super slow, not friendly, and they canceled my order and only gave me a PARTIAL refund on my tire,…read moreeven though I showed up within the allotted window. additionally, the service manager refused to honor my Walmart plus membership. which I will be canceling thanks to this poor display of what Walmart is all about

Worce place to have a tire fixed. Got here on a Sunday morning. By 1030 the guy asked me if I…read morewanted the while walls in or out. I told him match the rest of the truck. I left and came back at 330 and guess what? Yep tire was backwards so here I sit again waiting for them to fix my tire again.

I had an appt at 8 am. Several people waited for someone to show up and open the shop. By 8:30…read morethere was still not a person in sight so I left and took my business else where. Not a good look for your business. I definitely won't be back. ​

I purchased a set of tires last year for my Dodge and have had my oil changed there with synthetic…read moreblend. I also have a Jeep Cherokee with a 4 cylinder engine that requires full synthetic oil and I had that done last year as well. I called to schedule another oil change for the Dodge and inquired if I could use a Car-X coupon that I had received for the Jeep. The call center rep said she thought I could but would check with the store service manager. Next thing I knew, I was transferred to a very rude person named Toby. He immediately started rattling off Groupon terms and conditions. So, I tried explaining once again that my V-6 Dodge Pentastar engine does not require full synthetic, but my Car-X coupon was for my full synthetic Jeep. The coupon said it was also good for Synthetic Blend $29.99 and includes Tire Rotation and Free 21 point inspection. Toby escalated the service call to yelling at me to take my business elsewhere and he didn't care if I spoke to the Corporate Manager. So, done. I've scheduled service with the friendly folks over at James River CDJR and you will never see my happy face in your store again. Hope this gets pulled up the chain and have a great day!!

I bought my car here back in 2020, and have used them for servicing said car since then. They are…read morevery helpful, always timely (I always schedule service, never walk in, not even sure if they do walk ins), and they've never talked to me like I was a "dumb woman". That last point is huge for me, and a big part of why I keep coming. Any woman who has tried to go to any car servicing has surely experienced that before, and not once has anyone at Pinegar talked to me like that. They've also never tried to upsell me on services, always explained to me why they do things, and they're always nice. Also, being able to drive my car straight into the garage, hand off my keys, and walk 10 feet into the waiting room, super appreciated by me, I have a disability and not having to walk and stand in line, it's very helpful. I drive out from Springfield every time because I know they're gonna treat me and my car well.

If you are a woman, I strongly recommend taking your vehicle elsewhere\…read more My experience with this service department was extremely disappointing and concerning\. I was billed for work involving my vehicle, including charges to my warranty, and **work was performed that I did not authorize**\. It took **five separate visits** before the underlying issue was addressed\. On my **fourth visit**, I was specifically assured that my vehicle was **safe to drive**\. I trusted that professional assessment and continued driving the vehicle, including having my children with me\. On my **fifth visit, less than 24 hours later**, I was told that the vehicle was **not safe to drive**\. Thank God nothing happened while my children were in that vehicle\. That change in assessment is extremely concerning\. If the vehicle was not safe to drive, why was I assured less than 24 hours earlier that it was safe? I was also told by the dealership's new car sales manager that, **"Sometimes we have to throw parts at it until we figure out what's wrong with it\."** That statement, particularly in light of the number of visits and the work performed on my vehicle, did not give me confidence that the problem was being properly diagnosed or repaired\. When I questioned why it had taken five visits to resolve the issue, I was met with raised voices rather than a professional explanation\. I also questioned the additional work and requested that the dealership take responsibility for having the resulting issues properly inspected and repaired\. That request was refused\. I am now having to seek an **independent inspection and investigation to determine the full extent of the damage and what repairs may be necessary**\. Customers should be able to trust that work performed on their vehicles has been clearly explained, properly authorized, and completed correctly\. They should also be able to question charges, repairs, and safety concerns without being spoken to disrespectfully\. I strongly recommend that anyone using this service department **document every interaction, verify exactly what work has been authorized, and carefully review all charges and warranty claims**\. This was not simply a disagreement over a repair\. It was a serious breakdown in communication, authorization, diagnosis, customer service, and accountability\. Most importantly, I was given conflicting information about whether my vehicle was safe to drive, and that is something I cannot take lightly when my children are involved\.

