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    All My Sons Moving & Storage

    3.5 (20 reviews)
    Open 6:00 am - 9:00 pm

    Get pricing & availability

    Response quality

    Excellent

    Response time

    10 minutes

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    My roommate and I hired All My Sons (AMS) for a move within the Seattle area in October 2024. What started out as a positive experience turned into a terrible customer service experience. AMS disassembled and carefully wrapped my roommate's Pottery Barn King bed before loading it on to the truck, and then at the new house placed the bed in pieces in a spare bedroom (due to planned renovations the bed could not be placed in the bedroom). Of note, the King bed has storage drawers under the frame and was two years old and in pristine condition before the move. In December, we hired AMS to reassemble the King bed, which had not been touched since the move. This is when our experience went downhill. The initial crew did not bring power tools and installed the storage drawers incorrectly (the drawers would not open), and they placed the footboard upside down. The crew called the local office to let them know they had incorrectly attached the drawers, and a different crew came the next day to fix the drawers. After the second crew left, we noticed numerous scratches and gauges in the wooden bed frame (that must have happened on the truck), and that the mattress was placed unevenly and distributing pressure unevenly on the frame. (Of note, the King mattress is extremely heavy, and we could not easily adjust it ourselves.) They also got grease on a brand-new rug by placing the drawers on it. [[HIGHLIGHT]]We called to have them return to remove the mattress so we could see the extent of the damage on the wood frame and adjust the mattress but received no answer.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After not receiving a response for two days, we called again, and the manager, Eric, said a team would come in the afternoon. However, he called back around 1pm and said that no team was available, and they were closed the next day (Christmas Eve)[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]He then said that AMS had already done more than enough to resolve this situation by sending the second team (which had to be sent because the first team performed the job incorrectly). Additionally, Eric was unconcerned about the damage to the bed[[ENDHIGHLIGHT]]. That evening, with help from family members, we removed the mattress to discover more screws were stripped, new holes had been drilled into the frame (instead of using the existing holes), the drawers would not open/close easily or correctly, and the scratches and gauges on the wood frame were even more extensive than we initially thought (see pictures). For three months, we went through a very painful process trying to get properly reimbursed. We had originally purchased AMS's additional protection to cover any damages. We submitted photos and written documentation, and AMS corporate office offered $156, which would not even cover a fraction of the damages. We then solicited and provided a third party estimate just for the repairs to the frame for $681. (This amount did not include repairs to the drawers which were unrepairable, and the repairer would have to disassemble and remove the entire bed, repair the frame, and reassemble the bed which would risk further damage to the drawers.) [[HIGHLIGHT]]The claims representative Joe was continually unresponsive to emails and voicemails. I repeatedly asked to be transferred to his supervisor or given his/her contact information because I was extremely dissatisfied by the experience and the claims process[[ENDHIGHLIGHT]]. He refused and insisted the most they could offer was $425, which would not even cover the repairs to the frame. [[HIGHLIGHT]]AMS damaged a new King bed worth $4021.92 that had no previous damage, and even more concerning, the local management team and national customer service team were rude and demonstrated indifference for their poor performance and our financial loss.[[ENDHIGHLIGHT]] It is inexcusable. I would never hire them again based on the customer service and poor protection given to our property.

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    Ask the Community - All My Sons Moving & Storage

    Review Highlights - All My Sons Moving & Storage

    Logan was always available for my questions and he was in contact with me the entire time.

    Mentioned in 2 reviews

    Read more highlights

    All Service Moving

    All Service Moving

    4.7
    (485 reviews)

    We were transitioning from Puyallup, Washington to Portland, Oregon on April 28, 2026. All Service…read moreMoving had sent over Justin Bell and Gus to Load up our belongings and move it across the state. They Called us promptly at 0900 and stated that they were to be here in a few minutes. Communication was amazing! This is our first time working with movers so my fiancé and I were a little nervous. When we met Justin Bell and Gus, they had made the whole experience and transition so nice! I was very impressed of how quickly they had moved all of our items and furniture to the moving truck! They wrapped our furniture very nicely and always had an upbeat attitude( Side note, we live on the second floor) Throughout the whole process, they were chatting with us and laughing and just in good spirits, again I am very impressed. Once we got to our destination, they were quick and swift in retrieving our belongings and bringing them down stairs and was able to place my items where they needed to be. All of our furniture and items arrived with no issues and no complaints. I definitely recommend Justin Bell and Gus! If you guys are ever are needing Movers, really, get these guys! They are so much fun and made this move for us a GREAT experience! They are such hard workers and you can definitely see it in their work ethic and attitude! Thank you guys for an amazing job and the laughs! I appreciate you guys so much! Unfortunately,I was not able to grab a photo as they worked and moved so quickly!

    Different work habits of crew. A couple of the movers were careful and considerate, while another…read morepair who acted friendly enough were often careless and irresponsible. They dumped boxes in the carport when they were clearly marked for the house. They put clearly marked boxes in the wrong rooms. They failed to reassemble a bed after they've taken it apart. They gouged walls as they moved around the house. They damaged the concrete front steps with their dolly. Each day as we unpack we discover more problems. Boxes labeled fragile beneath a heavy box of books. More boxes dumped on the wrong floor of the house. On the day the crew loaded the truck, one of the two locked himself into a bathroom (which still needed to be packed) for a half hour and wouldn't respond when we asked him to finish his business and get out. Moving is stressful enough without having to monitor movers and their every action. You trust they'll do a competent job and only find out they didn't after you pay the final bill and they drive off to the next job.

    Man With A Truck Moving

    Man With A Truck Moving

    4.3
    (67 reviews)

    I paid a $30 booking fee online four days before my move 17 miles away inside of Seattle…read more You could not ask for a smoother move (no, this is not a commercial for a laxative). Two hours from start to finish. They (two men) moved all my stuff from a bedroom to my new studio apartment in under the three hour minimum--but that's okay. With the truck rental it was $437 total. These guys--the do not milk the clock. They move with speed, putting everything in these huge 60" x 24" boxes, except for the furniture. EVERYTHING gets wrapped like a palette 360 degrees around. I just stayed out of their way, and within one hour they had everything loaded up. They brought a 24' truck, which was bigger than I expected. The drive was 30 minutes to my new place and unloading took about 45 minutes. They had me sign a standard moving contract, and I absolutely appreciate the 10% military discount, and another 3% for paying cash. FANTASTIC, could not say one thing bad. They are very careful with my stuff. Absolutely recommended.

    The price was double the estimate given by the company. The cost rose due to being charged in 15…read moreminutes increments after the 3 hour minimum & X 4 guys. I also tipped them $50. to each worker. They didn't put the bedrail back on the bed. They took it off to move the bed but now I am without it. My mattress keeps sliding off the edge. Had to ask them to carefully pack a fragile dragon table that i noticed was just laying in a box on top of other things.

    All My Sons Moving & Storage - packingservices - Updated July 2026

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