The one star goes to Dr Remsen, and April the vet tech. We were there yesterday, as we always are…read morefor our appointments on time, if not a few minutes early. As always, we wait 20-45min past our appointment time.
Yesterday, our appt for a simple booster shot was at 10:15am, we had to wait until 10:50am before our Newfie puppy was taken back for her bortedella booster, so she could go to the groomer. Finally, nearly late for our grooming appt at 11:15am, as we stood at the counter to pay out bill, of course Monica was slow and behind as always, had us wait to "find" our pets file so we could pay, and leave, in that time, an owner who had two pitbulls on flimsy leashes, attacked our puppy fom behind, she was stuck in a room that was overcrowded, with dogs, and with nowhere to go, and that pitbull having its jaws on her, I went down, injuring myself ,while the office staff, simply watched and did nothing. (I later, having just had a total hip replacement, and sustaining injuries to my legs from the pitbull trampling me to get to my dog who I had freed in the process, the second time, it got her ear and she was screaming, my husband was able to pry the pitbulls jaws open to release our scared, tramatized puppy. Finally, we left that death trap of an office. Today, we called asking for anti inflammatory and antibiotics for the puppy, we were denied and told we had to bring her back. After the attack, let me add, I was handed a dirty bucket with used pads full of betadine and told to "take care of my self"(my cuts and gashes) while they swabbed my puppy. She was given no medication and I of course, didn't think of that, all I could think was that my puppy was almost killed in the vets overcrowded office.
So today, calling for the medication for the pup (I already went to the ER), they denied her medicine and said to bring her back. I am not going to tramatize her further, photos were taken, injuries quickly scanned by the staff and all of this could have been prevented had they been on time, and not overbooked. Now, my puppy is left suffering and in pain, the other option is to bring her back to the place of her attack. Yes, I filed a report with animal control. But this clinic seems to not care for the well being of anyone but their own pockets.
This is not the only instance of their negligence, but the most severe. After, the same puppy was fixed (spayed) there, we did not recieve any follow up calls to check on her, as I have with other veterinarians, for my cats. When I called to ask questions about after care, I was rudely told, it was on the sheet,( the only thing we recieved was 5pills with manufacturer instructions and a reciept for more than $500 to spay a Newfie pup). When I asked about the stitches I was told they would dissolve, they did not, and a few days ago I noticed on her belly, something plastic and threadlike, at the appt yesterday, sure enough, it was the stitches from her spaying 5 months prior.
This is a very insensitive and negligent clinic who overbooks to line their greedy pockets. Please save yourself the trauma and do not risk your pets life to these uncaring, uncompassionate people. Tomorrow, I am suppoosed to leave for my honeymoon and they have ruined what should be the happiest time of my life.
As a final kick in the teeth, they deny any concern for the puppy's health, claiming it was an accident. They have a duty to ensure the safety of all people and pets on their premises. My poor dog is left in pain and traumatized from the attack in a place she is supposed to be safe and cared for. Please do not endanger your animal or yourself, as I did. I am still recovering from cuts and bruises and the phycological damage of seeing my beloved puppy attacked from behind will never leave me. I am scarred for life from seeing my puppy nearly killed, and my honeymoon is ruined, as I am worried about my puppy, and will be the whole time.
