I don't know how this place can call themselves a business. This auto shop is absolutely the worst. You cannot be in your right frame of mind, and treat a customer this poorly. Where do your standards start? I would absolutely never ever recommend this place to anyone ever. I will not even fix my lips to start to say the name of this shop as a recommendation to anyone. Grab a drink for this one.
I drop my car off at this shop on Friday the 17th, it was after hrs and I knew no one would be there, that's fine. According to the hrs listed, they were supposed to be open Saturday morning from 8am-2pm. I go to the shop at 9am and no one is there. I call and leave a voicemail explaining my situation because I figured businesses do check their voicemailIs right? I go home come back at around 11am and still no one is there, that's fine.
Now it's Monday the 20th. It's 10:30am and I haven't heard from them. So I give our friends a call. They answered the phone and had no idea what I was talking about with my car. Guess some businesses don't check their business voicemails. So I told them about my car and where I left the key. They tell me they're busy today so they can't get to it today, but they will tomorrow for sure. That's fine.
Tuesday come around, I hear nothing from them, Wednesday come around and I still don't hear anything, so I call our friends, again. First some rude guy answers the phone, and then someone else comes to the phone. They still couldn't get to my car but they will run a diagnostic right now and call me back. This was Wednesday May 22nd.
I never got a call back. On Thursday, May 30th I go to the shop. The car is sitting in the same place, doesn't look like it's been moved. A guy was sitting at the front desk. We have never met a day in our lives. I told I'm here for said car. He just simply gives me the keys and says nothing else. I mean how does this guy even know the car belongs to me? He said nothing about what's going on with it, just nothing at all!
A few days later I have my car towed from this place and that's when I discovered my window has been down...and it seems like it's been down for a while and there was heavy rain the last few days. So I guess that's some sort of good news right. I mean one of them at least sat in it.
At this point, I need to know what happened to Auto Doc. That was the auto shop that was there before this so called mechanic shop moved there. Auto Doc knew how to treat customers and fix cars. I thought the two go hand in hand when you own a mechanic shop. Guess not for all. read more