This review is overdue but I must thank Josh for his incredible customer service skills. I had an…read moreissue with my vehicle and he went the extra mile to help me find the right parts to fix the problem. All auto parts stores are not created equal because they don't have Josh as an employee! Thank you once again for restoring my faith in wonderful customer service. This O'Reilly Auto store is forever my go to as long as Josh is there. Give him a raise!!

After asking sales clerk to verify twice was still sold wrong oil filter which was not realized…read moreuntil oil was drained and old filter damaged Did not have another vehicle to go exchange so I called and spoke to 'manager' who told me not his problem, mistakes happen. I explained my situation and asked for an exception to pls bring it to me...I was refused. I live in the county, not town. Hiring a service to take me there and back at my cost being my only option. Again, I was told "well 'man, I'm not responsible and mistakes happen" Even after years of business and a lot of money spent at this location I will not be back. If the manager is not responsible for his employees, who is? Disappointed, previous customer.

Called to see about getting my brakes and rotors done, they told me that I can bring it in next…read moreweek on Monday. I told him I will have to cancel my appointment at the dealership to bring it in, but I was assured. I canceled my other appointment, I showed up Monday only to be told that they couldn't do it and don't know when it could be done by. Even better I ended up with a screw in my tire from going over there, now I have to get my brakes/rotors done AND now my tires fixed... I left this shop with more work needed than I went in for... Don't tell me you can do something then make up excuses when I show up. YOU told me to be there, I showed up and YOU failed.

Great place & great service. We got in pretty quickly and they found the problem with no extra…read morefees, didn't try to make us buy anything extra! Super friendly, no BS, great prices!! Definitely come here if you need!

Damien was extremely helpful in ensuring I purchased the correct oil for my vehicle! His attention…read moreto detail was extraordinary! A very professional representative who probably should be leading a team!

Thank you Steven for replacing my car battery while burning your fingers. you were very kind!…read moreGive Steven a raise! ME P

When I stopped here, I was just coming in for some windshield washer fluid. Upon entering the…read morestore I was immediately greeted by a guy behind the counter. I was helped right away and found what I needed. Super friendly staff here from what I saw and helpful customer service! I was in and out in no time and got what I needed. I will definitely be coming back here for any of my car service needs.

Of all the O'reillys in the area this is the one you want to go to. They turn rotors here and they…read moreseem to have the most knowledgeable people as compared to their other stores. If I need a part that I know is hard to find they always seem to have it. The store has an Ok lay out but they are lacking in the variety of car care items such as waxes and cleaners. The big thing that keeps me from going here consistently is that you can only get in and out in one direction. Traffic makes it impossible to take a left into our out of.

Best Advance Auto Parts I've ever been to. John is an absolute gem and the staff as a whole is…read moreextremely helpful. Anytime I need anything for my vehicle and know I'll have additional questions this place is my go to. Their recommendations for mechanic work and other checkups have been great as well. They get the job done and well.

24 March 2025 My granddaughter a student at AU was at the…read moredowntown Cyber Center parking garage and had car problems. It wouldn't start. Called me, her granddad, and of course I went down there to help. I brought some tools and a voltage meter with me. First thing, Checked battery output voltage with a voltage meter and reading was around 11.6 volts. Not a terrible reading but the engine wouldn't start. Not even crank. Made sure battery terminals were on tight, Did tighten one, but engine still not starting. Had jumper cables. Jumped started car! Nice. Checked battery voltage again, reading 13.6 volts. Checked for date on battery, hmmm- 2018. Six or seven years old depending on the month. Time for a new battery. With car running, granddaughter and I drove to Advanced Auto on 4018 Washington Road and Flowing Wells, just across the street from Gerald Jones Auto Group mall. It was our lucky day! On duty was the most friendly and knowledgeable sales associate you could ever meet, Allie,. Allie just knew exactly what to do- check battery terminals, check, look over battery for any bulging areas, yes one side is slightly different, get battery testing machine- hmmm- battery showing not good- Replace. Now most people would say "well it started with a jump, so maybe the battery just needs a good night's change to bring it back to life. Well, maybe that would work, but battery is over Six years old, car driven for school and work by a young woman, and let's face it- do you really want your granddaughter to get stuck somewhere at night? So we bought a new battery. Now sales associate Allie, really knew her stuff. Got the correct battery and did need some help from sales associate Ken, and not only installed the new battery, but also replaced the nut and bolt on the battery terminal that was stripped and could not properly tighten the battery terminal. Allie did her work in a most professional manner with a friendly smile! Advanced Auto is lucky to have Sales associates like Allie and Ken. I recommend that if you need a battery replacement or any other service required parts, and looking for great customer service then I heartily recommend going over to Advance Auto Parts on 4018 Washington Road in Martinez.

Great Customer Service. Went in for a new battery, the new location manager (Tyree) installed the…read morebattery and tested the alternator to ensure all was well. Best customer service I have had in a long time. Thank you.

Has a lot of the auto parts you are looking for for your vehicles. I needed mainly light bulbs and…read morewipers and they had it all and then some that I haven't thought about buying before for vehicles. They also offered to put the wipers on for free. There's a sign on the window that says that. Unfortunately I couldn't use those services as I was in a rush. I'm looking forward to coming back here if necessary!

Needed to do some car repair and this store is closest to where I live. This store has the same…read morefamiliar setup as all other auto part stores you will go to. The person at the counter was very friendly and helpful. They did have some of what I needed but not all. That's OK because I know the part was a shot in the dark being a specialty part. The things I don't like is the parking lot is narrow and they don't carry items in a way that allows you to buy it in the quantity you need. Like fuel hose. They only offer packs of 18" long pieces and because they are pre packaged it makes them pricey. Why not carry the rolls and sell it by the foot like it use to be done. Will you find your basic needs here? Yes but beyond that you may want to try a different store.

Allie Is The GREATEST!!! I would absolutely recommend if anyone that needs parts go see her!! She…read moreis very kind and very friendly she goes the extra mile to make sure you have everything you need to get the job done!!

Store was busy when I went Sunday morning around 10am. I needed a battery check + battery change…read morefor my vehicle. There were only 2 employees, but they were doing their best with the situation. Lots of customers in and out. I had to wait about 15 mins while technician was finishing another battery change. Once my battery was purchased, it was a super quick install. Very professional.

Went to autozone for a battery test. I ended up having to buy a new battery. After the quick…read moreinstallation, I went to crank my car and it unfortunately would not start. After having a few people look at it, Brett and a colleague spent ample time inspecting further and found the problem. Brett kindly spent the extra time and went the extra mile to fix the issue myself. Purely out of a kind heart!! I am blown away by the incredible service I received at AutoZone.

I always get great service here. This store is my go to place for auto parts and accesories.read more

This store is a little run down on the outside but it has everything you need on the inside…read more O'reilly's always seems to be the place that has a part when I really need it and its a hard to find part. They also turn rotors, which I believe they are the only parts store that does it anymore. The two main issues I have is the web page is a little clunky to use and their customer's perks is not as good as their competitors which is the reason I only come to o'reilly's for the hard to find stuff.