We cannot say enough wonderful things about and the care they gave our beloved dog, Sir Perceval…read more Fifteen years ago, we used this company when it was still Guardian Animal Aftercare for our two rescue dogs, and the compassion we experienced then stayed with us all these years. When Sir Perceval passed away, I immediately remembered them and reached out again. From the first phone call to bringing him home, every single step was handled with kindness, professionalism, warmth, and genuine compassion. Our aftercare specialist, Laura, at the Sun Valley location, stayed with us through the entire process and treated both us and our beloved pup with such dignity and care. The visitation experience was absolutely transformative for our grieving hearts. When we entered the room, Sir Perceval was resting peacefully on a soft bed, covered with a plush blanket, he looked like he was sleeping soundly, covered in a cozy blanket with flowers carefully arranged around him. The room was softly lit, peaceful music played in the background, and there were comfortable sofas where we could sit with him as long as we needed. We cried, hugged him, and said goodbye in a space that felt safe, loving, and deeply respectful. The thoughtful details meant everything to us -- when picking up his cremains, as emotional as it was, we appreciated the elegant, color coordinated packaging, the velvet bag his urn was wrapped in, the lovely engraving, his precious paw print. The service provided was exceptional in every way. In one of the most painful moments of our lives, West Coast Pet Memorial gave us peace and a final memory of our beloved dog that we will cherish forever. We are endlessly grateful.

Context: I did not work with West Coast Pet Memorial Services directly and thus can't speak to…read moretheir customer service. This review is limited to the ashes and keepsakes I got from them for my late cat. Last week I lost my cat of 12 years, Oliver, to cancer. He passed away fairly suddenly when I took him to Animal Speciality Group (VCA) in Glendale because he had been throwing up non-stop and seemed to be in pain. Turns out his tumor had been bleeding internally and he was severely anemic and the cancer had apparently spread aggressively across large portions of his body, so I made the difficult but necessary decision to let him cross the rainbow bridge. At ASG/VCA, I purchased a cremation and keepsakes package, which I would later learn was being handled by West Coast. I just got the urn and keepsakes today in the mail and I really could not be any happier (other than if I could get my little buddy back). The wooden urn I chose was just beautiful, but I am especially blown away by the small vial with his hair inside of it; West Coast made a point to display his black and white fur in a beautiful pattern so I can always remember my tuxedo boy. I also did not ask or even pay extra for a paw print but I was so emotional and glad to find that West Coast had prepared one for me anyway. I really appreciate the work they did here to memorialize my boy. Thank you, West Coast, for your thoughtful work. Pictures include how I've set up the urn and vial of hair on my little altar for Oliver.

We lost our family dog Teddy after 15 wonderful years. Teddy was so much more than a pet and was by…read moreour family's side through so many difficult moments in life. Small Paws Cremation Service and Romo showed us incredible kindness and compassion. Romo reassured us that Teddy was in good hands, personally picked him up to be cremated and hand delivered his ashes back home to us with such care and respect. Romo gave us a lot of reassurance and we received great communication through out this process. It's rare to encounter such genuine compassion during a time filled with so much sadness. We are deeply grateful for the comfort and dignity Romo gave Teddy and our family during one of the most painful moments of our lives. Thank you, Romo and Small Paws Cremation Service, for treating our beloved Teddy with so much love and care. Thank you for bringing him back home to us!

If I could give Small Paws Cremations 10 stars, I would…read more Today I had to say goodbye to my boy, my cat Ñoño, after 17 years, and Romo treated both me and my pet with genuine kindness, patience, care, and respect from beginning to end. On one of the hardest days of my life, he helped make a heartbreaking situation feel a little more manageable. He explained everything clearly, treated Ñoño with dignity, followed up professionally, and most importantly, showed real compassion. He also worked with me on the price when I was in a very difficult spot, and that generosity meant more than I can put into words. What stood out to me most was that he did not make me feel rushed or like just another transaction. He understood that this was family, not "just a pet," and he treated the moment with the seriousness and care it deserved. Losing a pet is brutal, and when you are trusting someone with someone you love, kindness matters. In my experience, Romo gave exactly that. I'm deeply grateful to him and to Small Paws Cremations for helping me through one of the hardest days I've had in a long time. I highly recommend them.

The event went better than expected. Dr. Chan was kind and patients. I'm glad it chose to do this…read moreat home.

