I can't say enough good things about The Steam Team and their water mitigation team. From the moment they arrived, they were professional, knowledgeable, and incredibly responsive during a stressful situation. They explained the entire process clearly, showed up on time, and got to work immediately with top-notch equipment. The crew was respectful of my home, thorough in their work, and made sure everything was properly dried and mitigated to prevent future issues. Their attention to detail and commitment to doing the job right really stood out. If you ever need water mitigation services, The Steam Team is the company to call. Reliable, efficient, and truly caring--5 stars all the way! read more

It is unfortunate that my unit has sustained two pretty major water damage in 2025. Both times the Steam Team came out right away to start the mitigation process and damage control. The most recent water leak actually happened while I was in Europe. TST worked with me on the phone to identify what needed to be done. It's worth noting that TST even went above and beyond - the wall in my closet had to be torn out for pretty severe water damage and TST carefully uninstalled my entire closet system and left the pieces in great condition, even taped to the wall so to secure them from falling, so it could all be reassembled and reinstalled again. The crew came back two days later to retrieve all the fans. Upon completion of the job the admin team reached out for payment and was careful in updating me on how the numbers worked out with the insurance. I would recommend. read more

We had these guys out for some mold remediation a while back. They "cleaned it out and fixed it up". We'll we have mold again because they didn't actually fix the things they charged us for. Scam! read more

The Steam Team - Moldy! - Damage Restoration Near Me - Austin, Texas

We used the Steam Team for duct cleaning after a remodel. I didn't check the ducts after, maybe I should have because a month after the cleaning my husband had to check something and looking inside one of the registers and it was disappointingly dirty. After speaking with our AC guy who thinks duct cleaning is a waste of money, unfortunately I now agree with him and we wasted $1400. - I do not recommend. read more

Mold remediation work, based on a remediation protocol prepared by another company. This is a preliminary review that does not include the quality of the actual work. However, the company representatives failed to inform me of significant delays. Specifically, the project manager had informed me via text message that work can start within 3 to 5 days after receiving all paperwork. He didn't mention that the Steam Team would be subcontracting out the mold remediation work, so that the subcontractor would need to sign off on the work plan too. That's already an almost-one week delay. In addition, the project manager didn't inform me that a Texas state agency would need to be informed of the remediation work, which adds a further 5+ day delay. Other than empty apologies, the company did not attempt to make things right. When their office operations finally gathered the paperwork from the subcontractor, they had the galls to tell me that the start date of the work was scheduled two further days later, since another project was scheduled ahead of me after I called them earlier in the day (this was Monday 7/21). I would most likely be losing potential tenants, with whom I had intended to sign a lease with a move-in date of 8/1. Jack Lee Austin TX read more

Albert with The Steam Team, did an outstanding job of cleaning the carpets in my home. He explained the process and how he was going to proceed before beginning. Then as he did his job, he was extremely careful with the placement of his water line, insuring no water on areas that were not to become wet. The process went quickly and the carpets look exceptional. Thank you Albert!!! read more

Awful company terrible business practices. The leadership team (Josh primarily) is a smug bully. I would absolutely not allow this business into your house. Not only do they overcharge they also act the victim and tell you to take up everything with your insurance unless it's time for them to charge. They prey on people in dire situations, act to be there to help. Then turn around and screw with them on a wide range of topics as can be seen in other reviews. They hardly answer the phone and can't take an ounce of feedback for recommendations on how to improve. That's if you can get them on the phone eventually. They claim to be a small company trying to survive, yet they have the cash to sponsor Austin FC. Not fooling anyone you bunch of clowns. read more

Frank and Adrian came out today and cleaned four rugs and three rooms. They did a terrific job! They were careful in all they did, and wore shoe booties as well. Very friendly and respectful, even to each other! Great service, we will call again. read more

Really appreciate the excellent job Ricky and Tristan did on our carpets and tiling. We used to have Steam Team come in every year, but with kids, life, it had been 4 years since our last treatment. The house is glowing now, it feels brand new after nearly three hours of deep cleaning. Especially appreciated the careful work in the kids' rooms which were piled high pretty precariously with books and toys on shelving along the sides of the room in our last minute effort to get everything off the floor minutes before they arrived. Definitely recommend we have only good experiences over the years. read more

The Steam Team - Careful deep clean on our staircase after 4 years since last treatment. - Damage Restoration Near Me - Austin, Texas

Very unethical! I had them come out for water damage and they came out and left fans for over a month. After repeatedly telling them and asking them to pick them up they still left the machines at my place and running for over a month. After insisting they finally came to get them and charged me for everyday they were at my place over $4k for less than 500 square feet. I spoke to someone in finance about insurance paying the bill and will follow up the following week they charged my card without my consent. Their response was: "I did inform our team that we had spoken and that insurance was expected to finalize payment this week. However, due to the age of the invoice and the terms outlined in the signed contract, upper management made the decision to move forward with the collection process." Without warning or any knowledge of the charge. I spoke to someone and they gave me their word that insurance will be able to pay but upper management charged my card without even a call. Very unethical during every step of the process and I expect better both in their service department and finance! read more

