First time coming, nothing but positively in the workers there very helpful and have good deals on…read morethere website or if you sign up you get even more deals. 100% worth it and I Will be back again :)

Customer service is on point everyone is very helpful and the BOGO is a very great deal! I…read moreguarantee great customer service every visit.

8/28/2026: VA Podiatrist placed a prescription order for me in order, receiving two pairs of…read moreorthopedic shoes. Richard, an Orthopedic Shoe Specialist fitted my feet via creating a foot pattern form: Richard rendered the highest quality service. In addition, the two Female Employees suggested two awesome dressy walking shoes: 1. Lace-up/zipper leather walking shoes 2. Leather Mary Jane strap dressy shoes More importantly, as an 100% Service Connected Veteran, it's awesome obtaining two pairs of shoes at NO CHARGE, i.e., a tremendous savings value which I'm humbly grateful as an integral part of my Veteran's Medical Benefit!

Honestly one of the better shoe shopping experiences I've had in a while. The selection caught me…read moreoff guard. Tons of sizes and widths, including some hard to find options I usually strike out on elsewhere. Whatever you're looking for, there's a decent chance they've got it. Prices are fair too, didn't feel like I was paying extra just because it's a specialty shop. And the staff actually know their stuff. Great selection, good value, and reaaaaally great service. Will definitely be back.

Found the exact pair of Crocs that I wanted in about 5 minutes! The young woman who helped me was…read morepolite, friendly, and very knowledgeable. The only downside is that this mall is virtually empty, which is sad. Back in the 90's, it was usually packed.

I feel good. My feet especially. And, my pockets…read more Two pairs of shoes- ASICS gel venture 7 and Nike air max oketo for women's- $123++ with tax. Not bad at all. The Nike's are light and my favorite color!! And, on sale. Ok, I love sales. The Asics were more meant to help my right foot, yes, years of wearing heels has an outcome- bunions. I stand on my feet a lot at work so I really need comfortable shoes. Hope this one does the trick. My first ASICS. I usually wear Nike's and new balance. Very helpful and friendly staffs. I didn't get the gentleman's name who went to get 7.5 ASICS. He also offered to order it online for me if they didn't carry the size. Thank you for your help. I was greeted at the door. The cashier, Harley checked both pairs of shoes if they were the right sizes before ringing me up. Thank you. Excellent customer service. I would go here to shop for shoes in the future. Located inside Sunrise Mall. There's Macy's, J.C. Penney, 5 other shoes stores... yup, food mall, movie theater and if you drive around and across there's beaybuy, michaels, Starbucks, Barnes and nobles, Bed, bath and body works and a lot more. Golden 1 branch is just there and chipotle and Panda Express for quick bites. You can't go wrong at this mall. And yes, plenty, I mean pleeeeenty of parking spots to choose from. Pick one that you fancy :D

Terrible experience. I got measured and ordered my shoe online- showing it's in stock. Then 2 days…read morelater they just cancel my order because they can't find that shoe in stock. Still shows available online and what a terrible system to have- how can your customers ever know if something is really available. Also the worker on the phone was so rude and unhelpful about it. Definitely will never shop here again.

Ahhh Fleet Feet reminds me of my younger days when we were eagerly training for races, getting…read morefitted with new Brooks running shoes, stocking up on Honey Stinger Chews, discussing Gu flavors, and buying fancy running socks. Now I don't think I can even run a block so it's a little bittersweet... But alas, Fleet Feet has stayed consistently awesome all these decades later. Today we stopped by to inquire about new work shoes for my husband. He's been experiencing some foot discomfort so we thought maybe he needed new insoles and now maybe new shoes. Thought we'd also have him reevaluated for fit, to make sure his shoes were a good fit for his feet. When we walked in on Sunday early afternoon, we were greeted by around 6 employees and an empty store. Wow...Fleet Feet definitely wants to make sure they have enough employees for their customers' needs, which I respect. Brooke greeted us with a friendly smile and then made a big wave across the store and said, "You have the whole store to yourselves today!" :) For the next 15-20 minutes or so, we got to try on several pairs of running shoes, including ones by Brooks, Hoka, On Cloud and Altra. For each pair, Brooke would patiently take the shoe out of the box, loosen the shoelaces, place them on my husband's feet and then tie the shoelaces. I admired her patience. :) Brooke was so upbeat and knowledgeable about feet differences and knew the different features of the shoes. After stacking several boxes all around us, we had a couple pairs that we really liked, but they weren't available in the color we wanted. Brooke cheerfully said that she could help us order them or we could order them on our own online. We also learned that they don't earn commissions for sales, so I was even more amazed at how she remained so friendly and cheerful throughout the entire interaction. (I think I might have grumbled about taking all these boxes out, having to fix the shoelaces and put all the shoes back in boxes, then have to take them to the back of the store and reorganize them, hehe). We were totally impressed by Brooke and the professionalism she exhibited for Fleet Feet. They are definitely lucky to have an employee like her! If you've never been to a running store and had your feet/gait evaluated so you can find out if you overpronate, underpronate or have flat feet, you definitely need to stop by Fleet Feet to get a proper shoe fitting, especially if you're doing a lot of walking or running. (My Ironman coworker had instructed me to go to Fleet Feet and Running Warehouse/Zone back when I first started training for races and I'm so glad she pointed me in that direction!) Thanks again, Fleet Feet, for being in the area and being so knowledgeable about feet, shoes and running/walking!

