The work got done, but the customer service was inconsiderate and disrespectful…read more We help out our in-laws that live in house about 100 miles away from us in Windsor, CA. The water supply to the refrigerator's ice maker failed and water soaked through the floor, insulation and into the crawl space. Unfortunately it wasn't noticed for several days and a large area was soaked. A ServPro contract was signed to mitigate and repair the damage.  After the insulation was removed and the sub-floor dried, replacing all of the insulation was delayed because some of the ground was too muddy to work. The project manager informed me he would let me know when the workers would return. Several weeks went by without receiving an update.  I then texted him a request for an update on the work. After not getting a reply for two more weeks, I had to find someone at ServPro to express my dissatisfaction on lack of communication and  work progress. Management got involved and was able to schedule the final phase to be completed in two weeks later. This is not acceptable; customers should not be kept in the dark or have to go up the management chain to complete a job.

They were called by my insurance company to dry and clean up my house because of water damage. They…read moredid an excellent job. They were very helpful answered any questions I had professional above and beyond doing their job perfectly I would highly recommend them to anybody in the emergency like that they will come immediately and take care of it. My insurance paid for it so luckily, I did not have to, but whether you would have to pay for it or the insurance I think they are the first people to call in emergency like water, damage, fire, etc..

I engaged RCA to renovate the tiny kitchen in my 1910 home and I couldn't be happier with the…read morefinished product! I love it. The attention to detail is outstanding. The RCA team and their subs are professional, communicative, and very easy to work with. I felt heard - like the team was collaborating with me to bring form to my vision. From initial work with Terry on design and material selection, to Warner as project manager and Adriana as project coordinator, I received clear communication for the duration of the project and they proposed solutions when surprises arose. Mold was discovered during demo, and Luis and Irma managed the crew, containment, fans and filters. The cleaning and wrap up at the end of the project was impeccable. I'll absolutely look to RCA for my next renovation project.

In one of the most difficult experiences of our lives, RCA came through for us! Water damage…read moreforced us out of our home for 3 months, and they provided exceptional value and guidance throughout. Terry showed up right away after the accident, and was able to have a plan and insurance approval to get the ball rolling ASAP. The crews that showed up were professional and skilled. Many thanks to Norberto, Denis, Adriana, Sherry, Tom, Manny and so many others! Our project manager Tim was extremely knowledgeable, helpful and thorough. Our finished product is wonderful! Thank you everyone at RCA!

My father recently had a house fire. The fire department responded very quickly, was there in a…read morecouple minutes. And right behind the fire department with some guy from Servpro. I don't know if he followed the fire engines over, or was listening on a scanner, he introduced himself, gave us his business card told him he could help with remediation. I took the card said thank you will be in touch if we need your services, and I thought that was the end of it the next day he was lurking around the front of my father's house, my wife saw him there, called my mom asked her if she had called them she said no and that she wasn't interested in their services. My wife approached him, basically relayed all of that, he said something about they were interested in his services, which was not true. The whole affair was kind of creepy. And certainly pushy. It felt like some sleazy ambulance chaser lawyer showing up at a crime scene. It left everyone with a negative feeling about this company.

Had a water heater leak, these guys showed up late at night and took care of it all. Jean was…read moreprompt and professional at all times. Cost was great for what they did Thank you ServPro.

After they were paid, they ignored repeated emails from me asking them to remedy the problem of…read moretheir creating a very serious tripping hazard in laying a badly done transition between the bedroom wood flooring and the bathroom tile. .Also, they stated that the new flooring planks would be close enough in width to match the existing flooring, said "You won't notice the difference,"--- and instead they laid wood flooring that definitely doesn't come anywhere near the width. With few exceptions, most of the contractors we've had to deal with have been callously dishonest and opportunistic, and also charging far more than is fair. They were fine with the demolition phase after our house was flooded. However,

Based upon our 10 day evacuation experience during the 2017 Tubbs and Nye Canyon fires in Sonoma…read moreCounty, we learned to start the claim process as soon as possible this time around. So during the nine days we were evacuated from the 2020 Glass Fire, we called our insurance broker and started the claim process. Two days after we returned home, a SERVPRO inspector was at our home to do an inside and outside walk-through. He gave us an immediate oral report on what he would recommend to our insurance company. During the next two weeks, he called to give us updates regarding the progress of our claim. The fire mitigation work started the third week and after five days, everything was completed. I cannot say enough positive things about our experience with this SERVPRO team starting with the inspector. The crew that he brought in to power wash the outside or our home, remove and replace our attic insulation and especially the four members cleaning crew that cleaned our home from top to bottom were professional, competent and caring of all of our belongs. The inspector worked with us and allowed us to use our own window washer and rug and solar panel cleaners. In addition, related to these last three items, SERVPRO coordinated with our insurance company to make sure these items were covered cost-wise. My wife and I were so pleased by SERVPRO's timely and professional response and highly recommend this particular SERVPRO team.