Ricky cleaned the carpets in 3 rooms and a hallway this week and did a wonderful job! There was no mess left behind and he was very nice while he worked. We've used Steam Team multiple times and they always leave the carpets looking like new! read more

These guys are thorough, conscientious and did a great job. They cleaned wall/to-wall carpet, area rugs, upholstery and tile. I would highly recommend The Steam Team. they did an outstanding job. read more

Anthony was professional in cleaning the couch and making sure water didn't get on the rug. I was very pleased with his work.

I worked with Andrew B. through a flood remediation process. And while he was extremely responsive & quick to come out to the house in the flood aftermath, the rest of the process was like pulling teeth. There was unclear communication about how long the dryers needed to run, promises of working with insurance, but to which I later became the middle man for payment. And most significantly, a tile that was ruined when the walls were taken out. I've spent 5 months trying to work with them to get them to replace this. And I've even offered to provide a replacement tile myself, if they'll just have someone come replace it. Unfortunately, despite countless followups, Andrew has not made the time to get this resolved. So I certainly won't be giving them my service again. read more

Great job! And so speedy!!! Mario was fantastic and went above and beyond Will definitely book again! read more

My RESTORATION experience was horrible. If you look through the reviews, the positive ones are for floor and upholstery cleaning. The scant restoration projects, like mine, are bad. This was a $12k job that took 4.5 months. There's so much to include, but there's not enough space allowed to do so, so I'm going to hit the highlights. Please do read if you are considering a restoration contract. I met with their Accounts Manager on Sept 21, 2022, but it took a month to get a work auth because the person responsible had been fired and, apparently, no one checked her work. A Project Manager is assigned in early Nov. Over that month, the drywall was repaired (because I screamed,) the ceramic tile that I demo'd is hauled off, and he drops off my new flooring in the front yard. He promised, via text, that I would "for sure" be home by the end of 2021. He disappears. Mid-December, I'm told that the PM had quit three weeks prior, but I have a new PM and he's going to get things taken care of. I warn everyone immediately that I will not tolerate poor work just to make up for lost time. But that's what happened, resulting in more weeks of lost time due to subs having to repeatedly come back to repair their own repairs. Multiple times, there's doors left open or unlocked. This new PM makes claims and denials that are just silly, because he was rarely onsite. He also repeatedly put himself in the position of no way out. That he either knew things, and hoped I wouldn't catch it, or he lost control of the job. When I confronted him on this, he threw the first tantrum. He began loudly demanding to know whether I wanted to continue with the job, or find someone else. I don't believe, for a moment that he would have raised his voice at a man. Over the next several weeks, things deteriorated to the point that I had to fight off him bullying me to move back in before repairs were completed. I'm having to take off from work to actively supervise the job and the workers. He was responsible for breaking my vanity, and persisted in doing a half-ass fix and making me keep it. After seeing a persistent moisture stain on my porch, it's discovered that the flooring installers dislodged the waterline to the fridge, and water ran under the wall and on to the porch. Not knowing I was there with the plumber, he flat lied and said the plumber said it was preexisting and from the wall. I confronted him with the two options of his subs installed over standing water - then didn't tell him or he didn't tell me. Another impressive tantrum followed, during which he tried to bill me for the $300 'fridge line, stated my home had been "habitable" for a couple of weeks, and informed me that the move in was scheduled for Feb 1. This is all in writing, via text. I scrambled, and got my insurance and Contractor Connection involved, to ensure that the outstanding repairs were documented and would be fixed. Move in day was flooring, vanity replacement, and pack in crew, all at the same time. There had to be a subsequent returns to continue working on the flooring and finish the vanity install. Thank god I have an understanding employer. After the first tantrum, I called to get his manager's name, and I find out he *is* the manager. I still find it odd that I was not told that in the beginning. Acting as a simple PM, he offered a $500 "discount. He would have had the authority to increase that, but refused. Upper management, and the owner, were all emailed, and they chose not to respond. It was a nightmare. The Project/Department Manager unintentionally acknowledged how bad things where when he bragged that they do 300+ jobs a year, and only a few go like mine did. I hope that you will give my experience consideration, and give thought to whether you want to take the risk that your job could be the same as mine. read more

I wanted to give a huge thank you to someone who works for you named, Ashley Garcia, she helped me in my most panicked time of need. I had a family emergency where water damage occurred and she helped me at 6 AM when I called. I can not thank her enough, she continued to help me even after I had called and gave me some good tips. She basically restored my faith in humanity at some point in this exchange. She is a fantastic representation of professionalism for your business. read more

