Writing this review after almost a year after receiving this repair on my truck sunroof. I can…read moretruly say the service was top quality and worth ever cent! The tech and service team were, very knowledgeable and they provide superb service. I can't say that about anyone else in the Hampton Roads area.

I had the unfortunate luck of a small rock shattering the rear window on my '15 Mazda MX-5. Called…read moreand spoke to Lee late on a Friday. He was kind enough to spend a bit of time to discuss circumstances and advised, he'd have Raven follow-up with me on Monday. After everything was coordinated, I dropped off my car of with Lee explaining the job isn't simple/easy but he and his son, Chris would take good care of my it. He even gave me a lift home as I have no family to help me out. Lee, Chris, Raven kept me up to date as the job progressed which I greatly appreciated. Picked up my car and everything looked and worked perfectly! I knew upon speaking with Lee the first time, that he has a great deal of knowledge & experience and I had no hesitation in having him & Chris replacing the window. They stuck to the original repair quote eventhough, it took more time to get the job done with precision. They truly possess a wealth of experience and the entire staff is a credit to the profession and the community! Thanks for everything!!!

I went in there with little to no knowledge on Tint and they were very helpful. Helped me better…read moreunderstand what I was putting my money into without just trying to sell me on something.

Received service requested on 4 vehicles in my household. We paid a pretty penny, but received what…read morewe asked for.

My entire rear windshield got smashed on 06/16/26 and other shops had appointment availability…read morewithin the next week or two. So, I check this place out and I was surprised to see that they had an appointment open for me in two days! I was a bit skeptical but I needed my rear windshield replaced asap. Thankfully, making the call for the quoting and appointment was straightforward and brief. Larry was my technician on 06/18/26 and he was swift with the job! Just like the call-- straightforward, polite, and brief conversation. At the end, pricing was fair in my opinion. I have a 2019 Toyota Corolla Hatchback and the rear windshield is marketed at $260. So, including the remove and install and the materials required for the job, the total I paid at the end was $335!

Went here this Saturday i wont recommend this place small details for me makes a huge impact i…read moreshould have went with my instinct and removed it before going to this place but i am so busy and did not able too remember to do it. What happened is they did not remove my microphone which it was attached to the radio hoping i thought they just tucked it in where it was before as soon as i inspect it where it used to be attached to the corner of the glass notice that they cut it so basically they destroy my property they could have just called me in the waiting room and could have just pulled it off easy instead of them cutting it and Now i don't have a microphone on my car monitor to answer people pretty disappointing. Plus i can agree with the others that left negative review about them leaving your car with glass shards and dirt is true i don't mind it but beware.

these guys did a great job for a great price. I would definitely recommend using them. They were…read morealso flexible with my schedule.

I had to get my windshield replaced and the amazing communication they had with me was amazing!…read moreWhile I was sitting there waiting for my windshield to be done the amazing energy and great customer service the front desk team members provide was top notch. I would recommend this site for anyone needing these services.

Subject: Formal Complaint Regarding Service Failure - Appointment on June 27, 2026…read more Dear Customer Service Management, I am writing to formally document a highly unsatisfactory service experience I encountered on Saturday, June 27, 2026, regarding a scheduled windshield chip repair at my residence. Despite taking proactive steps to ensure my appointment was confirmed and service was feasible, the lack of professional oversight and communication resulted in a complete service failure. On the preceding Tuesday, I visited your Virginia Beach Blvd location to verify that the repair could be performed. I was explicitly instructed to provide my insurance information and schedule the service, which I did for the window of 8:00 AM to 1:00 PM on June 27. I received two text confirmations, one email confirmation, and an instructional video. Furthermore, the day prior, I responded to a request for photos of the damage, which were confirmed as acceptable for repair. By 1:04 PM on the day of the appointment, I had received no communication from a technician or the store. Upon contacting your customer service center, I was met with an unprofessional suggestion that my insurance had not been confirmed and was asked if I was prepared to pay out of pocket. After waiting five hours without a status update, this inquiry was both inappropriate and frustrating, as it suggested my service was delayed due to a billing issue rather than an operational failure. After multiple follow-up calls, I was eventually connected to the local shop. The individual I spoke with, who identified himself as "Anderson," informed me that the technician assigned to my route had been mistakenly scheduled on his day off. He offered to "try to fit me in" if I brought the vehicle to the shop, but refused my reasonable request to have a technician dispatched to my home as originally contracted. When I requested the contact information for his District or Regional Manager to escalate this issue, I was informed that no such contact was possible on the weekend and that he was unable to provide the names or contact methods for his leadership team. This experience raises several critical questions regarding your operational procedures: Operational Oversight: Does your team conduct a daily review of route assignments versus confirmed appointments? If so, why were customers not notified of the scheduling error, and why was no corrective action taken to fulfill these commitments? Dispatch Systems: Does your automated dispatch system lack the functionality to identify when staff are scheduled on their days off? Customer Service Standards: Are call center agents trained to shift the burden of service failure to the customer by questioning payment status rather than resolving the dispatch issue? Escalation Protocol: Is it standard policy for store leadership to be unable--or unwilling--to provide contact information for regional management, or for your company to have no escalation path available for 48 hours during the weekend? I am a professional in the hospitality industry with over 25 years of operational experience; I understand the pressures of a busy service environment. However, the lack of transparency, the inability to manage basic scheduling logistics, and the refusal to facilitate an escalation pathway are unacceptable. I request a formal response addressing these concerns and an explanation of how this failure will be rectified. I look forward to your prompt communication regarding this matter. Sincerely, David McGowan

I have used them for years but they sent this last guy out to completely mess my windshield up…read more Hopefully they come back and fix it.

Our brand new expedition needed a new windshield due to a rock cracking it on the interstate. When…read moreI say brand new, we're talking 1,500 miles. American Auto Glass came and replaced the windshield and also left us 2 scratches on the vehicle body. One was 3 inches long and down to the metal. The tech didn't say anything, but rather just left it and I guess hoped we wouldn't notice. They have since been the most unprofessional company we've dealt with in a long time and continuously giving us the runaround. The guy we have been corresponding won't even provide us with his name. #sketchy He also stated he was just the 3rd party and we should be coordinating the fix (for his mistake) with his un-reachable paint guy. Upon looking at our cameras of the replacement, the tech had his feet/shoes all up on the sides of our vehicle doors and seats! I guess we are lucky they only left us with 2 spots of damage. DO NOT USE.

Responsive service. They schedule technician to come out and measure then estimates are provided…read moreafter 1 day. I had a window glass that need to be replaced. Reasonable price compared to others I have contacted. I also had a window screen replaced. Both jobs were completed with no issue. Professionally. Upon my request, technician called when he was 20 minutes out to enable me to get to the home.

We recently needed several glass showcase units removed from a Jared location and hired Glass…read moreDoctor for the job. Unfortunately, our experience was extremely disappointing. Scott spoke very confidently about his 26 years of experience and assured us they were fully capable of handling the project. However, when it came time to perform the work, he and his crew were unwilling to proceed. They required full payment upfront (over $10,000), quoted what we felt was an unfair price--which we were still willing to pay--and then ultimately walked off the job without even attempting to remove the two glass pieces onsite. We ended up hiring another company that completed the work efficiently and professionally, and their quote was nearly half the cost. Based on our experience, I would not recommend Glass Doctor for commercial project.