I got a few quotes before deciding to bring my 2014 Prius Plug-in here, and I'm really glad I did…read more They weren't the cheapest and they weren't the most expensive, but I felt like they charged what they needed to in order to get the job done I had no idea they even worked on hybrids because I never saw that mentioned anywhere, and I think more people should know. They took the time to explain the repair, confirmed the diagnostic code, and even pointed out a few things I should do to help my Prius last longer. They noticed my hybrid battery cooling fan was missing after I told them I just had it "replaced" at another shop. That's the kind of information you don't usually get from a repair shop. They ended up not needing to drop the subframe, so they adjusted the labor instead of charging me for work they didn't have to do. It still took the amount of time they said it was going to take, but still discounted me a little bit which I thought was cool. I also had them do an oil change while it was there, and even that was less expensive than what I normally pay at places like Jiffy Lube or Valvoline. If you own a Prius or any hybrid, I'd definitely recommend checking them out. More than anything, I left feeling like they genuinely know these cars and took the time to educate me, not just fix it. I'll definitely be bringing my Prius back if I ever need anything else.

I brought my car in here for a diagnosis because the car wasn't running properly and the check…read moreengine light came on. I was told that I needed a new engine and it would be like $6000. I got a second opinion and found out a tensioner in the timing chain had broke, and that was it, they rebuilt the timing system and I'm back on the road for less than $2000. I wouldn't trust them to change my oil.

During a moment of stress and uncertainty when your car stops working. I took my car to Placentia…read moreSuper Service and was helped by Ricky who made the process easy and stress free. He was clear and thorough with explaining diagnostic result and options. He went above and beyond. I got my car the next day working like new. I was also impressed with the cleanliness of the front desk, offering beverages and snack to their customers it's not something you usually see or experience.

I came in for an oil change, and they also performed a thorough inspection. They found the motor…read moremounts are worn and leaking. I really appreciate their strong to detail, clear explanation, and professional service. Highly recommended!

Jesse is the reason my cat is alive…read more Last weekend, during the Garden Grove toxic chemical evacuation, my tuxedo cat decided that the undercarriage of my cousin's Tesla Model Y was a great hiding spot. It was not. He was wedged in there for 12 hours with no food, no water, and zero litter box access. He was absolutely losing it. I ran through every option. Fire department? Busy with the actual chemical explosion rattling all of OC, fair. Animal control? Ghosted me. My cousin, currently out of the country, tried Tesla Roadside Assistance through the app. Tesla's answer: their technicians are not trained to rescue animals. Noted, but deeply unhelpful in the moment. Two other mechanics passed too. Jesse was my third Yelp attempt and my last real option. He showed up within two hours, no fuss, and got straight to work. He tried everything - the frunk, underneath, removing the right wheel - methodically working different angles for an hour and a half because my cat had chosen the most inconvenient possible position to be chonky in. Jesse stayed patient the entire time and got him out safely. My cat is home. He is fine. He is completely unbothered, as cats are. Jesse showed up when nobody else could. That is not something I will forget. Oh, and his prices are insanely reasonable. If you need a mechanic who will actually show up and problem-solve, Jesse is your guy.

I paid Jesse $120 toward motorcycle service, and apparently accepting payment was the only part of…read morethe job he was interested in completing. I had ordered a part and was waiting for it to arrive, so about a month passed. During that entire time, Jesse never contacted me to ask whether the part had arrived or to follow up on the work I had already paid him to do. I eventually had to reach out to him myself. Over the following three weeks, I sent multiple text messages and called several times, all of which were ignored. After getting nowhere, I called from a different number--and suddenly Jesse answered. His excuse was that he had been "busy." I asked him to send me my money back and he hung up and blocked my number. In total, nearly two months passed after he took my money with no communication, no follow-up, and no attempt to complete the service. Being busy may explain a delayed response. It does not explain ignoring a paying customer for over two months while continuing to keep their money. That is not poor time management; it is poor business practice. There was an $80 diagnostic fee, so technically I am only out $40. Financially, it is not a huge loss. Professionally, however, it says everything I need to know about this business. A reputable business does not take payment, fail to complete the agreed-upon service, ignore every attempt at communication, and then offer excuses only after being reached from a number it does not recognize. The motorcycle needed a diagnosis, but the bigger problem turned out to be the business itself: unreliable, unresponsive, and completely lacking in accountability. I would not trust Jesse with my motorcycle again, and I certainly would not recommend paying him anything upfront.

