I went to this store on a Friday evening. I needed a suit for a wedding. My salesman helped me pick…read moreout the perfect suit. It was navy blue and fit perfectly. He had to order the trousers as the store did not have my size. He promptly ordered the pants for me. They will ship to my house in YC in 7-10 business days. He even helped me find a black pair and brown pair of dress shoes. The store also stocked ties, belts, scarves and socks. My total bill was $750, adding $5 for a charitable donation. I would recommend this salesman and store to friends and family. Thank you, David Allen

HORRIBLE experience. Spent over $600 on a suit, and when we came back to pick it up we had the…read moreworst customer service experience. My fiancé needed the pants slightly shorter, they refused and kept telling him it was not necessary when it clearly was. His suit was still baggy at the bottom. The associate was rudely raising her voice. When he insisted on the adjustment, the tailor rolled her eyes. Absolutely unprofessional. Eventually, just walked out because the associate and tailor were unbelievably rude and unhelpful (on the afternoon of December 18 2025 around 4 pm), after we spent hundreds on the suit. Will have to now bring it elsewhere and spend more money to tailor it. So unhappy, would never go back to this location. TAKE YOUR BUSINESS ELSEWHERE.

Unfortunately, I am leaving a poor review. I've been…read moreshopping at the mall independently since I was 13 years old. I'm now 34 years old. I've had the privilege to shop throughout the country and overseas. Today was by far the worst customer service I've experienced. First & foremost, I planned on purchasing brand new cologne. I walk into the store and immediately say, "Hello Ma'am how are you today." I get simple response of "Fine." As I proceeded to check out all the cologne on display, I didn't find a cologne strip or parchment to spray any of the colognes. There was no sincere gesture, suggestion, or recommendation. I literally stood there like I was staring at the back wall with no representative in front of me. At this point, I grabbed the new line of Hugo Boss and sprayed the inside of my forearm. I was ready to purchase the item, however since the rep did nothing to entice the purchase or ask whether I liked the product, I put down the bottle. At this moment, the rep turned to her coworker and started having a side conversation. I want to thank you for showing your true colors today. I will not be spending money at this establishment anymore. In addition, your customer service was downright egregious. Sunday, July 14, 2024.

The old blonde lady is the most condescending personality I've seen in my life. Smells a shirt that…read moreI didn't even try on at home and tells me it has a perfume on it. The shop only takes cash for alterations and do not have a 10 dollars bill to give change back, and tells me to figure it out. Horrible services by her and only her. The young ladies were so nice and the guy was nice. It's just her That judges people for doing anything. Even buying.

The store is super clean and organized and always well stocked. The best part about shopping here…read moreis the customer service experience! Upon entry you're greeted and helped from the minute you come in and it's a pressure-free, happy to help you, friendly treatment that even an introvert like myself doesn't turn down. The clothing is of the highest quality and somehow always fits me perfectly. As I've aged I prefer shopping here and wearing their clothing over Lulu. I'd rather spend hundreds on their clothes that can be worn and washed a million times without showing wear. Overall making it a great value for the price.

Man this store has something for everybody! Walking past it in the mall you're just attracted by…read morethe vibe and overall sleek aesthetic of the store! One of the coolest things I've ever seen that's totally unique to any retail store is the ultra modern glass ping pong table! Talk about a centerpiece! Also the dad bod manikin is off the charts funny. Overall the quality and the feel of the clothing is exceptional. I've found that their pants fit me better than any other athletic of retail brand that I have tired on. Especially if you have thicker thighs! The whole team at this location is great and everyone is extremely helpful! Would 10/10 recommend

Great variety of household needs at great prices. I've shopped at this location numerous times as…read morewell as placed website orders for pick-up at the store and received excellent fast service every time. Between sales, coupons, and dollar bonuses the value for the quality received is very hard to beat. The cashiers go out of their way to make the buying experience enjoyable. A+

They get me with Kohl's Cash. Long time shoppers here. Amazon returns are convenient. Service is…read morealways pleasant and helpful. This store is clean and well maintained. Lots of good deals.

Only more praise to sing, as I popped in there again earlier today. Grateful to have Ian on hand to…read moreanswer my questions and check on inventory for me, he was super patient and helpful. Ian also let me know that their spring collection was just around the corner. A dear friend introduced me to the brand and I am hooked. Gorgeous materials, beautiful colors, and so much to choose from. Such a great shopping experience from start to finish.

Not impressed today. While this store has a decent inventory compared to a lot of other Viori…read morestores , the customer service left a lot to be desired. Granted lines were long with the post Christmas shopping. However, they didn't have a way of managing it and it ended up with a whole lot of really frustrated customers. I knew what I wanted when I walked into the store. I picked up a pair of pants and walked up to the register. I was third in line. There were two registers going. There was a longer line at the other register; I picked the shorter one. By the time they finished the person at the front of my line, they were probably 10 people behind me and an equal number at the other register. What did the cashier do when it's my turn? She calls for the person in the other line. That person then told me that there was only one line when she got in line. What?! We had all been standing there for at least 20 minutes. If there was only one line, they were 20 people who were never told that by anybody. This is not OK. I know a bunch of us, myself included, walked out of the store. It's no way to treat guests.