I cannot say enough about Peaceful Paws and the care they provided during one of the hardest…read moremoments of my life. Dr. Chan was incredibly patient, gentle, and compassionate, treating my dog with such dignity and love. What truly set them apart was the entire team...every phone call and text I sent was met with kindness, calm, and genuine care. They made me feel supported and held through an experience that felt unbearable. I had reached out to several places, and I am beyond grateful that I chose Peaceful Paws. I don't typically write reviews, but their level of compassion and going above and beyond during this time meant so much to me. I will never forget it.

My little sassy girl Cutie passed away recently and I think of her often. Cutie taught me a lot! I…read morewanted to give her a proper send off to heaven and I wanted my Cutie to know she will always be remembered and thought of not just by her mommy but to the world as a precious little soul that inhabited this earth. Ariel was God sent to me. The way Ariel memorialized my little sassy girl Cutie was more than I could ever imagined! Ariel engraved all four of her paw prints in a heart shaped terracotta stone along with her tail which gave it that extra special unique touch. The ability to feel her feet and hands by tracing my fingers along each anatomical groove brings a smile to my face. Cutie would often times take her front paw and wrap it around my finger and now I can replicate that feeling over and over thanks to you Ariel. Ariel inked my Cutie's paws, nose and whiskers too! When I saw the prints it brought me back to when I use to touch her nose and she would look at me and I could just feel her smiling at me with her eyes. Ariel made me a special ink design with Cutie's tail curved forming a half heart with her back paw in the middle. I don't have tattoos but if I were to ever get one this would be perfect! Ariel created so many personal touches for Cutie's send off to heaven that she had me crying tears of joy. I'm confident in saying my little sassy girl Cutie knew she was so loved not only here on earth but in heaven. Cutie is looking down from heaven and is saying thank you Mommy for being there for me-I love you! and I love you too!! Thank you Ariel for your artistic abilities and most importantly for the compassion you have for animals. I'm so grateful for what you've done and I value you! -Marisol V.

We had to bring our dog in today after he passed, and it was a very difficult time for us. Ariel…read morehelped us and was incredibly kind. Truly an amazing and nice person. They were there for us when many places were closed on Sunday or charging high prices. We couldn't have asked for a better experience given the circumstances. They definitely deserve 5 stars. Absolutely recommend their services.

My first time going through this with my first and only puppers who passed away exactly 2 weeks ago…read more& I just picked up my babies urn/ ashes and since the beginning of this transition Gentle Journey has been very patient , caring and comforting through out this process , I appreciate their work for my first time dealing with this , they were very helpful , thank you for caring for my baby

Losing a pet is one of the hardest things to go through, and after finding out my cat had passed…read moreaway overnight, I was completely overwhelmed and scrambling to figure out what to do next. I came across this place and they answered my call right away with so much kindness and empathy during such a difficult moment. I truly appreciated how compassionate and understanding they were throughout the entire process. Within just an hour or two, they were able to come pick up my boy, and they kept me updated every step of the way so I never felt left wondering what was happening. They communicated clearly, let me know when everything was ready, and made an incredibly painful experience feel a little less heavy. I also chose a package that included his fur clipping, a paw print, and a beautiful box for his ashes with his photo placed on the front. Receiving those keepsakes meant so much to me and made everything feel a little more personal and comforting during such a heartbreaking time. I'm truly grateful for the care, respect, and compassion they showed both me and my cat. Thank you again for helping me through one of the hardest moments of my life.

John and Elaine handled our baby with the kindness compassion. It was one of the hardest things…read moreI've ever faced but they made sure I knew our Trinity has taken care of with dignity and respect. I also go a certificate of authenticity to know I rec'd only my own pet ashes. I highly recommend them for the quality of service that your loved ones deserve. God bless my baby girl Trinity. She is in heaven waiting for us ... I believe

Losing my beloved Candy Pearl was a difficult moment that I experienced this past July 19th. I…read moredidn't know what to do, but I was blessed to come across the San Fernando Valley Pet Cremation. I was gently greeted by Elaine Valdez. The sound of her voice was very comforting. She walked me through the process and in minutes she was at my residence to pickup Candy. I felt at peace knowing that my baby was in good hands. Elaine's prices were reasonable. She created a nose print, a clay paw print, a death certificate, and her ashes were placed in a beautiful urn that displayed a photo of Candy. Upon picking her ashes, we were pleasantly surprised to find a beautiful quiet room where Candy Pearl was resting and ready to come home. I highly recommend Elaine! She is a beautiful soul.

