We love Dr Mei and Dr. Pratt. They are very friendly and sweet. Both of them, as well as their…read moreassistants are very gentle, which is especially important when you have a young patient like my daughter. She was 7 when she first came in. They were very accommodating and conscientious when we had a problem with the expander they had installed. One of the bands had become unglued and they brought us in on a day when they weren't officially taking appointments so they could fix it. Now J has braces and she actually likes them! We are on our way home to check out her new glow in the dark bands!

Love Doctor Pratt! The work she did on my daughter's teeth was amazing and she was super friendly…read moretowards my daughter. The staff is great and they work well together I have never had a problem here!

My daughter is a former patient of Dr. Chip. While at his Monument Avenue office today, I have to…read moresay kudos to him and his staff for the extra measures they're providing to keep the office staff and patients safe. This is by far the cleanest medical facility that I've been to since the pandemic. Furthermore, all the staff had on masks, face shields, and PPE garments over their clothes. The staff are friendly and smiled. I'd recommend Dr. Chip for his has patience with the children and get to know them which is great. This is not to say that he doesn't get to know his adult patients because he does. If you, your children, or someone you know needs an orthodontist, then don't hesitate to contact Dr. Chip and his staff. There's a 10% military discount.

They are being vigilant with keeping patient safe during this scary time with covid concerns…read more They are great about sending a reminder of the appointment via text or email. Then they ask you to text when you arrive, and you stay in the car until they text you to come inside. Everyone is required to wear their mask and maintain distance. They also take appointments by text. I just love the Dr's and staff here, this is a very pleasant group and their processes make it so simple and easy. They've taken great care of my daughter and her teeth look great! We just got her braces removed after 3 yrs and were getting her retainer now.

Hand's down one of the best dental/medical groups we have encountered. They got the approval of a…read morefamous Orthodontist Dr. Neal Kravitz who we met out of town and raved about James River Orthodontist. We couldn't be happier! Cost, professionalism, care and staff. After two and a half years to use the big day, my daughter's braces are off

I chose to visit after seeing a friend/employee share a promotion on social media. I came for an…read moreInvisalign consult and was so impressed at the chairside care and friendliness of all the staff from the moment walking in, xrays, billing, consultation, and follow-up. The office is modern and vibrant, the staff are so kind and empathetic, and the location is convenient. Highly recommend scheduling a consult and experiencing top level care!

Dr. Regimbal... where do I start. The short review: This practice is AWESOME. Most up to date…read moretechnology, free wifi, a staff full of helpful bubbly personalities, on time appointments, interest free financing, and thorough care. The details: we went over several treatment options at my complementary screening. I never felt pressured to go with higher options or anything like that. Additionally I was told I would be getting only partial braces. Keeping my treatment and cost at a minimum. Every visit was prompt, speedy and my treatment plan was even shorter than expected. 8 months later my teeth were straight, my braces were off and I was presented with an array of choices for my retainer. Nearly 6 months later and less than optimal retainer usage, my teeth are still perfect. You really can't lose at this office!

I wanted to add an update to this review. Last night I…read morereceived a call from Dr. Regimbal regarding my experience. She was very apologetic for the experience and assured me this was not the standard of service her clients usually received. She understood why I was upset and would not be a customer. I really appreciated her calling me to discuss... I was actually shocked. She didn't try to sway me to give her practice another chance or anything like that. She just wanted to apologize. She sounded sincere in her apology. It takes a lot of chutzpah to call and attempt to resolve a situation and I truly appreciated it.

Love this dental practice. Every team member is highly skilled, professional and super nice. Dr…read more Neal is an excellent dentist. Always well cared for!

