They were an amazing company. They really took the time to make sure we understood what was…read morehappening and if we had any questions. They were fast. It was late on a Friday of all days and they still showed up. Now that's service. I recommended them to all my neighbors.

Very responsive and reasonably priced. We had another company that our insurance recommended give a…read morequote that was double the cost of what RestoreX was charging. Very prompt and efficient work, and they followed up after the job to make sure it was done right. Highly recommend them!

I engaged RCA to renovate the tiny kitchen in my 1910 home and I couldn't be happier with the…read morefinished product! I love it. The attention to detail is outstanding. The RCA team and their subs are professional, communicative, and very easy to work with. I felt heard - like the team was collaborating with me to bring form to my vision. From initial work with Terry on design and material selection, to Warner as project manager and Adriana as project coordinator, I received clear communication for the duration of the project and they proposed solutions when surprises arose. Mold was discovered during demo, and Luis and Irma managed the crew, containment, fans and filters. The cleaning and wrap up at the end of the project was impeccable. I'll absolutely look to RCA for my next renovation project.

In one of the most difficult experiences of our lives, RCA came through for us! Water damage…read moreforced us out of our home for 3 months, and they provided exceptional value and guidance throughout. Terry showed up right away after the accident, and was able to have a plan and insurance approval to get the ball rolling ASAP. The crews that showed up were professional and skilled. Many thanks to Norberto, Denis, Adriana, Sherry, Tom, Manny and so many others! Our project manager Tim was extremely knowledgeable, helpful and thorough. Our finished product is wonderful! Thank you everyone at RCA!

ServiceMaster Restore in the North Bay (Benicia / Santa Rosa area) charged me $285 for a crawlspace…read moreinspection and estimate related to flood damage. I provided a detailed crawlspace scope document and specific questions beforehand because the work needed to meet NFIP insurance documentation requirements. Jorge sent an estimate that was a generic Xactimate report that did not address the scope provided or answer the written questions I sent multiple times. It concluded the structure was "dry" but included no inspection documentation or moisture readings. The work authorization also listed a contractor license that is expired, and when I asked for the active license number and contracting entity, I was directed to the CSLB search page rather than being given the information requested. After several weeks of trying to resolve these issues, I requested a refund for the estimate fee.

We were on vacation when our home flooded. Service Master came in within an hour or so after we…read morecalled. When we arrived home our things were packed in an impeccable manner. Shelly was the lead of the team packing our home and we immediately trusted her implicitly. Her professionalism and sweet personality brought us so much peace through the process. Thank you for taking good care of us, team! You are amazing!

The work got done, but the customer service was inconsiderate and disrespectful…read more We help out our in-laws that live in house about 100 miles away from us in Windsor, CA. The water supply to the refrigerator's ice maker failed and water soaked through the floor, insulation and into the crawl space. Unfortunately it wasn't noticed for several days and a large area was soaked. A ServPro contract was signed to mitigate and repair the damage.  After the insulation was removed and the sub-floor dried, replacing all of the insulation was delayed because some of the ground was too muddy to work. The project manager informed me he would let me know when the workers would return. Several weeks went by without receiving an update.  I then texted him a request for an update on the work. After not getting a reply for two more weeks, I had to find someone at ServPro to express my dissatisfaction on lack of communication and  work progress. Management got involved and was able to schedule the final phase to be completed in two weeks later. This is not acceptable; customers should not be kept in the dark or have to go up the management chain to complete a job.

They were called by my insurance company to dry and clean up my house because of water damage. They…read moredid an excellent job. They were very helpful answered any questions I had professional above and beyond doing their job perfectly I would highly recommend them to anybody in the emergency like that they will come immediately and take care of it. My insurance paid for it so luckily, I did not have to, but whether you would have to pay for it or the insurance I think they are the first people to call in emergency like water, damage, fire, etc..

Our neighbor's washing machine backed up at the sewer connection and flooded in to our house. When…read moreI spoke to David, his next available appointment was the following Monday. I expressed our need to get work done sooner and so he was able to rearrange his schedule and arrived at our house two hours later. His estimate beat the other quotes and we started work eight days later. Their containment area stayed in place which was important. Our previous residence went through remediation with another company which couldn't keep their containment wall from falling. I also want to mention that since our job was smaller compared to others, we were having a difficult time getting other companies to give us a quote or reply in a decent time.

