I needed to have a surgery and I needed aftercare assistance, but I had just moved to southern, CA,…read moreand didn't know anyone. The 1st place that I called was not responsive at all for three days, but Holly at Golden Care was able to help me right away! The entire "Golden Care" experience was handled with care, it was fast and efficient! If you want things done right the first time, I highly recommend Golden Care! Michelle

5/5 on service 5/5 on technical skills…read more 5/5 for compassion and follow up 5/5 on respecting the patients space 5/5 on qualoty of providers: technically educated and empathetic we are thankful to Mr. Yuji and his team for the care. Ms. Shiela is a rockstar at follow up and the support given to us is unparalleled. Ms. Isabelle was great at nursing care. highly recommend them for elderly care at all levels. thanks for your honest services.

In December 2023, my elderly father was hospitalized and then transferred to an in-patient rehab…read morecenter through the end of the month. I decided that I needed some supplemental help once he returned home. I researched several agencies online checking Yelp/Google reviews, BBB information, licensing information and company websites. I developed a list of three agencies to contact based on my research. I contacted the first agency. It did not go well. I was shuffled around to different people; meetings were set up, then cancelled; calls/texts went unreturned; interviews were set up and candidates never showed/cancelled at the last minute; etc. After two weeks, I had had enough. Next up, Family Matters. I re-visited their website and downloaded the free In-Home Care Guide which required me to input my contact information. After fully reviewing the guide, I picked up my phone to call them and my phone rang before I could dial. The caller identified himself as Andrew from Family Matters. I laughed and told him that I was just about to call Family Matters. We spent the next 30-45 minutes discussing my father, his likes/dislikes, his personality, the qualifications that we were seeking in a caregiver, and the list of tasks/responsibilities the caregiver would perform for my father. Andrew indicated that he had a caregiver in mind and would call me back within the hour. I asked him to e-mail me a copy of their care agreement to review in the meantime. Within 5 minutes, I received the care agreement. Within an hour, he called to inform me that they had the perfect caregiver for my father and that she could start shortly. The caregiver, Marcia, that was placed with us was EXCEPTIONAL!!! She was a perfect fit for my father and was highly qualified. She was with him for about 15 months, and we cherished the time that she was in our home caring for my father. We would have loved to have had her with us until the end of time, but she retired. We were very happy for her, but sad to lose her as we had both grown very fond of her. Following her departure, Family Matters tried to find a replacement, but they were unable to find a good fit for my father in terms of availability to work the schedule that he needed, personality, skill set, and qualifications, so encouraged us to work with another agency. Although we were sad to no longer be working with Family Matters, we appreciated them being up front with us and putting our needs above their own. We engaged another agency who placed a caregiver with us for about 5 months. When she left, we contacted Family Matters to re-establish contact and query them about a replacement caregiver. We were told that Andrew had moved on and were introduced to Ashleigh, the new Account Manager. As before, we reviewed all of our requirements with her and within an hour, she had a great caregiver for him who started with my father the following week. That was a little over two months ago and his new caregiver, Elsie, is FANTASTIC!! Ashleigh maintains close contact with us to ensure my father's needs are being met, inquire about his health, and visit us in our home. There are a lot of independent caregivers & caregiving agencies out there. Some are not good, some are reasonably good, and others are exceptional. Family Matters and the caregivers that they employ, in our experience, are all exceptional. If I had to summarize the reasons I would recommend Family Matters to others in need of a caregiver, I would state the following: 1) The entire staff including, Account Managers, Staffing Managers, Receptionists, and Caregivers are extremely friendly, caring, polite, professional and responsive. If they say they are going to do something, they do it and do it within a reasonable amount of time. If a problem arises, they are on it quickly and it is resolved swiftly. 2) The staff does an exceptional job of listening to all requirements, qualifications and needs to best match a caregiver with the client 3) The caregivers have very good professional experience, qualifications, training, certifications, and licensing 4) The agency does all of the leg work, so you do not have to do so. As caregivers are employed by the agency, the agency conducts all recruiting, interviewing, background checks, references, licensing, training, benefits, liability insurance, time keeping, and manages the caregiver's payroll. They also handle billing, so you receive an invoice for each period which can be paid in several ways, including autopay. 5) They communicate in several ways and will accommodate their communications to the method which best suits the client 6) You can tell that the employees are treated well and that the management cares about their well-being. Everyone really enjoys working there and it shows. 7) Family Matters has many resources available on-line We highly recommend Family Matters to any person or family member looking for in home care for a loved one.