I grew up back when dentists were to be feared. And if I'm being honest I was super reluctant to go…read moreto the dentist and for years and years I just didn't go. But, when my kids needed to go to the dentist we were fortunate enough to try Dr Neal and the kids loved him! After watching the kids grow up going to Dr Neal, I finally took my own turn in the seat and it was a night and day difference for me compared to what I had experienced when I was younger. Now I'm happy to say that my teeth and gums are in good health and my teeth are even straight now! I honestly enjoy going to the dentist now, something I would have never thought I'd say. Thank you Dr Neal and everyone there for helping me with my oral health!!!

Dr. J. Crichton.... GREAT Dentist, amazing chair side/bedside manors ! 5 Stars! Highly reccomend to…read morefriends and family!

I rarely write reviews, and the ones I usually write are positive. I went to Virginia Family…read moreDentistry because of the glowing reviews, but my experience was quite different. I've lived in the Richmond area for over 40 years and found their business practices concerning. My 19-year-old son, 17-year-old daughter, and I had appointments last week. After being informed that our new patient visits would total $577 for the same services (since we are self-pay), I agreed to proceed. While I understand my son is an adult, I made it clear that I would be paying for everything. I grew concerned when my dentist suggested pulling a back tooth due to a gap that might cause bacteria issues, despite no current problems plus making recommendation to see their periodontist and pushing a possible the idea of an implant for the tooth; as well as, selling them on their orthodontist after I mentioned that I had seen the orthodontist the day before...which they said they never got x-rays for and it didn't matter because theirs would be different. Additionally, we were told afterward that my daughter's visit would cost $60 more due to extra X-rays, which we were not informed about in advance. It's comparable to a mechanic doing extra work without getting your approval first. I decided to go along with it, appreciating the new patient discount. They then informed us my son would need a deep cleaning instead of a regular one and scheduled it for this week, again without giving any pricing information. When he asked if there would be extra costs, they implied there shouldn't be. Later, we found out this service would cost over $200. This was surprising since we were told otherwise, and they knew I was responsible for the payments. When I asked why we didn't receive a discount for my son's previous visit since he didn't get a cleaning the first time, they said his services were different. How? When the whole purpose of the visit was for a check up and cleaning. After speaking with the office manager, Lauren, I felt unheard and unacknowledged as a customer. She did not apologize or address my concerns, only defending their position. As a business coach and consultant, I've rarely encountered such poor customer service communication outside of the restaurant industry. We ultimately decided not to proceed with the additional service. Virginia Family Dentistry's communication with patients is lacking at best and unethical at worst. They lost out on over $1,500 of upcoming services we would have needed and the lifetime value of a customer. Choose carefully! They will not be getting any recommendations from me. It's noteworthy that they've disabled reviews on Facebook, which might explain the abundance of positive reviews here. I prefer practices that prioritize people over profits and are not influenced by private equity.

They do not explain what they are doing to pre-teens and children, they do not go gently on them…read morenor do they seem to know what they are doing, not friendly at all, they do not answer any questions (don't truly tell how to brush your teeth with the braces on or even how to apply the wax), overall they are crappy in my sincerity. If I may add, they promised to share what they will be doing to ease some nerves, but they didn't say but only one or two things about the process. They only seem to be after the money, which does seem about right in this economy. (they take down bad reviews on the website)

I love, love, love this place! From my 1st appointment and throughout they were all friendly,…read moreprofessional and safe. My results look AMAZING and the treatment was easy on my pockets! I'm a VERY happy patient.

I love this office! Everyone there is so nice and they treat you like family and ask about things…read moreyou told them about months ago. They truly care about forging lasting relationships with their patients. Dr Perkinson always puts me at ease whenever I need a procedure. He also isn't an alarmist like many dentists. If it can wait and it's not causing pain, he will wait. I really really recommend them. You will not be sorry.

Was here for my second visit today. My first visit was very serene, and I was very pleased- this…read moretime was a little worse for wear. The DDS herself actually did my cleaning, and I definitely noticed a difference between the bedside manner of her vs their very kind hygienists. Even such, my cleaning was very thorough, and she did offer to answer questions I had. Their desk staff are always very on top of it and they are easy to get ahold of, both of which are huge benefits.