I used to work for them. Well run Company - the owner (Nina) is an angel. You'll b glad you…read moreinvited assisting Hands into your home.

I love this crew they help me so much with my mom! indeed they are a true blessing! love their…read moreservices! it helps me be sane and not worry so much about my 86 years old mama. I highly recommend them to anyone!

I have had so many great experiences with Care Choice. I see them consistently going above and…read morebeyond for their clients. They do transfer training and other caregiver classes that you just don't see being done at most agencies. Their team really cares and is there for their patient families. This is the kind of organization you want to have taking care of your loved one.

I'd like to take a moment to recognize an outstanding employee of this wonderful company -- Sonia…read more She had been assisting my dear friend with his rehabilitation following a stroke he suffered back in June of this year. Sonia visited his home twice a week, every Monday and Friday, and I can say without hesitation that she is an absolute professional. Having been around several home care specialists, I can confidently say Sonia stands out. She is always punctual, greeted everyone with a warm smile, and brings a genuine heart of gold to her work. She consistently goes above and beyond in every way. If anyone from management happens to read this, please know that Sonia is a true asset to your company and deserves recognition -- both in position and compensation. Thank you, Sonia, for taking such wonderful care of my friend. And to anyone searching for a home care company, look no further. A business that hires people like Sonia should be at the top of your list.

In December 2023, my elderly father was hospitalized and then transferred to an in-patient rehab…read morecenter through the end of the month. I decided that I needed some supplemental help once he returned home. I researched several agencies online checking Yelp/Google reviews, BBB information, licensing information and company websites. I developed a list of three agencies to contact based on my research. I contacted the first agency. It did not go well. I was shuffled around to different people; meetings were set up, then cancelled; calls/texts went unreturned; interviews were set up and candidates never showed/cancelled at the last minute; etc. After two weeks, I had had enough. Next up, Family Matters. I re-visited their website and downloaded the free In-Home Care Guide which required me to input my contact information. After fully reviewing the guide, I picked up my phone to call them and my phone rang before I could dial. The caller identified himself as Andrew from Family Matters. I laughed and told him that I was just about to call Family Matters. We spent the next 30-45 minutes discussing my father, his likes/dislikes, his personality, the qualifications that we were seeking in a caregiver, and the list of tasks/responsibilities the caregiver would perform for my father. Andrew indicated that he had a caregiver in mind and would call me back within the hour. I asked him to e-mail me a copy of their care agreement to review in the meantime. Within 5 minutes, I received the care agreement. Within an hour, he called to inform me that they had the perfect caregiver for my father and that she could start shortly. The caregiver, Marcia, that was placed with us was EXCEPTIONAL!!! She was a perfect fit for my father and was highly qualified. She was with him for about 15 months, and we cherished the time that she was in our home caring for my father. We would have loved to have had her with us until the end of time, but she retired. We were very happy for her, but sad to lose her as we had both grown very fond of her. Following her departure, Family Matters tried to find a replacement, but they were unable to find a good fit for my father in terms of availability to work the schedule that he needed, personality, skill set, and qualifications, so encouraged us to work with another agency. Although we were sad to no longer be working with Family Matters, we appreciated them being up front with us and putting our needs above their own. We engaged another agency who placed a caregiver with us for about 5 months. When she left, we contacted Family Matters to re-establish contact and query them about a replacement caregiver. We were told that Andrew had moved on and were introduced to Ashleigh, the new Account Manager. As before, we reviewed all of our requirements with her and within an hour, she had a great caregiver for him who started with my father the following week. That was a little over two months ago and his new caregiver, Elsie, is FANTASTIC!! Ashleigh maintains close contact with us to ensure my father's needs are being met, inquire about his health, and visit us in our home. There are a lot of independent caregivers & caregiving agencies out there. Some are not good, some are reasonably good, and others are exceptional. Family Matters and the caregivers that they employ, in our experience, are all exceptional. If I had to summarize the reasons I would recommend Family Matters to others in need of a caregiver, I would state the following: 1) The entire staff including, Account Managers, Staffing Managers, Receptionists, and Caregivers are extremely friendly, caring, polite, professional and responsive. If they say they are going to do something, they do it and do it within a reasonable amount of time. If a problem arises, they are on it quickly and it is resolved swiftly. 2) The staff does an exceptional job of listening to all requirements, qualifications and needs to best match a caregiver with the client 3) The caregivers have very good professional experience, qualifications, training, certifications, and licensing 4) The agency does all of the leg work, so you do not have to do so. As caregivers are employed by the agency, the agency conducts all recruiting, interviewing, background checks, references, licensing, training, benefits, liability insurance, time keeping, and manages the caregiver's payroll. They also handle billing, so you receive an invoice for each period which can be paid in several ways, including autopay. 5) They communicate in several ways and will accommodate their communications to the method which best suits the client 6) You can tell that the employees are treated well and that the management cares about their well-being. Everyone really enjoys working there and it shows. 7) Family Matters has many resources available on-line We highly recommend Family Matters to any person or family member looking for in home care for a loved one.