Andrew and his staff have gone way beyond to provide me with the best home healthcare. I could hope…read moreto receive thank you so much.

I have had so many great experiences with Care Choice. I see them consistently going above and…read morebeyond for their clients. They do transfer training and other caregiver classes that you just don't see being done at most agencies. Their team really cares and is there for their patient families. This is the kind of organization you want to have taking care of your loved one.

I'd like to take a moment to recognize an outstanding employee of this wonderful company -- Sonia…read more She had been assisting my dear friend with his rehabilitation following a stroke he suffered back in June of this year. Sonia visited his home twice a week, every Monday and Friday, and I can say without hesitation that she is an absolute professional. Having been around several home care specialists, I can confidently say Sonia stands out. She is always punctual, greeted everyone with a warm smile, and brings a genuine heart of gold to her work. She consistently goes above and beyond in every way. If anyone from management happens to read this, please know that Sonia is a true asset to your company and deserves recognition -- both in position and compensation. Thank you, Sonia, for taking such wonderful care of my friend. And to anyone searching for a home care company, look no further. A business that hires people like Sonia should be at the top of your list.

Very nice people, very dedicated to helping the elderly and the disabled with their day-to-day…read moreneeds.

Senior Helpers of Escondido is beyond exceptional. The owner, Cort, took extra time on the initial…read morecall with me to answer an exhaustive list of questions that I had about his services. Through that conversation, I felt that I could trust him and recommended his company to the family I work for for their mother's care. From there, he and his company consistently provided exemplary care and support. Thank you to Senior Helpers and Cort for making what can be a tough decision easy and smooth and for giving this family peace of mind that their mother is cared for by a capable staff.

My father-in-law stayed in the assisted living section at Escondido Senior Living for about five…read moremonths, and they took great care of him. As his health declined, the staff remained patient and kind. During my regular visits, I never saw or heard a caregiver speak sharply to any resident. Despite his limitations, they always tried to include him in activities and keep him engaged. Although it is a fairly large facility, the staff genuinely seemed to know all the residents by name. Overall, I was very happy with the care he received.

After spending three years in a skilled nursing facility, my mother was in need of a new place to…read morecall home. After researching and visiting several options, my sister and I toured Escondido Senior Living--and within five minutes, we knew this was the place for her. The center is exceptionally clean, and every staff member we encountered was warm, welcoming, and genuinely kind. It immediately felt like home, not just for us, but most importantly, for our mom. After only a few days, we've already seen a remarkable change in her. Her spirit has lifted, and it's truly heartwarming to see her smile again. It feels like life has returned to her--and for that, we are incredibly grateful. Thank you to everyone at Escondido Senior Living who helped make the transition smooth and quick. We couldn't have done it without your support. You've given our mom a fresh start, and we can't thank you enough.

Since it's been many months since BrightStar Home Health has been caring for my dad, I want to…read moreupdate the review I previously submitted. I am very happy to report that BrightStar's 5-star rating still stands! Our family has never been let down by this company and the wonderful staff they employ. They are professional, caring, dependable, and everything you would want to take care of your loved ones. Rarely do we find such wonderful consistency these days, but our family is absolutely thrilled with the service provided by BrightStar.