My Leo was the sweetest boy and truly like a son to me. He had been very sick for the last month…read morewith aggressive cancer and sadly passed away at home in my arms. My heart was completely broken, and I did not know what to do after losing my precious boy. I found Santa Clarita Pet Cremation and called Elaine for help arranging Leo's cremation. Leo was our first family dog, and we were struggling deeply with his loss. We wanted to bring him back home as soon as possible because being separated from him made our grief even harder. Elaine was incredibly compassionate and understanding. She stayed in communication with us, provided regular updates, and helped arrange for Leo to return home earlier than originally scheduled. Her kindness and emotional support brought us comfort during one of the most painful times of our lives. Leo is now back home with us, and having him close again has given me some peace and comfort. I am deeply grateful to Elaine for treating Leo and our family with such care, respect, and compassion.

I can't say enough kind things about Santa Clarita Pet Cremation. During an incredibly emotional…read moretime, they were kind, professional, sincere, and genuinely compassionate. When the owner found out the driver was going to take longer than expected, he offered to come with his son in his own car to pick up our dog himself. That level of care meant so much to us. Every part of the process was handled thoughtfully, with everyone's feelings taken into consideration. They made a heartbreaking situation feel a little more gentle, and we are truly grateful.

I went on Yelp and called several vets. The veterinarian with Gemcore is the only one who answered…read more I'm so sorry I can't even remember her name because everything happened so quickly and it's all such a blur, but she answered my call at almost 10:00 p.m. while she was driving, when no one else answered. The last thing you want when your fur baby is suffering is to reach voicemail after voicemail. Hearing a compassionate human voice on the other end of the phone brought me so much comfort. She came to my home first thing the next morning. I was worried about my younger Golden Retriever jumping on her or interfering with her care, but she was absolutely wonderful with both of my dogs. She encouraged him to stay in the room with us once he was comfortable with her, and I truly believe that helped him understand what was happening. She was incredibly professional, but I'll never forget one small moment. Out of the corner of my eye, while I was saying my final words and paying my last tributes to my girl, I saw her quietly wiping tears from her eyes. As a healthcare provider myself, I know how often we're expected to wear a mask and stay composed. Seeing that genuine emotion didn't make her seem less professional, it reassured me that she truly cared. In those final moments, your mind races. You question whether you're making the right decision. Seeing her emotion gave me peace because I knew she wasn't simply going through the motions. I knew that if she believed my girl wasn't ready, she would have told me. Most of us are fortunate enough to experience this kind of heartbreak only a few times in our lives. She carries families through it over and over again. That takes an incredible amount of compassion. Thank you for your kindness, your empathy, and for helping my sweet Lilo leave this world peacefully and with dignity. Please take care of yourself, too. The first photo is the day Oliver met Lilo as a puppy, their first photo together. The second was taken just before the veterinarian arrived to help Lilo pass. I didn't realize until later that I had unknowingly captured both the beginning and the end of their story together I will miss my Lilo for eternity.

My (third) senior pup and I are so looking forward to see Dr Gonzalez again this week for his 6…read moremonths preventative / well-being check up.. This is not my first review of our beloved Dr G, and I just recommended her to 6 more people again just these past 2 weeks. I always say to people I give her card to: "you will discover she is an Earth Angel - if she moved to a different town, I'd take my pup there... When you find a great vet, they are Gold! She's not only compassionate, present and knowledgeable, but also she does not oversell." Besides all the regular check ups, Dr G. has performed 2 substantial surgeries on my pup in the last 8 years, and has been extremely kind, providing valuable reassuring step-by-step updates throughout, especially aware that I had lost my beloved first dog, (with a different vet), when he did not make it through the anesthesia... In the 8 years Dr G. has been our one and only vet; everyone I have sent to Dr G. has fallen in love with her, and has thanked me for the referral. I trusted Dr G and her small compassionate team with the euthanasia of my precious second dog, Handsome. She is truly an Angel on Earth. At her Chatsworth location, I love that she's created a lovingly cozy "home environment" for the euthanasia experience. That it so needed during that deeply emotional time, and more veterinary offices ought to follow her example. I found her many years ago when I was dissatisfied with a busy veterinary front desk in Sherman Oaks, after they had made errors in my first dog's chart. Unfortunately he passed, and I learned that finding the RIGHT professional truly makes ALL the difference. So yes, I drive from Sherman Oaks. Gratefully so :) I am thankful that my cherished pups are her patients. Her ethics, her care, her kindness, her knowledge, her integrity - she's our number 1!!!