We had a very frustrating experience with Diamond Appliance Repair LLC…read more In our experience, we paid a $125 diagnostic fee for a technician to evaluate a dryer that was making unusual noises. The technician was at our home for about 30 minutes and, to the best of our observation, did not open the machine or perform what we would consider a thorough inspection before offering an opinion. The interaction itself was just as concerning. When my wife asked reasonable, straightforward questions, the technician responded with, "I'm the professional." We perceived his tone as dismissive and condescending. It raised a serious concern for us that he may have been talking down to her, and in our opinion, it felt as though she was not being taken seriously--possibly because she is a woman. When I contacted the company afterward to address these concerns, the response from ownership, in my opinion, was defensive and unproductive. Rather than working toward a resolution, I was told, in substance, that I was "too cheap to do the diagnostic myself," which I found both inaccurate and unprofessional. Based on our experience, and after reviewing other publicly available customer feedback, it is our opinion that the $125 diagnostic fee did not reflect the level of service provided. This review reflects our personal experience and opinions only. Others may have different experiences, but we strongly encourage potential customers to clearly understand what the diagnostic process includes before agreeing to service.

3 years later the owner is replying to my complaint and wants me to believe it was a GE issue. 3…read moreyears to reply matches with the scheduling issues of not getting back to me lol.

Well I never thought it was possible to make a phone call, get my original salesman from almost a…read moreyear ago, tell him I wanted to buy a microwave. In less than 24 hrs, it was delivered and installed and the old one hauled away. Great service from start to finish. I now have the name of the original salesman...Josh. Thank you,, Barbara

we had a great experience at Good Deals Appliances ! Salesman was Jason. He was very helpful and…read morehad quite the sense of humor . He was knowledgable and spent the time with us to ensure we were satisfied with our purchase. The dishwasher was installed within 2 days of purchase. we highly recommend Good Deals Appliances and are thankful a friend told us about them.

I called around for pricing for my washer and dryer problems and thank god I found this company Wow…read morewhat great service the owner himself service it 100% recommend them

I wish there were something more positive about our experience with this company. I will say the…read morerepairman was friendly and was patient with my father, who wanted to be close by in case he could learn something about what went wrong with our dryer. (He is almost 93 years old!) The repair was very simple, and then the repairman left without ever reattaching the vent hose back to the dryer!!! So at 8 pm that night, we were stuck with a dryer we still couldn't use and now 2 loads of wet laundry! Called them at 8 pm and asked them to put us as a higher priority the next morning for him to just come fix this for us so we could dry our bedding and clothing. They did not. They gave us a 4-hr window in the afternoon. $250 and he didn't reattach the vent hose?! I'll never use this company's services again.

Called for LG ice maker repair. Never called back. Called based on a recommendation. Left a message…read moreon a Saturday and no call back on Monday. If you need of quick service, look for another service company.

Recently used KrisApplianceRepair for a Refridgerator repair. He was quick to respond and to…read moredetect the problem. Installed the new part the next morning at a reasonable price for both the part and Labor.

If I could give 10 stars, I would!…read more Kevin came out and was VERY prompt! His customer service skills are second to none. He took the time with my wife and myself to explain the issues we were having with the dryer at the rental we were staying at in Cape Coral. He also gave us a few tips for the future on other appliances and what to watch out for. We have never had this kind of outstanding customer service. He definitely knows his products and quickly identified what the issue was with the dryer. I would HIGHLY recommend Kevin and his business to anyone. Rick H.

if you have money to burn then this is your place. they're friendly and prompt but it's was $340…read moreto change refrigerator and freezer light that were only $23 each. I could even understand $200 for the drive time and the 10 minutes they were here. BUT NOT $340. I couldn't get the light out to change or I would've done myself.

We had McLeod deliver appliances we bought at Bill Smith. Omar and Juan were neat and cleaned up,…read morewere very polite and explained how to use the appliances. Very good service which I personally have never had on any appliance delivery ever. Last delivery I had from buying appliances from Home Depot consisted of them bringing me a dishwasher they dropped down a flight of stairs and then gave me attitude when I didn't want it installed. So they literally threw it in my garage and left and Home Depot's response was to tell me how hard it is to get sub contractors. So this experience was perfection, thank you so much, you are true professionals.

Our delivery & installation were top notch! Dustin, was courteous, professional and went above and…read morebeyond to make the process seamless. We were extremely satisfied with Bill Smith's recommendation and would not hesitate to call McLeod Installations again. KP Marco Island

Same day service, couldn't be happier. I'll be shopping here for future properties, so polite and…read morehelpful! Delivery was my choice and grateful they did install too!

New Customer at Appliances To Go USA, in Ft Myers. I was looking for a reasonably priced used…read morewasher and dryer and Mickey made me feel at ease with the selection process and was able to provide great insight based on what my needs were. I like that he wasn't pushy or salesy and happily answered my questions and addressed my concerns. I ended up buying the pair and they were delivered the next day by Charlie who got them installed and up & running in less than 15 mins. If you're looking for a no hassle purchase, I highly recommend buying from them. I will continue to spread the word as I will definitely do business with them again.

Our refrigerator started acting up (not cooling enough), so after trying a few ineffective remedies…read moreon my own, I reached out to Hooked On Appliances. Man, am I glad I did! Jason came out the next day and got right to work disassembling the fridge. He determined the problem (blown thermostat,) told me the plan and quoted a price. He told me that he could order the part (from Frigidaire) and it would arrive two days later, and he could finish up. My wife asked if she could get the part on Amazon, and he said sure, why not? So we got it overnight, and saved about $75! (the part cost $15 on Amazon.) Jason put the whole fridge back together and said it would work, but it wasn't fixed completely because it till needs the thermostat. But meanwhile we had the use of our fridge back. He came back the next day and finished up. Perfect work! I am thrilled with the job he did; I really like that he was so straight up about the cost. He quoted me a price and stuck to it.. He gave me an option to save some money (ordering my own part.) There was no upselling, not hidden costs, no games at all! Just good solid craftmanship. I am happy that now I have a reliable repair man that I can count on. Jason and Hooked On Appliances is highly recommended.

Jason was and Is Honest Professional and Courteous. Came out on time, explained issue in detail…read moreoffered alternatives. Would Use again, recommended.