So annoyed with this office. I've been trying to get an appointment for months. They would always…read moretell me they would call me back but never did. When I finally got an appointment I requested the time off from work only to show up and be told that I could not be seen because the system was down. What that has to do with my cleaning is beyond me but I was not seen. Drove 25 minutes to get there and took time off from work for nothing. I did not reschedule and will find somewhere else to go. Mind you, they said they've been working on the system update since Friday so a courtesy call on Friday would've been good. I might have been more inclined to reschedule then if I knew I wouldn't have wasted time on Monday.

Absolutely loved my experience. Stacy was an amazing dental hygienist! She was very knowledgeable…read moreand helpful. Dr. Rey's was very compassionate and made me feel very confident in my plan of care. Recommending to all my friends and family.

After avoiding the dentist for over 10 years because of my fear, I finally worked up the courage to…read moremake an appointment. I was nervous from the moment I called, but they got me scheduled much sooner than I expected instead of making me wait for months. When I arrived, the office was clean, welcoming, and immediately put me a little more at ease. My husband and kids came with me to check me in because I was so anxious, and the staff couldn't have been kinder or more understanding. Not once did anyone make me feel embarrassed or judged for how long I had neglected my teeth. Instead, they treated me with compassion and encouragement. As expected, 10 years without dental care meant I needed quite a bit of work. About five hours later, I left with a clean, healthy mouth and a treatment plan that I actually feel motivated to follow. A very special thank you to Estte (Irma). She was incredibly gentle, patient, and compassionate throughout the entire appointment. She gave me breaks whenever I needed them, comforted me when I became overwhelmed and cried, and never made me feel like I was a burden. By the end of those five hours, she had completely transformed not only my smile but also the way I feel about going to the dentist. I joked that I felt like part of my soul was left in that chair, but she and the entire team made such a difficult day into an experience I'll never forget. I truly feel like they changed my life. For the first time in a long time, I have a dental office I trust and a team of people who genuinely care. If you've been putting off the dentist because you're scared or embarrassed, please let this be your sign to go. I promise you'll be in good hands.

This dental office is a total scam. I scheduled a dental cleaning, they performed 7 x-rays, which…read moreI thought was ok because I was a new patient with them, but then they "sales pitch" me a $2,500 procedure, that I didn't want and they said we are done. Never even got my teeth cleaned and now I am receiving a $573 bill for uncovered services. This place is a scam. DO NOT GO THERE.

This place used to be good with Dr. Bustos as the primary dentist and Rocio and Kaitlyn as the…read morefront desk. However, the staff changed unfortunately and the quality of care dropped immensely. The front desk is rude and Dr. David Rice is not a good dentist at all. I don't know how the reviews are good on google. He could not do a basic simple filling and my tooth in the end looked like it had a split in the middle. You can see where he did the filling and my tooth appeared like it had a bump on one side and uneven on the other side. I paid for a four surface filling and received a lazy and juvenile attempt at a filing. Someone in dental school would have performed a better filling. I went to a different dentist to fix the problem because if he was not able to notice the problem in the first place, he would not be capable of fixing it. Such a shame. This place used to be good.

The worst !!! I took my kid to have a regular cleaning covered by my insurance,he is 21 years old…read moreand when he was inside with the doctor, they convinced him to sign and pay for a deep cleaning. I was sitting at the reception waiting for him!! Be careful Moms!!!!! And I ask him what was the difference between that cleaning and the one he has every six months, he told me it was the same. It is sad! So bad experience!! There are a lot of dentists in San Antonio that can give you an excellent teeth cleaning without any extra charge! Do not waste your time and money!!

I wish I could give Sonterra Dental far more than 5 stars!! The staff is consistently kind, going…read moreabove and beyond to provide a quality experience. They are truly here to provide you with a service that suits your needs, not tricking you into spending more money. I want to offer a HUGE shout out to Lauren, my dental hygienist, who offered exceptional service to me. She offered great conversation, comforting add ons like a blanket and water, and a great cleaning. I asked her to look at a spot on the front of my teeth that has been causing me confidence issues and she buffed it right out. I can go back to sporting a full smile again! I am SO thankful to here and the amazing staff at Sonterra dental!

