My boyfriend has a 2001 BMW, we have spent thousands of dollars on his car here and we are very disappointed. 5,000 dollars later on little things the car needed His transmission failed. The screen on his bmw was telling us this but they insisted it was the other things we had payed for. We took the car with out without a new transmission and it was $250. They broke the thing to pop the hood didn't fix it and the speakers are some how ruined don't waste your time if you have a luxury car here. read more

I have been taking my car to Alliance Auto for a number of years, and am always happy with the service! Salvador and his team go out of their way to take care of their customers and is always honest and straight-forward when talking about issues, solutions, and price. Even though I work only a few blocks away, he routinely offers to personally drop me off while work is done on my car. He's saved me more than once in a pinch to get me back up and running as quickly as possible! Aside from the dedication to quality and service, Alliance Auto also gives back to our community in so many ways, from donations and sponsorships, to coaching youth sports. A great business all around and a must-go-to shop to have your car worked on! read more

My family could not be happier that we discovered this auto repair shop. Their staff are very professional, excellent communicators, and go the extra mile to do a stellar job. We have Volvos, they were very comfortable and knowledgeable with them. Alliance offered to set up a car rental for us in the interim while we waited for our car to be available. While we did not need it, it was great to have that as an option. And, my favorite part, my car was washed and extra clean upon pick up! I am very happy to have my car in their hands, they are awesome. read more

I've been bringing my cars to Alliance for about a year now and have been very happy with their service, professionalism, work ethic, and friendliness. Jenifer and Sal have been great to work with and have always had great communication with quotes and updates on active repairs. I've found their prices to be competitive in the local and surrounding markets and especially beating dealership prices. read more

It's hard to find a Good machanic who can work on Volvo's locally. Salvador and his crew know how to talk to their Clients and explain the procedures in a manner you Understand. If you have questions he has or will find the answer. The dealer shop for Volvo blamed my last problem with my car on a tranny. Salvador listened, took the car out, found the problem. It wasn't the Tranny. Saving me time and Money and getting the repair right. Thank-you. There is at times a little langauge barrier but they are working on that. read more

To be fair I must update this review. After further inspection, the brakes were properly repaired by Alliance. The more recent problem was not related to the initial repair done by Alliance. Alliance did call to check up on the problem and even offered to send the part to my house free of charge. Very good service. Overall, a good shop - I would simply advise the customer agree on the itemized parts cost BEFORE authorizing work. read more

Great customer service is something you can expect from this family oriented auto shop! Dedicated to helping their clients they are go-to auto service for any issues you might be having! read more

I've had good luck with mechanics in Ukiah so far, but unfortunately Alliance seemed determined to buck the trend. Pros: - Salvador is a nice guy - Salvador himself gives great service - Convenient location Cons: - A good public-facing Rotarian/Baseball Coach/etc. image can't compensate for poor service (by employees for the most part) - Customers at a mechanic shop are a guaranteed fact, a dime a dozen, etc. ...prepare to be treated as such. Wait times are crazy. - Some fundamental problems with my car were not discovered during a thorough check - After the fixes took place and the rubber hit the road, my car was not road worthy and I ended up returning to the mechanic. In summary, I think the place needs better employees or more employees. Poor Salvador has to be the public face of the place, but he's got a million jobs. read more

The day that my car was supposed to be ready, I called & they said it would be $1000 more because they needed more parts for the engine replacement. I asked for a specific list and they never gave it to me. I feel that they really took advantage of the situation because my car broke down out of town and I didn't have a lot of choices. Steve was nice, but the others were totally unprofessional. read more

