I have recommended this company to others for years. Unfortunately, now that there are some issues…read more- the company is not standing behind its guarantee and trying to talk with Felicia in the office is only an effort in frustration and POOR customer service. Will not listen, just keeps arguing and talking over everything the customer tries to communicate.

Alam B Roofing completed installation of our new roof today...we are so pleased! The crew arrived…read moreat 6:50 AM & departed at 3:00PM! Alam B Roofing is professional, prompt & provided us a complete, well written contract with all particulars listed...there were no surprises! His crew did a wonderful job, his office staff is very accommodating and professional. His crew was very respectful of our home & did an excellent job cleaning up our outdoor property after the roof was completed! We highly recommend Alam B Roofing!

I had my siding, roof and gutters replaced the Badger contracting did an excellent job. A special…read moreshout out to Mr. Kwan my siding installer- He takes pride in his work and his recommendations were greatly appreciated. Their pricing was better than other contractors. I intend to use the for my door project. DA

My husband and I want to share with the neighborhood, our experience with a contractor that…read morefrequently solicits work in Stevenson. In fact, when we first hired him, it was from a neighbor referral. Unfortunately, we have not had the same positive experience and, instead, would like to share a warning. Grab a glass of wine, it's a long one.  We hired Badger Contracting to replace a roof on our 1958 Gordon Sugar home in 2018. It was a warranty claim and the owner, Barry Flacks, was initially friendly and responsive, and clearly understood the insurance game. The crew he hired, however, turned out to be unfamiliar with flat roof construction and, on first attempt, failed to retain the MCM aesthetic. Despite a street of identical houses they could have used as a reference, it was starting to look like an 90's builder special (and with a moat of rusted nails yeeted into the grass). Throughout the project, they were tearing out and re-installing elements. By the time the roof replacement was "complete," there were half a dozen patches already in place on our brand-new roof. We were not impressed, but he was paid in full--as it was an insurance claim, there wasn't much we could do.  We called Barry back a few months later when the ceiling in the living room started leaking. And then a few more months later for the same. Then they came back when there were mushrooms growing in the master bedroom closet. Another time, they had to come back to switch a downspout that was mistakenly installed upside-down and catching debris. This was around the time he told us that he never used that crew again. Badger returned frequently--well beyond our 5-year labor warranty which we asked to be extended on good faith. It was clear his profit margin on our roof was shrinking, and it showed in the way we were treated. None of these return trips were prompt, communicative, or friendly. We would come home to men on the roof without even a return phone call, and then no update on work performed. Over and over again.  We were never out to ruin anyone's livelihood. We know Barry has a working relationship in the community and we've wanted to believe that our experience was a one-off due to a poor crew and, other than not passing on Badger's contact info, we kept our experience to ourselves. Our most recent experience with Barry, however, has convinced us that we need to share the continuation of this story. Our 8yo roof failed inspection when we went to sell. Badger came out and performed a repair on soft spots identified by his crew (but we discovered not everything on the inspection report). Then Barry lied to us about the work performed when he insisted that the roof wasn't regraded and that the soft spots were caused by a clogged drain, "maybe a mouse."  But we were on the roof with the roofer. We spoke with him about the work and the crew leader pointed out the low spot, the pooling, and acknowledged it being the cause of the rot--not the drain, which was adjacent. We took a dozen photos as he re-sloped that area. The roof in that area wasn't sloped correctly to begin with. Second and third inspections were performed by certified roofing contractors. They both identified the same additional repairs that needed to be made and submitted their own quotes for repairs. Understandably, after Badger failed to catch (or repair) what their peers had noted, our buyers did not want Badger to return. When we presented those two estimates to Barry and asked that he cover the cost of the lower estimate, he delayed correspondence through the weeks leading up to settlement--not responding until well after we closed. We covered the expenses of the repairs at closing because an 8yo roof should be sound and it was the right thing to do. Again, we asked for reimbursement. Five weeks later, Barry reached out to say that he will not be reimbursing us because 1) he doesn't agree with the three inspections noting the same areas of concern; 2) he feels his crew should have been permitted additional opportunities to address repairs; and 3) it was on us as the seller to negotiate the cost of his failing roof into our sale price. ​​​​​​​So here we are. Dropping reviews across the internet and hoping to avoid small claims court, but certainly not opposed to traveling down that road.

Good service and nice people- made us very comfortable making an expensive decision. Very patient!read more

Simply the best in the industry! Great, friendly customer service and constant communication…read morethrough every step of the process! Every person on the team takes pride in what they do and it shows!