They turned a horrible situation into a workable one. Response was immediate, work was clean and…read moretight! Hope you never need them but if you do, these are you guys!!!!!

I've had the pleasure of working with Steven at Remedy Restoration, and I can truly say they are an…read moreamazing company to work with. Steven is always professional, dependable, easy to communicate with, and genuinely a great person to work with. He values his relationships with the people he does business with, and that really shows. Remedy Restoration is a company that takes pride in what they do and treats people with respect. My experience with Steven has always been positive, and I really appreciate the trust and great working relationship we've built. I would absolutely recommend Remedy Restoration to anyone looking for a reliable, professional, and trustworthy restoration company.

I was helping a friend who was in need of a clean out of their apartment. I left a voice message…read moreafter hours and a text for this company and they called back promptly. My friend didn't end up using them due to the scope of the job, but the response time was great. The gentleman Travis who called me spent a good amount of time fact finding with me and explaining the type of service she would need and I appreciate that so much. So although she didn't end up using them, the customer service and response time were worth a review in my opinion.

I was super impressed from my first call and throughout the entire process. West Coast Fire and…read morewater was incredibly responsive, compassionate, and practical in helping me address my project. The remediation crew was professional, friendly, and very thorough. When you need to call someone like this, it's often because of a very challenging situation that find yourself in and I would highly recommend this company as they really helped me to figure out a plan that met my budget and needs, I never felt like I was being sold too or signing up for extra services that I did not need.

Called days after a few trees fell on the house, water leaking into the kitchen area and they never…read moreresponded. Now 4 months after we tried to get a quote to fix the damage and they are requesting us to pay them before they give us a quote. Have gotten the run around from Sara, tristen, Jason now waiting to see how John is.

Wow. Fast quick and super work. Best carpet steam cleaners…read morewe have ever used. The technician was very proficient and cleaned up perfectly. Even heavy staining was removed.

We had someone come out with carpet samples and to measure for a quote…read more -The quote provided indicated that the square footage was much higher than the other two companies we ended up getting quotes from and since the charge is per square foot it added a ton to the total. -I noticed that the quote included the cost to take out carpet in all rooms but there were two rooms that had no carpet to be taken out. -We asked for help picking a carpet to install and it turns out the one recommended does not meet any of our needs and would have been a big problem. -Then he said the carpet would be ordered and could be installed the next week since we were in a rush. 5 days later he hadn't ordered the carpet and we started shopping other companies. -The quote said that if we are talking to any companies let them know since they would beat or match reasonable competitive quotes but once I mentioned we were shopping around the guy stopped responding and I'm glad he did so we didn't get stuck overpaying for a carpet that isn't right for us

If I could give a negative 5 stars I would. I don't know who the people that this company sent to…read moremy house but they literally went and got a hose into my house and hosed everything. Water in my vents. I just bought the house and I needed it cleaned. It was nasty so I figured a bio hazard company that charges $2900 would get the job done. Not even close. To much to even get into but besides to say everything is still a mess and now I have vents full of water and a bigger mess to have to figure out. They are threatening to put a lien on my property. They said they couldn't clean because my house is old. I guess if you have an old house they can't clean it

I was looking for some Hoarder cleaning for a one bedroom apartment I manage in Vallejo. I…read moreresearched several different company's and talked to a few techs who seemed to be extremely high in pricing. I spoke to the technician from Bio Hazard Plus and explained my situation. He stated, he couldn't give me a quote over the phone. I thought wow, this is going to be really expensive if the tech comes out, but I thought it can't be no worst than the prices I've already gotten. The technician Artra came and was extremely nice and polite. He listen to me go on and on about this situation. He than told me not to worry, he will take a look at it and give a good price. I waited outside. After about 45min, he came out and gave me his price. I was like wow, he was 40% cheaper than everyone else I had spoken to. I ask him to come by in two days. Artra came over and delve right into the job. After two hours, the house was clean, sanitized and disinfected and ready for move in. He even through in the disposal of garbage and debri. Thanks Bio Hazard Plus, Monica J.

We had a pipe break in our kitchen and there team responded within 2 hours and had everything dry…read morein a couple of days with hardly any damage being done.

This company was very responsive. The quality of service was A1, very professional and on time. I…read moream glad I found them. Thank you for the awesome job. I highly recommend them.