Took my car here for a fuel leak, they put dye in the gas tank and by the end of the week they tell me they can't find anything. So I come pick my car up and they say to bring it back if it actually starts leaking. So it does, and I bring it back. After numerous phone calls back and forth and sal telling me they still can't find it... then a phone call saying it's one of the fuel lines at the fuel tank, I authorize them to do the work. I looked at the old fuel line and it looks fine, so I asked the service writer (the big dude behind the counter) where exactly it was leaking from on the old line - he didn't have a clue what was going on and clearly just guessed but stated it to me as if it were fact. Ok, whatever, as long as my car isn't leaking gas anymore. Nope, next day car is leaking again. So i bring it back, I'm a little irked and they reluctantly agree to look at it. I get a call later saying they put multiple bottles of dye in the gas tank and cannot confirm it's leaking at all. Sal tells me to come get my car and that he declines to look at this issue any more. I'm extremely disappointed, and when I come to pick up my car, I was patient and kind with the service writer yet he throws my keys on the counter. I was done with this place for sure at that point. But wait, there's more. I get in my car, and there was a parking ticket from when my vehicle was in their care!! I called the city to ensure they knew which auto repair shop misparked my vehicle and that they must pay it immediately. I had to call Sal personally and threaten to sue before he paid the parking ticket. Ridiculous. I was already upset with the service I received here but was going to walk away quietly.. until the parking ticket that they failed to inform me of .... to make matters worse, I then turned around and took my vehicle to a different shop and they found that the line going into the fuel filter (the o ring or washer went bad at the end of the line) was the cause of the leak. Replaced it and all was well again. Seems like a simple fix to me but not for Alliance I guess.... read more

Top notch service! We were towed here from breaking down right off the 101 and ended up needing a new fuel pump. The guy behind the counter had the part hand delivered here from down the street so the mechanic could start on our car right away. That saved a few hours of waiting and we can still get back on the road today without having to rent a car. read more

I was in Ukiah to accompany my father to a doctors appointment. As I was leaving to drive home I decided to put the top down on my Mercedes (it goes into the trunk.) Well it got halfway down and wouldn't go up or down. After spending a half hour on the phone with Good Sam I decided to hang up and look for foreign auto repair near me. Well it just so happens Alliance Auto Repair was just around the corner. I drove there, yes the top was half down LOL! Salvador was able to get it back up within 10 minutes, and wouldn't let me pay anything for his service! Thank you so much Salvador! read more

when it comes to the bisic stuff theyre great, but when it comes to otaking things apart and repairing something, thier work doesnt hold up. On top of everything, you will start experiancimg other issues you never had before. read more

I am new to the area and was worried about taking my car in for an extensive tune-up. So luckily I found out about Alliance. I feel confident in their expertise, and now I feel confident driving my car on my commute between Fort Bragg and Ukiah. read more

Took a truck in to get a smog test and was told that the oxygen sensor was broken and the idle was too high, I wash charged $60 and was told I needed a $180 oxygen sensor and it needed to be tuned up and retreated again. I called auto zone and the sensor was only $36, I didn't buy the sensor I took the truck to All in One in Ukiah to have a second opinion and the sensor was not broken it was only disconnected, they connected the wire and the truck was not on high idle like I was told at Alliance, Once the oxygen sensor wire was connected they did the smog and it passed "what a surprise " I won't be taking any more of my vehicles to Salvador for any work he didn't seem honest to me. read more

I'm new in town and my wife's '09 BMW started running as if down a cylinder while on 101. Check engine light came on. She nursed it home. Alliance scheduled it in next day and diagnosed the problem. They ordered parts and made repairs the following day and also caught up with overdue service items. I was very happy not only with their work but also that they could diagnose and repair locally and I didn't need to go to the nearest dealership, in Santa Rosa. read more

Very bad customer service! Had a appointment with them just for them to cancel it on me! Not a fan at all

Had made an appointment for an oil change on my v-dub. Took me on time and only took about 1/2 an hour. They also did their inspections and a diagnostic. Staff was friendly and courteous. read more

Alliance is my favorite auto mechanic place in Ukiah. I have tried others but I keep coming back because they are good people and they honor their warranties. If they do't get it right the first time, they keep trying. until it is done. Salvador is very helpful and the other people who have worked on my cars are good at their job. read more

Even though they could not help me they made some calls and got me to the right shop, they even drove me to my hotel. We are very thankful to them Jamie Julieann from Seattle read more