I love Boot Barn! I come in pretty often for clothes and boots and have found some really cute…read morethings over time. I've always had good service, and today was no exception. I went in to exchange an item but didn't have my receipt. The staff was able to look me up by my phone number and noticed I was just outside the 30-day return window. Even so, they kindly let me check if they had the size I needed or offered store credit which they didn't have to do. Luckily, they had the size I needed! I really appreciated their flexibility and great customer service.

Hadn't had a pair of boots in about 10 years and I decided to change up my style a little bit. Came…read morein here to check out the clothing and have always been helped promptly after entering the store. Seems almost every time I'm helped by a young lady named Amanda. She's very nice and helpful in finding some clothing I like. The site is very organized with where specific items can be found. I've found that the clothing here is priced very fair for the quality of clothing which is offered. Just 2 cons, is the limited dressing rooms and in the summer the AC needs to be cranked up a bit. Other than that, I enjoy coming here to look around and get items for myself and my kiddos.

Great friendly customer service!!! Andrew was very helpful…read moreand courteous. Recommended this store.!!

Yunus was so helpful and very kind during our shopping experience. He helped us find exactly what…read morewe were looking for and he even overheard us talking about a specific size we needed and made sure to bring us some of the sizes without us even needing to ask him. He also offered us some cheaper options in the store! He was very communicative and made our shopping smooth and easy ! Overall , great experience and we will be coming back again! The price was worth the quality and experience.

I had a very disappointing experience at H&M in the Roseville Galleria (Roseville, CA) and feel…read moreit's important to share, in hopes of encouraging better customer service. During my visit, my son and I were looking at a skirt on a mannequin to see if it came with built-in shorts or an underlayer. As we gently lifted the skirt to check, a manager abruptly approached us, snatched the skirt out of our hands, and said, "We don't look under there!" He didn't give us a chance to explain, and he walked away with attitude. It was unnecessarily rude and made both me and my child feel uncomfortable. Later, I returned to the counter to ask if I could exchange some underwear I had purchased just 15 minutes prior due to a sizing issue. I had bought four two-piece sets. I was aware of the no-return policy on underwear, but I still asked politely if an exception could be made given how recent the purchase was. That same manager was once again rude and dismissive, although he did eventually process the exchange. The problem wasn't the policy--it was the disrespectful and unprofessional attitude I encountered. I spent over $200 during this visit, and to be treated so poorly after making a significant purchase is unacceptable. Every customer, especially when shopping with their child, deserves to be treated with basic courtesy and respect. For reference, the manager was a skinny, light-skinned Asian male with long hair tied back . I truly hope this feedback reaches the right people and leads to better staff training on professionalism and communication.

Terrible experience here yesterday. I purchased several items and the sales gal forgot to include…read morethe earrings. I reached out to the customer service number and let them know that it would be a pain to drive an hour away to pick up earrings that were forgotten. ( they were $6.99. I was literally told sorry you have to go into the store we can't help you. My experience in the store was already lackluster. Makes sense that you're unable to contact the store directly. Pretty sure that's the reason why they do it this way so that people cannot call the store and complain or actually talk to someone who can assist in issues like this. I used to love H&M.

Okay here's the snark: Orvis carries the bougie version products for a preening rich outdoorsman…read more Okay, I feel better now... The store is well laid out, the products are all of fine quality, the prices are high. The staff are all friendly and welcoming. Dogs are allowed inside and the employees fawned over my Labrador retrievers. Happy vibes, cool. Do I need a pair of $30 thermal socks? Nope, but if I did Amazon has a house brand for $14.99, for 5 pairs. My Yelp Elite spouse did buy an insulated rain jacket here last year. Well made, comfortable, She likes it. $189. And here again my snark, the same type of jacket on Amazon is $35. I'll concede that the Orvis jacket might be better quality. Probably not $154 better because both it and the Amazon cheapie are made in China. I like to browse around this store to pretend that I'm a wealthy fly fishing / duck hunting sportsman who likes to dress well for those occasions. And in the evening inside the members hunting lodge the guys would say "Hey Sonoma-Valley-Tom you are looking good, is that Orvis that you're wearing?" While we enjoy our $200 bottle of 15 years old Scottish Highland Malt.

There is a very helpful staff that went above and beyond to assist. The products are a good variety…read moreof outdoor and casual business attire for both men and women, stuff for your dogs, fly fishing gear, amazing hunting and fishing excursions throughout the world, and a variety of gifts and accessories to accommodate everyone's needs. The Orvis products are made both in the USA and offshore. The Orvis company stands behind every product they sell far better than any other retailer I've done business with. As they go through great hurdles to make the customer happy and returning. The pricing is equal to all the competitors but the value is better because of their guarantee! Being a retailer that has been in business since 1857, and still privately family owned, they understand customer service and quality products!