The worst customer service I have ever received. I went in with one pair of lite brown boots to…read morereplace the heel piece because it was worn out. He charged me $30 which I thought it was ok. I checked their Instagram account and saw that they did good work. When I came back to pick up my boots, there was a lady with 7 pairs of old shoes to do all kinds of repairs. She was only charged $55... I was standing behind her, so I heard the price she was given. You do the math! I think Alfonso makes up prices as he goes. I confronted him, but he didn't like it. He also changed the color of my boots from lite brown to chocolate brown. I asked him to polish my boots NOT to change the color. Needless to say, I gave this repair shop the benefit of the doubt, and I let it slide. I went back to get a leather bag repaired, and the price he quoted me was $300.00! I couldn't believe it. I walked right out. I will never return. One thing I must say to the manager is this: If you cannot take the heat, get out of the kitchen. That is a business, and you should be fair with all your clients. I wonder if the Greek guy that owns this place is aware of what is going on there. I had recommended this place to my friends and family, but I immediately let everyone know that this is not a place you want to go to. Take your business elsewhere. Period.

Alf's is an amazing cobbler. His work is excellent. I travel from Manhattan and have taken…read moreseveral pairs. He is courteous and all my pairs come back brand new and revived. I have no complaints. Only call before going, because he does close the shop to step out for lunch.

Reliable, reasonably-priced neighborhood shoe repair. I had two pairs of new shoes that needed…read morestretching and they did a very good job. They also repair leather goods.

Brought in a refurbished LV bag with broken handles. The owner suggested new leather handles that…read morehe will make plus he has the cognac paint. There were a few other minor repairs such as the zipper pull, and the decorative pieces. He gave me a 2 wk window to fix it and demanded payment upfront. I paid him and the bag was not ready in 2 weeks but more like 3-4 wks. When I picked it up he was still working on it and had an attitude. He had forgotten to do some detail as we had discussed. Will not go back - he acted like he was doing me a favor.

Alex is amazing, a true craftsman. He has been in the business for 50 years, outlasting many…read moreothers that have come and gone. He does beautiful work in just a couple of days. He put new heel caps on my vintage pumps, and designer heels, and also saved my favorite boots by replacing the sole with double thickness, replacing the heel cap, repaired damage, and polished them. I thought the boots were beyond repair. Talented, kind, and very professional. All of the work was done for $80 total for 3 pairs! Excellent price for this level of difficulty. I'll return time and time again. He noted that he can repair any shoes other than plastic ones. He gave me a mini tour of his many projects. He can dye shoes too! Please support these talented craftsmen!

I'm so happy to have found Alex Shoe Repair. They fixed a beautiful pair of boots (new heel) and…read morepolished some leather silver sandals that I did not dare touch with polish. The service was fast and reasonably priced. I don't speak Spanish, but they were patient with me and figured out what I needed. I'll go back.

I had a couple of shoes that needed repairing so I came here. One pair needed a tap put on the shoe…read moreand the other pair was a little tight when I zipped them up so I wanted to expand them. There's no price list, and the guy just said $20 for both things, totaling $40. I was told that the shoes would be done in a couple of days. When I went back, they put the taps on my shoes but it didn't seem like anything had been done to the other pair of shoes because they fit the exact same. The man at the counter, who wasn't the same person as before, told me that he would try to add more space again and to come back in a couple more days to pick them back up. We'll see how that pair turns out. The shop was neat and tidy though.

I took my expensive Louie Vuitton loafers over to them to be cleaned before my recent trip to…read moreFlorida. Now let me say , the service here is always good. However when I brought my shoes in, he took a lil extra glare at the brand name on the shoes and immediately said $20. I said "are you sure?!" He said "yes we have a special cleaner for these. If you want you could buy the bottle for $7. I said " No it's fine " but it really wasn't. I felt I was being overpriced because of my items brand name. I could've taken it the wrong way but I didn't like the feeling of being taken advantage of. I'm definitely going to give them the benefit of the doubt. This incident does not take away the quality of their service which is really good.

I'm a really critical type especially sending a review. I live in Miami but being a New Yorker as…read morewell always get my high end shoes into tip too shape being repairs. I have Gucci, Prada, Christian L, and many others only one that touches my shoes is Cesar's Shoe Repair in Chelsea NYC I can go on and on no doubt the most detailed shoe repair in the Americas. Thank You to the moon and back especially a big shout out to Ed Andrade. Again thank you for over 25 years of servicing my amazing collection!

I have been very satisfied with their work; I gave them 2 pairs of ladies' boots, one for exterior…read morecleaning/shine ($5) and the other for heel replacement ($12). Turnaround time was 3 days but that was because I said I didn't care when I got them back. Additonally, I gave them a black leather fossil bag of which the custom leather straps needed to be completely replaced. They were incredibly fair in their pricing ($25), compared to other reputable cobblers in the UES who quoted me $40. As to their customer service...I've been very pleased. As long as you try to be friendly, they'll be friendly right back. It sounds like the negative reviews were about customer service, rather than work quality, which is unfortunate; at the end of the day, excellent craftsmanship is more important to me than charming service. Interesting fact: when you walk into their store, you will see a TON of dirty looking shoes tossed on the floor...I thought they were shoes from active customers but thank heavens no! The owners receive shoe donations, repair them, and then donate them to charities in Latin American countries. Definitely going to go back because of their reliable service.

Eric is a phenomenal human being he went above and beyond and I'm truly grateful and appreciate the…read moretime and effort that Eric has I went to his location because I needed three designer bags restored Fendi bag which was purchased the year of 2000 and two Gucci bag's which are older than my three grandkids ages put together... they're , 19, 10 and 3!!! Anywho, I was so pleased with the results of the work MrEric did on my three designer bags that I ended up bringing my Prada bag for him to restore and a pair of Italian leather shoes that I need to be stretched!!! By the way, the fee for my services were remarkable and reasonable Thank You , Mr Eric

charged a lot for a half way done repair, I pointed that out and he hemmed and hawed then fixed it,…read morenot well, but well enough, I guess. Also he said it would take days, when I hesitated he jumped to, he would do it right away. Smarmy business.

Excellent service; and a wonderful customer service experience! I felt welcome and that my…read morepatronage was valued.

I had an amazing experience at Sam's! They re-soled and added platforms to 3 pairs of boots, even…read morecleaned them up and polished them, the finish was very nice! 1 pair that was calf height, they were able to cut down and refinish the edge, (as the leather was too damaged to repair) and re-imagine as a lower profile ankle boot which I loved. THANK YOU! Will keep going back for any of my shoe/leather related needs in this great local establishment!

My Timberland Redwood Falls Moc Toe boots looked new after conditioning and waterproofed…read more Also got my old leather coat looking new after coloring and repaired. Thinking of getting some boots resoled. Would recommend this business

Don't like to leave bad reviews but it helps in finding good quality work…read more Dropped of a bag and 2pairs of shoes, bag needed a 2 inch sown section, and the shoes needed glue on its sole. For 50 bucks got a sloppy glue job on both pairs of shoes and they did do a good job on the bag. Never going back:(