AWSOME WORK GUYS!!!! THANKS TO ALLIANCE AUTO MY CAR IS BACK ON THE ROAD!!!! I have a 2002 Pontiac fierbird that was making a small tick, that eventually got worse. I was driving along on day when my car desided to breakdown by blowing white smoke through the exhaust. Come to find out the car had piston failure (one of the pistons gave out) luckily I purchased a warranty plan when I bought the car, they covered the vehicle repair and I didn't have pay a dime. Alliance auto was great and friendly, I love the fact that I was able to drop off the car and not have to fight with anyone to pay the repairs they took care of everything and all I had to do is sign the paper and drive away. THANKS AGAIN ALLIANCE. read more

they don't know how to do their jobs. I went in for a simple brake job and ended up taking it back 4 times because each time the did it wrong! ridiculous read more

The most honest shop I've done business with. I took my Mini to them for an idle problem I've been having for the last fee weeks. Sal gave me an estimate for the diagnosis and told me he would call me when he found the problem. So a few hours later he called me and told me he has found the problem and fixed it. I am used to the dealership give me an up sale on all kinds I things but to my satisfaction he said that all the Mini Cooper S needed was a throttle cleaning and idle re-learn. I was expecting up be charged extra but he only charged me $50 since it took little time or him to diagnose and fix the problem. This would have cost me ten times more at the dealership. I am so happy to have found such professional and honest guys. I will continue bringing my Mini to them for all the services it needs and will tell all my friends to bring theirs too! read more

My son worked there for a few months and even though he left to focus on school, he always told me that they were so honest and that the owner not only was completely honest but never even acted like it was all about the money. He has heard his whole life about how auto shops look for things to be wrong so they can make money. After working here a while he said to me that; "That is about the furthest thing from the truth, at least where he works anyways." It made me feel good to know that there are honest shops around, from the inside. Not to say there aren't many of them in Ukiah, but it was really nice to hear from someone working there. I actually had a couple things done there myself over the years, and it was always lower than usual pricing. read more

This place is terrible, look up this shop on the bbb. Website he had a grade of F - before they kicked him out of the program. He charged more then the dealerships for parts. I sued the owner in small claims court after charging me $2,000 to fix my truck and never fixed the problem, he replaced parts that didn't need to be. Numerous complaints with the State of California regulatory agency. This shop gives the industry the poor reputation it's trying to overcome. Better off going to the local dealerships. read more

I recently broke down an hour-and-a-half away from home, near Ukiah, and was very fortunate to find Salvador's shop nearby on Google. He found a lot wrong with my car and patiently explained everything he'd done to diagnose and repair it. To top it all off, after offering us a rental car, he had an associate drive us all the way back home, so my friend and I could use another car to restart our roadtrip to OR. On a subsequent incident, he personally drove a half-hour on a Sunday night to provide roadside assistance, diagnosing yet another problem and escorting me to a nearby car wash to hose off my grill. He took responsibility for something he felt he'd missed on his first set of repairs and reimbursed me for the labor and parts done by my usual shop. Salvador is obviously a very competent mechanic and personally invested in his work. He got my car back on track and was incredibly thorough, generous, competent, forthright, and professional throughout. On top of that, he's a cool person and set me at ease about my situation, and the time and expense of these major repairs. I highly recommend Sal and Alliance for any repairs you might have and am very grateful for his knowledge and above-and-beyond service and attitude. Thanks, guys! read more

My VW Eurovan lost its clutch in the middle of nowhere, in the hills above Ukiah. I was on vacation from the Bay Area and I had three kids with me. I was sure I would get the desperate tourist rate for any needed repair. Boy was I lucky to find my way to Salvador at Alliance Auto. This is a car not everybody works on, but he chatted about an engine he'd rebuilt on another Eurovan just a couple weeks before. He got me and the kiddos to a local hotel for the night, and over the course of the next three weeks, worked by telephone with my husband to complete numerous needed repairs efficiently and for low cost. He was always cheerful, friendly and professional and charged what he said he would for repairs done on time. He was able to hang onto the van until we could return to get it. And when after a few weeks there was some trouble with one of his repairs, he was willing to pay for our repair here at home. I only wish I lived nearer. read more

These folks are amazing! Was driving over hwy 20 on a Friday afternoon when one of my rear wheels locked up. Got a tow to these guys and even though it was 4:00pm on a Friday they started tearing it apart to see what was wrong. Since they are the only shop in town that is open on Saturday my car was ready to go before the weekend was over and their rates are the best in the area. read more

