he can! stay away from this place, you will get nothing but the run around and nothing but stress, DO NOT BUY FROM HIM YOU WILL REGRET IT !!!!‼

I bought an 2010 Ford fusion from John and he told me all it needed was an oil change. The price…read morewas right on the money and.the oil was clean as a whistle. I asked him what's with the oil and he said that was all it needed and he already had the oil changed. Super easy sale and we went on our way still smooth sailing. Who knew there were still honest USED CAR SALESMAN still alive? Lol. Thank GOD and thanks for John's Auto Sales.

Scott and Sons parking lot is like a old car showroom. He has a lot of cars in various conditions…read morethat I dream about. He also knows how to put your 'daily-driver' back together the right way so that you can do mundane things like go to work.

It's never nice going to an auto shop but taking my steed to this lot makes me feel all warm and…read morefuzzy inside. They know the job and they do it well. (I've only been there twice because they did great work but things like fire hydrants and trees keep hitting my car.)

I get my oil changes here regularly and have gotten the rod and wheel alignments done here. Very…read moreeasy to schedule an appointment and it will be don't within the day. For the price I think this is a fair business.

I have been using Robs Automotive for some years now. They are professional, efficient and…read moreeconomical. The best quality they have is honesty. For example, a while back I brought my car in to have my breaks replaced, and they told me, I still had "plenty of meat" on them; so I should wait. Another example is that I just had to replace my water pump coolant system. He gave me a reasonable estimate. When I came to pick up my car, he told me that the job went very smoothly and took him less time to finish than he had budgeted. My bill was less! A mechanic you can actually trust is worth gold.

Cannot say enough good things about these people. Specifically, Brian (Sales) and Tim (Finance)…read more Ask for them first!! I am a full-time salaried employee who works a typical 9-5 job. Most dealerships close at 5 on weekdays, so what am I supposed to do? Brian and Tim offered to stay late to meet me on a Monday night--they ended up meeting with me and test driving the car with me for an entire hour after they were scheduled to close for the day. They were completely straight-shooters. Couldn't ask for a more direct negotiation. They took the time to listen to my story and understand my situation (I was unfortunately underwater with my current car and had $3000 of Negative Equity), but they didn't try to take advantage of me. Right up front, they offered me $3000 more for my trade than anybody else did--They basically did all my negotiating for me! In addition, they had priced their car perfectly. They are not a greedy dealership, they truly care about putting their customers in the best cars at the right price. When the Bank was being extremely difficult, Tim fought hard for me to get me a great rate and a great term on a new loan (and my credit is only above average, so I didn't expect him to be able to get me the deal that he did). All in all, I am extremely happy with my experience at Putnam Ford. I will absolutely be looking back to them FIRST when I need my next car. 5-Stars, well-deserved. Congratulations to them. Keep up the great work, Brian and Tim!

I will never ever in my lifetime buy another vehicle from here again, not only did the salesman…read moremislead us in so many ways but also promised things that never happened,the head of finance dept is only out for your money,because we had questions and wanted to talk to him after said truck was fixed and he looked at my husband and shook his head NO to having any conversation,all this place does is take everyone for a ride,nice to you until you sign the papers and then that is it!!! we bought the truck out right (cash ) all pd for and now they won't even go good on their word!!! never again!!