Amazing service! I've been coming here for years and they take care of you. Each time I come with…read moremy concerns and they know exactly how to fix it. They always give you the best price compared to other places and they are experts in their field. Would highly recommend them if you need help with your car!

I called a couple shops to get my front rotors and brake pads replaced. I had my own rotors and…read morepads and the couple shops I called either declined to install the rotors/pads I had or were charging a lot. I called Pops and Sons and not only did they give me a fair price, they let me come same day. I got there within 15 minutes of calling, and I was out of there in about an hour. Very reasonable pricing and all of the workers there were extremely friendly. They even had a taco truck there that day for their shop an another shop and they gave me free tacos while I waited for my car to be worked on. The tacos were amazing btw. I definitely plan to continue to come here in the future.

The only way the job is gonna get done your way is if you do it yourself. No one else is going to…read moretake the extra time to clean the underside of your car and double check every nut and bolt is tight during a simple oil change. Being able to come here, put the car in the air on a lift and go over the whole underside of the car is an amazing experience. I come here for oil changes and to inspect my car before and after track days. I am so thankful for this type of lift rental service!

I really like the idea of a place where I can work on my car out of the whether, with a lift and…read morehave all tool necessary. Unfortunately, it looks like I missed the hay day of this service. I attempted to book a spot online. When I never received a confirmation I called the shop on Tuesdaty. I was told they were short staffed, but the guy on the phone confirmed me for 10am on Sunday. I asked him to make sure there would be a lift available since I was coming a distance. He said there was plenty of room. Fast forward to Sunday. I show up at 10:00 and no one is there. The place looks like it went out of business by the looks of the grounds. Weeds growing out of the pavement, random trash and debris all over the place. However, I decided to give him a chance and wait to see if maybe he's a few minutes late. When he doesn't appear by 10:30 I call, no answer. I call again at 10:45, once again no answer. At 11:15 I give up and head home. At 12:15 he finally calls back because he just got to the garage and tells me I can come back. I let him know I'm already on my way home and to far to come back. This is a classic example of a great idea run by someone who is to lazy to actually run a business.

After receiving an obscene list of "immediate" repairs from the dealer for my 2016 BMW car, i…read morereached out to Ronin for a second opinion. I chose them because they are well rated, specialize in BMW and are close by. I dropped off my car for an inspection and shared with Noel what occurred at the dealer. The inspection was performed in less than 2 hours and the list of recommendations was similar but came in at a fraction of the dealer "urgent" repair work. Discussed all with Noel and based on our situation (keep or sell?) he helped us make our choice. Appreciate their transparency and advice. They are professional and straight forward.

I used to go to the dealership for 90% of my repairs, but I was tired of "simple" oil changes…read moreturning into thousands of dollars in "urgent" recommendations. Finding Ronin Autowerks was the exact opposite experience. Noel Carbajal has been my service advisor twice now, and his transparency is incredible. He takes the time to walk through every recommendation, clearly distinguishing between immediate repair versus those that are safe to hold off within a certain time frame. No pressure, no hidden agendas--just straightforward, professional advice! Just recently, I went to the dealership because I have the 3-year pre-paid plan. However, they refused to help with an "oil top-off" warning and tried to charge me a $319 diagnostic fee for a potential leak. I drove straight to Ronin Autowerks and even without an appointment, Noel took care of it immediately. Ronin Autowerks is a small shop. Don't expect a lounge with selection of free beverages and spread of snacks while you wait for your car, but here is the bottom line: I would rather have a straightforward, honest advisor like Noel who saves me hundreds of dollars over some fancy amenities. If you want a shop that prioritizes your car and your wallet - this is the place!

what can I say they speak for themselves amazing people great staff 5 stars strongly recommended…read more First place i would go t.

Dropped my car off and was able to get several things crossed off of my repair list. Electrical…read moreissues, engine mount replacement, and a new battery. They kept me updated on everything and made it stress free.