Andrew and his staff have gone way beyond to provide me with the best home healthcare. I could hope…read moreto receive thank you so much.

I needed to have a surgery and I needed aftercare assistance, but I had just moved to southern, CA,…read moreand didn't know anyone. The 1st place that I called was not responsive at all for three days, but Holly at Golden Care was able to help me right away! The entire "Golden Care" experience was handled with care, it was fast and efficient! If you want things done right the first time, I highly recommend Golden Care! Michelle

5/5 on service 5/5 on technical skills…read more 5/5 for compassion and follow up 5/5 on respecting the patients space 5/5 on qualoty of providers: technically educated and empathetic we are thankful to Mr. Yuji and his team for the care. Ms. Shiela is a rockstar at follow up and the support given to us is unparalleled. Ms. Isabelle was great at nursing care. highly recommend them for elderly care at all levels. thanks for your honest services.

I am a Director of Sales for an Assisted Living Community, so I work with a lot of referral…read morecompanies. Jeff Chapman is one of the very best in his field. He listens and understands his clients needs and he is compassionate and kind to work with. I would recommend Jeff and his wife to assist you with finding the perfect home for your family member or loved one.

As I began my search for housing for my friend who would soon be discharged from a skilled nursing…read morefacility, I called another senior service, and they recommended I look at assisted living places. I later was referred to Jeff Chapman and, after a quick but detailed discussion about my friend, Jeff advised that a residential care home was what she needed since she was bedridden and needed health care, not social activities. Jeff emailed a list of 6 potential places itemizing key info such as community type, private or shared room or bath, monthly rent, community fee, staff info, health services provided, ambulation capabilities, incontinence needs accepted, etc. During our walkthroughs, he explained my needs to the provider, emphasized key items from his summary and answered my many questions. At a couple of places, the provider even offered a room for a lower price. I initially selected a property but, in our discussions with the owners, they gave differing prices, so I decided on my second choice which is a lovely board and care that my friend very much likes, and I am very happy with the care she is receiving. I highly recommend Jeff's services as he is honest, detail oriented and works for you as a customer while also being helpful to the providers, giving them feedback on their community.

Qualicare has been a home care partner for many years. Lylene and the team provide a great…read moreexperience from the first phone call to the care at home.

I have worked with seniors and senior service providers for almost 20 years. The staff at…read moreQualicare are serving seniors for all the right reasons and are committed to providing excellent care to their clients. I am happy to refer clients to Qualicare and am confident they will be well taken care of. There are lots of options for in-home care in San Diego County and Qualicare is on my short-list!

