In 25 years of driving, I have never written a bad review for a service center. I have never been…read morelied to nor experienced disrespect like I did here. Price Leblanc Toyota and specifically Brandi in the service department has changed that. As a first time Tacoma owner I was excited to be part of the Toyota team. I was also amazed how beautiful Price Leblanc is. There is even a restaurant on site. I dropped off my tacoma and met with Brandi to recalibrate my tire sensors and troubleshoot my door lock motion sensor not working. I informed Brandi that I added lights with two plug and play wire harnesses that can be unplugged if necessary and that I would reinstall the two wire harnesses after the troubleshooting. This should have been a very simple job. Over the next 6 and a half hours of my truck being there, I was told that the new wires could not be located, that permanent modifications had been made, I was hung up on by brandi, that 6.5 hours was not enough. When I realized I was going to be charged more, I quickly demanded that they stop so I can bring my truck elsewhere as I was already lied to about anything being permanently modified. Upon arrival, I was informed that they magically found a bad wire at the last second. I just wanted to pay my $200 troubleshooting fee and leave. This is where things took a nutty turn. Here is the email proof that I was lied to. The next day I emailed Brandi for the part number on MY Vehicle...after Paying for a Diagnostic. Can't make this up....She said MY part number was proprietary. Since then I brought my truck elsewhere and the bad wire was located in under an hour... for $140. I will never go back to Price Leblanc, not even for free service.

June 2026: Brought car in for 80k service. Service Agent tried to sell me on fuel injection…read morecleaning. I said that I had it done during 70k service. Agent said, "it's not in here." Then after plucking the keyboard, Agent said, "oh, here it is; you're good." Now I'm questioning 1) whether I paid for a service I didn't get, 2) if the service techs screwed up my paperwork last visit, or 3) if the Price LeBlanc service agents are told to "SELL SELL SELL" regardless of whether the vehicle needs it. In any case, I've lost trust in Price LeBlanc Toyota in Baton Rouge.

If you own a Lexus, you know that it is a great vehicle, but comes at a price. In other words, you…read moreget what you pay for. My last experience here was with the service center. While there is a very accommodating and nice wait area, I left disappointed. My service visit was supposed to include a wash and vacuum. Well, they did something because the vehicle was wet, but there was no evidence of it being vacuumed. The exterior had smears of dirt. Honestly, I would have preferred that they skip the cleaning process rather than smear it around or pretend that they did something.

My "Maintenance Needed "message came on a few weeks back so I took my 2022 Lexus ES 350 for…read moreservice. I was previously sent a coupon from Price LeBlanc Lexus for an exclusive offer that includes: engine oil and filter change, complimentary multi-point inspection and a car wash for $99! I scheduled my service. When I arrived, Jonathan was unaware of any offers and asked to see my email, and I showed him so he "honored" the price for the service. I also asked that my car be checked as when backing up only, I would get a high pitch squeel when applying my brakes lightly to slow down. I asked and was told service would not be long so I waited. After OVER TWO hours, my car was brought around and the service tech took payment and handed me my paperwork. He did not review it with me and only stated that they could not replicate the squeeking noise. Why didn't they come ask me about it so I could try and replicate it? Which I can because it is still happening. I was also meeting with a TECH rep fter the service as I could not get android auto to load. After her telling me what to do, I went home and it still does not work. It was then that I noticed that the "FREE " Car wash also had not been done. I then reviewed my paperwork and saw that my break fluid level was noted in the RED. No where could I see if this was addressed so I called the Tech, Jonathan, and left a message for a return call. He never Returned my call. I then get a call from from another gentleman who left me a message asking about my "experience" and I returned his call, only to get the service Dept. voice mail, so I left yet ANOTHER message, again NO RETURN CALL. I called the main number and asked to speak to ANYONE in service who could answer my question only to be told that there was NO ONE available and I needed to leave yet ANOTHER Voice mail,. Surprise, No return call. I then get an email from a nice young lady (can't recall her name) and explained to her my situation. She was very polite and assured she would get the service manager to contact me as soon as possible, He never did. I then notice that my cars "Maintenance Needed soon" message was still popping up on my dash after the oil change. They obviously never reset it. Is'nt that NORMAL proceedure? I looked over my paperwork again and that is when I noticed (at the very bottom) it says "Deleted Operation" Wash, Dry and Vacuum. Um, why? So, I really DON'T know if they ACTUALLY changed my oil/filter. Don't know if they addressed the Break fluid issue and I obviously did not get the wash dry and vacuum. I have owned many Lexus vehicles mostly out of Charleston SC where I was treated like royalty. That was NOT my experience at Price LeBlanc Lexus. I won't be doing business with a company that does not value its clients. I am treated better at a Jiffy Lube!!