One star. We hired…read moreBrightStar Care of Carlsbad for a specific, time-sensitive postoperative nursing visit to remove my 87-year-old father-in-law's stitches following two Mohs surgeries. Although the appointment was confirmed the week prior, the afternoon before the confirmed appointment, the owner, Dan, texted that their nurse had a "personal matter" and could not come. He offered to have the same nurse come two days later, but BrightStar apparently had no other qualified person available to honor its commitment. The nurse's personal circumstances are not the issue. The issue is that a home healthcare company accepted and scheduled a time-sensitive medical service but was not ready, willing and able to provide it and had no backup coverage when its assigned nurse became unavailable. This created unnecessary last-minute stress for my already-stressed father-in-law and our family. BrightStar was going to charge $250 for this visit. My godson, who is a physician assistant and unfortunately moved, advised that removing these stitches should ordinarily take less than 10 minutes and certainly no more than 15. The assisted-living facility was also so close to BrightStar's office that Dan specifically said the nurse could walk there. Although the price seemed extremely high for the service involved, we agreed to it because we needed a dependable professional to handle this promptly and conveniently. BrightStar nevertheless canceled at the last minute without providing a replacement. Our earlier communications regarding the agreed all-inclusive $250 charge were unnecessarily frustrating as well. After I clearly confirmed that the $250 included any applicable credit-card fees, Dan nevertheless revisited the issue and said that approximately $7 was "not worth fighting over" and that BrightStar would eat the credit card fees, as though BrightStar was doing us a favor rather than honoring the all-inclusive price that had already been agreed upon. We never had an opportunity to evaluate BrightStar's clinical staff because BrightStar failed to provide the scheduled service. I therefore cannot comment on the medical competence of its nurses. However, based on the owner's communication, the lack of reliable backup staffing and the failure to follow through on a time-sensitive commitment, I would not feel comfortable relying on this location for the care of a vulnerable family member.

I work for a caregiving agency, Home Care Placement, and we've had the privilege of partnering with…read moreGlenbrook Health Center for the past five years. Throughout this time, our experience has consistently been positive. From the moment I began working with their team, the staff at Glenbrook has demonstrated exceptional professionalism, compassion, and a genuine commitment to providing high-quality care. The nurses and caregivers are attentive, patient, and always willing to go the extra mile to ensure each resident's comfort and dignity. The facility itself is clean, well-maintained, and offers a warm, welcoming environment. Communication is another standout strength which provides great peace of mind for both families and care partners. In my role, I've also had the opportunity to collaborate closely with their team during residents' transitions back home with caregiving support. Their coordination during these transitions is outstanding, ensuring that residents and their families feel fully prepared and supported every step of the way. All of the families we've assisted following discharge from Glenbrook Health Center consistently share positive feedback about their experience, which further reflects the quality of care provided. What truly sets Glenbrook apart is their personalized approach to care. It's clear that the team takes the time to understand each resident's unique needs and works diligently to create a respectful and supportive environment. I would confidently recommend Glenbrook Health Center to anyone seeking skilled nursing care for a loved one.

If I could give 6/5 stars I would! I've worked in many nursing homes, post acute and independent…read moreliving communities. They have all lead me to feel that I would never put my parents or myself in any of these places. Until I came to GlenBrook. I would legit retire here! It's so clean, beautiful & well maintained grounds. Staff and level of care is exceptional. I can't say one negative thing about this place. Keep up the good work!

Left an earlier 5 star review for our caregivers but would like to add a special thank- you for…read moreBrittany and Christie. They have both been amazing in finding very competent and kind male caregivers for my husband as ongoing caregivers and fill ins when those caregivers are on vacation Thank you

Seniors Helping Seniors was recommended to me by a friend. I can't say enough amazing things about…read morethem. Of course it was a difficult situation having to bring in caregivers, but from the onset Tricia was so patient and kind. I immediately knew this was the best caregiving service out there. Another crucial member is Christie. She has been instrumental in scheduling in a short amount of time. She has a very caring way about her. I highly recommend them and they have truly been a blessing for me and my family.