While on a drive in the mountains in our 19 year old Explorer we broke down. The car quit moving forward and we discovered a long trail of transmission oil on the road. We were 20 miles east of Covelo on dirt roads. We called AAA for a tow and were told they would take us to the nearest AAA approved garage. We were stuck and figured we would give it a try. After a 90+ minute ride in our car on the flatbed tow truck we arrived at Alliance Auto Repair. It was 5:30 but we were greeted by a smiling Alajandro. He listened to our problem and wrote a service order. He assured us they would check out our car first thing in the morning and get back to us by noon. He then drove us around town showing us motels and restaurants. We chose a motel and settled in for the night. By noon the next day it was decided the transmission needed new seals. I was pleased to learn the estimate was well below what I had expected. They also checked out the whole car and suggested, without any pressure, some other work that should be done in the future. They said the work might be done by Friday, Saturday latest. They arranged for a rental car for us. I had made some calls earlier and found the car they arranged through Hertz to be cheaper than any I had found. Friday afternoon the work was completed. I wish Alliance was closer to where we live. I would have them do all our auto repairs. Breaking down away from home is never a pleasant experience. Salvadore and Alajandro made it more pleasant than it might have been. Lew from Sebastopol read more

Alliance saved our vacation! I was heading north last Friday with a van full of friends and kids, and we discovered just before dusk (near Ukiah) that our headlights had failed. AAA put us in touch with Alliance at 6:30pm, just as they were closing, and the owner offered to stay open and wait for us to roll in. He personally diagnosed the problem, found a replacement part (I'm not sure how he managed that!), and had us all back on the road in less than two hours. Customer service doesn't get much better than that. read more

COMPLETE INCOMPETENCE. I brought my car in after my former mechanic retired. I needed the fluids checked before a 9 hour trip to Los Angeles. I also explained that a diagnostic had been done and I needed a part replaced. They performed another diagnostic, charged me again for that and for checking the fluids, and gave me a list of parts I should replace first -- starting with the temperature sensor switch. They replaced it, and my "check engine" light was on within two days again. My oil warning lamp lit up on the dash and then shorted out, so I stopped to check the oil. They had never checked any of the fluids at all and I ran out of oil completely -- twenty miles from any services!!! It was the main reason I brought my car there! Fortunately, I had a quart oil with me. STAY AWAY FROM THIS SHOP. read more

Worst Service Ever..... Alliance Auto I feel is a very dishonest business and I would never recommend anyone bring their vehicle there. I had a 9 am appointment and brought my car in. While Salvador was checking me in he stopped me in mid sentence to answer the phone (more than once). Once it had been there for most of the day, I called because I hadn't heard from them. They still didn't get to it that day (I needed my wheels!). The next day they said they would call in the morning. They never called, so by about 12 I called them, they were still not done looking at it. Finally the evening after my scheduled appointment they called me and said it would be 2,700 dollars to fix everything (it was a 96 Volvo that wasn't even worth that much!) I had them go through the things to fix and how much each would cost. It was outrageously expensive. I told them to not fix anything and that I was coming to get my car right then. Salvador proceeded to tell me that "if I really cared about this car, I would pay the 2,700 dollars to fix it". Well, I actually cared about that car a lot! But now he was trying to guilt trip me?!?. When I went to get it they told me it would be $250 for a diagnosis fee! I have never heard of a diagnosis fee being anything over $100. After telling them how rude and dishonest I think they were I got them down to $180. But they wouldn't even give me my keys without me paying them the $180. I don't know if they felt like they could take advantage because I am female or if they are truly a bunch of pricks. read more

Impressed by the level of expertise they have. I'm glad I found them. Very happy not to have to drive an hour to service my Mini Cooper.

