Eric is a phenomenal human being he went above and beyond and I'm truly grateful and appreciate the…read moretime and effort that Eric has I went to his location because I needed three designer bags restored Fendi bag which was purchased the year of 2000 and two Gucci bag's which are older than my three grandkids ages put together... they're , 19, 10 and 3!!! Anywho, I was so pleased with the results of the work MrEric did on my three designer bags that I ended up bringing my Prada bag for him to restore and a pair of Italian leather shoes that I need to be stretched!!! By the way, the fee for my services were remarkable and reasonable Thank You , Mr Eric

charged a lot for a half way done repair, I pointed that out and he hemmed and hawed then fixed it,…read morenot well, but well enough, I guess. Also he said it would take days, when I hesitated he jumped to, he would do it right away. Smarmy business.

The worst customer service I have ever received. I went in with one pair of lite brown boots to…read morereplace the heel piece because it was worn out. He charged me $30 which I thought it was ok. I checked their Instagram account and saw that they did good work. When I came back to pick up my boots, there was a lady with 7 pairs of old shoes to do all kinds of repairs. She was only charged $55... I was standing behind her, so I heard the price she was given. You do the math! I think Alfonso makes up prices as he goes. I confronted him, but he didn't like it. He also changed the color of my boots from lite brown to chocolate brown. I asked him to polish my boots NOT to change the color. Needless to say, I gave this repair shop the benefit of the doubt, and I let it slide. I went back to get a leather bag repaired, and the price he quoted me was $300.00! I couldn't believe it. I walked right out. I will never return. One thing I must say to the manager is this: If you cannot take the heat, get out of the kitchen. That is a business, and you should be fair with all your clients. I wonder if the Greek guy that owns this place is aware of what is going on there. I had recommended this place to my friends and family, but I immediately let everyone know that this is not a place you want to go to. Take your business elsewhere. Period.

Alf's is an amazing cobbler. His work is excellent. I travel from Manhattan and have taken…read moreseveral pairs. He is courteous and all my pairs come back brand new and revived. I have no complaints. Only call before going, because he does close the shop to step out for lunch.

Amazing job! Cleaned and polished my loafers and have them looking like new for a reasonable price!!read more

I've had a tall pair of Ferragamo boots and Alexander McQueen ankle booties, both worn frequently…read morefor over five years. The Ferragamos had a damaged heel and some cosmetic scuffs in the black leather, while the McQueens looked fine on the surface but had soles so worn down that water seeped in whenever it rained. Romy managed to fix both pairs so they look and function like new. I'm thrilled to have my two favorite boots back. It was absolutely worth the money: he repaired both of my shoes, which retail for several hundred dollars, at just a fraction of what it would have cost me to replace them new. And all within 24 hours! I came on a Thursday afternoon and he had them ready for me Friday morning :) I will be back!

Cobbler Express is simply the best! I've been coming here since 2016 and even after moving to…read moreChicago, I only bring my shoes back here- they are the only place I trust with my shoes! They're also super accommodating with rush turnaround so I can get my shoes before I have to go back to Chicago - so thank you!!! Definitely come here if you're looking for the best, highest quality shoe work that lasts for years and protects your shoes.

Bought some UGG shoes that were a little on the big side and he put additional holes in the straps…read morein like three minutes. Worked out perfect! He is definitely skilled at his trade and I appreciate his kindness. Happy customer right here.!!

Love this place!!! I cannot say enough amazing things about this company! I brought in my Louis…read moreVuitton bag after it experienced an unexpected accident that required a very deep and delicate cleaning. This bag means the world to me because it was my very first designer bag, gifted to me over 10 years ago They worked absolute magic! The cleaning and restoration were done with such incredible care and attention to detail. When I got it back, it literally looked brand new You would never know it had gone through anything! Shoutouts to Leather Spa bringing it back to life! On top of that, the turnaround time was so fast which meant so much to me. I'm beyond grateful to have my sentimental piece restored so beautifully. It looks just the same now as it did when I first got it. I highly recommend them to anyone needing expert care for their luxury items! 10/10 experience!