We were driving in our Yukon xl on the interstate from New Orleans when our car stopped…read moreaccelerating. We had 3 kids and a dog with us. We pulled to the side and finally got it restarted and got off I-10 on the Siegen exit. The check engine light came on and we started getting texts to SERVICE TRANSMISSION IMMEDIATELY. We drove by a Chevy dealership first. Called them and explained our situation. They said they couldn't help us til Monday. This was Saturday morning. We kept driving and came across Royal Buick GMC. We pulled into the service department. They immediately diagnosed our problem. They completed the repair in less than an hour and it was under warranty so we didn't owe anything. I'm so thankful they could help us immediately and so quick!!

Bad customer service scam location I buy from there car 100.000$ junk car Ac problem I try to…read moremake with them back the car and then my money don't with me. I recommend that no people buy cars from there.

FOLLOW UP, there were a couple minor issues they had already scheduled for repair prior to…read morepurchase. Matt/Gina followed up to ensure all was ok and scheduled appointment for me to bring in truck for repair Ashley in service department was just as nice and helpful as everyone else The quality of the service and people are outstanding and plan on being a repeat customer

This is my third Subaru, and I can't say enough good things about working with Gina Mayon. Car…read morebuying can sometimes feel overwhelming, but with Gina it was the complete opposite--relaxed, honest, and even enjoyable. She is trustworthy, easy to talk to, knowledgeable, and genuinely focused on helping me find the right fit without any pressure. I've returned to Subaru again and again for the quality and reliability of the cars, but it's people like Gina who make the experience truly exceptional. Everything went smoothly from start to finish, and I really appreciate how stress-free she made the process. I highly recommend Gina to anyone looking for a new car--you'll be in excellent hands.

Anthony Jackson is a very good salesman. He is very professional. Go check him out at Royal…read moreMitsubishi.

My salesman was Anthony Jackson Although he was new, he was…read morevery professional and showed interest in what I was looking for. Overall service was quick and easy.

I had a very negative experience with this dealership. My salesman Danny was great very honest and…read morehelpful. The big negative was the finance dept. I left there with so many add-ons that I didn't know I was agreeing to. It increased the cost by thousands of dollars. I went back the next day to remove all the 'extras' that were tacked on. No luck. He told me they couldn't remove them. I then called Honda Corporate and they said it could all be removed and refunded. Went back to Team Honda and told them what Corporate said. Their response was they could remove them but chose not to. I traded my new Honda in for a Toyota. I really liked my salesman, but the finance guy, not so much. I cannot recommend this dealership. I know I will never spend my money there again.

Me husband bought me a car we haven't even left the car lot the raido is broken. Was working the…read morenight before when I test drove it get the car it's on E they agreed put at least enough gas to get to a dam gas station. Why is the radio suddenly not working also called us say the car was ready from detail by 12. Car wasn't ready until 5pm that's when we finally got the car with the radio broken. Horrible customer service we didn't receive any updates hardly while waiting for the car to be detailed. Would not get a car from them again said they figure out why the radio wasn't working but never did come back with an update. It's is outrageous my husband spent a lot of money on this car.

DO NOT BRING YOUR CAR HERE. Very disappointing service aftermath. I brought my vehicle in for an…read moreoil change YESTERDAY and my check engine light is on TODAY, serviced by technician 1283 & advisor Caleb Shreffler. My car is at 70k miles, regularly taken in for maintenance and should not magically have an issue immediately after DEALERSHIP service. I asked if different oil was needed due to an aftermarket turbo and was told no. - not sure if this is the issue or what but i am disappointed They could have loosened connectors, TB hose or anything so i would have to come back for declined services i planned to do myself due to overpriced services

Worked with Mark Lowery to buy a car for my son. He was great. Very professional, answered all our…read morequestions and concerns. Couldn't be happier.

While I have not purchased a vehicle here, I can say that this dealership's service department is…read moreoutstanding. My service advisor, Faithe, is very polite, attentive, and does a great job in helping you make the best decisions without pressuring you into unnecessary services. That level of honesty and transparency is rare and very appreciated. The master tech, Eric, is also highly impressive. He's not only skilled but also takes the time to clearly explain what your vehicle needs, why it matters, and what can reasonably wait. That kind of straightforward communication has built my trust and confidence. I have another Kia dealership much closer to home, yet I consistently choose to make the 45-minute drive here. The quality of work, integrity of the team, and peace of mind knowing the job will be done right the first time make it more than worth it. I have complete confidence in their abilities and wouldn't hesitate to recommend this service department to anyone.

Drove 95 miles to dealership. Agreed on price of older used car with Daryl (Darrel), Used Car…read moreSales Manager. Manager itemized over $400 00 for sales tax or 13% which should have been 9.45% for customer parish of residency or $300.00. Manager also included $436.00 for document fees which should have been $250.00 to $300.00 max. Manager included $400.00 of non-document fees with no written or verbal explanation of these fees which customer had no idea what they were for. Sales Manager displayed poor communication skills, lackluster and unconcerned attitude, incomplete and inaccurate price proposals, deceptive price strategies and proposals, very slow response times, (after 3 hours had not seen business manager), inability to train new sales employee, gregarious artitude, and poor customer relation skills. For these reasons, I would not recommend buying a used car from this dealership until a new used car sales manager is hired and one who is able to better train new sales associates!