Family owned small business that is kind and warm welcoming. They're happy to answer any questions…read moreyou have and pretty affordable. I took two pairs of shoes to repair the bottom soles. I love that he uses Italian grip soles for leather loafers. They'll last longer. I'd definitely recommend and highly recommend asking as many questions as possible. They can also show you work for other customers shoes for comfort/confidence in their work. They fixed both pairs of shoes ( pics below) in 24 hours. The only thing that bothered me was that they only take cash and the owner offered to add on another piece of this sole for where the heel is for five dollars more and I only had the cash to pick up my shoes that day. Had I known before I would have added that and I didn't like that. They told me that after my shoes were done. However, he did say that it can be done quickly and the sign is there, but it felt like a last-minute upsell.

Superior repair! A lady brought in a fake LV that was a gift…read morefrom her boyfriend. They just recommend she get real leather straps that were "much more quality". Classy people.

Alex is amazing, a true craftsman. He has been in the business for 50 years, outlasting many…read moreothers that have come and gone. He does beautiful work in just a couple of days. He put new heel caps on my vintage pumps, and designer heels, and also saved my favorite boots by replacing the sole with double thickness, replacing the heel cap, repaired damage, and polished them. I thought the boots were beyond repair. Talented, kind, and very professional. All of the work was done for $80 total for 3 pairs! Excellent price for this level of difficulty. I'll return time and time again. He noted that he can repair any shoes other than plastic ones. He gave me a mini tour of his many projects. He can dye shoes too! Please support these talented craftsmen!

I'm so happy to have found Alex Shoe Repair. They fixed a beautiful pair of boots (new heel) and…read morepolished some leather silver sandals that I did not dare touch with polish. The service was fast and reasonably priced. I don't speak Spanish, but they were patient with me and figured out what I needed. I'll go back.

I'm a really critical type especially sending a review. I live in Miami but being a New Yorker as…read morewell always get my high end shoes into tip too shape being repairs. I have Gucci, Prada, Christian L, and many others only one that touches my shoes is Cesar's Shoe Repair in Chelsea NYC I can go on and on no doubt the most detailed shoe repair in the Americas. Thank You to the moon and back especially a big shout out to Ed Andrade. Again thank you for over 25 years of servicing my amazing collection!

I have been very satisfied with their work; I gave them 2 pairs of ladies' boots, one for exterior…read morecleaning/shine ($5) and the other for heel replacement ($12). Turnaround time was 3 days but that was because I said I didn't care when I got them back. Additonally, I gave them a black leather fossil bag of which the custom leather straps needed to be completely replaced. They were incredibly fair in their pricing ($25), compared to other reputable cobblers in the UES who quoted me $40. As to their customer service...I've been very pleased. As long as you try to be friendly, they'll be friendly right back. It sounds like the negative reviews were about customer service, rather than work quality, which is unfortunate; at the end of the day, excellent craftsmanship is more important to me than charming service. Interesting fact: when you walk into their store, you will see a TON of dirty looking shoes tossed on the floor...I thought they were shoes from active customers but thank heavens no! The owners receive shoe donations, repair them, and then donate them to charities in Latin American countries. Definitely going to go back because of their reliable service.

Manny is a Complete Scumbag. My shoe was brand new with a few scuffs. I went to fix the scuffs. I…read morepicked them up, and suddenly my heel was broken on ny brand new shoes. He broke the heels so that I can bring them back and pay more money. He is a slimy salesman. Do not trust his business.

I have been going here for years- fixes my work boots, stretched boots I'd bought too small, fixed…read moremy wife's pocket books, put a new zipper on an old jacket, shines my shoes before events. The guy is great at his craft, explains to you what exactly he will do to fix it, when it will be ready and what he's going to charge. His prices are reasonable. What more could you ask for?

