These guys are great!We bought two dirt bikes from them and Kurt went above expectations to make…read moresure we had the right bike for my Great Grandson to have by the weekend.

Terrible service dept, by far the worst I've seen. After waiting couple weeks for an appointment…read morefor super minor install, arrived and greeted- we are backed up, your machine will be ready in about two weeks.. wait what? What the appointment for? Or waiting for the appointment for? Not reasonable, they have no staff in the shop beside 1 kid that looks confused and clueless, will not do business with them, not a professional store to my opinion or at least service dept needs big wake up call. Also, almost impossible to reach them on the phone I had to drive in and wait in line to talk to someone.

Our car was in an accident and they stored our vehicle until an estimate was provided to us and…read moreinsurance and deemed a total loss... wish their hours were a little longer during the week to get our stuff out of the totaled car but otherwise they were good with communication and helping us remove items off the car.

Absolutely amazing work! Friendly customer service, and the work was done in a timely manner.read more

I took my granddaughters bike for a flat repair and a month later I took my bike in for the same…read morething. Both times I was met with courtesy and I can't say enough on how well they treated me. Highly recommend

Fantastic service! Came down to get my bike fixed. Donovan, the Service Manager help me. He did a…read morequick review, the pedal world not turn forward but would go in reverse, had other maintenance needs, estimated it would be $300. He recommended as an alternative a Trek Dual Sport 2 Gen 5 bike that was on sale. Took the bike out for a test ride. What a big difference. Came back the next day after doing some research on the bike. The bike is perfect for my road/trail riding. Highly recommend the Trek Bicycle Issaquah for all my bike Needs!!!

Pretty nice group of guys running the shop. My buddy and I rented a couple bikes to ride while we…read morewere in town for work a few weeks ago. Super helpful with bike rental recommendation and giving suggested routes. If I were local, this would likely be my go to bike shop.

The owner of the shop is a man by the name of Christian. He is extremely offputting. Christian…read morebelieves that his opinion about bikes should be everyone's opinion. Multiple times he has insulted equipment that I own that I actually purchased from his shop. Multiple times he has insulted me or my friends For requesting bike parts that he doesn't carry "it would be stupid to have that in my shop". His attitude seems to be infectious because all of the employees at his shop appear to not care about the level of customer Service they are providing. Honestly, I don't believe Christian at ride bikes would care if I or any other customer never returned again. I have no idea how or why he is still in business.

I got this yoshi exhaust in yesterday and was desperate to change out my old stock exhaust but all…read moremoto shops were closed on Sunday. I called and messaged earlier today and he was available within the next hour! I brought my bike in and it took little to no time at all until it was time to pickup my bike. The price was really good, and I'm in love with the sound of my new exhaust. I couldn't install it myself haha so I'm really satisfied. He also went and got rid of my gas tank sticker for me which was a pain in the butt to do, so I really do appreciate it. Also sent me pictures as he went through the process, great communication. Thank you again!

Master craftsman!! The man is a bike whisperer. I thought I had a clapped out 2014 Honda CBR…read more1000rr and Ivan made a house call on his way out to the track. Something just sounded off, thought I needed a valve job or worse because super high mileage. Gave my bike the full service inspection, identified the issues, found the parts and told me exactly what I needed to do to nurse her back to health. He is like a motorcycle wizard. I am 42 and just love to rip for fun and I will never take my bike to another mechanic. He was the smoothest operator with a bike I have ever seen. Just a wicked nice guy and super badass at that. Don't waste your time or money getting worked over by a shop, go to Ivan who loves bikes, knows them inside and out, stands on business. Saved me $$$

Awesome, mechanic who built me a custom Orange Alpine enduro . I'd love to order a custom e bike…read moreversion. The value matches the price. What I really love is the feeling of someone who know's how to rebuild a custom pair of Hope tech brakes, those are so finicky; and I like how he uses OEM part's! All from the UK factory!! I'd love for my next build to be done by Downhill Zone again.

Really great bike mechanic. I stopped in to buy shock lubricant and Adam spent a good deal of time…read moregiving me advice on how to approach the work of rebuilding my dropper post.

Dan did a superior job in reconnecting my front left grill on my Toyota with minimal cost and much…read morecreativity. Kudos!

Professional quality service! The front desk person extremely friendly, extremely knowledgeable,…read morehighly recommend.

This place is great. Reece fitted my ski boots. Took the time to go through multiple brands and…read moreanswer questions. No hassle and excellent service. Also the best price. 30% value to internet retail with the sale they were running. Thanks Reece and Gerks.

I came in with my wife with our tandem about a month ago. This place is amazing, I wish I…read moreremembered names but they helped us right away. It was super nice there was another bike shop we went to and they said sorry we don't do tandems. But this place helped us right away. I felt bad because I was able to tip the first guy that helped us but when we came back later I didn't have cash. Thank yall for making our honeymoon great. If yall didn't help us I wasn't sure what we were going to do. I can't say enough nice things about this place everyone was super friendly and welcoming. Great job on hiring tip your bike techs they are getting you rolling they deserve it. Thanks for the hospitality we will 100% be back next time we are in town, shred up Gerks thanks again

Went in today looking for some shoes for work and Bennet went above and beyond to help me figure…read moreout what would work out best for me. I let her know I had complicated feet and it's hard for me to find shoes that are comfortable. She made sure to give me options and even educated me on the importance of insoles. I truly appreciated her knowledge and patience!

I have been a customer of REI for years, but my recent experience has left me extremely…read moredisappointed. REI has flagged my account as an "excessive returns" customer and now limits my purchases to effectively being final sale, even though REI widely promotes its customer-friendly return policy. What is especially frustrating is that the company has refused to remove this restriction despite my requests and despite my history as a customer. I understand that retailers need safeguards against abuse, but the process lacks transparency. I was not provided with a clear explanation of what specific returns triggered the restriction, what criteria were used, or what steps I could take to regain normal purchasing privileges. As a result, I no longer feel comfortable making purchases from REI because I am being held to a different standard than other customers while still paying the same prices. A return policy is only useful when customers can reasonably rely on it, and in my case that trust has been lost. I hope REI improves the transparency and fairness of its customer account review process.

Never have I encountered a professional so dedicated and thorough. Quinn arrived on time in the…read moremorning and worked tirelessly until every nook and cranny inside was spotless, and the exterior was shining. The car looks brand spanking new! The inside is absolutely pristine. On the outside, a bunch of surface scratches were removed via paint correction before a ceramic coating was applied. It looks really great. I will no doubt use Illustrious Shine for our other car + all future details. Thanks Quinn!

Whoa!! Quinns attention to detail,went above and beyond...my car looks like the day i bought it…read more Inside had that new car,look and smell. Perfectionism was almost overkill.Mobile detailing is such a convenience. Ive used many detailing services,and this is exactly what i was looking for. This is definitely my go-to guy,for family and friends. Beautifully done quinn!!! Your work ethic is such an admirable trait!!