I purchased a glass water container with the impression it was a 5 gallon, even had the lady…read moreattendant reassure me it was, she confirmed it was a 5 gallon, to make her sale I paid for it with a ceramic container and wood stand . Now that they finally restocked the 5 gallon glass containers I'm able to see the difference with the one I purchased, I confronted her about it and she just said "oh well you already paid for it." Mind you she sold me a 3 gallon for the price of the 5 gallon. I'm definitely not coming back, just beware if you do decide to purchase from here that you get the right price for the containers.

Horrible rude service does not respect paying customers if you do not purchase more than 5 gallonsread more

Love this place! I used to buy so much gallon water before…read morefinding this place. Seriously, this is the most eco friendly option for alkaline water! I've been going for alkaline water and refill weekly. After trying numerous places, this place was not only the most convenient but the best value. Seriously you can't beat the cost. They also have regular bottled quality as well. It tastes crisp and is always cold. It removes impurities and chemicals which I love. I'm spoiled and can't go back to regular tap now that I've discovered it. They have all the supplies you need here and have excellent service. It's ran by a really nice gal, so come and support local business! They have all the necessary sanitization precautions, with bpa free containers and dispensers. Check it out.

I have been getting my Alkaline water here for about 5 years. The customer service is great. They…read morehave a rewards card so every so often I get a free refill. The price is reasonable and the water is top tiered.

Definitely a great experience!! I don't remember his name,…read morebut he had glasses and he was very helpful. Very sweet. Very great customer service and the place is very clean so definitely go get your water from there.

I really enjoy coming to Water LA to refill my water supply. Joaquin is always so attentive and…read morevery helpful in providing excellent service and an overall great experience. He's always in a great mood and very welcoming. That's why I enjoy coming to this location for all my water needs.

I'm so happy I found this place. The owners are so personable, helpful, and professional. I used…read moreto take my 5 gallon bottles here to get them filled up. They not only fill your bottles for you, they wash/sanitize them, and they will even take them to your car and help you load them up! The store itself is very clean and organized. Through a large window, you can see the large filtration system and it looks high-tech and immaculate. Last time I got my bottles filled it was during the LA heat wave. I don't have a parking spot and live on the 4th floor in my ktown apartment... Yeah, that's the last time I would schlep those heavy bottles up so decided to finally order delivery. I called them today and the male owner who does the deliveries recognized my voice and asked me how I am! Wow, that's good customer service. I might add that the delivery price is very reasonable! Go give this store some business! Their products are priced very competitively and their customer service is amazing.

From the owner: Great Products... Greater Service. We take pride with our exemplary service! We offer Clear,…read moreGreat Tasting Alkaline and Purified water.

Have you ever experienced excellent customer service from one of the nicest human beings you have…read moreever met? Well I met one of the sweetest employees during my transactions and I just wanted to put her in my pocket (my analogy of keeping someone so sweet protected, because the shirt pocket is close to my heart). This location is on the right end of a plaza with plenty of free parking available. There is also street parking if it just happens to become full, but I came close to closing so parking was plentiful. I came in with a search of a 5-gallon jug with a hands-free spout. There were two choices that were both BPA free containers. One was $16.99 and the other was $14.99. The only difference between the two bottles was the lid. They accept cash only so make sure you stop at the ATM first. With any bottle purchase, you get free water. The first bottle was a little lose, but she changed it immediately and wasn't trying to sell me a faulty product. I appreciated that! Overall an amazing experience! I feel like if I worked nearby or there, I would drink water all day lol

Pico water is great - the lady who works here is friendly and kind. I enjoy the convenient parking…read moreand customer service.

Came for the smoke shop and Regime helped me out. Owner is very nice! Come here for water or the…read moresmoke shop!

This is probably the second time, I've come to this water place and it was closed but had a sign…read moreposted that they will be open at 10am. SMH very unfortunate.

I had been a paying customer in good standing with Urban Oasis, and my only "issue" was that I…read moredidn't consume water fast enough for their delivery schedule. Instead of water delivery being a convenience, it became something I had to actively manage -- tracking bottle counts, timing usage, and adjusting my routine just to stay within their service structure. That completely defeats the purpose of having water delivered in the first place. I had a large amount of water on site that I had already paid for, but because my usage didn't align with their internal turnover expectations, they chose to discontinue service. There were no payment problems, no missed deliveries, no disputes -- just a mismatch between how quickly they wanted bottles cycled and how a normal person actually uses water. A customer's life shouldn't have to revolve around a company's bottle logistics. Service should adapt to real usage, not require customers to restructure their routines to fit a rigid delivery model. Dumped by a water delivery company? Yes. If you go with this company, understand that flexibility is very limited, and if your consumption pattern doesn't match their system, you may be pushed out -- even if you're a reliable paying customer.

Well, we dumped the giant conglomerate (booooo) and found Urban Oasis here on Yelp. So far, we are…read moresuper happy with their service and their water. When I've needed to call they are overly, in a good way, helpful and I appreciate that. They even return phone calls!!!!!! I'm hoping for a long business relationship.

This is my go to place for "key copy" mainly! They also provide a filtered water service, snacks,…read moredrinks and lil gifts.