Even though Terry was delayed getting to my resident, he was very professional and clearly knew…read morewhat he was doing. I had a couple of leaks from my pipes in the basement and everything was fixed. He took the time to explain the problem and the solution, which I really appreciated. I will definite use this service again in the future.

How do I add zero stars?…read more Company came out quickly to look at pipe issues, but i had to regularly remind them by calling to show up for their job. CSE did handle the pipe issue but never fixed concrete they dug up. 5 months later, still unfinished. Office admonishes me when I call. 6 weeks of calling, just being told the same things so that I get off the phone. Technician now leaving me on read. Will never use again.

Pedro responded to my service request promptly. Arrived an hour later and completed the job very…read morequickly. Job was done in a professional manner. No issues at all.

Quick response to my service request. My issue was able to be looked at and quoted the same day…read more Everything was replaced and working the next day! Reliable and great communication.

I recently hired Chicago Sewer & Drain Professionals, Inc. after reading great reviews on both…read moreGoogle and Yelp, and I couldn't be happier with my decision. My kitchen sink was draining incredibly slowly, and my previous attempts to fix it just weren't working. From the very first phone call, the team was professional and easy to work with. Scheduling the appointment was a breeze, and I was given a courtesy call on the day of service with an estimated arrival time, which ended up being earlier than expected. I really appreciated the heads-up, as it worked out just fine for my schedule. When the plumbers arrived, they were prompt, courteous, and took the time to ask about the issue before assessing the situation. They gave me a reasonable verbal quote and got to work right away, completing the service the same day. I also liked that they accept credit card payments, making the whole process even more convenient. Thanks to Chicago Sewer & Drain, my kitchen sink is back to normal, and I couldn't be more satisfied with the experience. Would I hire them again? Absolutely! Would I recommend them? 100%

Stay away from this company. They cannot be trusted, they left my house destroyed with 10 holes all…read moreover my laundry room and a basement bathroom after paying 12,000. We initially contacted the company to fix a clogged kitchen sink. Before they arrived, we clearly explained that rodding had already been attempted and did not work, and that we needed someone equipped with a camera inspection to locate the clog. When they arrived, they insisted on trying rodding again, saying their machine was more powerful. After several hours, the clog remained. My stairs carpet was full of mud after they left.. They returned another day to troubleshoot, but the camera they had was too large to see inside the pipes which again we had requested a thinner one from the start. Tomas indicated that they needed to do one , two small openings max to locate the clogged pipe. However, this escalated to ten holes throughout the laundry room walls and ceiling, as well as the basement bathroom walls and ceiling. He changed a pipe in the bathroom for no reason. To justify that he opened holes on the bathroom tha had nothing to do with the kitchen sink? Eventually, they discovered that the pipe leading to the outside of the house was collapsed. The solution was to excavate under the house, outside concrete stairs, under deck to fix the pipe. My husband proposed the solution to reroute the kitchen drain through the laundry room floor to connect to the city pipe. They said they needed to come next day to hydrojet and find the city pipe, plus 3 days to do the work. The quoted $12,000 which we felt was a lot of money but we had no kitchen sink for over a week now, 10 holes on the house, and not thinking clearly at this point. We accepted given the stressful situation, we agreed and paid $6,000 upfront. The work was completed in less than eight hours (versus 3 days) far less time and effort than represented. He promised us before starting that he will send someone to cover all the holes. Well he never sent anyone. After a couple weeks we texted and he gave us some BS excuse that he wanted to make sure he sent someone good, didn't mater the cost. A month later, same story, that the job is to small foe him to find someone (10 hold is small? I cannot imagine how much wrost could have been if we let him excavate towards the outside of the house. In summary he can't be trusted, his words means nothing. Do not pay him until you are satisfied. I File a formal complaint with the Better Business Bureau (BBB), and he didn't even answered, that is how much he cares. So i am going to leave this review in every place they are advertised and every moms, community facebook pages from north riverside to 10 miles around.

