I haven't bought a car yet from them but talking with Michael about the car I was interested in was…read morea great experience. He was very friendly, kind, and helpful. He ran the numbers I asked, got all the information I needed, and never made me feel pressured. He was responsive and helpful without being forceful and typical car sales-y. Thank you Michael you have been awesome!

Transaction went smoothly. Car has pained dash that made a mess but otherwise was as advertised.read more

Watch out to these people. They supposed to refund my…read moredeposit after I rent a car and they never did it. They kept all the money without any reason.

Do not buy a car from them! We bought a luxury car from them and paid in cash! They would not give…read moreup the title, found out that the car still had a lien against it! We had to file a report with the Secretary of State police and continued to be lied to! When we filed we found out many people had filed complaints against this dealership. They kept lying to us every week that our plates were in the mail, title was in the mail, etc. They lied to our face, over the phone, to the DMV to the police. Do not go through the stress and hassle we had to go through! Go somewhere else. This place should be shut down.

DO YOURSELF A FAVOR AND DO NOT VISIT THIS PLACE!!! The…read moreperson running this place is very dishonorable. I know another person that purchased a car from here and just like the incident with me, his car, warranty and the bank lender, all three were absolute garbage. He is also very petty, look at all the responses on his google page as well, he never seems to take accountability and even here on Yelp, make sure to see under "Not recommended reviews" you will see real reviews from real people. Do not fall for the reviews, most of them look really fake. I hope Yelp does the right thing and does not delete my reviews like others as well.

this place is exactly as name.. lazy chimp. they sold me a…read morecar that broke down the very next week & then tried to blame me for all the issues to the car .. do not buy from here . these are janis dealers

We are at Audi Westmont buying a car. Just want to leave a 5 star review that they went above and…read morebeyond with us. I would highly recommend going here to buy your next car.

I am extremely disappointed with my recent experience involving my Audi SQ5 and the handling of a…read morewarranty-approved wheel repair. I brought my vehicle in for curb damage on one rim, which was approved through my warranty coverage, expecting a straightforward repair. Instead, after the work was completed, I immediately noticed overspray all on the rim surrounding the wheel, and the wheel no longer matched the factory finish of the others. I spoke to my warranty company that stated they could not cover damage done during the repair. When I returned to address the issue, I was told the warranty company would not cover correcting the damage that occurred after the original repair. At that point, my car had already been at the dealership for about seven days, leaving me without my vehicle for over a week while waiting for what I thought would be a proper resolution. They offered to repair the rim on their dime, but when the guy came to do the repair, they said he stated "He did make me aware the black line running on the outside lip of the wheel that is silver in one part is because if he adds that black part, it would look like someone painted it with a brush so it would look better with the silver how it is." With this being a brand new car, I was shocked that this was acceptable. What was most frustrating was the conversation I had with management. I was told that if I had purchased the vehicle there and used their in-house warranty program, they "would have been able to help more." I was also told they would have never recommended the type of repair that was originally performed on the wheel, yet it still went forward with no communication of this, resulting in the issues I experienced. After a full week without my car, I was then told I would need to pay additional money out of pocket if I wanted a better outcome. Separately, I had window tint work done through this dealership that resulted in scratches on my vehicle. I took the car to a tint shop for a second opinion and was told the scratches were consistent with damage caused during installation, likely from improper squeegee use. Between that and the wheel repair experience, I have serious concerns about the level of care and quality control when handling customer vehicles.

For a Great auto purchase experience run to Haus of imports…read moremy two favorite people were Joe d and Ricco they took great care of me thru the whole process both very kind and knowledgeable. For women especially you need to work with salesmen who feel comfortable with you and you with them. I pray that I can always buy my auto from them Even Rick in finance was great. Keep up the great work guys.

My experience with Haus of Imports has honestly left me confused, stressed, and disappointed. I…read moreworked directly with Alex and Joe (sales manager), and while everyone was polite overall, the process did not feel transparent from beginning to end. The vehicle itself was beautiful, and I was excited about the purchase, but shortly after driving it, I noticed several issues that I believed should have been addressed before the sale. The vehicle had a severe vibration at higher speeds and while braking, the heat was blowing cold air at times, along with other concerns that made me question the condition of the car. I was even offered a warranty and planned to bring the vehicle in for service. What became upsetting was how the financing situation was handled. I was contacted to bring the car in, and based on conversations with Alex, I believed I had a 15-day window regarding the financing/process. Instead, I left feeling blindsided and somewhat treated like a criminal during the return of the vehicle due to alleged issues connected to my Social Security verification. That experience was embarrassing and emotionally draining. To be fair, the dealership did return my full down payment, and I appreciate that. However, there was a serious lack of communication and clarity about what was actually happening behind the scenes with the financing through Westlake Financial Services. Customers deserve honesty and transparency, especially when making a major financial purchase. At this point, I intend to fully look into the situation to better understand what occurred. My family was also involved throughout this process and witnessed the experience firsthand.

I Purchased my vehicle from Midwest car exchange several months ago, the entire transaction was…read moreconducted online. I talked to the salesperson once I believe. I live in the state of Virginia which is about a 13 hours away. during the purchase they arranged delivery to my door step. they kept me informed of expected delivery. the vehicle arrived as described and undamaged. I am very pleased with the Midwest car exchange company as they were up front and honest and did everything they said without any issues, a great smooth transaction and online at that. Thanks Guys, Andrew

Great service prior to your purchase, then the nightmare begins. Horrible service in the end…read more Unprofessional & very deceiving. I was gonna Purchase a vehicle from here but after witnessing a dear friends experience, I won't bother. Be sure to get anything they say to you in writing if you decide to go with this dealer, but even with that it's been a struggle.

This dealership made the entire buying process simple and stress‑free. They're honest about their…read morepricing, upfront about everything, and their cars are always clean and clearly well cared for. I felt confident from start to finish because they truly stand behind what they sell. It's rare to find a place this easy to work with. I have bought and traded in 6 cars with them I'd absolutely buy from them again.

I bought a car for my 16 year old son. It was an out of of state purchase. My first question…read morewas does it smell like smoke. We get the car delivered to Florida and the car smells horrible of smoke. They outright lied about the smoke smell. They denied the entire thing. We have not been able to get the smoke smell out. Dont trust this dealer ship