John was incredible!! It was impossibly hard finding someone to look at the issue without charging…read morean arm and a leg to even give a quote and give an honest assessment about a very scary issue in my home. After calling 20+ providers who were using fear based tactics to get a sale, it is clear that this company is the best in the area and will give you a true expert evaluation. For any future needs or if anyone asks for a referral - I will not hesitate for a moment to refer them to All Hands Restoration. Thank you so much John!!

All Hands did an outstanding job on a mold remediation project at one of my properties. As an…read moreincome property owner, I have to have quality work and this outfit was tops. Their price was much lower than other estimates, with no sacrifice in quality.

ServiceMaster Restore in the North Bay (Benicia / Santa Rosa area) charged me $285 for a crawlspace…read moreinspection and estimate related to flood damage. I provided a detailed crawlspace scope document and specific questions beforehand because the work needed to meet NFIP insurance documentation requirements. Jorge sent an estimate that was a generic Xactimate report that did not address the scope provided or answer the written questions I sent multiple times. It concluded the structure was "dry" but included no inspection documentation or moisture readings. The work authorization also listed a contractor license that is expired, and when I asked for the active license number and contracting entity, I was directed to the CSLB search page rather than being given the information requested. After several weeks of trying to resolve these issues, I requested a refund for the estimate fee.

We were on vacation when our home flooded. Service Master came in within an hour or so after we…read morecalled. When we arrived home our things were packed in an impeccable manner. Shelly was the lead of the team packing our home and we immediately trusted her implicitly. Her professionalism and sweet personality brought us so much peace through the process. Thank you for taking good care of us, team! You are amazing!

Wow. Fast quick and super work. Best carpet steam cleaners…read morewe have ever used. The technician was very proficient and cleaned up perfectly. Even heavy staining was removed.

We had someone come out with carpet samples and to measure for a quote…read more -The quote provided indicated that the square footage was much higher than the other two companies we ended up getting quotes from and since the charge is per square foot it added a ton to the total. -I noticed that the quote included the cost to take out carpet in all rooms but there were two rooms that had no carpet to be taken out. -We asked for help picking a carpet to install and it turns out the one recommended does not meet any of our needs and would have been a big problem. -Then he said the carpet would be ordered and could be installed the next week since we were in a rush. 5 days later he hadn't ordered the carpet and we started shopping other companies. -The quote said that if we are talking to any companies let them know since they would beat or match reasonable competitive quotes but once I mentioned we were shopping around the guy stopped responding and I'm glad he did so we didn't get stuck overpaying for a carpet that isn't right for us

Brian with Team 10 was a huge blessing during a very stressful and overwhelming situation. From the…read morestart, he was professional, communicative, and genuinely cared about doing things the right way not just the fast way. He took the time to explain the process, answered questions thoroughly, and never made us feel dismissed or rushed. His knowledge and expertise have been truly foundational in transforming a situation filled with uncertainty into one grounded in clear strategy and direction. He doesn't just show up he brings insight and clarity that build confidence when it's needed most. What really set Brian apart was his integrity and compassion. He is fully dependable and consistently delivers with the level of excellence he promises on his website. He followed through on every commitment, showed up when he said he would, and treated our home and family with respect. In an industry where that level of care and follow-through isn't always the norm, Brian truly stands apart. If you're looking for someone knowledgeable, trustworthy, and results-driven, Brian and Team 10 are exactly who you want on your side. I'm truly grateful for his support and would not hesitate to recommend him.

Brian was responsive, efficient, knowledgeable, thorough and reasonably priced…read more The plumber who installed a new cleanout on the sewer line in the crawlspace under our home left a mess on the vapor barrier, including "black water" and solids. After receiving a "minimum" bid from a national firm to complete the cleanup work, Brian and Team 10 did an outstanding job completing the same work at 75% less than the national firm's "minimum bid. I highly recommend Brian!!