Everything went better than expected. Can't even tell I had a crack in the windshield. Amazing job…read moreand highly recommend

Very professional, and inviting atmosphere. Great general conversation while you wait. Process is…read morequick, easy, and affordable. My windshield looks 100% better. I highly recommend this business.

My entire rear windshield got smashed on 06/16/26 and other shops had appointment availability…read morewithin the next week or two. So, I check this place out and I was surprised to see that they had an appointment open for me in two days! I was a bit skeptical but I needed my rear windshield replaced asap. Thankfully, making the call for the quoting and appointment was straightforward and brief. Larry was my technician on 06/18/26 and he was swift with the job! Just like the call-- straightforward, polite, and brief conversation. At the end, pricing was fair in my opinion. I have a 2019 Toyota Corolla Hatchback and the rear windshield is marketed at $260. So, including the remove and install and the materials required for the job, the total I paid at the end was $335!

Daniel was a down-to-earth man and super nice. He fixed my broken right mirror. Steven helped…read moreensure it was fully integrated with the control system so I could adjust my passenger mirror from the control system. The price was fair to above average, though it's a business, and you can expect a good business with this quality of service to make its income. Thank you, Daniel and Steven. Stay blessed.

these guys did a great job for a great price. I would definitely recommend using them. They were…read morealso flexible with my schedule.

I had to get my windshield replaced and the amazing communication they had with me was amazing!…read moreWhile I was sitting there waiting for my windshield to be done the amazing energy and great customer service the front desk team members provide was top notch. I would recommend this site for anyone needing these services.

Subject: Formal Complaint Regarding Service Failure - Appointment on June 27, 2026…read more Dear Customer Service Management, I am writing to formally document a highly unsatisfactory service experience I encountered on Saturday, June 27, 2026, regarding a scheduled windshield chip repair at my residence. Despite taking proactive steps to ensure my appointment was confirmed and service was feasible, the lack of professional oversight and communication resulted in a complete service failure. On the preceding Tuesday, I visited your Virginia Beach Blvd location to verify that the repair could be performed. I was explicitly instructed to provide my insurance information and schedule the service, which I did for the window of 8:00 AM to 1:00 PM on June 27. I received two text confirmations, one email confirmation, and an instructional video. Furthermore, the day prior, I responded to a request for photos of the damage, which were confirmed as acceptable for repair. By 1:04 PM on the day of the appointment, I had received no communication from a technician or the store. Upon contacting your customer service center, I was met with an unprofessional suggestion that my insurance had not been confirmed and was asked if I was prepared to pay out of pocket. After waiting five hours without a status update, this inquiry was both inappropriate and frustrating, as it suggested my service was delayed due to a billing issue rather than an operational failure. After multiple follow-up calls, I was eventually connected to the local shop. The individual I spoke with, who identified himself as "Anderson," informed me that the technician assigned to my route had been mistakenly scheduled on his day off. He offered to "try to fit me in" if I brought the vehicle to the shop, but refused my reasonable request to have a technician dispatched to my home as originally contracted. When I requested the contact information for his District or Regional Manager to escalate this issue, I was informed that no such contact was possible on the weekend and that he was unable to provide the names or contact methods for his leadership team. This experience raises several critical questions regarding your operational procedures: Operational Oversight: Does your team conduct a daily review of route assignments versus confirmed appointments? If so, why were customers not notified of the scheduling error, and why was no corrective action taken to fulfill these commitments? Dispatch Systems: Does your automated dispatch system lack the functionality to identify when staff are scheduled on their days off? Customer Service Standards: Are call center agents trained to shift the burden of service failure to the customer by questioning payment status rather than resolving the dispatch issue? Escalation Protocol: Is it standard policy for store leadership to be unable--or unwilling--to provide contact information for regional management, or for your company to have no escalation path available for 48 hours during the weekend? I am a professional in the hospitality industry with over 25 years of operational experience; I understand the pressures of a busy service environment. However, the lack of transparency, the inability to manage basic scheduling logistics, and the refusal to facilitate an escalation pathway are unacceptable. I request a formal response addressing these concerns and an explanation of how this failure will be rectified. I look forward to your prompt communication regarding this matter. Sincerely, David McGowan

I have used them for years but they sent this last guy out to completely mess my windshield up…read more Hopefully they come back and fix it.