Another Haiku review: Steam does it again This time with El Mario Consistency counts! read more

Amazing! I cannot say enough good things about this process, company and location! This was my first time ever having carpets cleaned professionally. I've rented cleaners at HEB and they do not compare. At all. I wanted to move to a rental house from my apartment, but decided staying somewhere really cheap for a year would give me time to fully pay off debt and save a bit more. When I decided to stay I was really bummed. I'm not too picky with apartments, but mine felt disgusting. The carpets were not in great shape between spills and my cat. I thought having the carpets cleaned might make my apartment seem a bit better . Omg!! It's been 2 days and I feel sooo amazing. It looks better than when I moved in 2 years ago! The entire apartment feels cleaner and smells way better already. The guy, Roman, who came over did an awesome job! He was at the apartment less than an hour but he did not miss a spot! The carpets dried by midnight but I waited until the next morning to put the furniture back. Amazing experience and super affordable! Great if you want your home or apartment to feel and look nice! read more

Unbelievable is the only word that comes to mind when explaining my experience with The Steam Team. If I could give them 10 stars I would! The employees are extremely professional and their work speaks for itself. I have had numerous carpet cleaning companies attempt to get the stains out of this rug, but it never looked clean. I even had one company tell me that no one would ever be able to get the stains out completely because of it being a light colored rug. Well let me tell you... Steven @thesteamteam sure showed them! Not only did he get every stain out, but the rug looks cleaner then the day I bought it! #customerforlife read more

The Steam Team - Before - Damage Restoration Near Me - Austin, Texas

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The Steam Team does such a great job! I have used them twice, once to have a couch cleaned and once to have carpets cleaned, both times they have gone above and beyond. The Couch looked like brand new when they were done, and the carpets, phenomenal. We had them cleaned and treated and I could not be happier. The folks we have worked with both Stephen and Steve have both been professional, friendly and super helpful. I find anytime I call I always reach great people. I have recommended their services to anyone who is looking for Steam Cleaning. I would say if you need cleaning, treatment or any of the services, call them! You won't regret it. read more

They do great work but the phone attendant could use some social training. I asked for an e-mail receipt, but didn't get one. So I called to ask about it and was read an e-mail address that was incorrect. I tried to correct the phone attendant but he just hung up on me.. Service was good but phone training is in order. read more

The entire experience with The Steam Team was great. From the initial phone call that was answered with a cheerful voice, to scheduling, to the call letting us know the technician was on the way, to the care the technician showed for our home, our things, and our carpets, and the final job getting our carpets looking like new is worthy of sharing in a review. Yes we'll be using The Steam Team again for our needs and happily recommend them. read more

What a great team! Reese and Albert were the duo who came to clean the condo. They did a great job and added a pet/enzyme treatment for us! This is the only company I could find who can clean a condo in a highrise building. Their pricing is so competitive, their customer service is superb and they are so responsive and timely! I fully recommend the Steam Team! read more

Simply the best. Roman gave us a great quote, got the work done quickly and our floors (tile and carpet) look amazing. We've tried other services in the past but the Steam Team's professionalism has won us over - we'll never use another service again!! read more

I hired the Steam Team to do a Fire Restoration Project after a fire at my home. When I asked the Project Manager for an update because it looked like work was stalled, he informed me that he didn't have to give updates and resigned from the project. When I spoke to the owners of the company they said that they would get me a new project manager that wasn't so emotional and then the next day resigned from the project, leaving me stranded. After two months of haggling over their final bill I was able to start with a new company and a new contractor. I can't warn people enough about the lack of professionalism of this company. If you have a fire, select anyone else. read more

Great job today! Called on a weekend after a pet/baby disaster on the alpaca rug and received a response within an hour. The Steam Team sent a professional over first thing Monday and now my rug is clean and looking great! Thanks guys! read more

The Steam Team - Just got my alpaca rug cleaned and it looks great! - Damage Restoration Near Me - Austin, Texas

Excellent service. They came out the very next day. They cleaned an imported couch and an area rug. My 3 year old and one of my 5 year olds decided to pour agave onto the couch so it got quite sticky. The cleaners were friendly and respectful. I highly recommend the steam team. read more

I have used The Steam Team for my commercial needs for years. lately the service is not up to par, communication is lacking, no follow up, we have to beg for paperwork and reports. we cannot get them back to finish the project. this is sad because they used to be the best. read more

Steam Team arrived on time. The cleaning of my chair and ottoman was done with the utmost care. Jeremy and his assistant were very polite and professional. I would highly recommend them! read more