Ryan was great. Came right away and did a good job. Would call him whenever I need help.read more

I purchased a vehicle from them that they acquired due to some owed monies to them for storage and…read morethe previous owner couldn't pay the bill. I was told that an "open title " in their name was filed but had been lost. I tried to file for lost title and was told by DMV that the previous owner would have to file for it, when I called Republic towing to ask them to file, the owner Jeff Peterson said he would not file and sold me the vehicle for parts only! He is a liar and a crook!! It could take months to get a title IF I can get one....

Michael was very helpful. Clean and friendly place. Prices were reasonable…read more Will be back.

*Thorough*Professional*Kind*Affordable*…read more All around good guys, great service, and a great experience!! These guys are THE BEST! Dave has won me over! I called last minute for an inspection. He got me in that afternoon! Got there, and they were so kind, and so helpful. Very thorough and professional. They worked with me in dropping off and picking up. Also explained in detail what needed to be done and why! Even pulled up a picture to show me what was being replaced because I had no idea what it was he was talking about. They even went out of their way to check the car for additional safety issues (without me having to ask) and noticed I needed to replace a master drive belt (pretty sure that's what it was called?) which I am beyond grateful for considering I do NOT want to get stuck on the side of the road. Also important, I didn't have to pay an arm and a leg for their help, and he looked at, and quoted a tail light issue thoroughly! These guys will have all of my future business. Hands down the best automotive services I have encountered in my 20 years of driving. (Thanks Dave and staff! You pretty much saved me from an accident, which I see as saving my life, and that of my children! You are the BESTEST)

I never thought I would write a review of a car dealership. The fact that I hate dealing with the…read moresalesmen is part of that reason. I must say Randy Tatum shanked that for me. While I may not find another one like him I will say he made the process wonderful. From the moment we were on the lot and continuing now a week after the purchase he has been like a friend. Call him with a question and in no time he calls back with an answer or a solution. Call him again after noticing a possible paint defect. And he lines up what we need to do before we are off the phone. I would send anyone to him at this dealership without hesitation.

From the beginning of the car buying process, Ashley Haro was so kind and down to earth. No slimy,…read moresalesman feeling at all!! She stayed until we were completely satisfied, wasn't pushy and answered dozens and dozens of questions we had. Because of Ashley, we were able to purchase our car without feeling overwhelmed or unheard. She has GREAT people skills, is knowledgeable about the whole process and wasn't deterred by the two cranky babies that we had with us for 3 hours. She went from our level to theirs without a beat and it was so refreshing! I highly recommend working with Ashley at Corwin Ford Republic - she'll be professional, yet treat you like a good friend!! Amazing work ethic, Ashley!

I DO NOT RECOMMEND - GO TO REAL PROFESSIONALS…read more For starters, I called to schedule an appointment to have a nail removed from my tire and asked for the first available time, which was 12:00. Upon my arrival at 11:55, I gave my information and keys accordingly. After waiting 35+ minutes for them to take my vehicle into the garage, I was told my front-end tire alignment was off and would cost $129 to align it. I recently had the vehicle aligned less than 2 months prior because I had new shocks, struts, and springs installed. I told them I would like to talk to the previous company that did the alignment and did not want the service. After waiting an additional 30+ minutes, I was told to come to the back, where I was shown massive chips out of the inside of my tire due to their improper removal of the tire from the rim. I was then told a completely fabricated LIE, blaming the previous company that worked on my vehicle. Which I called them out on. I was told I didn't need to pay, as I was so disappointed with their service. I get home, and after inspection, I notice they didn't even put the air cap back on after filling my tire with air. TLDR - Dishonest, Amateur, Unprofessional, Slow, Pathetic

I'm giving low a rating because of their appointment schedule. Called on Monday to see if they…read morecould rotate my tires. Told them my name and which vehicle. They said sure can at 10am on Saturday. Took the appointment. Get there a 9:45am to be told noon would be the earliest they could get it in. Get rid of the appointments be cause all your doing is missing customers off.