Had my bi-annual teeth cleaning with Lana. She's very thorough, straightforward and knows what…read moreareas may be sensitive so I appreciate her mindfulness. I appreciate her professionalism, have built a rapport with her and that she's not excessively chatty. She's given me tips over the years and I know I'm in good hands when I'm being attended by her. I get disappointed if she isn't available. I had X-rays today and those bite-wing things can be overwhelming in the mouth so I just focused because at one point I almost threw up for some reason when it was towards the back of my mouth but I held it together. Luckily it's only once a year. Everything was straightforward and afterwards, Dr. Ruiz examined my mouth, scraped a little and I asked her about getting a new, thinner Mouthguard that will act like a Retainer. At first she mentioned one product that was for my upper and lower teeth but I told her I didn't have braces on my lower teeth so she thought about it and decided to have me try something else. I ended up ordering an Essix Retainer that's thicker than a regular Invisalign Retainer which is more flimsy so it acts like a Night Guard. I was able to get an iTero mouth/teeth 3D scan at the beginning of my appointment so I was able to skip an appointment and just come for the fitting later this month. The 3D scan is a new and free procedure that tracks changes in your mouth/teeth for future reference. Dr. Ruiz was very nice in our brief visit. My regular dentist is currently on Maternity Leave. As always, I leave with extra sample toothpaste, toothbrush and floss. The office has a Keurig machine, chips tray and bottled water in a small fridge and an Air Purifier out in the waiting room.

Best dentist experience ever!! The staff is nothing less than amazing and you leave with a…read moredelicious treat!!

I have had all my dental work done here from cleanings, to filling, ortho and even veneers! It's…read morealways a great experience. Everything is always explained beforehand, and the vibe is so comfortable. I can never go to another office! I will be a patient here forever!!

Terrible dental experience and have heard many others needing extensive corrective work elsewhere…read moreas a result of the treatment there!

Dentist practice has been sold to a franchise chain. They still provide good service at a higher…read moreprice. Majority of staff is no longer with practice. This is what made the practice special. I'm no longer a patient after 27 years. I have found a new practice closer to home.

I received my dentures this afternoon. It has taken a while because I had to have oral surgery for…read moreimplants, healing then I did not have a ride. (It is a two hour ride on the bus). So this young lady comes bouncing in the room and informs me I bad to pay $1,000 before they move forward. That is some that I should have been told in January not the day of. Fortunately I did have cash with me, but that is a lot of money and I did not have an opportunity to save it up. I really like my dentist because she is very good and concerned about patient comfort and information, but not sure I will go back because of the distance. I will see if a dental office can provide the hardware that I may need replaced in the future at a reasonable cost. Because they seemed to think it was funny that I told them it was terrible to spring something like this on the day with no prior notice. How funny is it that you have now lost referrals and possible a patient?

Tooth Polish- I recently went in for a tooth polishing. My wife referred me to Jose Perez as he had…read moregiven her a teeth whitening 7 months ago. He did a great job servicing my wife and he also did and EXCELLENT JOB with my Polishing, The staff was amazingly courteous and very friendly. I will be going back in 2 week for a Teeth Whitening and I will be soliciting Mr. Jose Perez to perform this Service. My experience at Kashi Dental was one of GRATITUDE and APPRECIATION. I HIGHLY RECOMMEND this Dental Office if you are seeking Proficient Services as well EXTRAORDINARY Courtesy from ALL Staff members. Derrik K. Roberts

Can I say that I don't enjoy going to the dentist. I normally stay with a dentist if I find a good…read moreone. My wife's dental plan changed forcing us to switch to an in network group. After looking at reviews, we decided on Reality Bites. The front office staff were efficient and personable. The hygienist did a wonderful job cleaning my teeth. The dentist was so professional and friendly that I decided to have some orthodontic work done as well. I couldn't be happier with our choice.

My elderly mother was visiting from out of town and a 60 year old gold crown fell off her tooth…read morewhile brushing one night. I checked the ratings of a couple of nearby dentists on Yelp and called Reality Bites in the morning to see if they could get her in. They were able to almost right away. Because it was self pay, the visit was a discount and because there was no damage to either the tooth or crown, they were able to just place new adhesive and put it right back on. It was quick, painless, and cheaper than expected, how often can you say that about a dental visit? Dr. Malagayo and the dental tech were both kind and patient with my mom. I'm thinking of switching regular dentists now.