I had my vehicle towed in because I had a problem with an aftermarket alarm system not letting me…read morestart it. Kevin quoted me a reasonable price and timeline. I don't think it was more than an hour and he called me back. He advised the problem was the key. It was an aftermarket key so didn't have the "chip" inside to disarm the stock alarm so it was locking out the engine. Upon my return with the correct key, it started and is working now. I know he took time from his schedule to look at it, but Kevin did not charge me for that time. Kevin, you have restored my faith in humanity. Thank you for your kindness. I will be recommending this shop to all my friends and family. KUDOS - to you guys!!!

My luck with screws and nails in my car tires is unfortunately horrible. Thankfully, Tire Mart &…read moreAuto Express has superior service. They were able to identify the screw in my tire when another place, which I will leave unnamed, couldn't. They were also able to deal with my tire lock without the key (my family has two of the same type of cars and the key was with the other car). They worked around the lock at one visit, and broke it off (with my permission) on another in order to get me back in the road in a timely fashion. The time when they worked around the lock was in 2024, and I paid about $45. The time when they had to break the lock was a year later and I paid about $75. I especially appreciate their professionalism and ability to not talk down to female customers, which sadly a lot of auto shops still do, even in 2025. Definitely recommend!

I dropped by this morning to see if they had time to install 2 of my own new tires and do a…read morealignment. Dude at the front desk was professional and friendly. I was in and out of there in like maybe a hour. Finally it was only $205 total out the door including alignment, and disposal of my old tires. Thanks for such a positive experience.

4/21- Went to get new tires and was given the option to finance because I did not the funds for the…read morewhole amount they said they will settle the details at pickup. Want told to finance and left the truck. Came to get the truck and got denied financing. Okay well why didn't we check if I could finance before! Who does that?! Now I said if I could split bill and I'll definitely pay but the said NO. Okay then I said put the old tired on and they said they already threw the out! Where did the throw them in the few hours they have the truck that I couldn't get them back. I will gladly give back the new tires. The worse part is the wouldn't release the truck! They holding it! So now I'm carless because they stole my truck! I'm willing to work something out but they just have the worse attitude. I've been a customer before and never experienced this. They also never gave me the paper I signed when I left the truck who knows if them holding the truck is even legal! Do not do business with them! I will talk to the business bureau. Update: 4/27 still do not have the truck and the refuse to release it and they will not help find a solution. Got a call about my bad reviews and charging me storage for a truck they won't give back not to find a solution. Update: 5/1 still won't release my truck. I guess the owner just wants my truck for himself at this point.

All 4 tires what can I say they had the best price , best service pretty fast with how busy they…read moreare. If you live in Pleasanton you show do business with great local businesses.

Please avoid this place at all costs. I would say this place has zero professionalism. I'm actually…read moreshocked at all the higher reviews, although I will admit, they allowed me to go here, even though I have been going to the Big Brand tire in Concord for last several decades. I thought I would come in here to get a tire rotation, which is a free service that they provide four tires that are theirs. I normally go to the one in Concord like I mentioned, but I happened to be closer to this one, so I thought I would take advantage of it. I was told after the rotation that I would need to get a new tire because there was a nail that was unrepairable on one of the tires. No problem, I thought, since I had paid for an extended warranty on all the tires a few months ago. I was led to believe this would come at no cost to me as a result. I also had paid for a three-year alignment previously, which I thought was a good deal. So, Tim quoted me with an invoice that had $136 alignment on it, but he assured me that it will be taken care of because I had paid for the three year alignment. He also showed me that everything else would cost zero. After an hour and a half, I was up sold on an extended tire warranty, which didn't make sense to me since I thought that the warranty would cover every tire, but I figured it would be fine since Tim told me it would cost $41. Then when they were about to give me the keys, I was charged $140 for services. I thought we were all included in the warranty, not to mention, I was quoted at zero. I was charged for taxes on the new tire (even though the tire was zero dollars), mounting and balancing, alignment, a tire recycling fee, and other labor costs. The extended tire warranty was quoted at $62 even though I was told it would be $41. In my mind, I still couldn't make heads nor tails of all of these things. I even questioned them about it. But I had an appointment elsewhere in the East Bay and needed to be on the road and ended up agreeing to paying $140 for a zero dollar service. I would've been happy paying $41 for the tire warranty but lo and behold I paid three times that. Don't come to this place unless you're prepared to get screwed. I recommend big brand tire in Concord if you must go to big brand at all - at least that place I had been going to for years and I know I could have counted on the folks there and could have trusted them not to charge me extra and not to lie to me about a zero cost service. Heck, go to any other tire place if you have to stay in Dublin or Pleasanton. Some tire places treat you like family. This one treated me like a couple of dollar signs.

Super fast service I would definitely recommend this is the second time I come here for my tire…read moreinstallation and alignment

Staff is friendly and I was in and out in less than 30 minutes for a full tire change. Great…read moreservice, super affordable, and I will definitely be back for any future needs!

These people are great!!!…read more Came in with my older BMW, which says a lot in itself, needing a lot to be done. JJ assisted me but the mechanics also came over to talk to me and went over what needed to be done now. And what will need to be done shortly I have the Wheel Works card and that was very helpful as well They were very informative and put a package together of what I could do financially now and what i will do soon after But it will be here. I worked in the Auto Business for 30 years and dealt with service Dept. all the time and "being a business" it is all about "up sale". This place is all about people This was refreshing Miller

I had a very positive experience at this location. I was on my way to work when the tire pressure…read morelight came on, I had a flat! I drove to this location since it was nearby and for no cost, they patched my tire and got me back on the road in less than an hour.

After replace pretty much my entire front suspension on my F150, it is required that you have a…read moreprofessional wheel alignment. And the truck was def pulling to the right. Called Les Schwab and made an appointment for the following day. Showed up and was immediately helped. Handed over my keys and walked over to Home Depot. Little under an hour later, truck was done. The mechanic who performed the job came out and went over what he had done and why. I paid the very reasonable bill and went on my way. Truck rode straight as an arrow. VERY professional VERY fair pricing VERY nice facility, inc waiting area and VERY recommended

Great experience every time. Everyone's so nice there and this is the tire shop we trust. Always…read moreable to help and I trust their recommendations. Christian who has helped us multiple times is so helpful and friendly. When they replaced my tires they thoroughly cleaned the rims then got the car an entire wash before returning it. 8/5 experience

They had my tire size available and had me in within 15 minutes of calling. Super friendly and…read morenice. The waiting room is comfortable and clean. They offer coffee and water as amenities. There pricing was competitive and better than other places nearby. Super glad I was able to get my car serviced here. Thank you!

My car's CVT malfunctioned on the way home from work. I was really blessed that Bruce's was around…read morethe corner from my job to drop it off and check it. Thank goodness Jorge let me drop it off before they closed. Jorge was very helpful and Amanda was really kind in letting me stay after they closed to wait for my ride home. (Thanks for the tip on that taqueria BTW.) They both went beyond what customer service is about. I just hope that the service (if any) doesn't cost too much. Just wanted to Thank them both.

Mike was quick to respond to my inquiry. I took 8 difficult tires (ATV) to him and he made quick…read morework of mounting them onto my wheels. His equipment and shop was clean and in good working order. I will be a return customer. Thanks Mike!

All I can say best of best service I never had service like this place…read more I felt one of my family taking care of my problem. Just call Mike he will give you best of service you never ever have before. David