I own a town home. I've had numerous problems with my sewer and have had several plumbers look at…read moreit. Most recently about 25 feet of sewer line outside my garage crashed. The first plumber knew there was a problem because he put about 40 feet of rod through the clean out in the kitchen, which came with the house. He noted that it was only about 17 feet to the sewer main. He didn't have a camera and never came back. I called the plumber I normally use. I thought that if I was going to change a pipe, I might as well have a clean out installed. He located the problem and dug a hole about 5 feet down. There wasn't a pipe there. Before talking to me, he dug a hole a couple feet away and changed a pipe to install a clean out. He threw out the pipe before I could see it and tried to convince me that there was a second problem. He didn't come back to seal the hole until I called the Illinois Attorney General. I called a third plumber who located the problem in the common area. He dug a hole so deep they hand to dig a stairway so they could get in and out. I called a fourth plumber who located the break on a 45 degree angle in the common area. I contacted All Star Plumbing and Sewer. Michael found the problem right away. They dug a hole about 3 feet deep 6 inches from where the second plumber dug his first hole around 2 feet from the end of the clean out. The pipe actually went straight down. It kind of makes sense because some units had basements, but the issue is I had about 15 feet of unnecessary pipe and about 3 unnecessary turns. All Star fixed that design flaw by putting an elbow on the end of the pipe and turning it out. They verified that there were no tie ins after that point. I put gallons of water through that pipe to test it. It works great. The other thing is All Star is legit. As part of the due diligence, I checked his license with both Chicago and Illinois on their web site. He gave me a copy of his insurance certificate. I even checked his business with the State of Illinois and it's in good standing. He gave me the permit and dig numbers. I could see where the utility companies marked the lines. I was there with the building inspector when he examined the work. He wouldn't take Bill or my word for anything. He wanted to see it. The inspection passed with flying colors. He was listed as A+ on the Better Business Bureau's web site. His Yelp reviews were all 5 Star. I agree All Star Plumbing and Sewer deserves all the stars so I'm giving them another 5 start review. The icing on the cake is their price is reasonable.

All Star Plumbing did a great job for me. They solved a tricky long time problem with a slow and…read morerepeatedly clogging bathroom drain system in my very old house. It was challenging to pinpoint the exact section of pipe causing the problem which, as it turned out, was behind a wall within a void that had to be accessed from another floor, but they were persistent as well as cheerful and polite throughout the entire process. I think the pricing was good for what they had to do. I also had them replace a leaking kitchen faucet, which they did very efficiently. I would hire them again.

These guys in a nutshell are awesome. They're pricing is very good. Their quality of work is great…read more Their responsiveness is awesome. I highly suggest you give them a chance you won't be disappointed.

Juan from Go-Rooter was absolutely amazing, professional, informative, communicative, and friendly…read more He came to our rescue in an emergency the same day, hydro-jetted our main city sewer line and got everything working again, all at an affordable price. Definitely use his services for all your sewer needs!

Jimmy and the rest of the team were great! I interacted with 3 members of the team and all were…read morekind, courteous and professional. My experience with them started off as a non-emergency consultation. Enrique came out right on schedule, we walked thru the issues, and I got a text with the official estimate. He was very clear about what needed to be done and how. He didn't try to scare me into a remodel (yes someone else tried that). I also got estimates from 2 others, but SR was the best. Their estimate wa comfortably within my budget. NOTHING WAS LEAKING AT THAT TIME so I planned to schedule work early January. Then I came home to leaking ceiling. Since they're available 24/7, i called their office. Maria was able to schedule Jimmy to come out within a couple hours. He made sure the pipes were OK, then found the bad seal on my tub. Four hours after coming home my ceiling was no longer leaking, my tub was sealed, and we had plans to fix the rest before the end of the week. Finally, the day of the planned project arrived. Jimmy came out early because I had an afternoon commitment. Everything went exactly as he said it would. Time and cost matched my estimate/ consultation EXACTLY. (Luckily no surprises midway thru the project). He wrapped up, checked his work, and cleaned up. Will 100% be saving this business to my favorites.

We had a plumbing emergency on a Saturday where we had to have our water shut off when we were…read morehosting a party later that night. I called around and superior rooting was the only one who could come same day. What a relief! Other companies claim to have emergency services but didn't have availability until Monday, not an option for many plumbing issues!

Before I called Adam I first called rooter router and the guy came and said he "cannot open the dum…read moretrap" because something might get in his eye- and left- please do not use rooter Router - complete garbage!! I called Adam and he immediately can out and cleaned out my drain in 15 minutes- did an remarkably job!!!! Strongly recommend Adam for any plumbing issues- Excellent work

