This was my second visit this week.....They have done a great job of monitoring how many people can…read morecome in the waiting room at one time..... Both times the receptionist did a great job of directing folks.... today Irene & Sonia did an outstanding job of taking of care of me and all the other customers... Great job Ladies & keep up the good work... no one likes hanging out a Lab.....But, if it's clean and the employees are efficient that makes all the difference.... Parking is tough...(busy) I made an appointment on-line both times.... check in from your car they will let you know when to come in.....

One of the male workers are rude, and they seem to be always short staffed, even when you are on…read moretime to a 7AM appointment you have to wait 50 minutes to even be seen. And it's always crowded with patients because we aren't a seen in a timely manner. Management should staff them properly so patients can be seen and not wait so long.

If I could give this lab a rating below zero, I absolutely would. The level of disorganization and…read moreunprofessionalism I experienced was unacceptable. When I arrived, the check-in system estimated a 30-minute to 1-hour wait, which seemed reasonable. However, after well over an hour, my name remained "next in line" on the screen with no updates or explanation. When I finally approached one of the two staff members working, I was met with rudeness and indifference. I was told, "We really don't know, there are only two of us here." When I asked if they could at least confirm whether my insurance was accepted--since I'm new to this lab--they couldn't even check. This is not acceptable patient care. There was no communication, no sense of responsibility, and no basic customer service. If a lab cannot manage patient flow, provide information, or treat people respectfully, it should not be operating. Patients deserve better than this I would avoid this lab at all cost -even if you get an appointment. We left and no service done. 10/17

They were on time.... Even though there were a lot of people waiting...I made an appointment....so…read morefor me it was easy in easy out.... The girl did a great job..... couldn't even tell where I was poked Parking is plentiful .... Employees are friendly and very efficient...

I went to the Mission Viejo location on 7-19-2021. At first I was very impressed. I did have an…read moreappointment and I waited just a few minutes as I signed up for the online portal. The test was quick and the rapid results were available before I left the parking lot. The PCR test was supposed to be completed also. In the online portal, it STILL says pending 2 months later. I reached out to the company by email on 2 separate occasions and never received a reply. It's great for a rapid test, but when the PCR test never gets done and nobody can reply to my questions, I just can't recommend them.

If I could give zero stars, I would. Husband and I had 6pm appointments, today, at the Folsom, CA…read moresite and arrived a few mins early. Trailer and signs were out, but no one came out to meet us. I got out and knocked on the door and no one answered. Called the corporate number, which happens to have a Las Vegas area code same as my cell, and no one answered - VM also full. Called several more times, still no answer though business hours are until 9pm. Emailed them and no response. Just a few minutes ago, my husband received an email from them saying "thank you for visiting". This company sounds like a scam, likely collecting federal funds and providing no actual service. Such a shame especially given the seriousness of the virus.

I was referred to Jon from a good friend, I made an appointment which took about a week to make…read more Once I got confirmation and showed up the office had no sign presenting the business which I thought was odd. I went into an office with the owner and filled out some paperwork. The vibe was not professional nor was he very informative of the process. He asked me about my concerns and I out my hand on a devise for 5 seconds and that was it he said I would have my results in 7-10 days, and owe him $300. I gave him my card and he didn't have a credit card reader and asked if he could take a pic of my card which is very unprofessional. After a month no results I've contacted him several times and gotten three excuses and nothing. I did not believe the business is still in business or running ethically. Walk away!

I heard great things but have not had a great experience at all…read more I sent in a hair sample over a month ago. My boyfriend purchased this test for me for Christmas. I sent in my hair sample and have yet to receive my results. I have emailed multiple times to the email given at info@luminarywg.com, and have NOT received a response. I even called their # 866-383-4166 and was told by a man, who was annoyed and bothered that I called, that someone would be reaching out to me. And still, nothing.  I emailed again to request a full refund. We will take our business elsewhere because of the lack of response, the lack of customer service, and the lack of results. I no longer want my test results. I just want a refund. My boyfriend paid $295.00 + shippiing!! We'll see if we get it.