I recommend Brent Kline, Chris Paley, and their Home Helpers Home Care team with my strongest…read morepossible recommendation. Let me tell you why. For several months my 83-year-old mom had been showing increasing signs of needing help to continue living alone in her San Diego home, help none of her kids could provide from our own homes thousands of miles away. Begrudgingly, she agreed in June 2016 to have me fly out and, with her, interview several in-home care agencies, including Brent and Chris. And even though she for the first time saw the value, she just wasn't willing to take action. But one day in September 2016 she was walking from her car to see her doctor, blanked out, and took a hard fall, suffering a mild brain injury. Ironically, I happened to be in town again for a conference, and so was able to spend the next five days with her, first at the hospital, and then beginning her recovery at home. One thing the doctors made clear was that Mom no longer should live alone, and during this acute period she should have someone in the home with her throughout the day, making sure in her weakened state that she would get plenty of rest and, above all, avoid another fall. So since I would have to leave after a few days, my brother made quick plans to fly out and replace me, who in turn would be replaced by my sister. Given our travel schedules, there would be a four-day gap between my departure and my brother's arrival. So based on the June interview and Brent's professional follow-up, I asked him if on short notice he could assemble a team to provide Mom with 14-hour-per-day care for just those four days. To my amazement and relief, he was. On the morning of my departure, Brent, Chris, and one of the three staff members who would provide this care for my mom came to her home, met with us, did a quick survey of how to best help her, and let me leave for the airport. And later that afternoon, when it came time for a shift change, Brent and Chris came back to the home to introduce the second staff member to my mom to ensure she understood and felt comfortable with the transition. Everything seemed to be smooth sailing. But that afternoon, my mom began manifesting new symptoms from her injury--a limp arm, slurred speech, and facial drooping. Prudently, the staff helper called Brent and Chris, who wisely decided the best course of action would be to call 911 and have my mom return to the emergency room for a fresh assessment. The hospital readmitted her, kept her two more nights, and then released her. But again, shortly after she was released and back home for a few hours, the neurological symptoms flared up again, and based on the metrics established by one of the doctors, back to the ER she went, once again being admitted to the hospital, this time for one night before they released her again. During all of this, Brent, Chris, and their team were absolutely fabulous in every way. They made the difficult but wise calls to return my mom to the hospital. They interfaced with the doctors and communicated to us kids the doctors' findings and instructions. They picked my mom up from the hospital when she was released and brought her home again. Without complaint they adjusted, readjusted, and readjusted again their staffs' schedules. And Brent and Chris personally disrupted their own schedules and that of their families in order to ensure help was available, no matter when or for what reason. In fact, they were so willing to set everything aside to help my mom that one night Chris even volunteered to step in and provide overnight care for my mom if the hospital released her in the early evening, since it would be too late to arrange for one of their staff members come on such short notice. As a business owner myself, I felt terrible for them, particularly because of the repeated disruptions of their plans, the massive amount of time personally given by Brent and Chris, and the fact that their staff were without billable hours they had been expecting when they agreed to help my mom. So I asked Brent if they would please bill us above and beyond the actual hours they had tallied during these four days so that the staff, as well as Brent and Chris, could be made whole. But they insisted that they would not bill us beyond the actual hours that everyone had served, and that Brent's and Chris's own time would be billed at the same rate as their staff's. So, in the end, the bill was just a small fraction of what we had been expecting, despite the fact that they all went to such heroic lengths to help my mom in a time a real need. What's more, Brent explained they shared my concern for the financial impact on their staff, and even though they would not be charging us for anything more than the hours actually served, Brent and Chris would be compensating their staff above and beyond the actual hours the staff had provided. So, as I began, I strongly recommend Brent, Chris, and their team.

I just simply love going to work.I enjoy all the new knowledge I get on a daily basis. Sincerely,…read moreAnnMarie Bellingham

Amazing company! Barbara and Tommy are a pleasure to work with and provide exceptional care for…read moretheir clients. Not enough words to describe the diligence they put into their services. Highly recommend this company if you are in search for a caregiver in North County San Diego!