Hand's down one of the best dental/medical groups we have encountered. They got the approval of a…read morefamous Orthodontist Dr. Neal Kravitz who we met out of town and raved about James River Orthodontist. We couldn't be happier! Cost, professionalism, care and staff. After two and a half years to use the big day, my daughter's braces are off

I chose to visit after seeing a friend/employee share a promotion on social media. I came for an…read moreInvisalign consult and was so impressed at the chairside care and friendliness of all the staff from the moment walking in, xrays, billing, consultation, and follow-up. The office is modern and vibrant, the staff are so kind and empathetic, and the location is convenient. Highly recommend scheduling a consult and experiencing top level care!

Amazing practice!! Awesome staff and Doctors!! I highly recommend them for adults who are…read moreconsidering braces .

I am a current invisalign patient. At first I was nervous about having the procedure done, but most…read moreimportantly was afraid of the cost. However, they offer a free consulation. Upon entering, the receptionist was very welcoming and warm. The staff really takes the time to know you and your wants. They know this is a financial impact to you so they value their work and always want the best results for you. I felt very comfortable during my free consulation, they took xrays and pictures to get an idea of what everything would cost. It was way more affordable then I thought. They were very honest about everything. So far, am I loving my experience with the company and highly recommend to anymore. 5 stars and if I could give more I certainly would.

Friendly staff. I am doing my ortho treatment here and everyone is very professional. I look…read moreforward to my ortho results! Dr. Byrd is amazing!

This office started off on a good foot with appointments and getting my son's braces on, now it has…read morebeen nearly 3 years and they act like they don't want to take the braces off. The personnel do what they want to do. They do not respect the parent. And call backs........WHAT ARE THOSE?? They never ever call you back. This practice is the worst!!! Stay away!!! If I had to do it all over again, I really would not. Now I am stuck with a son with braces that the office refuses to remove

This place is TERRIBLE! Go Anywhere else! The staff gave me incorrect information about HIPPA and…read morerefused to communicate clearly about my daughters care. They also tried to bully me into paying my ex's portion of the financial agreement, even though he is the one who signed it. The entire experience was mishandled from start to finish. I would strongly recommend going elsewhere.

Felt unheard. Dissatisfied with the results. Dr. is deceptive. Her "bedside manner" is like that of…read morea stone.No connection.

We love Commonwealth! We scheduled our first sit down visit for our daughter's 13th birthday. The…read morestaff presented her with a balloon bouquet and welcomed her wholeheartedly. She felt like she was already a part of the family. Our financial budget was set up easily and efficiently to help us afford everything with amazing ease. It was nothing like pulling a tooth! We have accidentally missed a couple of appointments and the staff never huffs when we call and apologize and they quickly accommodate all of our needs. 100% recommend and I plan to get my dental needs in order so that I may become a future client as well with my daughter. We are 2 months and 10 days into our relationship with these braces and they have made a drastic change to her appearance and confidence already!

Dr. Beyer and his staff have treated both of our kids with fantastic results! Our daughters last…read moreday in braces was TODAY!!! We (she) couldn't be happier with her smile and treatment. Thank you for taking such great care of their SMILES over the years!

My daughter is a former patient of Dr. Chip. While at his Monument Avenue office today, I have to…read moresay kudos to him and his staff for the extra measures they're providing to keep the office staff and patients safe. This is by far the cleanest medical facility that I've been to since the pandemic. Furthermore, all the staff had on masks, face shields, and PPE garments over their clothes. The staff are friendly and smiled. I'd recommend Dr. Chip for his has patience with the children and get to know them which is great. This is not to say that he doesn't get to know his adult patients because he does. If you, your children, or someone you know needs an orthodontist, then don't hesitate to contact Dr. Chip and his staff. There's a 10% military discount.

They are being vigilant with keeping patient safe during this scary time with covid concerns…read more They are great about sending a reminder of the appointment via text or email. Then they ask you to text when you arrive, and you stay in the car until they text you to come inside. Everyone is required to wear their mask and maintain distance. They also take appointments by text. I just love the Dr's and staff here, this is a very pleasant group and their processes make it so simple and easy. They've taken great care of my daughter and her teeth look great! We just got her braces removed after 3 yrs and were getting her retainer now.

