great communication on when technician will approx arrive…read more Honest when it comes to service needed.

I had an extended warranty repair. Noell, in the office, worked with to coordinate repairs…read more Excellent communication. Justin was my repair technician. ABSOLUTELY FANTASTIC! He & I are ex-military, so we understood each other. Justin was prompt with his arrival, he was frank with his assessment and did not sugar coat the problem, but most satisfying was his efficient and thorough repairs. Being a former Sears appliance sales person 20 years ago, I learned to purchase an extended warranty. I learned first hand that people are shocked at the cost of the parts. People expect appliance repairs to be cheap, they often are not. Often parts are sold as a kit, and a kit can contain many parts and often you only need 1 part, but you must purchase the kit. That's just the way things are. Lake Country Appliance Repair will be my first call with any future business. and I HIGHLY recommend Lake Country Appliance Repair!

Will use again! Our wash machine stopped draining water on a Monday night. I submitted an…read moreappointment online and received a response within 30 minutes. They were not able to get to me Tuesday but they could do Wednesday or Thursday afternoon. They were there Wednesday (contacted me multiple times for updates) and replaced my drain pump quickly. I mentioned we've been living with a dryer door on the wrong side (have to move wet clothes over the door from the washer). Dalius fixed that also so now it's easier to move clothes from washer to dryer. Really nice guy & very professional.

Unfortunately this business has gone downhill. Charged me over $100 and said they had to "research"…read moremy problem and never showed up again. Ended up fixing it myself.

On January 12th a tech came out to check on residual water at the bottom of my dishwasher. He said…read moreI needed to replace a part which he then replaced for me and told me would solve the problem. I noticed water at the bottom again and Eberhardt sent another tech two days later. He did some computer testing and said everything seemed fine and there is always that amount of residual water at the bottom. I asked why the first tech didn't just tell me that and was told " no one had probably ever asked that question before". Unfortunately I'd already paid them. I feel like they were dishonest with me. Not a good experience at all!

Waited MONTHS for service to come out to fix our dishwasher. The first time out they needed to…read moreorder parts. 17 year old stayed home during summer break to let first technician in the door. No problems. Return technician shows up TWO MONTHS LATER and refuses to fix dishwasher without someone over 18 present. This is TERRIBLE service. Why enter the fist time, but refuse the second. We even told him it is fine to go ahead and repair the dishwasher. This company made NO DISCLOSURE beforehand that someone over 18 needed to be present. This is TERRIBLE service. Waiting months for down appliances to be repaired and then to leave over something like this. As if a few months age makes ANY difference. If going to make requirements like this they MUST be disclosed beforehand.

The day Dave's was to arrive and fix my fridge I received a call saying the repair man was sick but…read morethey would call me back to reschedule. They never did. A total waste of time.

Reasonable and trustworthy. Great value. From the reception to the service tech, everyone was…read morefriendly

Did not fix anything and increased the charge from 80 to 120. I should have said no. After he left…read morei checked what he said he did and it was nothing

We have used their services twice on separate appliances.Very professional, extremely reasonable…read more We have recommended them to others, with great success. I recently called for their services for a 3rd appliance, they recommended i unplug my refrigerator for 48 hrs to reboot, it worked! Again saving us money. HIGHLY recommend!!

Got signed certified proof of delivery back indicating receipt of request of information for class…read moreaction lawsuit against Whirlpool - no one called. Called the number listed here for this business and left message. Owner "Sam" called back and indicated that he is new owner, has different address than listed here and never got letter. (Still using this phone number.) He stated that he would check into past records to see what he could find. Three weeks later.........no response from Sam. FYI - beware! Seems a little sketchy, shady!

I spoke with the owner regarding a problem with a 10 year old fr door refrigerator. I had some…read moreideas on the problem and he easily could have recommended a service call. Instead, he gave me a couple of small things to check and said that it wouldn't be worth the repair if those didn't help. In this case the suggestion worked and I am cooling again! My new go-to for and appliance repair for sure!

We had a leaking front loader washer and called them. They immediately ordered a new door seal…read more While waiting for the seal to come in, the repair technician contacted us with some suggestions to alleviate the problem. We texted him photos and videos. He was super professional and very helpful contacting us via text over a number of days. We ended up solving the problem without the repair. Lake Country did not require us to take the part. I also offered to pay a trip charge since they were so helpful. They said it wasn't necessary. Lake Country is the antithesis of every bad joke and negative comment about appliance repair companies. They are kind, prompt, concerned about the cost to the consumer and consummately professional. Totally first class.

Really appreciated the quick service! Lake Country Repair was able to come and fix our oven the…read moresame day and was able to have it fixed within 45 minutes. I highly recommend Lake Country Repair.

EXCELLENT refrigerator repair! Our 4-year old LG frig's compressor died. Because it was under…read morewarranty, we needed to contact the company. Lucky for us, the certified technician they assigned us to was Patrick Kaiser. Communication was exceptional. He was even able to get us moved up on their schedule. Patrick is also certified to do warranty work on Frigidaire and Electrolux appliances. He can also work on Midea and Criterion appliances. If your appliance is out of warranty, he can also work on Samsung, Whirlpool, Maytag, and KitchenAid. Patrick is personable, professional, and positive. I highly recommend his company, ELITECH. (Say "Elite Tech")

Avoid This Company - Unreliable Repairs and Zero Accountability…read more This company does not stand behind its work. We hired them to fix our LG washing machine, which was showing an error code. The technician diagnosed the issue as worn suspension rods and insisted it was worth repairing. After replacing the parts, he left without even testing the machine. Unsurprisingly, the same error code appeared immediately when we ran a cycle. When we followed up, we were told the old parts had already been discarded, so a return and refund for the $160 in new parts was "not possible." The owner then suggested replacing the rotor and another component--repairs that would cost nearly as much as a new machine. That's not a solution; it's just throwing more money at a problem they failed to fix in the first place. The owner refused to take responsibility and left us with a broken appliance and a wasted repair bill. This is completely unacceptable. A professional repair company should verify their work and offer real solutions when repairs fail--not leave customers worse off. Do not trust this company with your appliances. You risk wasting your time and money.