We had such a wonderful experience with Bella at Boot Barn! She was so happy, friendly, and genuinely helpful from the moment she started helping us. My husband was trying to find a particular pair of boots he loved, but the product number inside the boot was so worn that we could barely make it out. Bella didn't give up...she took the extra time to help us track down the exact right pair. That kind of customer service is hard to find these days! Bella made the whole experience easy and enjoyable, and you could tell she truly cared about helping us. Because of our interaction with her, we will absolutely be back! Boot Barn is lucky to have her. read more

Needed some last minute apparel and hats, great selection and plenty of sizes of available. Prices are a bit higher than other places, but you get what you pay for, quality is much better than the alternatives. Employees all went out of their way to make my shopping experience pleasant and checkout process was simple. read more

I love Boot Barn! I come in pretty often for clothes and boots and have found some really cute things over time. I've always had good service, and today was no exception. I went in to exchange an item but didn't have my receipt. The staff was able to look me up by my phone number and noticed I was just outside the 30-day return window. Even so, they kindly let me check if they had the size I needed or offered store credit which they didn't have to do. Luckily, they had the size I needed! I really appreciated their flexibility and great customer service. read more

Hadn't had a pair of boots in about 10 years and I decided to change up my style a little bit. Came in here to check out the clothing and have always been helped promptly after entering the store. Seems almost every time I'm helped by a young lady named Amanda. She's very nice and helpful in finding some clothing I like. The site is very organized with where specific items can be found. I've found that the clothing here is priced very fair for the quality of clothing which is offered. Just 2 cons, is the limited dressing rooms and in the summer the AC needs to be cranked up a bit. Other than that, I enjoy coming here to look around and get items for myself and my kiddos. read more

No selection in Wrangler jeans for a 38/29" I was disappointed, husband needs that size. If you are going to stock Wrangers Then carry a selection of sizes. read more

I wish I could rate negative stars. This company place does not stand behind their products. I tried returning some jeans I bought that ripped shortly after purchasing them. The Girls at the counter even admitted that the jeans were bad and that alot of people were returning them. They offered an in store credit which was fine as I wanted to purchased another set of jeans they tried to give me 12 dollars on a 60 dollar pair of jeans. Do not shop here spend your money somewhere else they do not back their products. read more

branden, the sales associate was amazing to help me get the right boots and then help me order the boots online and then he help get jeans. Also very patient then helped with shirts. Also I give him a 10 highly recommend anybody to get going there and ask for Branden, but the whole staff in there was very helpful very accommodating. I wish Nordstrom's was like boot barn because boot barn is better in service quality of clothes and price better than Nordstrom's thank you boo barn. read more

Got to check out the recent remodel looking good! When you walk in you are now met with the checkout counter to the front of you and the hat options to the right of you cool fact you can get you hats cleaned and fitted in store. Sale associates were all so kind and helpful answering all of our questions. read more

Staff are very obnoxious and rude. My kid asked me about a hat stretcher and this woman basically barged into our conversation and went on a tangent about how hat stretchers don't work and I don't know what I'm talking about. She was super condescending. I asked her what the purpose of a hat stretcher is and she said they don't do anything. I'm not an expert in cowboy hats, but I also didn't ask for her rude interruption, opinion or weird cowboy hat knowledge flex. Go somewhere else. read more

Faith was amazing and so funny, the boot selection was great for women and men and not extremely pricey! I do unfortunately have one negative thing to say or it would have been 5 stars. One of the male employees I think Brandon or Braden? Was constantly acting like the girl helping us wasn't there. Or he would cut in with his two cents but Faith had us covered. Really odd guy. Amazing customer service from everyone else! read more

I had a pair of work boots fall apart from the inside within 30 days obviously manufacturing defect and Kathy helped me out and made the entire thing an easy fix. I've been coming to boot barn for a while and I bounce back and forth to redwings for my work boots (I buy a pair every 6-8 months due to heavy work load, I'll definitely only come here from now on. read more