I want to leave this review because of this team's dedication to helping their community…read more After a heavy snowfall, I was in a situation where I genuinely couldn't safely clear my sidewalks on my own. Even though this isn't something they typically promote, they showed up without hesitation. They were timely, communicative, and incredibly professional. What stood out most was their willingness to help simply because someone in their community needed it. That kind of character, reliability, and care says a lot about the people behind the business.

The father(Nick)I believe was very rude on multiple occasions. Not understanding or much help when…read moreneeded repairs. Even an instance where he rang while I was in office and shouted at me over a misunderstanding that was not necessary for loud hostility. He would also show up on occasion unannounced with a bad attitude, demanding to inspect at his will and hurling demands/intimidation. Couldn't be bothered by certain repairs after paying increasing rent and fees each year. Also remarks about following Trump and how he disagrees with the opposing. Innapropriate commentary while conducting business with politics. As a multiracial family with children, would not recommend this company. Especially if you are not white. Kindness goes a long way as well as empathy. I feel for those on the wrong side of his business that have had to deal with that man in court. Sounds like a complete nightmare. Thankful to no longer do business with them.

does great work and reasonable highly recommended did a new shed roof for us very nice alsoread more

Although often tardy returning calls, Tom was very helpful and responsive early in my re-roofing…read moreprocess. When one of my spouts did not drain correctly he replaced it with a wider gutter. I found him to be a likable man. On or around July of 2013 Tom completed by roof. About 9 months or so thereafter I noticed some of the shingles on the peak of the roof were raising up, and a few on the edges were starting to protrude from the edge of the roof. I spoke to Tom re same, I believe around spring of 2014, and he told me that he would come out and put a cap on the roof peak and remedy whatever else. I did not hear from him and called about 3 months or so later and he said that he would shortly make a time to come out. He also told me that he had some health issues, and I was sympathetic with that as I was also experiencing same. I heard no word from Tom and assumed that he was dealing with his health. I began to call five or six months afterwards again, and continued to do so every 3 months or so, but have never had one of those calls returned. I was told that my roof was under full warranty for 15 years, and that the shingles for either 20 or 30 (it was one or the other- getting old and I don't remember). I helped Tom get two roof jobs subsequent to mine, and am deeply disappointed and angered at his lack of respect for me. I would not use him.

This is my second review for this company. Two years ago, we engaged their services to remodel our…read morehome-built porch into a modern and beautiful sunroom, to build us a side porch to cover an exit door that had no cover, and to replace our bow window and front door with units of higher quality. They did a beautiful job transforming all of these. They worked quickly, showed up reliably, kept us informed, and cleaned up after themselves daily. We were so impressed by this company, we recently hired them again to do some extensive remodeling of our home. This time we had them make some major changes to several areas of our property. These areas included our basement in-law apartment, new vinyl siding, renewing our exterior foundation walls, replacing our kitchen and garage entry doors, installing new windows, and they designed and built a unique and beautiful backyard bridge out of Azek composite deck boards to function as an overpass to our pet kennel. The bridge is super strong and stable and is one of a kind. It adds beauty to our backyard much like a statute would. The work they did in the in-law apartment was meticulous. They reinforced and updated the wall material with fiber-reinforced panels, replaced the shabby French door with a quality one that actually seals out the elements completely, and replaced and added several interior doors and frames that had been worn out or missing. The outside of our house looks amazing with the new siding, modern windows, and painted foundation. Like the in-law apartment, the siding of the house required a lot of detail work these guys had to do, but they accomplished all of it without any trouble. In fact, the extent of our contract was broad, asking them to do a multitude of unrelated things. This company is not only professional, it is composed of talented and skilled people that can do any job you ask of them and do it well. My husband and I already have more work for Kiser and Sons to do on our home next year. As far as we are concerned, they are the best contractors in Central Maryland. We are thankful to have found them, and we highly recommend them to anyone who is looking for hard working, highly skilled, and honest people to get the job done.

Had water leaking onto the ceiling of a bay window. Need a emergency repair. Jimmy came on time…read more quickly assessed where the water came from and fixed it. Turns out the caulking on the flashing wasn't great. jimmy was solid and affordable. Would go to him again

Good service. Good communication. Will use again if needed! Very responsible and Jimmy gave extra…read moreeffort to do a nice job.

I have hired at least 30 different contractors since moving to my new property in early 2021, and…read moreScates has been the worst of the lot by far. When workers do show up they do work that is average in quality, although in some cases mistakes were made or omissions to scope occurred, which took a long time to rectify. In some cases those mistakes or omissions were never rectified. Getting someone to come out to my property to do work was a huge challenge. Sometimes workers would show up unannounced, unsure of what it was they were to do. My requests for service, even for work under warranty, were often ignored by the office staff. I have reached the point where it is time to move on and find a company that has an acceptable level of customer focus.

Scates did an awesome job doing interior drywall and fire escapes on our commercial property.read more