Brought my vehicle in, asked them to run codes. The person working told me they didn't have anyone…read moreto look at it. There was over 2hours left of the business being open and not a single person could even go look at my vehicle. Thank you. Customer service was not there, more worried about going home than helping the customer.

Came in for an appointment to get tires balanced and alignment. Mechanic Justin on cell phone…read moreirritated to have to do work. Asked supervisor Aaron, to let Justin know to not throw chrome hub caps on concrete upside down. Justin mechanic has attitude and refused to do it and continued to throw chrome caps upside down and said fke me. Look these caps are about $120 a piece new. I then told supervisor to put caps back on and back truck out. I don't want Justin to touch my truck fearing he would not do a good job or care about it. Justin continued to cuss me and my truck out and refused mount caps & back out truck. Supervisor Aaron had to put caps back on and back out truck while Justin continued PO tirade. the supervisor Backed out my truck, gave me the keys. Looked at caps. Yep scratched like I said. I don't know about you but money ain't free and parts are expensive. As long as Justin mechanic is working there I would go anywhere else. Update, drove across town to another Firestone. When they tried pulling up my truck, funny it was gone. Luckily had invoice of tire purchase in truck. Now for 20+ yrs Ive shopped at Firestone, in multiple states. Never had an issue with my data disappearing. But now right after the issue with this store the other store can't see my tire, lifetime rotate balance, the lifetime alignment purchase. Like it no longer existed. Luckily I kept the original invoice in my truck. Keep your printout people. Today 3 weeks later and still no response from corporate. Not one person reaching out to understand and maybe come to a mutual benefit. This let's me know I'm nothing to them but 1 drop in a bucket of customers.

Came here as I was in need of service light check up. My go to jiffy lube is in Indiana and i…read moreneeded help with my vehicle. Dylan advised over the phone to come on in and they could help me out I was worried being in branson and nothing was open on a Sunday today. I drove 40 minutes to get there and was greeted with a smile and Dylan was waiting as promised took my jeep back immediately found it was a misfire on cylinder 6 for my jeep and went a ahead and I got a full tune up while there. They got me in and out in about 2 hours or so vehicle running smooth. The Tech David was very knowledgeable and professional both Dylan and David made this the reason why Jiffy lube is always my only choice for my needs. The environment was clean and peaceful and organized it felt welcoming I was so at ease i was able to sleep waiting for the repair so I got about an hr and half peaceful power nap. The price was super reasonable another reason why I trust Jiffy lube and there staff they have. Again shout out to Dylan and David ! Gentlemen worthy of praise and should be given a raise or kudos for above and beyond customer service.

Brought my vehicle up to have someone look at it and I was told to go home and let my engine cool…read more After explaining to the technician that it had been "cooling down" for over an hour, the response was "You'll just have to see if it drains your battery." What kind of nonsense is that?!

I needed the front motor mount replaced on my car and when I called Buick they required that I…read morebring my car in for diagnostic testing in order to get any verbal quotes at all. No ballpark. No potential amount. Nothing. When I called Christian Brothers they listened and documented when I told them year,make, model, engine size and mileage. They documented the details I provided about the issue that I was having with my car. They were true to their word when I was told they would text me prices after I was given the option of GM manufactured parts or aftermarket. I 100% appreciated that they sent an itemized breakdown down and the timeframe for the needed part to come in. I dropped my car off and they completed the service in the promised timeframe. The entire process was professional and smooth. They didn't suddenly discover I needed 5 million dollars of work done to my vehicle. I received a video, photos and a comprehensive break down of recommendations and why and I truly appreciate. A nice, well furnished, clean waiting area was also a plus too. Thank you Christian Brothers!

Do not trust these people with your vehicle. I brought my car in August. Months later, I found this…read moreridiculous, immature writing on my oil filter cap; referencing a drink I had in my car at the time of drop off. This is childish, disrespectful, and completely unprofessional. Don't touch customers' cars if you can't act like an adult.

Bought a set of Michelins Friday, 3/27/26. Great experience. Comfortable waiting area and…read moreprofessional staff.

Mitchem Tire is a great local shop. They're honest about what you actually need, explain your…read moreoptions clearly, and never try to upsell unnecessary work. Fair pricing, knowledgeable staff, and dependable service. I'd definitely recommend Mitchem Tire to anyone looking for a trustworthy tire and auto shop.

I always take my cars to Valvoline for oil changes. I was impressed and pleased by how thorough the…read moremechanics are who service your vehicle at this location. In addition to the oil change they automatically include checking your headlights, brake lights, and windshield wipers. In Texas I am typically in and out of Valvoline in about 20 minutes or less if there isn't a long line of cars but the service here definitely took about 30 minutes. It was fine with me because of the attention my vehicle was getting. Thank you Valvoline.

I bought the synthetic blend oil change off Groupon to get my oil changed here. I normally change…read moreit myself but it was cheaper to do through the app. The worker told me I couldn't use the coupon because my truck (2016 Chevy Silverado) takes a specific oil. I already bought the coupon so it would've been a waste of 30 dollars if I didn't use it so I let him charge me another 39.00 on top.

I had 4 new tires installed on my 17 foot trailer last fall and…read moreService was excellent ! Price was even better and super competitive with other local tire shops ! Thanks to Mark kiser & his teammates. I was able to haul a large trailer load of compost for my garden today with no problems. Recommend this store as # 1. Thanks guys !

I DO NOT RECOMMEND - GO TO REAL PROFESSIONALS…read more For starters, I called to schedule an appointment to have a nail removed from my tire and asked for the first available time, which was 12:00. Upon my arrival at 11:55, I gave my information and keys accordingly. After waiting 35+ minutes for them to take my vehicle into the garage, I was told my front-end tire alignment was off and would cost $129 to align it. I recently had the vehicle aligned less than 2 months prior because I had new shocks, struts, and springs installed. I told them I would like to talk to the previous company that did the alignment and did not want the service. After waiting an additional 30+ minutes, I was told to come to the back, where I was shown massive chips out of the inside of my tire due to their improper removal of the tire from the rim. I was then told a completely fabricated LIE, blaming the previous company that worked on my vehicle. Which I called them out on. I was told I didn't need to pay, as I was so disappointed with their service. I get home, and after inspection, I notice they didn't even put the air cap back on after filling my tire with air. TLDR - Dishonest, Amateur, Unprofessional, Slow, Pathetic

They jumped right on my flat tire project. Took the nail out, then plugged and patched the hole,…read moreall in less than 45 minutes. People at the counter were nice and professional, and they balanced the tire on the wheel before I picked it up. $26. Good job, Guys.

Please do NOT use this location for an oil change!! They cracked the oil housing unit in my vehicle…read moreand tried to gaslight me as to the cause. I had NO oil leak when I brought my vehicle in, and after I got home, there was oil all over my garage. An actual mechanic shop told me what caused it... I contacted them repeatedly about the issue, and they completely ignored me after an initial contact from District Manager Gary. Unless you have an extra $1100 to gamble, I'd take your vehicle to actual mechanics with a code of ethics. This location is filled with arrogance and below acceptable customer service.