Boot Barn does not disappoint. I could spend hours in this store. A great place to purchase a few gifts to stash away for that unexpected last minute partyThe clothes, (obv the BOOTS), the jewelry, the hats, a lot of fun,unique, dazzling, and stylish western wear. Luxury, high end, casual, everything we hoped for- with the exception of pint sized clothes for the kids. They have the token "My first cowboy boots" (leather baby booties) and about 3 lousy souvenir looking hats. There are other Boot Barns with and adequate section for the little cowboys and cowgirls in your life, but this one isn't it. The parking lot was was not the best, and the shopping center itself is a little run down. Ya'll should check it out. . read more

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Friendly staff. Very helpful and friendly. Very patient and helped pick out the right boots and style of pants I like.

My husband and I stopped in to check out their selection of boots. I have very muscular calves and needed help finding a pair that would accommodate them. Shelly helped us out and she was fabulous! She was very knowledgeable about the different styles and how they fit. She found several pairs that might work for me. She also checked the fit of each pair and offered her sizing suggestions. With her help I was able to find the perfect pair! If you stop in, ask for Shelly! read more

Terrible return policy. The staff are very rude! I ordered boots online, and the size didn't fit. I came to the store to exchange it for a bigger size the next week, and they didn't allow me to do it. Never coming back! Was treated very rudely read more

We went in to look for a white western shirt that would fit my husbands long arms. Kenna greeted us by asking if she could help us find something. We told her what we needed and for what occasion so she suggested two options while explaining the differences We went with her first suggestion as it fit nicely. The store had a great inventory and Kenna was a good representative of the company. She was such a great help and appreciated the great service. The shirt was not overly expensive either which was a bonus. read more

Joey was very nice and the girl at the front counter was as well at helping with my return. She also helped me purchase some boot protection spray. Good experience today. read more

Just plain incompetence and a lack of knowledge. I use the twisted X store locator to show me places that sold twisted x in the location. The first place I called said they didn't carry that product. I called boot barn. They said yes we have several come on in when I came in, when I did, and then ask for the product they said all we don't have any of those here. Why couldn't they just tell me that on the phone call? I.e. incompetent and lack of knowledge don't waste your time even if you call them they'll waste your time. It's sad work standards you see these days when they can't even do the simplest things correctly. I am done with local businesses, online forever from now on. Save the gas time money. They don't deserve to keep their lights on. read more

Came into boot barn to get a gift for my husband and Carter was very helpful and kind as was Kaylie who helped me check out. Will definitely be coming back to this boot barn. Overall great experience ! read more

Went in today to buy a pair of boots for a wedding. I had the pleasure of having an associate right on top of me the whole time shopping. Clearly profiling me and expecting me to steal. I was about to spend a few hundred dollars on a pair of boots today. Now someone else is getting my business! As of today no longer a boot barn customer. Will no longer be referring my customers to boot barn either! read more

I dropped off a pair of my Ariat boots to have stretched on Saturday and picked them up Wednesday. I tried them on to not find the slightest difference. Pretty disappointed! read more

Racist weirdos. Came in tonight because it was the closest to our home and we usually give Elk Grove our service as they are always AMAZING. When we came in we were looking at hats when one of the workers came and asked if we needed anything (male name started with an M) we said we were just looking for waterproof for his boots and he took it upon himself to find us waterproof things for my husbands hat which was not what we were there for. When we found what we were looking for we waited for several minutes and then just walked up to the cashier who was doing nothing but putting security pins on the jeans that could have waited (Emily). The male came up and mentioned we were looking for hat waterproof stuff and we mentioned we in fact were not, that it was for my husbands boots and we had everything we needed on the counter. They continued to sit and talk and not help us. Still waiting and watching them do nothing Emily told us "just a moment" because her jeans were more important as my husband was grabbing his card to make it known we had been waiting to pay. We ended up walking out. I'll never come here again or spend my money. Elk Grove is absolutely beautiful, welcoming, and diverse. Don't give this location your money. if you don't like black peoples let alone black cowboys don't work in a public place. Shame on you all. Horrible customer service. read more