Just terrible overall. Had previously called to inquire…read moreabout a 2015 mini cooper countryman s all4. Told me to come by any other day other than Friday or Saturday. Stopped by early on a Thursday and he asked me to come back the next day. Went back the next day, explained what the issue was (either the water pump pulley tensioner or the pulley itself). He didn't bother diagnosing the vehicle properly. Just to run the engine and magically decided it's the timing chain. Claimed he didn't want to touch the car and refused service. Turns out it was the pulley that was severely cracked and needed replacement (not the timing chain). I've been to many mechanics and this guy is the worst by far. If he didn't want to diagnose a certain brand of vehicle, he could've told me that during the initial conversation over the phone.

I recently went to J&J because I drove down from Oakland to visit my parents and my check engine…read morelight went on. I did a scan and the error code indicated I had a slow response from the exhaust camshaft. This was right after Labor Day weekend but they saw me on Tuesday, recognized the issue and had everything fixed by early Wednesday. They even showed me the old parts they replaced, so it gives you peace of mind of the work they completed. I couldn't be happier with the service I received and it was also really affordable. Now I can make the drive back to Oakland without any worries, all thanks to J&J.

Took care in for tire sensor in and out within 45 mins. Love this place. Everyone is kind and know…read moretheir stuff i highly recommend

I would NEVER recommend this shop…read more I brought my 2013 Honda Civic in because it was kicking back/hesitating while accelerating, even struggling to get onto the freeway. I paid a diagnostic fee because I wanted the problem diagnosed and repaired--not routine maintenance. The shop recommended a fuel system/injector cleaning and transmission fluid service, telling me that was the cause of my issue. I trusted their diagnosis and paid. The very next morning, my Check Emission System light came on. I returned, and they told me it was unrelated to the previous work, diagnosed a thermostat issue (P0128), and I paid for that repair too. After picking up my car the second time, the exact same acceleration problem was still happening, and while driving, the Check Emission System, Check VSA System, and Check Power Steering System warnings all came on. So after spending about $1,000 and making multiple trips back to the shop, the original problem I brought it in for still wasn't fixed. When I spoke with the manager, instead of trying to understand why I was frustrated, he became defensive, argumentative, and dismissive. He repeatedly said, "I don't understand why you're mad," asked, "Well, you said the issue was fixed, right?" (I NEVER said that), and when I explained I'd had to take multiple days off work and arrange transportation because I kept having to come back, he told me, "Having to take 3 days off is part of life. That happens when you have an older car that has issues." He also refused a refund, saying "We're not doing any work for free," and expected me to trust them with my car for a third time after they had already failed twice. Why would I pay them again when they couldn't fix the problem the first two times? I lost all confidence in the shop and took my car to an independent mechanic in Diamond Bar. He drove my car and noticed the drivability issue almost immediately. After spending several hours diagnosing and test-driving it, he found the actual problem: a faulty MAP sensor. He replaced it, and the hesitation is completely gone. He also told me the fuel system cleaning and transmission fluid service performed by Cook's were maintenance items and were not related to the problem I originally brought the car in for. I understand that diagnosing intermittent issues isn't always easy, but what I can't accept is paying around $1,000, making three trips back, being treated disrespectfully by the manager, and then having another mechanic correctly diagnose and fix the problem in a matter of hours. Save yourself the time, money, and frustration. I will never return or recommend this shop.

On your personal list of the 10 friendliest, most honest people you've ever met, I doubt your…read moremechanic is there. But mine is! He is Neel the owner (as you might've guessed) of this establishment on Imperial Hwy, which is thankfully not too far from us. He diagnoses quickly, gets the job done efficiently, charges reasonably compared to other mechanics we've gone to in the area, and above all is a man of integrity--he's allowed us to pay for certain repairs days later to make sure our car is running properly first. He is transparent about his shop's limitations (they don't do German cars but refer us to highly rated shops nearby). He is clearly very experienced and knows how to weigh the best repair options, especially for older vehicles. I plan on relying on Neel for years to come. Cheers!

First time customer at Neel's Car Care and they really do care! Greeted by Hector who immediately…read moregot us going, understood my concerns and what I wanted done. They were busy but insured me it would only be about two hours for an oil change, break inspection, and tire rotation. Got a call about an hour later from Neel himself saying my Rav 4 was ready to go and didn't hassle me about doing any additional work, which I feel you get every time at a mechanic shop. It was a great feeling to just get the service and feed back you requested. Thanks Neel and Hector for the honestly, professional input, and transparency. Look forward to working with your company in the future. Only downside is parking. Be patient and you'll find one.