I went around the city looking for a shoe repair store and they are the far most best place I…read morefound, I recommend them to anyone. Great prices and fast service. Thanks

I brought my favorite pair of Italian boots to Boris Shoe for a sole replacement and leather…read morerefresh. As a performer, these boots are an essential part of my stage outfits and absolutely irreplaceable. I explicitly told the guy that they shouldn't be polished, as they have a brushed leather finish. He assured me he would use a neutral cream to clean them up while maintaining their look. I trusted him. He charged me $65, explaining that he would replace the soles. He even showed me two options--one looked like a Vibram hiking sole (which I immediately rejected), and the other was acceptable. Since he's the only repair shop around, and I like to support small businesses, I went ahead with it, expecting a proper refurbishment. What he failed to mention was that he was only replacing the heel, not the full sole--for $65! That's outrageous! When I picked them up, I was furious. He had used something shiny that completely altered the brushed finish I specifically told him to preserve. Not only did he not replace the full heel, but the bottom of the shoe was still dirty! He didn't even bother to clean them. The leather now feels dry, not restored. When I pointed out that the polished look ruined the finish, he actually told me it would "go back to the old look once I wear them." Seriously?! That is not how leather works. This place is a ripoff and will never get my business again. If I could give zero stars, I would. If you care about your shoes, find another repair shop--even if you have to travel to get there! PS I wish I had read this first from Wiki before taking my boots to Boris: "To clean brushed leather, gently remove dust and dirt with a soft-bristled brush, then use a damp cloth with a mild leather cleaner to wipe the surface in a circular motion;avoid soaking the leather, and finish by applying a waterproofing agent to protect it; do not use creams or waxes on brushed leather as it can damage the texture."

I had a couple of shoes that needed repairing so I came here. One pair needed a tap put on the shoe…read moreand the other pair was a little tight when I zipped them up so I wanted to expand them. There's no price list, and the guy just said $20 for both things, totaling $40. I was told that the shoes would be done in a couple of days. When I went back, they put the taps on my shoes but it didn't seem like anything had been done to the other pair of shoes because they fit the exact same. The man at the counter, who wasn't the same person as before, told me that he would try to add more space again and to come back in a couple more days to pick them back up. We'll see how that pair turns out. The shop was neat and tidy though.

I took my expensive Louie Vuitton loafers over to them to be cleaned before my recent trip to…read moreFlorida. Now let me say , the service here is always good. However when I brought my shoes in, he took a lil extra glare at the brand name on the shoes and immediately said $20. I said "are you sure?!" He said "yes we have a special cleaner for these. If you want you could buy the bottle for $7. I said " No it's fine " but it really wasn't. I felt I was being overpriced because of my items brand name. I could've taken it the wrong way but I didn't like the feeling of being taken advantage of. I'm definitely going to give them the benefit of the doubt. This incident does not take away the quality of their service which is really good.

Highly recommend for shoe repair and bag repairs. I brought in an old Louis Vuitton bag that was…read morefalling apart and they made it look like new. Same with a pair of Cole Haan shoes and another pair of ankle boots I just couldn't part with. I am amazed at the quality of their work. Truly spectacular. I believe you get what you pay for and I am happy with the end results.

Adriana is amazing! Not only is she incredibly kind, but her work is flawless. This is a woman…read morewho knows her craft, and explains exactly what needs to be done. She will make sure you want to do the work for the cost it takes, without leading you on. She is always on time, and is also open on Saturdays. I cannot recommend enough! And also Dino's Pizza is across the street, which, is undoubtedly the best lasagna in Riverdale -- so put ur order in there first -- it will be ready by the time u drop your shoes or bag off!

Excellent service; and a wonderful customer service experience! I felt welcome and that my…read morepatronage was valued.

I had an amazing experience at Sam's! They re-soled and added platforms to 3 pairs of boots, even…read morecleaned them up and polished them, the finish was very nice! 1 pair that was calf height, they were able to cut down and refinish the edge, (as the leather was too damaged to repair) and re-imagine as a lower profile ankle boot which I loved. THANK YOU! Will keep going back for any of my shoe/leather related needs in this great local establishment!