My husband, son and I all went here to purchase boots and needed a lot of help. My husband has flat/wide feet, mine are arched, and well my son is 6 months so the cuter the better lol. We walked in and Harrison offered to help us. He was so professional, patient, and very thorough. He took the time to educate us and make sure we were truly happy with our decision. I would've given this review 5 stars but Harrison's colleagues were godawful! We had one lady ask Harrison why he was in the woman's section when it was clear as day he was helping me after helping my husband, another ask 3 times when he was going to lunch in the middle of him talking to us, and another one through a tantrum at the register when the system was down....straight up 3 year old style tantrum! Lord bless this man for working with these woman. The manager needs to step in and have a come to Jesus meeting with their employees because they will lose a lot of business with that customer service. I felt extremely uncomfortable with the way they were acting and probably won't go back unless I know I can go straight to Harrison for help. read more

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I'm sad to report a subpar review for Boot Barn. My husband had a terrible experience a couple weeks back and apparently, it's now my turn. I'm not sure if it's COVID related or what, however, there seems to be a lack a Grade A Customer Service. It's definitely not how it used to be when I worked in retail. Businesses used to go above and beyond for their customers, making transactions of any kind simple. Husband bought of pair of pants online. They delivered to our home and after trying them on, discovered they were too snug. Went in today to do a "simple" exchange. The very nice gal who helped me, went online, found the pants in his right size but I noticed the total was very high. When asked why the sales price isn't coming up the same as when my hubby purchased them, she went to go grab the Manager. Her response was, if the cost online has gone up, there's nothing she can do. We have to call the customer service number and ask them to help. I'm sorry, but that's not how I would've handled the situation. I would ensure my customer left with their exchange either in hand or with an expected delivery date. After we receive our pants, we are done with Boot Barn until they can come up with a better model for returns/exchanged for their customers. read more

bootbarn is not tall/skinny friendly, let me tell you that. this is the 6th time i've been there to look for my pants and they have absolutely nothing for smaller waisted/ taller girls. it's ridiculous. they need to carry a way better variety in sizes. read more

I've luckily been able to find what I was looking for each visit on my own by looking around until I find it. The staff does nothing to engage customers and try to help, but they'll walk around like they're all very busy and offer no assistance. Majority of the leather belts I was interested in purchasing were already scratched, some beyond purchase. Unsure if floor inventory is all they have or there's a store room, but finding assistance to ask is very difficult. read more

Mike Horowitz went above and beyond to help me, weeks after I visited the store. He called and followed up regarding two boots I was looking at! He turned a potentially negative experience into a positive one. Just wanted to say thank you! EL read more

The customer service at the Rocklin Boot Barn was rude and very unfriendly. They had a great selection of boots but if you are looking to get help with buying boots you will need to figure it out on your own! I placed an online transfer order and the employees said they could find them and didn't even try! I showed them my emails stating they had arrived at the store, a young girl said, "maybe they are over here" she finally found them. I asked where I could try them on she pointed and walked away! Sad, because I like supporting local businesses. read more

Terrible service and I wasn't able to use my union discount because I didn't have my card on me. while 2 other people used their union discount without being asked for their union card. Nothing but clowns that work here and I will not be coming back. read more

I visited your location today and had horrible experience the gal at the register was extremely disrespectful and unprofessional. It appeared that she didn't even want to be there. From moment I walked up to the counter asking her questions about my Boot Barn rewards points she was short and did not provide me the information about my balance, etc. than when the transaction was over she left my purchased jeans on the counter still with the censor on and was waiting for me to pick them up and leave. Did not fold them and place them in a bag or even take off the censor, until I informed her. People like this take others job opportunities away. I would like a response from management to discuss my rewards point balance read more

