My mother passed away unexpectedly and it was a complete shock. I have never planned a funeral before and didn't even feel emotionally prepared to do so. Ponderosa Valley Funeral Services was recommended to me and my sister by the pastor at her church. When we arrived at the funeral home, we were met with such warmth and compassion. Steve, the funeral director, is very soft spoken and was very empathetic to our situation. Never having planned a funeral before, Steve walked us through each step and was extremely patient with us and all of our questions. He made us feel so comfortable. We felt like our mom was in really good hands and being treated with the respect she deserves. He mentioned how she had a warm blanket, a pillow, night light and music playing in the background. Even though my mom might not know the difference, it was just comforting to us to know that she was well taken care of.
At the private family viewing, Steve and his wife Nanci set everything up so beautifully. We were actually surprised at how good they made our mom look, given the circumstances of her death. I was afraid I wouldn't recognize her, but I did. She looked beautiful and as much like herself as she possibly could. They really did a great job and are definitely perfectionists at what they do.
Even though we had the actual funeral at a church two days after the viewing, Steve and Nanci took care of our flowers and brought them and the photos from the funeral home to the church. It was one less thing for us to worry about that day. They even offered to take and donate any flowers that we didn't want to take home.
Because this is an emotional time for anyone going through it, it's nice to know that your loved ones are taken care of and that you feel cared for as well. I really love the fact that it is a small, family owned business. We really felt like we got the personal attention that we needed. Every time we called, we always got Steve or Nanci on the phone. Whenever we would pull up to the front door, Steve would come outside, greet us by name and help us with anything that we needed to carry in or out. I believe it's the little details like that that really make a difference. I felt like they treated us and our mom as though we were their family members.
Thank you Steve and Nanci for taking such good care of us and our mom and for putting our minds at ease during this difficult time. read more