My daughter received treatment at the Parham Rd location under the care of Dr Horsey.... While the…read moreexperience was pleasant during the time of treatment, today I received the most disgusting display of professionalism - post care. My daughter received a regular retainer after treatment however with her being 12 at the time she lost it!! I went back to Horsey and it was suggested to go with the permanent retainer as an alternative to her "losing it" again. I paid the $250.00 fee and the permanent retainer was placed. I was told that day, she should continue to wear the tray retainer at nights for a week and we went on our way..... fast forward 6 months later- I started noticing my daughter was beginning to form a gap, I called Horsey and came in for a visit. I was told she needed to have a 8 month treatment plan because the retainer broke and it would cost me additional money. I explained to them that I have a permanent retainer myself for well over 10 years and I haven't had an issue with mines nor have my teeth moved as I don't wear my tray at night ( this was one of the excuses I was told - my daughter was the wear the tray every night) I asked to have someone look into this issue because I didn't think it was fair to spend an additional substantial amount of money after spending well over 5k for the treatment. At this point the Dr and nurses in the back were very professional and understood my concerns. I spoke with a young lady at the front of the office, she identified herself as the "office manager, or office coordinator", I explained my situation to her and off the bat she said "it's my responsibility to make sure my child is wearing her retainer " I explained to her that I was told the permanent retainer should've fixed any issues and we were only instructed to wear it for a week. This young lady was at times combative, rolled her eyes at me and was very dismissive. She even had the nerve to lie and say I received the retainer for free, she quickly back tracked after I said I could show my receipt that I paid for it. At this point I have reserved a consult with another orthodontist, I'd rather spend the additional money elsewhere than to give it to this business.

Still great, just wanted to give props to Victoria! I don't always get her but when I do she's…read morefriendly, funny & professional!

Wonderful care and amazing smiles!! My two daughters and husband have all received treatment from…read moreWilliamsburg Orthodontics, and have beautiful smiles. Thank you for incredible care, professionalism, and for treating us like family.

We switched to Williamsburg Orthodontics when we moved to Williamsburg. My daughter had phase 1…read moretreatment at one of the largest orthodontic practices in Hampton Roads, I can say without hesitation that the quality of service, personalized care, and professionalism at Williamsburg Orthodontics are truly superior. Dr. Matt and Dr. Patti Eppright take the time to build personal connections, explain every step clearly, and adjust the plan as needed to achieve the best possible outcome. They made room for last-minute emergencies which gave us such peace of mind. The entire team is welcoming, caring, and committed to the best possible outcome.

The student was nice enough, but the instructors do not care. I kept being charged more than the…read moreestimate for substandard work. The student and instructor spoke primarily in a foreign language and I never knew what was going on, as they didn't bother to inform me. I kept showing up for appointments not knowing what procedure they had planned or how much it would cost. They are militant about payment, threatening to cancel appointments if payment is not made immediately after services are delivered, even if you are in bad shape from the procedure and have a hard time concentrating on financial matters. I was on my way to an appointment, planning to pay for the previous days appointment before my scheduled appointment, but they made me pull over on the side of the road while driving to pay immediately or have the appointment canceled. My local dentist apologized for the work done by VCU after looking in my mouth. He then adjusted the temporary denture so that it didn't cause me pain and draw blood if I attempted to use it. The instructor had refused to fix the problem as he 'only dealt with one problem at a time' and he had to remove some spicules. I had to have spicules removed by them and the local dentist I hired, who said he had never seen so many spicules sewed up in someone's gums. There were 22 spicules that had to be removed over a period of two months. They shattered my teeth and left the pieces in my gums and sewed them in. They ground down one side of my jawbone and did not even it out on the other side, so now any plate sits on a pivot point and cannot be glued in place, because as soon as any pressure is applied, the plate comes loose and falls into my mouth. I will have to pay for another surgery to fix what VCU dental did to my mouth. They promise you good work for a reduced price, but I received substandard work for nearly the same as a good dentist. The instructor should have been there to monitor the procedures, but he was absent for 99% of the work, only showing up to make the student nervous and make disparaging comments to her. I don't blame the student, as she was completely let down by her instructor. My experience informs me that the instructirs at VCU dental don't want to be there and don't care about the work being done. They don't even bother to speak English, to allow for understanding of the patients who visit. If you have an emergency, perhaps it is worth it to visit VCU dental, but otherwise, don't let them permanently damage your mouth with poor behavior and insult you with claims of non payment. Just avoid the place completely, if you can. When you go to an independant dentist, look attheir certificate and make sure it doesn't say 'VCU Dental''. If it does, go somewhere else for your own health.

I received total disrespect from the student and her overseers. When the student made mistakes I…read morequestioned it. I was told she cried and complained that I wasn't compassionate towards her feelings. The professor she cornered me and told me to more compassion towards her student. This appointment turned out to be some kind of therapy session it felt more like someone being a predator and trying to persuade me to think their way and not what I needed as a patient. I was very uncomfortable in this small office and being criticized for asking questions about my care plan. I realized these are students in process however they need to learn how to communicate with people and take criticism and correction better. I don't think they are teaching these students that it's more to just taking care of teeth but it's also making the patient feel confident that they can get the job done.