The Steam Team was recommended by our insurance company after we had some water damage, and dang, I can see why. Their whole team, from the office staff to the workmen, were extremely helpful and professional from start to finish. Communicative, prompt, and friendly. Now that everything is dry, we're happily moving forward with them for our rebuild as well. The Steam Team has definitely given us peace of mind through a stressful situation. Highly recommend! read more

I LOVE THE STEAM TEAM. I've been meaning to call them for a long time. Called on Tuesday, got the appointment I wanted for today. Steven & Steven came on time and did not judge my dirty carpet or couch. They answered all of my many questions. Then, they offered me options while thoughtfully mentioning my budget and costs. It was less expensive than I thought to make my carpet and my couch smell so delicious and look new! They were polite and quick. Love them. A lot. read more

I love The Steam Team (TST), plain and simple. They have saved me several times and I've used both the carpet cleaning service and the restoration service. Here are my experiences with each: Restoration: I came home one night and found my ceiling in my bathroom had collapsed. My upstairs neighbor's AC was leaking and too much water accumulated. But TST Restoration saved the day. They thoroughly investigated the moisture sources and spots, dried out the place and then restored it to better than it originally was. I was so happy with the final results. Carpet Cleaning: I was in a bind and needed some carpet cleaning done on short notice. TST squeezed me in and saved the day again! Robert came out and was an absolute pro. He was so polite and did an excellent job. There was even a big screw up (stupid neighbors had their plumber turn off the water to the whole condo complex without giving adequate notice) and he was so chill and patiently waited while I got it straightened out. I felt so bad that his time was wasted but the smile never left his face. Needless to say, but I will be a customer for life! TST is the best in the biz! read more

The Steam Team - Clean carpet! - Damage Restoration Near Me - Austin, Texas

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I originally booked with another company because The Steam Team was booked until next week. Brand X showed up, without a "call on the way" as arranged, and immediately began telling me that the carpet was really old and I wouldn't be happy with the results. Said he couldn't do the job right then because there was too much "debris" on the carpet. Took me under 5 minutes and was carried in one hand. Rubber bands and such. Then more talk about what bad shape the carpet was in. So I told Brand X, "Your right. I should replace it. Thanks for coming." Called Steam Team again, hoping there had been a cancellation and got lucky. Got my "On the way" call. Tech was friendly and positive. Threw in an extra that I expected to pay for, and absolutely exceeded expectations in every way. Carpet looks way better than I thought it would and will make another lease. Maybe 2. They cost more than Brand X, but well worth it! read more

I had them come out and clean 2 rooms and my stairs. They did a great job for less than $100. They even threw in a free hallway cleaning ($20) because they had trouble with one of their vans at first, but it only delayed the cleaning by 30 minutes. My carpets are pretty old (over 8 years) and white, so how they look afterward is nothing short of a miracle. They were unable to get a few hard pet urine spots out of one of the rooms, but I don't blame them for that, it was a pretty tough stain and it at least looks a little better. They said they have a carpet patching service if I wanted to get rid of the spots for around $100. Not bad, seriously thinking about it. Overall, happy with the service considering the age of the carpet and the tough stains we had in one spot. I'd definitely call them back out again. Leo and Alex did a great job! read more

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I've used the Steamteam for over 15 years now, especially requesting Mario! They are above and beyond fantastic in both their service and the quality of their work. I request Mario personally because he does such an amazing job. He's literally watched my kids grow up over the years and knows our whole family- and especially our pets. He always maintains a purely professional relationship through years of contact. I've called him to clean my friend's carpet when I spilled wine at a party. He's gotten glue out of carpet that dripped down into our neighbors office while we were gluing down new carpet. I can't recommend the Steam Team or Mario enough. Who knew a carpet man would be so important and so amazing?!! read more

I just want to shout out to everyone that The Steam Team / Mario has been my go-to for all things steam cleaned! Ive been using them for 12 years!!! Thats everything from carpets, chairs, rugs, barstools, even my outside chaise lounge cushions. OH, and the air ducts. Oh, and my tile floors! Mario is my go-to guy! So much experience, and he always arrives with a smile and and ready to accomlish my big and small tasks! I have referred him to countless friends and neighnors, and everytime, I get a call thanking me. They even comment on the professional and conscientious way there home was monitored, as the cleaning was done. Do yourselves a BIG favor, call The Steam Team, and ask for Mario! read more

Had a sofa cleaned on relatively short notice. Easy process. More expensive than another I've used and theyre not local - might go back to them for deep cleansing and the other place for more frequent maintenance. read more

Be careful. They price out a job and schedule weeks out, then when show they more than double the pricing. Be sure to have a backup provider scheduled as well! read more

I did recieve a phone call from this business to try and address my issues. However, the end result was the same. The profit in the project was in the complete reconstruction rather than just drywall and paint. I appreciate their effort to reach out but the issues were not resolved. I stand by review. read more