Came in here the other day to return a pair of boots I ordered online that I didn't like. I knew I was an Ariat girl, so the kind employee (Brett) lead me to the Ariats. He showed me a few popular pairs and then left me alone. I can't stand when people hover over me while I'm trying things on, so I appreciated it. I was tossed up between a few pairs and that's when Jenna popped up and helped me with everything!! She even held my phone while I FaceTimed with a friend to help decide. She was amazing and made me feel great!! I walked out upgrading my boots to an even nicer pair. So, if you're confused on the right kind of boot or have any questions, I recommend asking Jenna. She'll lead you in the right direction!! Updated post: Today, I went back to return my boots ahhhhhgain (just cause I needed a size change) and I was treated just as kindly. I was helped by two awesome girls, Chrissie and Lauren. Lauren had gone in back, found the boots I wanted WITH the correct size and had them waiting for me by the time I made it back there. Thanks again Boot Barn for making it easier for an undeceive shopper like me. read more

i went in today and as always, the younger employees always have a bad attitude, never greet you, they just stare at you when you walk past them or into the store. It is rare when i get asked if i need help finding anything tbh. really bad customer service imo read more

Today I visited, for the first time,  the Boot Barn on Granite drive in Rocklin, California. There was zero customer service. When I first entered the store, I was not greeted. There were two employees at the front just talking to each other. I walked by another employee and she just looked the other way.  I was in the store for 10 minutes and not one employee even acknowledge my presence, not a single greeting or even eye contactt I walked out down the center isle past two employees and still not a word  to me to see if I needed any help. It is shame because it is a nice store, just absolutely no customer service.  There was no sense of urgency of the employees to even help the other two customers in the store. I have been retail management for over 30 years, owned 3 different businesses and I always focused on customer service. I will not return to this store and will tell everyone my experiences. A very disappointed first visit. read more

Awesome customer service today from Ciara and a manager. Had a tough return - went above and beyond to help me get what we needed for a wedding Thanks boot barn! read more

My second trip here in the last 2 weeks. I purchased a pair of work boots that ended up hurting my feet. I brought back for an exchange with no problems. After initially reading some of the yelp reviews I was a little leery about the place, but no reason to be. Welcomed with hello's and smiles and all staff wore masks. Shailey and Jamie the 2 associates that helped me were amazing, and super helpful. Shailey helped me both times, she was awesome and super helpful with a continuous smile. I will be back for sure. Oh and if you are in the union you get 10% off! bonus. read more

Boot Barn has an amazing selection of boots for everyone! Most boots are hand crafted and look perfect and well made. The customer service is the best service I've experienced anywhere from retail stores to even restaurants. The staff is attentive and genuinely helpful. Definitely buying my cowgirl boots here! read more

Boot Barn - Shoe Stores Near Me - Rocklin, California

Went in looking for a pair of boots I saw online and was helped by a fantastic gal by the name of Jackie. She was terrific. Not only did I find the boots I wanted, they were on sale too! She was very nice when I mentioned that I'm 'in between' sizes on clothes right now due to weight loss and she gave some great suggestions on items to look at. Both my husband and I had a great experience and wouldn't hesitate to come back. Everyone in there checked on us regulary to see if we had any questions--but they weren't pushy at all. This is very refreshing! I only took off one star because they are a bit hard to find just off the freeway and their main entrance is located towards the back of the lot and it was confusing--no signs out on the street to follow. read more

Amazing selection of boots! Boots are organized by size and all are on display, so trying on is easy. Staff was friendly but low pressure, helpful when needed. read more

Rude staff that doesnt appear to be trained charged my card 4 times for the same boots still waiting on my refund

I've been there twice and both times I had great service. They have good sales on Miss Me Jeans which fit me perfectly. I was there today and they were packed because of Christmas but the long lines moved fast and service was super. read more