This positive review is just for the assistance that the staff member, Ryan provided me today. He…read morewas very kind and did his best to help with my return. He ended up getting it all completed perfectly and was able to get the same discount I had for the new pair I ordered. I will say, everything from my last review still rings true. Management here is super rude and they talk down to their employees and customers. If they could be more personable and kind like Ryan, I think customers would be more pleased with their shopping experience.

Extremely disappointing experience -- I will never shop at DSW again…read more I am extremely upset and disappointed with my experience at this DSW location. I purchased my son a pair of shoes for back-to-school just three weeks ago, and within less than two weeks of normal wear, the shoes were completely shredded and falling apart. These were clearly defective shoes, not simply shoes that had been worn out over a long period of time. My husband and I went into the store right when they opened to see if we could exchange them for a different pair or receive a refund. We had the original box and proof of purchase with us. When we got to the counter, the older brunette employee looked at the shoes, gave me a dirty look, tossed them back into the box, and said, "We don't take worn shoes back." I understand that stores have policies regarding worn merchandise. However, my issue was that these shoes were purchased only three weeks ago and had fallen apart in less than two weeks because they were defective. I explained that to her and asked to speak with a manager. The manager was standing right there and was already being extremely rude on the phone with another customer. The cashier even said, "My manager is right here, and she is a very big stickler for the policy." At that point, I said I would wait to speak with her because I understood that determining whether a shoe is defective was up to management's discretion. Unfortunately, the manager didn't even properly examine the shoes. She immediately told me, "You don't have a receipt, and it's been worn. I'm not doing anything." I explained that I had proof of purchase and that the shoes were defective. She cut me off and repeated, "No, it's been worn. I won't do anything," while rolling her eyes. The entire interaction was rude, dismissive, and completely unacceptable. I wasn't asking for something unreasonable--I was asking for help with a pair of shoes that had literally fallen apart after less than two weeks. What is especially frustrating is that we came in first thing in the morning, had the original box, had proof of purchase, and were simply trying to resolve an obvious quality issue. Instead of even looking at the shoes or trying to help, we were treated like we were trying to return something we had intentionally ruined. I will not be shopping at DSW again, and I would caution others to think twice before purchasing shoes here, especially for children who wear their shoes every day. If something goes wrong with your purchase, don't expect much help from this location.

Definitely a legit place to visit for variety of the hottest current styles. You'll find brands…read morelike; Nike Adidas Vans Reebok Ugg's We had visited multiple other shoe stores and had no luck finding my 5th grader a pair of shoes. I get it, I'm super picky about what shoes like and maybe he takes after me... not a bad thing! We were able to choose from many of the cool kid styles and he finally found something to fit his personal style. The staff were cool too! Kinda pricey but not more than other stores, they just have to good stuff!

Employees were nice and we got good deals on shoes and clothes. Favorite store inside sunrise mall…read more We basically come there for that store.

Rude customer service by the employee. She was getting upset at me for asking her questions about…read morethe shoe size.

The manager CAMERON mocked me because I asked why they didn't have more size 10 shoes in women's …read more He rubbed to fingers together to tell me that was the smallest violin. Basically telling me my question was insignificant and I was insignificant as a customer. My husband an I left dumbfounded an couldn't believe how he dismissed me. We had actually purchased a pair of shoes each. After a few hours we were furious and returned to shoes and let CAMERON know what he thought about his rude behavior and comment. I will be contacting SKETCHERS corporate office tomorrow! This store will never get our business again!

I can't think of a better example of a store that exemplifies the term "self service". No one is…read moreavailable to help, or answer questions about anything, unless and until you are checking out. Then they want to know everything about you, make sure you haven't somehow put the wrong sized shoes together in a box that might be of lesser value, while inquiring if you found what you were looking for with complete and utter indifference. Oh yeah, I always feel good about shopping in a store that projects an attitude of caring more about making sure no one is stealing over making sure they are finding what they want and need.

I want to alert people to the inappropriate management and hiring approaches used at the Folsom DSW…read moreon Iron Point. A family member was hired there and they were effusive about her hiring, her experience and customer service style. Within only a week or so however they started imposing new requirements that were NOT mentioned in the hiring process -- that if you did not SELL 10 VIP membership each shift you would have your hours docked. I believe this illegal on several fronts. But on top of that they were inappropriate, cruel and likely also illegal in their public and private treatment of employee. Please see the letter I sent to the BBB and the Regional Manager. I caution anyone who thinks they want to work there.

Amazon returns- located in back left corner of the store near housewares just follow the signs. Was…read morea hassle free return no packaging needed, all you need is your amazon return scan code. You get a coupon for 25% off most items to use that day only. Picked up my granddaughter some footie pjs and received $2.40 off the sale price not bad.

Kohl's has some good sales from time to time, and they also conveniently have an Amazon return…read moresection inside the store. The employees are very friendly and the service is easy to use. This particular location is close by which adds to the convenience.

It's about the only place I can find shoes that fit my 82 year old feet. I called but no one…read moreanswered so we drove up to it from Elk Grove only to find it has permanently closed!

Great customer service and shoes that last! Plus SAS shoes are designed to be comfortable. They…read morehave wider widths too.