First I bought a faucet at Lowes. Installing the faucet was outrageously priced at 690.00. I feel…read moreas if I got taken. Will not be calling them again!

Stay away from them! I needed to have 2 bathroom vents cleared that had snow and ice accumulated…read morewithin. The job took 7 hours to be completed by one person. There was very minimal parts and material used. I paid $2,297 for this job. You can do math on this.

Didn't connect drain of dishwasher…read more First time dishwasher had a crack, they didn't see and installed the broken one, second time didn't connect the draining pipe, water went to my basement One star for the quality but 5 star for responsiveness. Only good thing about them. Work quality might just be the limit of capability or issue with the company from the plumber, well if the plumber was unhappy to do a good job, I heard you.

I needed a plumber to disconnect an old faucet In order to get a new counter on one day and the…read morenext day have a new faucet re-installed. I called the office and left a message inquiring about this request. I was called back in less than thirty minutes by a woman who told me a plumber would be calling me back. All in the same day the plumber, Chris, called me and worked out time frames to get this job done. Chris was on time, courteous and answered my questions. It was a good experience and plan to use Lyons plumbing in the future.

I manage 2 three family buildings in Worcester. I had very bad luck with one "plumber", I did not…read morecheck up on him before hiring him and he charged me a lot and did terribly shoddy work. I found out later he was not even licensed! Then I tried BEI Plumbing, run by Bob Bernstein. One of the things immediately apparent is that he does it by the book. He will not do poor, non-code compliant work. He has bailed me out of a few plumbing emergencies and he is a busy man because he does such good work at a reasonable price. Plumbing ain't cheap but Bob fixes it and fixes it right, with his personal guarantee. The work he has done for me was residential but he does big scale and commercial jobs as well. Please note, aside from being a customer I do not have any promotional or commercial ties to BEI Plumbing. I'm just glad to leave a good review for him.

I would strongly encourage anyone to contact Bob from BEI for their plumping needs. His initial…read moreresponse was very prompt, and he was on the job in no time. This was truly appreciated during these COVID times. He was honest and takes pride in his work. You will not be disappointed, this man cares about his customer. Great work & a nice man.

We reached out to J Brennan as our 35+ year old furnace was leaking water. Needed replacement (not…read morea surprise). He gave us a quote, and installed the new furnace the next day. Due to some aging issues with two of our original cast iron radiators, they both broke likely due to freezing when re-charging the system. John and his team fixed these by capping/cutting the radiators of the system (as we requested). No extra charge. They were communicative, neat, and we would use them again.

John recently completed a whole list of plumbing work for me, including repairing a leak,…read moreinstalling a dishwasher and shower set, replacing pipes and cleaning the furnace. So happy to have found a plumber who shows up on time, does great work, is friendly and extremely neat, and answered all my questions! Very highly recommended!

They came out an gave me an estimate 3 weeks ago, and now they won't return my calls. So…read morefrustrating.

Bill was fantastic and quick responding! Our water shut off behind the refrigerator failed and…read morewater was pouring when the delivery people installing new fridge went to shut it off. I texted Bill on a Friday close to 5 - he responded within 20 minutes and stopped at our house within the hour and capped the pipe so that we could turn our water back on - he came back at 8 am the next day and fixed it. That same evening we had an unrelated problem and had leaking in our familyroom (our fault :(). We called him back and he was willing to come over Saturday night to fix the issue - we decided to just turn off the water for the night - and he came back at 8 am on Sunday and fixed the issue quickly. I highly recommend!!

John has helped me on multiple occasions and been great on each. In the dead of winter, John helped…read morereplacing a hot water tank on short notice, he also helped when I was remodeling my kitchen, and replacing old pipes in my basement.

We met John through our flooring company and he's been super helpful. He's very kind, honest, and…read moredown to earth. He's a skilled plumber -- he installed a new vanity for us, got rid of our garbage disposal and re-piped the kitchen sink. He even caught a mistake that the previous plumber made when installing the dishwasher and fixed it. He went above and beyond.

worthless came out twice charged me over $750 to fix my furnace which was never fixed . they…read morecouldn't even figure it out. called a pro it was a $120 job . they wouldn't even come back for another three weeks.

Overpriced diagnostic work. Two guys came out who spent 75% of their time sitting in the van…read more Couldn't come up with a reasonable explanation or quote) even a simple quote for repair work. Would not use again.

Had an issue with my HVAC. They were very responsive and were able to squeeze me in that week. They…read morewere very professional and communicated very well. Would use again!

Ferguson Plumbing and Heating has become my go-to whenever something goes sideways at home. From…read morethe first conversation to the moment the work was wrapped up, everything felt smooth, professional, and genuinely reliable. What impressed me most was the way they handled the whole process. They didn't just show up and start working -- they took the time to listen to what was going on, asked smart questions, and explained the real options. That level of clarity made it easy to decide what needed to be done without feeling overwhelmed or upsold. The technician arrived right on time and came prepared, which already set a positive tone. The repair itself was done efficiently, but not rushed. You could tell they weren't just patching the problem -- they were addressing it in a way that feels built to last. Every step was explained clearly, so I always knew exactly what was happening and why. What really stood out was how respectful and clean they were while working. They treated my home with care, cleaned up afterward, and checked to make sure I was satisfied before leaving. It's those little touches -- follow-up questions, checking on details, making sure everything was working perfectly -- that made the whole experience feel thoughtful rather than transactional. If you're looking for plumbing and heating service that's dependable, knowledgeable, and genuinely focused on doing the right thing, Ferguson Plumbing and Heating delivers. I'll definitely call them again when needed -- it's five-star service done with skill and integrity.