Always my go to for car problems. Bill is the only person I trust with my car. He always goes above…read moreand beyond for his customers. Couldn't recommend enough!

Top notch service all around! My car broke down not far from FHP auto shop. Billy was so kind to…read moremeet me and jumpstart my car. The problem was fixed within a few hrs. Fair pricing. Great experience. I will def.return and tell friends to call FHP with any car problems. Thank you Billy!

Greg was a lifesaver! We broke down while on vacation and he was quick, honest and gave us a good…read moreprice. We wish we lived closer enough to always use him as our mechanic. Thank you!

Been going for years and will continue as long as we liver here. Does not matter what make or model…read moreof vehicle they know how to do what needs to be done.

I had cement on the side of my car and they beautifully cleaned it. Mind you, I have an old car…read morewith many scratches and sun fading but they sure made that turd shiny inside an They are so communicative, super nice and informative. They are not only local but family! Highly recommended and will be going back to them again, hopefully not with cement on my car next time.

I'm very impressed by Jose... He was very engaged in setting up my at home detailing on my 2011…read moreSubaru which is a Ski and Lake car... The interior was terrible.. The grime, dog hair, and sand was unbelievable. Jose and Rachel did a beautful job getting it ready for me to actually drive and be proud of it.. Thank you, Jose.. Hats off to a young man who has worked hard to start his business here in Truckee.. I will definately use them again...

Stay away from this shop. I'm local and chose this place because it's always busy, and I assumed…read morethat meant the repairs would be high quality. Big mistake. I seriously regret bringing my car here. I would give zero stars if I could. I brought my vehicle in for minor bear damage at the end of July. Fast-forward to December, and somehow my car now has more issues than when I dropped it off. Every time I went back, something else was still wrong or newly wrong. Emails? Ignored. Repair timelines? A mystery. Apologies? Not a single one. After multiple visits and contradictory explanations, I finally had to involve the Bureau of Automotive Repair (BAR) just to get any movement. Even with that, my car is still not fixed, and I've spent more time dealing with this than the bear spent breaking it in the first place. I'm sharing this so others can avoid the delays, the silence, and the overall headache. Busy shop doesn't always mean good shop...it sometimes it just means everyone else is dealing with the same problems too. (All photos/videos are "completed repairs")

We've taken 2 vehicles to these guys and both times we were very happy. The work came out great and…read morethey stick to their estimated timeframe. Nielsen is very helpful and responded quickly to any of my communications. I hope I don't need a body shop but if I do I will be bringing it here.

My Subaru started losing traction even when the road was only slightly slippery. I dropped it off…read moreat Ward and Son's Automotive, and they quickly found LOTS of diagnostic error codes--more than could realistically be happening at the same time. Over four days, they repeatedly cleared the codes, test-drove the car, and rechecked the system. Eventually, they became fairly certain that the problem was related to rodents chewing on the wiring. Reluctantly, they suggested I take it to a Subaru dealership, as a dealership would have the sophisticated equipment needed to pinpoint the root cause. They hesitated to recommend this because they expected the dealership would charge me a ton of money for troubleshooting. Ward and Son's charged me less than $100 for all the troubleshooting they did over four days, which I think is very reasonable. Even though they weren't able to resolve the problem with my car, I wouldn't hesitate to use them again. P.S. They were super friendly people!

The Ward & Sons shop was a life saver after getting a flashing Check Engine Light (CEL) which is a…read morehigh severity indication in between Xmas and New Years. I was afraid I was going to have to leave my Toyota Highlander up there but they were able to replace a fuse for the OBD port, get a diagnosis and replace a bad ignition coil for one of the cylinders. Daniella was very pleasant to speak with on the phone. Grayson at the desk was also reassuring in dropping off the car to at least address the fuse to get an OBD diagnosis. Huge props for these guys for getting me in and out in a few hours during the in-between holiday period. I was able to drive car back to SF without issue.

Justin and his wife are awesome!!! We showed up at closing…read moretime on Sat and Justin literally stopped what he was doing and helped us!! They were so helpful and kind and honest and fixed our truck so we could head home on Sunday. We highly recommend them!!! Thank you Justin for all you did to help us

We borrowed a friends Ford F-350 turbo diesel for a camping trip and it conked out on us. We…read moremanaged to get it to Tahoe City Auto Repair and Justin was totally amazing, ran diagnostics on it & installed a new alternator that afternoon. He saved us & got us back on the road in great shape. Awesome customer service & these guys can really fix just about anything. Highly recommend!

Their scheduling is unacceptable, they're overcharging and their service is absolutely 100%…read moreunacceptable, I do not recommend. Subsequently heard from Jason on charge. So his rebuttal is accurate. My review is accurate. I prepaid for the part, visited five times to coordinate install, was SUPER accommodating.

Amazing work, super fast turn around. Excellent communication with my insurance and rental car…read morecompany. Just really nice all around and their work is great. Very thankful there is a body shop in Truckee.

Jerry is amazing and honest. I had to have 2 batteries changed in my van on the day we were leaving…read moreTruckee. I was traveling with my 2 kids and 2 dogs back to San Diego. What I imagined to be a stressful, time consuming and expensive day turned out to be ok. Joe at O'Reily's on Deerfield recommended Jerry for my battery installation. I don't know a lot about cars but I always thought that battery replacements were simple. I remember the days and cars, where you can just buy a battery at O'Reily's and they could replace it for you on the spot. Well, I learned a lot about cars today. Our Chrysler Pacifica 2018, has 2 batteries and a part over the main battery making it a bit more challenging to replace. I'm not from Truckee so I had no idea where and who was reliable in the area. I am so glad I referred to Jerry! He called me with some surprising news which could've been terrible, but he is experienced and honest and called with a solution. It turned out I need to replace an additional battery. As he was telling me, my mind immediately went to $$$, preparing to call O'Reily's to see if they had the battery, the logistics to go pick up a battery and get it to the shop, wondering if it could all be done before the shopped closed...Well, I didn't have to worry. Jerry had solutions prepared. He had already called O'Reily's to see if they had the additional battery, had the price, and an arrangement to have the battery delivered to his shop. All I needed to do was call Joe at O'Reily's to purchase the battery over the phone. When you are trying to pack, take zoom meetings for work, manage 2 kids, 2 lively pets and your husband is hundreds of miles away with terrible cell phone service and really lack any car repair knowledge, you just want to throw your hands in the air and just hope no one takes advantage of you. I am so grateful to know there are kind, helpful, patient and honest people in this world. My car was jump started at 10:00 am and by 2:00 pm, my car was ready. I got my family packed, made my meetings, walked the dogs, had lunch and made it for ice cream and left Truckee safely with my family. Thank you! P.S. Pricing is honest and in my opinion too low for the level of service and care. Thank you Jerry!

Discussed repair needs and made an appt. Show up and they decide they don't want to do it.read more