Absolute hacks...and biggest liar I've ever met. **** Update…read more4/27/26 I had forgotten that my wife had a mini dash cam in the car showing front/rear. I will be posting a youtube video about this shop later this week. Will post the link here. It proves all that I've claimed (and they denied) This review, although long, may be helpful to non savvy automotive people. First and foremost, I was a dealer technician for over 20 years mostly for German and Swedish car dealers. That was after being diesel mechanic in the military for over 8 years. Since then, I've gotten into other things so my time has been limited. We also own 8 vehicles so I sometimes sublet some repairs, such as my wifes Mercedes ML350 just last week with Joe's automotive. This is the diesel version which has been amazing for 7 years. Never once has it failed. I'm pretty sure it has (never) even had a check engine light on since we've owned it. Anyway, it needed some fairly simple maintenance stuff and took it to Joe's. The two main things neded: new motor mounts and serpentine belt along with an oil change. I supplied the parts from a very reputable online supply house (FCP Euro) that Joe agreed to install by phone days before. This was the first time I've ever used this shop. I agreed to bring it in on Saturday (4/11/26) he said more than once that he'd only be there until "exactly 12" - and he knew we were coming. We got there at 11:42 and the place was locked up tighter than a drum, rude. I ended up writing everything down again on the key drop envelope and left it. Days later, he calls back trying to sell me that it's all set. It was close to his closing time so I said we'd be there in the morning. Luckily, I called in the morning before leaving. Joe then explains that our vehicle is "barely running" and in limp mode. I thought he was kidding at first. He seemed totally stumped as to what was wrong which was concerning to say the least. Hours later, he calls and trys to sell me a sensor that should NEVER have been touched for my requested work, I thought, (nonsense) part was fine. Then explains that I have an aluminum turbo intake pipe that is also broken, and leaking air. A pipe THEY needed to REMOVE to access the serpentine belt. Joe then tells me that it was "broken previously" and talked in circles. He went on and on how these things can happen "out of nowhere" not knowing I was a mechanic as well, at the time. He then complained about how much time he had "wasted" on this vehicle and reminded me again, he wanted it gone. Hours later he called and assured me that it was now "fixed" and we should come soon. It was once again, almost shop closing time so I explained that we'd have to come the following late morning which he didn't seem happy about. I arrived there without any bad attitude, none. I'm well aware that things break, and I wanted to go over everything in person. I simplywanted to "see" what happened and pay the bill. However, in my experience, mechanics are like some cops.... they don't like to have their SAY "questioned" even when wrong. SO, we pop the hood on my wifes vehicle and my jaw nearly dropped (some pictures attached) I've NEVER seen such hack work in my entire life. Not only was it beyond shoddy work, it said: I don't care about your vehicle, or your safety and I'm going to lie to your face and get "huffy" when you don't buy the bs. He ran a BOLT that was flopping around (threaded to nothing) jammed between live fuel lines to support the turbo intake that THEY broke. I immediately said.... wow! I've never seen something like this, it's not even safe. I still WAS NOT nasty about it. Joe however went ON and ON about how they didn't do it, I can't prove it, it's old (every excuse you can imagine) Just sat behind the desk sounding like Joe Pesci denying everything. ** However! I just recently replaced the fuel and air filters on this same vehicle. As my usual practice, I took pictures of the engine so everything goes back to factory specs. In these couple of pictures it shows my turbo intake, NOT BROKEN which I showed to Joe.... he yet still continued to DENY, because... he's a liar. Funny thing is, if they told me it broke, I wouldn't have cared. While still in the office, waiting to pay the BILL that he didn't have prepared, his wife threatened to "Call da' POLICE" I actually laughed and offered to do the same. As I went outside and started the Mercedes, I immediatly noticed that the radio, climate control not working as well as "SOS" flashing on the dash. None of which were EVER an issue. Of course, Joe knew nothing about that on an 89 degree day, after his "road test" I poked my head in the door and asked about it just prior to leaving. Within 6-7 miles driving home, it lost power and we needed to have it towed. Instead of fixing his horrid work myself, I'm having it towed to Mercedes of Springfield and will file suit of all expenses. Joe did everything except set the vehicle on fire.

I found Joe when he was at a different location and he fix the convertible top on my 2007 BMW 650i…read moreand knew exactly what the problem was. Next I took it to him for rear shocks. He and his crew did a great job and I believe pays more attention to detail than the BMW dealership. I will take all my cars to him in the future. I am going in for front struts on my BMW and I have every confidence that the results will be superior. I will keep you folks posted.

I recently picked up my vehicle from Sturbridge Auto Collision and had a very disappointing…read moreexperience. After getting my car back, I found that my center console had been gone through and items were missing, including a full cup of change (mostly quarters) and a pair of sunglasses. This was not the condition of my vehicle when I dropped it off. When I tried to address the issue, I had to call multiple times and leave several messages before getting a response. It took repeated attempts to reach the owner. When I finally did, I was told there was no reason for anyone to access the center console and that their employees would not do such a thing. Rather than showing concern or willingness to look into what happened, the response felt dismissive and unsympathetic. I was also told the paperwork I signed protects them from any responsibility for missing items, while they denied any involvement and said they had photos showing the car, including the center console, untouched, even though they also stated there would be no reason for anyone to go into it. What was most frustrating was the lack of communication, lack of urgency in returning calls, and lack of empathy or effort to investigate the situation in a meaningful way. Unfortunately, my insurance required me to use an in-network repair facility, so I had little choice but to use this shop. Based on my experience, I would think twice before leaving your vehicle in their care. Fortunately, I had already removed most of my belongings.

I cannot say enough about the professionalism and attention to detail provided by the entire staff!…read moreI came in with a very unique automotive problem.They took care of it as soon as possible with amazing results. I would highly recommend bringing any automotive issues to this team!! Thanks again Dr. Eric!!