Absolutely despicable. Stay away from Leather Spa at all costs! Destroyed a brand new, unworn pair…read moreof Louboutin boots for which I just paid over $2k at Saks. I first brought the boots to the Grand Central location and was turned away because apparently only 55th Street (the least accessible NYC location for me) does calf alterations. My boots were 1-1.5" too wide in the calves as I have very narrow legs, and while I was clear that I didn't want them to be tight, I did want them to look more fitted and neater around my legs. I went to 55th Street and intentionally had the boots fitted over jeans, repeatedly telling the store employee that he was cutting off my circulation and needed to loosen the boots. Rather than listen to me and do what I asked, he told me that they could stretch them if they turned out too small. I very adamantly said no, I will not compromise the integrity of the leather by stretching them nor will I agree to have the boots made too small so that additional work will be required. I finally asked him to provide the final measurement and was told it was 13". The boots were originally 14.5" for reference. The boots were ready in just over a week, which already had me concerned since I hadn't requested a rush job. Upon receiving them, I could immediately see that they were two different sizes. The left boot is 12.5" and the right boot is just barely 12.25". They are nearly impossible to zip, the seams were done VERY poorly and not straight, and most importantly, they do not fit without severe pain. I cannot walk in them. I literally can't even move my right ankle. And that's on my bare legs without jeans. I immediately contacted Leather Spa and received a response from Vincent who said it's very common for boots with this type of repair to require additional treatment and that I should bring them back for stretching. Did I not already have this conversation BEFORE I paid $300+ to ruin $2k+ boots??? Vincent insists they are not ruined even after I sent photos showing that they very much are. Further, they didn't even send them back to me nicely - they threw shreds of cut leather pieces inside one of the boots and just sent them off that way as further evidence of the total rush job. I used to frequent Leather Spa 55th and my patronage fell off years ago after they did something very similar to a pair of $300 boots. I was very clear during my visit this time that that could not happen again with my brand new Louboutin boots that were significantly more expensive. Had the employee just told me on the spot that they were going to cut my boots too small and require stretching thereafter, I would've taken the boots, walked out and gotten them repaired elsewhere. Literally the only reason I returned to Leather Spa is because Christian Louboutin recommends them. Never again.

Jim's Shoe repair is iconic . I've been going there for over 20yrs . One of the best in NYC. Thank…read moreyou Jim and staff for your years of expertise and great customer service .

Wow I'm so happy with my experience! I walked in CJ helped me and made the entire process so…read moresmooth. He has a good eye. 3 pairs of shoes and a bag. It was ready on time and when I walked in to see my items It was literally good as new. Literally looked fresh out the box. I'm so happy with my experience. Jim's is worth every penny. The customer service is great and they really know their stuff. Thank you Jim's team

If you're in NYC and need shoe or bag repairs, you have to check out Cobbler Shoe on 225 W 23rd St…read more I had such an amazing experience there--the craftsmanship is seriously top-tier. They brought my shoes back to life and made them look incredible again. Not only are they amazing with shoes, but they do beautiful work on bags too. You can tell they really care about what they're doing and take pride in every detail. On top of that, they're some of the kindest, most welcoming people you'll meet. It's rare to find a place that combines skill, quality, and genuine kindness like this. Hands down the best shoe repair spot in town. Bring them anything that needs fixing--you won't regret it!

Highly recommend!! They do a great job here every time I request shoes to be fixed. They also fix…read morebags as well. They are efficient, reasonably priced, and overall the service is top-notch.

BEST PLACE EVER - I LOVE SHOES - THEIR WORK IS QUALITY - ARTISTRY - took me a long time to find a…read moreshoe repair store - during COVID - I am so happy - I found this place - they are beyond wonderful to deal with and their work is superior. If I could give 10 stars I would - I 150% recommend them - they are simply wonderful!!!

First time I needed a shoe repair and had the best experience at Cobbler Express! My sneaker was…read morefixed in minutes and I was charged a very fair price. The owner replies very quickly by email and was very professional and kind. Highly recommend this location if you are in need of a repair!!!