During a very difficult time....Monarch brings serenity kindness compassion and amazing support…read morein making difficult decisions. Rayanne the owner and Justina gave us exceptional care as they took care of my beautiful daughter Christa. All of our worries were answered in a beautiful place of love. Thank you again.

They are exceptional; they significantly alleviated a difficult situation and demonstrate a high…read morelevel of proficiency in their roles.

Patient, kind, understanding, welcoming and helpful are the staff at Ponderosa Valley. They helped…read morein so many ways and we are grateful for their guidance in memorializing our Mom in a perfect way. Our deepest gratitude for each and every one that we worked with. They were all wonderful and kind.

My mother passed away unexpectedly and it was a complete shock. I have never planned a funeral…read morebefore and didn't even feel emotionally prepared to do so. Ponderosa Valley Funeral Services was recommended to me and my sister by the pastor at her church. When we arrived at the funeral home, we were met with such warmth and compassion. Steve, the funeral director, is very soft spoken and was very empathetic to our situation. Never having planned a funeral before, Steve walked us through each step and was extremely patient with us and all of our questions. He made us feel so comfortable. We felt like our mom was in really good hands and being treated with the respect she deserves. He mentioned how she had a warm blanket, a pillow, night light and music playing in the background. Even though my mom might not know the difference, it was just comforting to us to know that she was well taken care of. At the private family viewing, Steve and his wife Nanci set everything up so beautifully. We were actually surprised at how good they made our mom look, given the circumstances of her death. I was afraid I wouldn't recognize her, but I did. She looked beautiful and as much like herself as she possibly could. They really did a great job and are definitely perfectionists at what they do. Even though we had the actual funeral at a church two days after the viewing, Steve and Nanci took care of our flowers and brought them and the photos from the funeral home to the church. It was one less thing for us to worry about that day. They even offered to take and donate any flowers that we didn't want to take home. Because this is an emotional time for anyone going through it, it's nice to know that your loved ones are taken care of and that you feel cared for as well. I really love the fact that it is a small, family owned business. We really felt like we got the personal attention that we needed. Every time we called, we always got Steve or Nanci on the phone. Whenever we would pull up to the front door, Steve would come outside, greet us by name and help us with anything that we needed to carry in or out. I believe it's the little details like that that really make a difference. I felt like they treated us and our mom as though we were their family members. Thank you Steve and Nanci for taking such good care of us and our mom and for putting our minds at ease during this difficult time.

Funeral escorts coming back from the precession, driving like its grand theft auto with the lights…read moreon. MF was alone (no hearse, no one's being escorted), squealing his tires coming down Colorado making a left onto 8th ave west.

i want to start by saying thank you to Mrs. Taylor and her staff for blessing me and my family…read morerespectfully and lovingly say goodbye to my father. This by no means was an easy season but they guided us with patience and love. We felt like family throughout the entire process. May God continue to bless you all Mrs Taylor.

The facility is very nice - clean and organized. There is a waiting room for the family--or…read moreanyone-- to convene in prior to the service with many refreshments. The staff was very friendly and willing to jump in and help or find things to accommodate the set up the family wished to have. The chapel is a smaller room, but had several rows of seats as well as way to connect video and audio so everyone could see and hear. No problems with the staff the day of the service. The family did experience some issues prior to the service with communication and processes which didn't sound very helpful to the family during this time.

Went for a service for a family member of a friend. The staff at the service was super professional…read moreand very accommodating. The chapel is nice, with bench seating on both sides. When more guests arrived than were expected, chairs were brought out for additional seating. There is a nice sound system for speakers and music, as well as a video system for slide shows. There is a small lobby for greetings, guest books, and memory cards. While the service ran smoothly, there were a few hiccups, previously, with other employees who took care of details with prior arrangements and death certificates. Some details were not explained and requests were not followed as to who to contact, which caused delays that could have been avoided.

Delivered at the price advertised. Answered all my questions in a timely and polite manner. Made a…read morepolite and experienced suggestion on how many copies of the death certificate I might need and they were right.

We are trying them for the first time. …read more...................................... They were fantastic! This is the least expensive place we could find for cremation; we saved thousands! And yet, they were still professional, kind, and caring. The setting was clean and pleasant. They had many choices for memorial items. We plan on purchasing a plan from Kramer for our own final arrangements. We highly recommend them over all other crenation services.

After a terrible experience with another funeral home that rushed us and showed no respect for our…read moregrief, we found this place through a friend whose family they had previously served with dignity. The difference was night and day. They understood that saying goodbye can't be rushed and gave us all the time we needed with my father. Their staff was genuinely compassionate, never pushy about costs, and worked around our timeline rather than forcing us into theirs. They treated my father--and our family--with the reverence and care we deserved during our most difficult time. It's clear they see their role as serving families, not exploiting them. We're grateful for their kindness and professionalism when we needed it most. This is how funeral services should be handled.

Heflebower took excellent care of my Mother last month. She passed away in Texas, after turning 100…read moreyears old. Amy and the staff kept me informed after she arrived in Colorado. They made any necessary adjustments of my Mom after she arrived, and they were all so compassionate, caring, respectful and helpful. They were exceptionally helpful with recommendations for a restaurant for our family to go to after the burial. Everything went well and smoothly. They treat you like family and are very patient, as this is a hard situation to go through. I definitely would recommend them.

I spoke with Gail about final arrangements for my brother. She was so friendly and helpful and has…read moresuch a pleasant and caring manner. She lifted my spirits and made my day. She turned around a sad experience and made me happy to talk to her. She is wonderful!

Terrible communication and follow through. Did not post the obituary I provided on the day they…read moretold me to submit the obit to them for posting to their website. Did not contact the cemetery to set up services on the day they told us to go there for services. We flew from TX to CO for a burial and now we either have to pay for more flights and hotel or we will not be there to properly bury my grandmother with respect. Do not use this awful, disrespectful company.

We had the same exact experience as Ms. Fawn. Our one experience with the owner (I believe it was)…read morehe yelled (uncontrollably) at myself and the staff, made threats, was completely unprofessional, and irrational when we tried to help him. Truly one of the most unprofessional dealings with a company that I have had in my professional career. I would not trust Mr. Rosen with my loved ones.

Out of all the cremation services on Colfax that I've used, Rose Lady is by far the best…read more No questions asked!