Quest's New Format is Convenient and Efficient…read more Blood tests are a necessary routine for many. In the past, Quest locations reminded me of the DMV or jury duty. All of humanity were jammed with their germs and all into a crowded waiting room filled with crying kids and coughing. Quest has improved their operations leaps and bounds. Patients now check in at a touch screen, the wait is short. Minimal chairs are set up, patients have the option to wait in their car. I have tested two locations now (Santa Ana/Orange and now Loma Linda) I have been in a few times for tests and overall had a great experience. My phlebotomist today was excellent, friendly, professional and gave me a pain free blood drawing. It was one of the easiest blood draws I have had out of hundreds. Thank you Quest for the Business Process Improvements. Also thank you to my Phlebotomist today for being a highly skilled professional and kind person.

One of their facilities have been dirty and they take forever. They sit there in the back, laughing…read moreand talking and chatting, knowing that there are several people they need to tend to, and they don't not in a timely manner.

Management can't even make proper decisions here and I witnessed employees not wearing face shields…read moreor a decent QC department. As for the waste disposal I would love to know who is in charge and where it goes. Also where is the accessioning department and sample storage? I would definitely pass on this place if you want accurate results. I feel this is too new of a company as it was just bought and they are not ready for so much testing. They should limit the testing until they have the staff or the departments.

With an appointment, this place is great. The phlebotomist there are great. They take care when…read moredrawing your blood.

Literally have to wait 2 hrs to get seen they call 1 person every 30 mins. They are slow and don't…read morecare to see anyone.

Franchesca was super nice with us and she has a very good hand. I didn't even feel when she did the…read moreblood work and she talks to you so u relax and I hope I get her for next time.

If I could leave a zero star, I would! My sister and I had appts and we didn't get seen till almost…read morean hour later. The check in line was insane and while sitting in the waiting room, I was being sexually harassed by an elderly man. I was so disgusted and scared. DO NOT GO HERE! Especially women. I felt in danger and told the lab tech but of course they did nothing about the perverted old man. I will NEVER step foot here again!

My company recently started using Exam Professionals to perform our DOT physicals and I had…read morereservations about the change. To my great surprise my visit was exceptional, from beginning to end everything was smooth sailing. The staff was very friendly and the Physician Assistant was super nice and very pleasant. I really enjoyed my visit, which is a rarity. I had my book in had because I was prepared to be there for hours. My appointment was at 3 and I was done at 3:45. I also like the fact that they enforced mask wearing, if you don't have one with you they sale them for $1. *side note I used Waze to get here and it told me to turn on Hunts Lane and led me to the back of the parking lot, to the hall of records and told me I was there! Turn onto Commerce Center West and it's the last building on the left at the end of the cul-de-sac.

Been here since 9:50am it is now 12:40pm and im barley leaving honestly once in its fast and…read moreconvenient but the almost 3 hour wait is ridiculous place is too small to deal with all these people

My youngest had an audiology appointment for my little one because he hasn't had one in a while…read more Erica was the one who helped us. She was absolutely amazing. We have to follow up in a month because even though I mentioned he had Autism, they only booked him with her and for 30min but he needs an additional person and an 1hr visit. That part is a little upsetting but on a positive note, it gives us some time to try to prepare him better. The quality of care Erica gave was amazing. Thank you for showing my little one patience.

Kaiser Moreno Valley really needs to do a much better job with parking. The parking situation is so…read morebad that I've even seen employees scrambling to find a parking space and risking being late for work. Patients already have enough stress dealing with appointments, treatments, and long wait times without having to circle the parking lot looking for a spot. The valet service is not much of a solution either. My experience with valet was disappointing, and it did not improve the situation. Both the front and back parking areas are consistently overcrowded and poorly managed. Kaiser is a major healthcare provider, and its facilities should have adequate parking for both patients and employees. The current situation is frustrating, inconvenient, and unfair to everyone who uses the facility. This is an issue that deserves immediate attention and improvement.