Customer service is horrible the employee Lucy tried to sell me a Wheelchair that was not the right…read moresize after telling me that all Wheelchairs were not returnable. She originally told me that they didn't have my size chair I needed that it would have to be ordered. That was Thursday and all of a sudden she called me on Monday and said they did have a smaller chair in stock Why would I take something that wasn't the right size. When I told her that she started yelling at me and told me to go to a different store. This is a buyer beware store the owner and employee Lucy trying to make a quick sale and she tried to give me the run around and she talks out of both sides of her mouth.

Best in service and right on time delivery. Much better compare to my past experience with others.read more

I recently had my lift chair dropped off at my home and I just want to say the two young men I…read morebelieve isiah and Jay were their names we're phenomenal. With what they do and we're so respectful! I definitely would recommend them if you need your delivery they have my vote geeat work gentleman!

Great People, Great Service and Great Products. A definite 5 Star Rating Business that I'm grateful…read moreto Experience!

I purchased a Pride Jazzy 27X powered wheelchair in February, 2026 from Geoff at Midwest for $3100…read morecash including tax. The sales receipt notes a $100 discount "for nondelivery" (we took it with us) and a $567 "cash discount." It was a demo but essentially like new due to its being a recently released model from the Pride Corp. Also included in the selling price was a removable cupholder and "complimentary in-store labor" for one year. Several strong positives were experienced while shopping. Geoff has a very nicely configured and stocked store. There is plenty of room for customers to test-drive the various powered chairs. Geoff did not at any point pressure us to buy a chair. He knew his merchandise extremely well and pointed out pros and cons of each of the various chairs we considered. Several helpful suggestions were given regarding the chair we purchased. Finally, Geoff is quite likeable and has excellent people and selling skills. My only issue with Midwest Mobility was pricing. The chair's tagged price was $3699, a full $600 above what the same chair is selling for on Amazon, at other local dealers, and at many on-line dealers. I compared Geoff's price on another chair with those of a couple of other dealers and again found Midwest to be the highest price. I was able to buy for below Geoff's asking price partly because I paid cash but mostly because I knew in advance what the chair was selling for elsewhere. My advice to potential customers is to look but don't buy before you check prices at other dealers and Amazon, which may be lower than Midwest's. Then, if need be, you will be in a much better position to negotiate the purchase price of your mobility device from Midwest.

I purchased my wheelchair here and had a problem with one of the brakes. They took the chair…read more In and it was repaired quickly. Also the staff wa great and very helpful.

Super nice and knowledgeable staff. Rented a wheelchair for my Dad for 1 week. No hassle when…read morerenting for another week.

We went in looking for a solution to allow my husband to sleep after rotator cuff surgery. Terri…read morehelped us by first showing us wedges they had available. He had already tried that and it was worse than our couch recliner. She suggested that renting a powerlift chair might be helpful. It was on the pricier side, but the only other idea she had. Well, we thought about over lunch and just decided to just purchase a chair. Terri showed us the options and let us just try out the chairs on our own time. We never felt rushed. It was obviously more than we originally thought of doing, but we are sure we won't regret it in the future. The only thing that didn't make us happy, and why this isn't four stars, was the price tag. We picked the chair we liked best & thought the price was what was on the tag. There were options below the big price, like heat & massage, which were things that could be added to the base. Oh, but the material that the chair used was on that list (which we didn't realize because it was not a common name). It was not in the large number on the price tag and added $900 to the price. We didn't know this until we were checking out. We do not blame Terri for this, but the company that thought this was a good idea. The tag should have had the final price, before taxes & delivery not the base price if you could buy it off of the floor like we did.

We run a charity and we had a walking pilgrimage planned for months. I twisted my ankle 3 days…read morebefore the pilgrimage and was sure I was not going to go unless I find someone that had a wheelchair. No luck with that, we decided to call many different medical supply companies and Howard was the only responsive company that seemed genuinely interested to help us. We explained what we were doing and Camela was very thrilled when he heard about our charity and event. She was very nice and even suggested a scooter will be better if I want to move more freely on the pilgrimage. She was able to accommodate us in a very special way. I would recommend them to anyone looking for great service from people who care.

Scenario: your 74-yr-old small-town living, farm-dweller MI mother had her knee replaced 10 weeks…read moreago. She is doing well, still needs a cane but she cannot walk more than a couple of blocks. But, by god, nothing's going to stop her. "I am getting on Amtrak and coming to Chicago!" she tells you. My mother is nothing if not ballsy - or should I say "ovariesy?" I fret, "what are we going to DO with her? She can't keep up with us." This is where Howard Medical Company comes in. This place is the bomb! $15 per day gets you a 18" transport wheelchair (250 lb. weight capacity) - SO easy to fold up, has handles to carry it - fits into your Honda Civic tiny ass trunk. I talked to a woman named Bernie by phone - nice as hell - who says "we have plenty - no need to worry." They open at 8 am - I am there at 8:05 am - assisted by yet another wonderfully nice employee named Jim. He shows me how to fold it, adjust it, etc. This is too easy -pinch me, I am dreaming. I race home to our apt, Metropolis coffee in hand, and say, "Duretta Jean, get in the car - we are Chubby Girl walking at the lake!" Then to Target, then neighborhood strolling, then...oh the possibilities are now endless! A week I was once dreading has now become so much easier. Check them out!

I bought my scooter from Joe 2 years ago and my controls were sticking Joe came out and picked it…read moreup and even left me a loaner. Thanks Joe for your fabulous service.

Joe is fantastic. Yesterday AM I had an old power wheelchair my late wife used 20 years ago. I had…read moreno idea how to get it running again for my recently handicapped brother. I found the Wheelchair Shop through a referral, called yesterday and made an appointment for today. Joe came to my house and picked up the chair last night!!! Then today it's fixed, he dropped it off and it's ready to go! Amazing service. Thanks Joe!

We have ordered several items from All-Terrain as well as had some service questions. They have…read morebeen wonderful to work with. Our Gypsy Q2 has been all over the world with no trouble from the airlines (they will send you documentation to show gate people) Don't hesitate calling them with your questions and needs. Nate K. Fort Lauderdale, FL

From the owner: All-Terrain Medical & Mobility, LLC, is an online durable medical equipment company that provides…read moreover 1,400 products from over 50 manufacturers. We are accredited with the BBB and have been in operation since 2007.

Brought the van in for ramp and electrical repairs. They don't have qualified techs to do the job…read more We brought the car in 4 times in six months for the same service. They even made us leave the vehicle and rent a van at our expense. They do not have qualified staff to do electrical repairs. Their last attempt damaged our ramp and they gave it back to us like that. Unfortunately, there is really no alternative repair shop for specialty equipment like. As of this review, I have to go back to them again for the same thing.

I would like to give a shout out to Eli, Ramero and the wonderful service team at Mobility Works…read moreVilla Park!! You guys are absolutely incredible. It is always a pleasure working with everyone. Eli's attention to detail, his knowledge and customer service is exemplary. Everyone on the service team is so kind, considerate, helpful, honest and trustworthy. I am extremely grateful for the quality service their team always provides me for my van. Being disabled has a lot of daily challenges and stresses. Having Mobility Works service team check my van twice a year during regular maintenance visits gives me peace of mind that any issues or potential issues my vehicle may have will be addressed, repaired and upon leaving the premise, my vehicle is safe to drive. Thanks gentleman for all you do!! You are very much appreciated for your hard work and dedication to making others lives easier.