Joseph and Nick came to repair my busted pipe, they then destroyed my kitchen to then advise me…read morethat there was another busted pipe. I was quoted $2200 to repair however because they were not able to save my cabinets in my kitchen. I was only told that I needed to pay $1400 with giving me a 10% discount, and still end up paying $1260. My kitchen looks terrible. There's a hole in my home. They advised me that they could come back to put the kitchen back if I would purchase my cabinets and other expenses again...marerial & everything but their labor would be $2600! I felt like I've been ripped off already, I'm a first time homebuyer. I do not recommend this company if you do not want to be screwed I will not have them to come back to my home after having two other plumbers come here to ask me did they charge me $300 or did they charge me $500? I was too embarrassed to tell them what I paid! But I knew I was screwed so please be aware Every one ladies especially!!Because this is what your property will look like in the end!!! I have to hire another company to fix this horrible hole in my home! and install a whole kitchen in my apartment and also my basement unit was damaged during this process as well. I'll upload pictures of both. I haven't been able to eat for the whole weekend. It is very expensive trying to feed me and my artistic Son! And it looks like we're gonna have to eat out for the whole week now because that's how long it'll take someone to get back in here to fix this mess for me. Just please be aware! I'm really having a rough time over here and this is the outcome of their terrible work. Oh, I must add that I paid cash for all these people to come and look into my home! This company was paid first! And I'm out of $2700 already not even including the repairs!!

Utterly disappointing and maddening…read more Utilizing the free estimate I called these guys first. It is not really free as it is just added into the cost if they fix something for you. What initially was a small job costing me $300 (overcharged on this too) for less than an hour and maybe $15 in supplies ballooned into a $13000 job. Fixed a very minor problem that had I known what it was I could have done myself. Brandon either lacks experience, lacks knowledge or just does not care and I am not sure which of these is worst. They claimed they ran a camera into my sewer line and there was a collapse along the west edge of my home. I said please check the south edge too as that was where water was coming back into my pit. Brandon said it was probably nothing on the south edge that needed repair. Initial verbal estimate for west edge repair was $4500. Unable to secure another estimate in a timely fashion as we were going out of town in 24 hours and more water kept leaking in after dishes, flushing toilets, laundry or showers. We were kind of desperate. I found out I had a rider in my insurance that would cover up to 10K in sewer line repair. Brandon suggested he could write the estimate high and "we both could make some money". At that point I should have never dealt with them but like I just stated we were in a tight spot. SO he proceeds to write a an estimate of $10, 650 for an 80 square foot repair area on the west edge of the house with a clean out that also included the south edge if it needed it. I said I wanted the clean out on the south edge of the house where it would be more hidden and not underneath my entry door. He acknowledged that and said okay. That was a lie. They only fixed a 6 square foot area on the south edge of my home and did not put the clean out there as instructed. What happened to the west edge??? No idea as he never communicated why it was not fixed. Magically while we were away his crew "discovered" that a main line and gutter line were collapsed in my front yard. There was no camera showing the collapses because he couldn't get the camera far enough in because of the repair needed on the west edge. Of course they could pull out root balls and sludge and make it appear like there was some major issue. The price ballooned to $13000...I found out via text message on Yelp while on vacation. And guess where he puts the clean out??? In the front yard which is the worst possible place for our liking. I hate it there. And to top it off they don't clean up the massive dirt pile. He never communicated that the dirt needs to sit. I said I did not want it and would add dirt as needed. I never would have agreed to leave my yard like that and neither should you. He said he would take care of it and another thing I negotiated with him. Brandon never showed and never responded to any communication attempt. Additionally I told him I needed an updated bill of sale stating the work he had completed and how he arrived at the price he did. He was told upwards of 4 times. I need this to file a supplemental claim as my insurance only covered $7600 worth of the job (they said he excessively charged us for what the work that was shown based on what he had written. Essentially they were like he did not do the job as written. He never sent it and again never responded. All I have is a bogus estimate for work he never did and a literal bill of sale just stating $13K owed. I know he did not pull a permit and it was not inspected by City of Chicago. I verified with my alderman's office no permit was issued. Brandon said he would take care of it. He lied. Fun fact about Chicago. It is the only city in Illinois that PVC is not allowed in the ground for sewer lines. Either Brandon did not know or did not care about that and I again am unsure which is worse. The work they did is not up to code per City of Chicago. Without the updated bill of sale stating what was actually done I have no warranty for any work. I also have no ability to report what was done when I go to sell the home. I am unable to file a supplemental claim and try to recoup the excess costs. And I have a stupid looking clean out in my front yard. This entire process has caused me way too much anxiety. I have spent way too much time thinking about it and losing sleep. I have learned from this experience though. Get multiple estimates from different companies regardless of your situation. Get everything written down in a contract. They also charge 5% for credit card use which is a joke. But most importantly you just cannot trust Red Hot Drain. They lack common courtesy, respect for customers, have terrible communication skills and deserve to fail. Contacting Better Business Bureau next and then the state Plumbing Commission.

Came in February 2025 for a pipe leaking from the shower above me . Charged me $750. The shower…read moreis still leaking. This is a picture of my open ceiling. My tenants still can't shower up there. I'm a senior citizen. So I don't have that kind of money to throw away