Our brand new expedition needed a new windshield due to a rock cracking it on the interstate. When…read moreI say brand new, we're talking 1,500 miles. American Auto Glass came and replaced the windshield and also left us 2 scratches on the vehicle body. One was 3 inches long and down to the metal. The tech didn't say anything, but rather just left it and I guess hoped we wouldn't notice. They have since been the most unprofessional company we've dealt with in a long time and continuously giving us the runaround. The guy we have been corresponding won't even provide us with his name. #sketchy He also stated he was just the 3rd party and we should be coordinating the fix (for his mistake) with his un-reachable paint guy. Upon looking at our cameras of the replacement, the tech had his feet/shoes all up on the sides of our vehicle doors and seats! I guess we are lucky they only left us with 2 spots of damage. DO NOT USE.

Made an appointment on a late Sunday night and they were able to come to my apartment complex and…read morefix my windshield that Monday afternoon. They were quick and efficient. Instead of paying $900 out of pocket at Safelite, Glass America charged me $415 out of pocket!

A dirt/rock wind storm broke the side window on my husband's car. We drove past Glass America…read moreafter going to the farmer's market down the street, so we called them when we got home. Their price quote was more than what another company was charging, but Glass America comes to you, so we scheduled an appointment. I was given a time frame appointment window and the technician called only half an hour into the 3 hour time frame. He promptly arrived at our meeting spot since he can't get on base. He was very friendly, professional and provided awesome customer service. He completely the job in the time frame mentioned and I was on my way. When my husband picked up his car, he told me that the technician even vacuumed out all the broken glass off his backseat! Would definitely recommend this company!

Responsive service. They schedule technician to come out and measure then estimates are provided…read moreafter 1 day. I had a window glass that need to be replaced. Reasonable price compared to others I have contacted. I also had a window screen replaced. Both jobs were completed with no issue. Professionally. Upon my request, technician called when he was 20 minutes out to enable me to get to the home.

We recently needed several glass showcase units removed from a Jared location and hired Glass…read moreDoctor for the job. Unfortunately, our experience was extremely disappointing. Scott spoke very confidently about his 26 years of experience and assured us they were fully capable of handling the project. However, when it came time to perform the work, he and his crew were unwilling to proceed. They required full payment upfront (over $10,000), quoted what we felt was an unfair price--which we were still willing to pay--and then ultimately walked off the job without even attempting to remove the two glass pieces onsite. We ended up hiring another company that completed the work efficiently and professionally, and their quote was nearly half the cost. Based on our experience, I would not recommend Glass Doctor for commercial project.

would not honor my appointment after confirming. Tried to blame me when I showed proof of…read moreconfirmation suddenly the person went home. I spoke to Stephen every time and was speaking to him at the time so safelite canceled my appointment the provided inaccurate information. in addition I asked for an address update 4 times never was updated and to call my insurance myself when safelite told me they would handle it.

DO NOT get your windshield replaced here. In my experience, they'll break your rearview mirror and…read morethen be unable to give you an answer on when you're going to get your new one after 2 months of calling back. Manager is only available for 1 hour of the day, which he may not even be in the store to take calls for. If he does answer the phone, he'll probably say he's going to call you back by 5pm that day and three days later you won't have received any calls. Two months and many many many phone calls later I still don't know when I'm getting my mirror fixed or if I even am. Expressed to the manager that I needed this ASAP because my inspection was up at the end of the month and he assured me he'd have the problem fixed by then. Obviously, this was a lie. Well, after just receiving a phone call in the middle of writing this review, the mirror was never ordered. TLDR, DO NOT TAKE YOUR CAR HERE. IF THEY MESS IT UP YOU ARE SCREWED. EDIT: SPENT $450 BTW