After visiting quite a few mechanics in the area, i stop here. these people are very thorough, professional, and accountable. no corner cutting, half assing or mickey mousing here! maybe not the cheapest in town but the work is excellent, and garunteed! and if you have a foreign car, dont waste your money anywhere else. these guys took me to my car while it was on the lift to point out all problems, and showed me the broken parts after work was done, without me having to ask. read more

The thing about Sal, the owner, is he'll get the job done. It may take several tries, and he will charge you for each of the experiments, but if it takes longer than expected he'll loan you his truck and get it done. In the case of my e-brake, which just kept slipping no matter the attempted remedy for a while, he even took a drive into a hilly part of town with me so I could show him what I meant. read more

Totally satisfied with both the work done, and personal service. They dropped me off at work, picked me up several hours later, thoroughly went over my bill to describe in detail the scheduled work performed, and noted additional reccommendations. Of course, who didn't know that wasn't going to happen, but it was work that needed to be done. It was too late in the evening for them to detail my car, as part of there specialty service, but without notice the very next morning, they sent a technician to pick my car up, and complete the washing and vacuum___ Fernando did a great job detailing!! read more

We were headed north for a vacation when a engine light came on. With diesels this is not a good sign. The manager at Golden Rule RV park Suggested this place as she had a good experience there. The Ford dealer was backed up in work but Salvadore offered to take a look at my truck. After 15 minutes of getting the problem codes from my truck it turned out to be a bad fuel injection control module. He obtained the part the next morning and by afternoon we were ready to roll. The price was what I expected and I was pleased with the work and how helpful they were. I would gladly recommend this business to anyone. read more

I had heard of this shop having great service but learned otherwise...I wish that I could have given less than one star!! I drive a German car which Salvador did not seem to know much about. He checked the computer codes and charged me a fee for that and said I needed new brakes, tires, rotors. My engine was making a noise and Salvador said I needed a new timing belt. He kept my car for over three weeks and I work at UVMC and need my car. He originally said it would be done by the end of the week which I brought it in. It was not. I saw him driving my car around town with his kids in the car and when I got it back it had an additional 1,000 miles on it. When I went to pick it up he wanted to charge me 5,000 dollars for a new transmission which he said was absolutely necessary and the noise that he thought was coming from the timing belt was the transmission....ABSURD!!! I expected him to call and get my approval for the repairs prior to doing them but he did not. I stopped in at his shop on several occasions and not only was Salvador not there but my car wasn't either. I guess my car was the coolest car there, so he HAD to drive it an extra thousand miles to wherever!!! When I stopped by and Salvador was there he never said, by the way you need a new transmission??? And he spoke about his ex-wife with vehement hatred and disrespect. It made me very uncomfortable as a woman and also sorry for the woman whomever she is...he claimed to make a couple hundred thousand a year and only pays a couple hundred in child support. It literally grossed me out. His workers laughed and thought it was funny. Really it is disgusting, and Salvador should be ashamed of himself as a business person and father because his children were nearby and heard all of his hateful, degrading remarks. I will never go back to Alliance Auto Service!!!! I took my car to Bernhard's Autobahn after and showed him my old parts which I requested and he said I didn't need 3/4 of what Salvador of Alliance Auto Service said I needed. All I needed was a timing belt but it still was good enough for another 10,000 or so miles and not an emergency. It was still making noise when I took it to Bernhard's but it was a simple hose and cost 80 bucks to replace. Alliance Auto service is the absolute WORST mechanic shop I have ever been to. If you go here, you are bound to get burned and taken for all the $ you have. Also you're going to hear a lot of negative talk, and be treated like a number not a human!!! read more

These guys are crooks!!!!! Suffering from an emergency repair on the 101 freeway, I turned to AAA for a reliable repair shop. After having my car towed to this shop I was told I would receive an estimate the next day. When they called back they told me it was the starter and the repairs would be close to $400.00. We called another shop and told them what happened. Running cars do not die due to a bad starter but it was the alternator that needed repair. The other shop was half the price and provided a solid guarantee. Alejandro tried to charge me $85.00 for the FREE ESTIMATE and REFUSE to release my car because he knew he was caught in a lie and I was taking it to another shop. I am also a woman he thought he could run over. Only after threatening to report them to Bureau of Automotive Repairs, Google and AAA did he see the light. Additionally when the other tow truck arrived Alejandro refused to help push the car out his stall and acted like a child. He did finally come over when my tow truck driver was helping me he pushed a whole 5ft whoo hoo. Too bad Alejandro I am filing the reports because you're a crook and try to take advantage of people. Also Alejandro was very unprofessional in his speech and told me "If you want to come train me how to treat customers if you know so much then do it" what a joke. read more