Youtube Reivew: https://bit.ly/3Q3UpLR…read more Point #1: Excessive Markup on Fuel Pump A 22-year-old customer brought her car in after the check engine light turned on. She was advised to replace the valve gasket and fuel pump, with a total estimate of approximately $3,000. Because she relies on her car to commute to Grants Pass, she felt pressured and agreed to the repair. The receipt shows she was charged $2,000 for the fuel pump alone. -Typical fuel pump cost: ~$500 -Amount charged: $2,000 -Markup: 300% When questioned, the shop stated that this level of markup is "typical" for their business. Point #2: Failure to Disclose Critical Repair After completing the initial repairs, the customer received a message stating that an additional $3,000 timing chain repair was required for the vehicle to be drivable. This information was not disclosed upfront. When asked why this critical issue was not communicated earlier, the explanation given was that it "may not have been noticed until later." -This explanation is highly questionable. -The timing chain is located in an area that would reasonably be inspected during related engine work. -It is unlikely that such a major issue would only be discovered after completing the initial repairs. It is reasonable to conclude that this information was withheld, as the customer may not have approved the initial repair had she known the full scope of required work. Point #3: Inflated Labor Charges for Timing Chain The shop quoted $2,252 in labor for the timing chain replacement. -Claimed labor time: 8.5 hours -Implied hourly rate: ~$265/hour -This is significantly higher than industry norms: -Typical labor rates: $120-$160/hour The shop stated this was due to "tiered labor pricing" based on job complexity. However: -This pricing structure was not clearly communicated -The effective hourly rate is well above standard ranges -This results in approximately $1,000+ in additional labor cost compared to typical pricing. Conclusion The pattern of behavior raises serious concerns: Excessive part markup Delayed disclosure of critical repairs Significantly inflated labor charges Taken together, these actions suggest a lack of transparency and raise questions about whether the customer was treated fairly.

had an oil change. got a AAA discount, yay. in the past, with other oil change companies, they…read morealways check all fluids, and top off if needed, also clean my windows. they did neither, as far as i can tell. i think i have a bad hose on my window shield wipers. no mention.

I'm very happy, very satisfied, and I would highly recommend all American TIRE and Their quality…read moreis very good and they gave me good service and good value on my tires. They got me in me very quickly and their prices were fair and honest anybody looking for a good deal go to all American tires and wheels so

What a bummer of an experience. After being a customer here for years, and bringing all of our work…read morevehicles here for tires, today, after waiting nearly a total of an hour between two trips in am attempt to have a leak fixed, they continued to assist other customers coming in after me without even acknowledging me there. My business now goes somewhere else.

Came in clutch on Easter Sunday! Tire blew on my way to Oregon they hooked me up. Quick and fastread more

Horrible place to get any kind of work done, owner white lady was nice however has some rude Indian…read moredude scamming people working for her. Service was so bad they had to change company name. Went in for a simple brakes job they couldn't even complete the job and charged me premium price. Ridiculous. Avoid at all costs.

Canadian driving through Medford and in need of air conditioning repair. The front desk staff was…read moreVERY helpful and professional. They were able to get my car in the next day diagnosed, and repaired while I waited. Tech did the repairs quickly,then took the car for a test drive and was quite concerned about a rear wheel bearing noise. He recommended a quick ck and decided bearing was finished. The owner Ken gave me a loaner for the night and the Tech had my car ready to go by 8:30am. :} In my opinion this is exceptional service and should be recognized as such. Thanks for the help.

My husband drove our 2012 Jeep to the shop & talked to the owner Ken right away about the issues we…read morewere having. Amanda at the desk, made an appointment the next day; the shop mechanic did a full workup & Amanda sent us a complete report of the work they would need to do but also a list of test they ran that they found was ok with the Jeep! When we picked up the Jeep at the shop, Ken explained everything to us personally, which was helpful. We appreciate their honesty & great work. We have just moved here from out of state & received the name of this shop & how wonderful Ken & his staff is from a friend. We know how important word of mouth is for a business. We are passing the name of this great shop to anyone & everyone because honest repair for vehicles is hard to find!

I had an exceptionally great experience with Kelly's: very friendly staff, great communication,…read moreterrific service. I was just passing through Grants Pass on a big road trip when my clutch burned out. Kelly's reprioritzed their work in order to get me back on the road as soon as possible. Wonderful!

We had a great experience with Kelly's Automotive after a breakdown on I-5 while towing our fifth…read morewheel from Southern California to Washington. Shortly after fueling in Medford, I noticed what looked like light smoke in the mirror. Within a few miles we had lost about an eighth of a tank of fuel, and after pulling off it was clear we had a major fuel leak after the pump--nothing I could fix on the side of the road. AAA towed both our truck and trailer to Kelly's. Even with other vehicles ahead of us, they diagnosed the problem quickly. The repair wasn't simple due to how buried the component was, but they handled it efficiently and got us back on the road. Jeremy, the mechanic, took the time to explain things and clearly knows his craft. Justin was also very helpful and communicative throughout the process. Breakdowns are never convenient, but we felt we were in good hands. I would recommend Kelly's Automotive without hesitation.

Truly can't express enough what an amazing experience we have had with Matt and his crew. First…read moreoff, Matt is the friendliest of guys and you honestly feel like you're bringing your car to your brother or your neighbor. You know you're in good hands. Second, he does what he needs to make sure the job is done right. Finally, he's super honest and affordable. We first took our CRV in to have the AC fixed. He got us in ASAP considering it was summer and over 100 degrees. Trust me when I say we saved hundreds of dollars taking it here and not to the Honda shop. We then took our hybrid Toyota Highlander in for an oil change, new air filter, tire rotation and a couple cosmetic fixes (one not so small). I couldn't believe everything we had done for what he charged. This is not a big corporate service shop. You will be treated as a friend as soon as you arrive and you will not regret it.

Called ahead and was told to come in at a specific time. I drove 45 minutes to get there, only to…read morebe told they couldn't do the work today after all, with a very rude attitude about it. Complete waste of time - wouldn't recommend this place.

All of the employees here are kind and really take care of your vehicle. Always bring my Rover here…read moreand I'm never disappointed with the service

It's so nice to have a mechanics shop that treats you so well. They tell you what is best for you…read moreand your vehicles and lay out a plan for how to keep it all going. Great service at a great value. I'm honored to be able to say I can trust my mechanic team.

I will always get my GMC's serviced here. Although they are a bit more pricey, they make sure to…read moreget the work done correctly. They are always honest. They have helped me numerous times to correct issues another mechanic made on my vehicles.

Did a repair to my trailer hitch wiring replacing the receptacle and also transmission fluid &…read morefilter service. They also sold me some unobtainable dexos 2 oil for my duramax 2.8. Good communication and good service. I will be back.