Darrell is Not honest. I was quoted $73 before the job was completed. When Darrell arrived to…read morerepair my windshield he gave me a quote of $92.00 because of the additional crack. I sent 2 pictures of the cracks prior to the service and he quoted me $73.00. I didn't know it was a tip for the service because the information was not provided to me. He included a $73.15 tip for the service. because he left the invoice in my car. That wasn't told to me either. I paid the $146.09 but I will NEVER use this company again. Darrell should have been HONEST and provided a breakdown of his services. The experience was horrible.

Great quality service along with best pricing in Tidewater. They recalibrated my LKAS system and it…read morewas all great. Highly recommend!

Safelite is what my car insurance used. I still hear a rattle in my windshield even after they test…read moredrove it. I may call them back and have them look at it again.

I brought my Mercedes in for a windshield replacement at the Chesapeake location at 9 AM and did…read morenot get it back until nearly 6 PM. A full workday for a single windshield. That alone was frustrating, but it turned out to be the least of my problems. Within days, a rainstorm revealed that the new windshield was leaking -- water was actively getting into the car interior. I called Safelite immediately to have it addressed as an urgent matter, given that rain was forecast throughout the week. The earliest they could get me in was a week out, and the appointment times they offered conflicted with a military doctor's appointment I could not move. Anyone who has navigated military healthcare knows that missing or rescheduling an appointment means waiting three to four months for the next available slot. I explained this clearly. Safelite Chesapeake refused to make any accommodation. The leak continued. When I finally got the car in on a Saturday, I spoke with the warranty office beforehand and was explicit: water had pooled under the floor mat, you could hear it sloshing while driving, and electrical systems were beginning to malfunction. I was told not to worry -- everything would be taken care of. When I picked the car up, I asked directly whether the water had been removed. I was told yes. I then inspected the car myself and found that the water had not been removed at all. To make matters worse, windshield trimming debris had been left sitting on the seat. No cleanup whatsoever. When I confronted the staff, their explanation was that they did not have a vacuum. The consequence of this negligence is significant. The interior of a Mercedes now has a mildew smell and visible water damage -- the kind of damage that does not come cheap to remediate. Safelite has grown into a massive operation, and that size appears to have come at the direct expense of accountability and customer care. There are independent auto glass companies in the Hampton Roads area that still treat customers and their vehicles with respect. I would strongly recommend finding one of them instead.

They were quick to fix my window! I so appreciated the quick service, they were able to schedule me…read morejust a couple days out which was a blessing. I dropped my car off and walked to Sunrise Breakfast Shoppe. A few minutes after I finished my breakfast I received the call that it was ready for pickup. I couldn't tell my side window was ever broken. Months later and it still works perfectly. I really wish they did small windshield repairs too -- I have a few chips that I wanted done at the same time but they don't offer the service.

Absolutely incredible service! Chris pointed out to me the previous issues with the installation,…read moreand cheaper than Safe Lite! True professionals that went above and beyond! Thank you!

Responsive service. They schedule technician to come out and measure then estimates are provided…read moreafter 1 day. I had a window glass that need to be replaced. Reasonable price compared to others I have contacted. I also had a window screen replaced. Both jobs were completed with no issue. Professionally. Upon my request, technician called when he was 20 minutes out to enable me to get to the home.

We recently needed several glass showcase units removed from a Jared location and hired Glass…read moreDoctor for the job. Unfortunately, our experience was extremely disappointing. Scott spoke very confidently about his 26 years of experience and assured us they were fully capable of handling the project. However, when it came time to perform the work, he and his crew were unwilling to proceed. They required full payment upfront (over $10,000), quoted what we felt was an unfair price--which we were still willing to pay--and then ultimately walked off the job without even attempting to remove the two glass pieces onsite. We ended up hiring another company that completed the work efficiently and professionally, and their quote was nearly half the cost. Based on our experience, I would not recommend Glass Doctor for commercial project.

Who hasn't had a rock hit their car or windshield?! So frustrating and annoying! And of course on…read moremy way to work a rock hit right at the corner of my windshield. Now a star is formed and hoping it doesn't spread too much, too fast but by the end of the day, it had spread into a crack! It was a little over a dollar bill. I called my Insurance company and where they suggested for me to bring my car to get it replaced, I heard they had bad service. Plus the deductible I was going to pay, I might as well find a shop on my own, which led me to finding The Glass Shop! Offering mobile service, he was able to come to me on the same day! He did such a great job and the price was very reasonable. I was actually able to save my windshield where I didn't have to replace it keeping the original seal! He instead repaired the crack to where you hardly can see it now!! It looks like it's a scratch but you have to look for it to know it's there. He was fast about under 30 minutes. He guarantees that the crack won't spread and will pass inspection. Oh and FYI....clear nail polish does NOT stop cracks! LOL

The Glass Shop=Highly Recommended! They made what all other glass shops deemed as impossible to…read morerepair, possible! I had a crack (straight line) on my windshield the size of about two dollar bills and now it's been minimized to a scratch. Had I called sooner, I'm sure I wouldn't even have that! I called any and all automotive glass repair spots and most claimed I needed a brand new windshield and it couldn't be repaired due to the size. The Glass Shop made those money hungry glass places eat their words, however. My windshield is now as good as new for a mere $65! (Versus $200+ to get a new windshield!) Not only do they come to YOU, but they GUARANTEE the crack will not spread and it will pass inspection... for a lifetime! Affordable and warrantied? Great, kind staff giving excellent service. I recommend this business to any and everybody who needs a glass repair.

They tinted front windows on my new 2020 SUV, Fast/Professional/ Price was just right. Very…read morefriendly family environment. Continue the great work.

Got my windows tinted by them! They were super friendly and knowable. They got me in quickly and I…read morewas out of there in no time! I highly recommend them for window tinting. I cant comment on their other services.

If I could give zero stars for this unprofessional business, I would. Not only did they no-show on…read moremy appointment, but they kept lying by telling me "oh your notes say someone attempted to call you." After several days of being given the run-around, I called to tell them I had not heard from anyone and the crack in my windshield had traveled farther across my car. Not only did She hang up on me, but they tried to get paid by my insurance company before ever doing the work!!! This place is terrible and I will tell everyone that goes through State Farm to avoid this business at all costs!

Probably the best service experience I have had in the US. Tom came to our house on time and did a…read morefantastic job. Price was good. Can't recommend enough.