We canceled service. Then scheduled 4 times for them to pick up our bottles and machine. Finally delivered the equipment to their office myself. 2 years later and numerous phone calls, they are still sending me bills for service. Today I find out that they have sent those false statements to collections. Stay away! Scam!! They should be shut down for ruining people's lives!!! read more

I have been an Alhambra customer for almost an year. During this year, they missed something like 50-60% of deliveries. I called their customer service several times, trying to understand what was preventing them to delivery. I even asked to be provided with the local rep phone number, so I can contact him directly and guide him (thinking he had issues in finding my place). The only support I got was to have a reschedule of the delivery, which they obviously missed again. After 10 months of this nightmare, I decided to cancel the service and close my account. During my closure call, the customer service rep told me that my account had been placed on hold (without any reason nor notification!) and that was the cause of the missed deliveries. Obviously this is bull***t, as none of the previous customer service reps I talked with mentioned any of this. I then proceeded to close my account. After three months, I still haven't received my deposit back and I am still receiving bills for the cooler rental (which I returned three months ago), bills which obviously I am not going to pay. I called them today again, the customer service rep said she zeroed my account balance and issued the deposit check, which may take up to 2 weeks to arrive. I guess time will tell if it is true. If you are looking for a serious water delivery company in the Reno area, look somewhere else. read more

I wish I could leave zero stars for this rotten company. I've had their service for about 5 years, with constant problems. The two biggest being when I moved from my previous address, I had 3 empties to be picked up before moving day. I told them a month in advance, and then each subsequent week that they didn't pick them up. But did they pick up the bottles? Of course not. Moving day came and I had to leave them behind. Then Alhambra tried to charge me for the empties. After fighting with them about that, I had delivery at my new address. One day about 4 months ago, they stopped delivering. I kept leaving empties out, but no one was coming to get them. So after 3 delivery cycles with nothing, I stopped paying my bill. They stopped delivering, so why pay for something I'm not getting? Fast forward to now, they've sent my account to collections! No call, no letter, no warning, no "Hey, you still owe us some money", NOTHING. To add insult to injury, I still have two empties. I should just melt them in effigy, because they sure won't come pick them up. Do yourself a favor, get a small cooler and refill it yourself and save the headache of this crummy company. read more

Nothing but a terrible experience from being to end. I signed up for them to deliver three 5 gallon bottles of spring water every month. The driver bert showed up and droped off the dispenser and my first order and said he comes by every two weeks. I didnt mind every two weeks thats 6 bottles a month. I couldent drink that much water and went online and said skip my next delivery well the driver showed up super early knocking on my door and when I talked to him he was upset i didnt leave any bottles out and didnt call him. I explained how on the website said he wasent suppose to deliver and aparently they dont talk to there drivers. Such a joke. The best part is they dont tell you when your bill is due and I dont get it all on one invoice. They send me one for 4.99 and as soon as you pay it they send another one. Will never use them again or recommend them to any one! read more

I am so fed up with being on hold for 30 minutes at a time, being given a delivery date and then nobody showing up, being told someone will call me and then not hearing from anyone... absolutely horrible customer service!!! Well you've lost this long-time customer and I'm changing to a local company! read more

Another Monday and once again no delivery. Message left with their Reno manager.... tried the 800 number but I simply can't understand ebonics. Terrible customer service and I will be cancelling them ( actually cheaper to buy the dispenser and bottles at Home Depot and fill them at other outlets). read more

I'd rather get a backache schlepping bottles from the store than deal with the pain in the rear dealing with Alhambra's customer service! Our company uses their monthly delivery service. Their computer system didn't cut a bill in February, and we received a late fee. When I called, the rep apologized and said that it was clear that a bill had not printed. She emailed one to me, and I added it to our company's next weekly check run. In the mean time, they charged me a late fee. I called to get it removed, which was done, but next month we had a new late fee, because our late fee was late. We have now had four late fees charged on our account, all stemming from their own computer mistake in February, and I have spent two hours (4 phone calls) getting them removed. It's the late fee from hell that never stops accruing. It is only $10 per month, but at this point, it's a matter of principle and I'll be damned if I'm going to reward their horrible system by actually giving them this unearned fee. read more

As many other Yelpers have already written, the customer service from this company is non-existent. If there were an option to provide zero stars, I would have chosen that. When you're first interested in services (as a new customer), they are prompt and courteous. Once you've signed up, forget about it. I've waited for over an hour ON HOLD waiting for "customer service" on more than one occasion, only to hang up in frustration. They claim to have a "call-back" service. I tried this and did indeed receive a call-back, only to be told that the representative, only to be told that she couldn't help me. Same with the chat function, and emails to customer service go unanswered. Buyer beware: find another service provider. read more

Horrible service! I wish I had read these reviews before signing up at the Costco in Carson City. This company has the worst sales route drivers that will skip your delivery and still charge you for it. Save your time and money and just go to your nearest grocery store for water. read more

Worst water delivery company ever! My mom of 68 years old has Health issues lives in Dayton and this water company has always left too many water bottles and they leave them off the porch at the bottom of the stairs, so it's harder to carry them in the house. She has 15 bottles when she only orders 4 every two weeks. They constantly leave extra water and charge my mom more money. Customer service they are not helpful I have called them myself and they always promise to tell the driver to not leave so many water bottles there is no communication there obviously. She is canceling their services. read more

This company is a bunch of crooks. I got sent to collections because they changed my account number and never told me with an outstanding bill on the old account. When I logged into the website to see my bill it showed a $0.00 balance. Now they are trying to do it again. I can't get the local manager from Reno to call me back and they hardly ever answer the phone when I call the 800 number. I'd rather dig my own well then deal with these idiots. read more

If you want to waste your time, energy and money get your water delivered by Alhambra in South Lake Tahoe. I'm sure you are all wondering why you would need drinking water in South Lake Tahoe, however there is some awful water problems behind the 7-11 and the water is not safe for the consumption of people or loved dogs... I placed an order on the 4th of April and have a confirmation e mail that assures me delivery by 11 am on the 11th. That is today! So at noon I called customer service and after waiting 20 minutes to speak with someone, I was greeted with an agent who was clearly more interested in the conversation she was having with her co-worker than she was with assisting me. She was not able to help me or explain to me why there has yet to be water delivered. She then transferred me to her supervisor Katrina who was also apparently not able to tell me anything other than the delivery will "probably" take place on the 13th as she does not have access to the service drivers schedule. Sparkletts and Alhambra are apparently owned by the same company, just an FYI. I JUST WASTED 4 WORKING HOURS waiting for a delivery that will possibly be here in 2 days. Wow. 0 Stars and a big fat F... read more