Reposting my review after Yelp deleted it for mentioning the tree guy I ended up using…read more.. Wish I could give 5 stars - Wanted to support a local crew and went with Aaron (The Tree Man). He came to my house and provided a quote to which I agreed. He indicated his crew would be there either the next day or the day after that. I stayed home both days and he never showed or called or texted. I texted him asking why he hadn't come or called or texted about the job and never received a response. His crews have been working the roads, possibly for PGE, and I saw them out working while I was waiting for him to contact me. I'm guessing he is too busy or something, who knows? --- I ended up going with another local company [insert deleted company] and was very happy with their service.

Everything went well. Lots of guys who were efficient and cleaned up after. They had what…read moreappeared to be good safety and protection for the workers. Happy with the job they did and would recommend.

Responsive, Attentive and Honest! Robert responded to my…read morerequest immediatlely and inspected and diagnosed our oak as being overwatered. He could have easily sold me a "bag of beans" and I wouldn't have known any better. I appreciate that honesty and will certainly be contacting them for any future tree work.

Robert did some work for us in our cul-de-sac and he was over the top terrific!…read moreHe was able to help make decisions on site. Communicated perfectly and showed up on time.

I've waited many months to leave this review in the hope that it wouldn't be necessary. Our family…read morehas worked with Peter and his wife and business partner Kimi in the past. We connected with their son Chad last summer after he took over the family business. Chad and his team came through and did a bunch of work for us over eight days, and for the most part they did it well. The tree removal work was really excellent (and they did a lot of that). The pruning was more aggressive than I would have liked - they stripped my oaks pretty bare, not in a way that did long term harm but in a way that other arborists have commented on negatively and that have left the oaks much less beautiful than they were. Also, and even more importantly, Chad bailed out before completing the project and stopped returning our calls, texts, and emails once he had his check. The work had two phases - the main phase, on our property, and the smaller but most important phase - the light pruning of a neighbor's towering oak, which over 15 years has now almost completely obscured our once-stunning view of Mt. Tam. We made clear to Chad up front that the view restoration was the main reason for the job and the goal that most of the other work was pointing towards. We connected Chad with the neighbors and, though his follow-through was slow, he told us that he'd had positive communications with the neighbors and that they seemed open to the pruning. When the on-site work was finished, it became impossible to reach Chad. We called, texted, and emailed him many times about the view issue and got no reply until 4 months later, when he sent us the final bill for the job. Having had experience with his lack of follow-through, we said we'd prefer to hold off on payment until the view restoration was completed. Chad replied that it would be "silly" to hold up payment over what would be no more than "a couple hours" of work. He said he would comp the work in order to be paid sooner. We should've trusted our gut. You can probably guess the rest of the story. Months of calls, texts, emails, and NADA. Like a bad boyfriend, Chad GHOSTED entirely, leaving our bank account many thousands smaller and our home a room with no view. We really liked Chad personally and gave him so many chances to make things right, and he just dropped the ball and stopped communicating entirely. Chad and his his parents (Peter and Kimi) are kind and lovely people, and it makes me sad to have to write this review, but people should learn from our mistake and not confuse friendliness with professionalism. While on the job, Chad was friendly, ingratiating, and attentive, but once he was off site, he was gone. My advice is be sure he completes EVERYTHING you agree to before you pay your final bill. I hope that he will grow into this job and learn to do better. I really believed that he had that capacity.

Rescued! During a recent storm, Kimi, Chad and their team rescued my elderly parents from a huge…read moreoak that fell that blocked the entrances to their house. Chad came by within a few hours to clear a safe path and then his crew came the next day to remove the oak. Kimi even offered to bring my parents groceries. So kind, efficient and reasonably priced. They made a very stressful situation so much easier.

Steve and his team have been out to our property on four different occasions to take down old…read moregrowth pines that the county recommended we remove. Each time, they've done a fantastic job and leave the property looking better than when they arrived. I found that he only recommends work that has to be done - and goes out of his way to save Trees that have a nice life ahead of them. I highly recommend their service.

I was told by my neighbor that she wanted Steve Clement to do the job..I called he came out I told…read morehim the "situation"...and after waiting 10 days he blew me off and said "he can't help" ....it was a touchy situation but ALL PARTIES AGREED THAT STEVE WAS THE GUY...well he wasn't the guy and after making me wait for over a week to schedule a simple tree topping for view... texted me saying he didn't want to top it as it was a "no win for him"... we begged he blocked my messages UNBELIEVABLE ‼‼ I wish my husband was alive....Needless to say I called a 5 star rated Tree company to come out...they will be here Monday I don't need YOU STEVE...you're a NO WIN‼

This is the second major project we've hired Hector Chan and Mr. Arbor Tree Care to complete, and…read moreonce again they exceeded our expectations. This time the project included removing a 60-foot palm tree, clearing over 400 square feet of junipers and grinding the stumps, sculpting a beautiful oak tree, topping a mature pepper tree, and trimming several 50-foot redwoods back away from our house. Hector and his crew are, without question, the best arborists we've ever worked with. They arrive with all the professional equipment and a hardworking crew of seven who work efficiently, safely, and with obvious expertise. Despite the size of the project, everything was completed quickly and with great attention to detail. The trees look healthy, beautifully shaped, and professionally maintained. Just as impressive, they left our property spotless when they finished. To top it off, Hector's pricing has always been very fair and competitive. If you're looking for an honest, knowledgeable arborist who takes pride in his work, I highly recommend Hector Chan and Mr. Arbor Tree Care. We wouldn't hesitate to hire them again.

Great experience with tree removal and stump grinding. They are fast, professional and I felt like…read morethe quote was very reasonable. Would absolutely recommend.

Yesterday he told me he set up an appointment for my job with a subcontractor Jose between 1-3pm…read moretoday. When I called to confirm he didn't even have my correct address and asked me to call Jose myself (???). Unprofessional and poor business practices. Would NOT recommend!

We've been using Bob and his service for years now and couldn't recommend enough. Our neighbors…read morealso work with Bob and his team now. He is as honest and nice a person as they come. He will recommend others, such as Jose, if it is a better option for you. We work with Jose regularly now and he is a skilled and thoughtful landscaper.

My main problem was getting them to my house to actually prune the trees. They had to cancel and…read morereschedule a few times. I gave them four stars because I had to keep calling to get things (re)scheduled. I was able to quickly get Ed, their arborist, to come by and take a look at my property and provide an estimate. We walked the property. I indicated what work I needed and various issues. Ed provided me with some solutions that I implemented myself and some the crew would do to correct issues caused by the previous tree trimmers. Ed provided me with an estimate and said he would get me on the schedule. Once the crew arrived, about a month later, I walked the property again with them to show them the work so that we were all on the same page. Ed arrived shortly after and provided more details of what needed to be done to try and correct the issues. I was pleased with the results. Most of the issues were fixed. Some will likely take a year or two of corrective pruning to fully address the issues, but overall, the trees look great.. They cleaned up and left the yard in good shape.

Ed was very helpful in figuring out the best approach to some tree work we needed. It took awhile…read moreto finally schedule the crew to come and prune/shape three trees (oak, crabapple, magnolia) and do some shaping of our redwoods, but once here they did a great job and did a good clean up. Reasonable pricing also! We'll use them again.

Henry and his crew were very professional. They trimmed and shaped a large live oak in our front…read moreyard to perfection. They protected our many plants and cleaned up thoroughly. They also worked on another tree, trimming all the dead wood. Fairly priced and great customer service.

Henry and his crew were so efficient!!! They took out a big tree, left no mess and was reasonable.read more