I'll only take time to write an excellent or poor review. So this review is for receiving EXCELLENT…read moreservice from this team! I was put in an unpleasant scary situation with AAA when they supposedly signed me up for a homeowner and auto policy. Approximately couple weeks later and after they collected my premium payments, they basically told me that they would have to terminate my policy because the property value exceeded their limits! They didn't even survey my property! Then, they said the policy will terminate in about 21days! They even advised for me to cancel my policy with my previous insurance company. Basically, AAA they left me in a bad situation and now having to find another insurance company in 21days. I have never filed a claim for this 70yr old home. A friend advised me to contact their agent Lance Arakaki at StateFarm which I did on Good Friday (holiday). I explained my urgent request to obtain insurance. He was very professional, gave great advice on StateFarms requirements and the process. He emailed me exactly what he needed and kept me informed almost daily on the status of my application. He took the seriousness of my situation knowing AAA was terminating in couple weeks! Lance called me yesterday to tell me the great news that they will be able to insure my home and auto for a competitive price too! So Lance and his team members Erin and Leslie pulled a miracle in 1 week!!!! I've learned so much about this process and the importance of working with knowledgeable professionals! I highly recommend you contact this team if you are looking for an agent. Lance and his team will definitely be there to support you and give honest advice! Much appreciated and thank you to Lance, Erin and Leslie!!!!

First time meeting Lance since my previous State Farm agent retired. I had to make changes to my…read moreinsurance policy and was given the opportunity to meet with Lance to go over my current policies. I'm so glad we were able to meet with him, because he was very informative and made me think about what other ways to keep my assets protected. We felt very comfortable speaking with him and never felt like he was being pushy. If you need an insurance agent , definitely go see Lance and his team

After being a homeowner for many years, I've had to switch insurance agents a few times. Honestly,…read moreI had gotten too settled and didn't want the headache of making another change, but deep down I knew I needed to due to poor service and lack or response. Thankfully, it was seamless to make the change! In addition, I would refer my clients to past insurance agents and they would come back and complain about them. Now was the time to make the change. I spent over a week off and on searching online, comparing insurance companies and agents while reading countless reviews looking for positive consistency. It was frustrating and overwhelming, until I came across Marc Dixon's office with Allstate. Hands down, Marc had the most positive reviews I have seen anywhere, including over 1,300 on Allstate's website, and now I understand why. From my very first inquiry, I immediately experienced the difference in service with Marc and his team! They picked up the phone, Marc responded timely, they understand coverages, they genuinely care, will ensure my insurance never lapses (I still don't know how that happened with my last agent), and will take the time each year at renewal to review and update my plan if needed. Marc Dixon and his incredible staff, Lisa Walker and Antonia Meyer fixed a few concerning issues with my prior policy, guided me, and the switch was done! He gave me the peace of mind of knowing my properties are protected just the way I wanted, and managed to save me some money. I have never worked with an insurance agent who is on top of it, and runs a company so smoothly and professionally. Marc and his staff are amazing! With gratitude!

I appreciate the rapid response of Marc and the individuals in his agency…read more Your insurance is only as good as your agent. Marc Dixon and his Allstate agency are the reason I feel like I have the best condo and auto insurance coverage I can get.

I want to say that it's a real pleasure working with Sheldon's assistant, Raenani. Her customer…read moreservice skills are wonderful! She is very easy to communicate with and always very informative and prompt in getting back to me when needed.

okay I've dealt with all the other insurance companies and I've always got over charged and bad…read morecustomer service.. but then I was put into contact with Sheldon & Raenani. it seriously was life changing. having insurance on almost everything is a must. let me tell you that these wonderful people always make sure they explain throughly with any questions I have. their prices are unbelievable & no matter what I got going on..they are always so quick and efficient. I am so glad I have made the change to become part of the State Farm family with Sheldon wong. I highly suggest you give them a call for a quote because I promise they are the BEST ON OAHU! thank you guys for everything!

Excellent customer Service with answering my questions on my policy and regarding what to do if you…read morehave an accident with another car

I highly recommend going to this State Farm agency from the moment you walk in they are all very…read morefriendly & try to assist you as quickly as they can. We've had this insurance for years now and signed up at this location and they haven't disappointed when we needed them, they even sent us holiday cards which is really thoughtful. It's very neat & clean inside, there's always available parking so you don't really have to struggle to find parking which is always convenient and their office is easy to find. Shout out to Akila he went above and beyond to make sure we had our claim sorted, he was very punctual with everything & we had free boba! You will not regret going here or having State Farm as your insurance they are amazing!!

Kennedy Kugle is the most proactive and helpful loan officer I've worked with in 27 years of…read moremilitary service. -COL US Army

See Popa G's review. Confirming the success of our home loan journey was due to the excellent &…read morecohesive team efforts led by WeiWei of VU and our realtor, Patrick. Mahalo nui loa!

I am very skeptical of small business as opposed to the giants (Geico, Allstate, State Farm,…read moreetc...), however, due to buying a new home, I felt obligated to price out everyone including a contact I had at Matsukawa Insurance. Not only did they beat out the pricing, they offered better coverage, responsive and knowledgable feedback, and a better internal understanding of insurance in Hawaii. My agent, Tricia was able to provide me real world examples and comparisons as opposed to getting an agent who does not have a full scope of knowledge of the start to finish process. She provided me tailor made quotes based on my needs and I could not be more thankful! I recommend Matsukawa Insurance to everyone I know.

My eyelash/ nail salon is insured by this company.. Tricia my agent went out of her way and beyond…read moreto get me the coverage that we needed.. and most importantly what my landlord demanded.. thanks to this agency... my shop is insured!!! :-)

Always courteous, good customer service. Short wait times for staff appointments: they're busy…read morewith customers, so I'd definitely make an appointment if you're doing loans or legal work.

I've used Navy Federal for a long time. If you're a Veteran or eligible for an account then…read moredefinitely sign up. They work great with veterans and have locations most places that veterans are at especially exchanges. Their automobile loans are great with competitive rates. I've been with them long enough to get an 8 year loan. I've used their automobile loans many times, perhaps 5 times so far. For business accounts, they can be a bit steep, but you know you're trusting your equity with a more established institution. Last I checked you'd need to maintain $5K in the account to not have to pay a monthly fee for business accounts. The smaller credit unions are as low as $1K, but again they are less stable. The Kapolei office has always been warm and welcoming with great customer service. I've been to this particular location many times and I usually get in and out rather quickly. Even when I don't bring my card, they are able to look up my account and deposit a check. I usually face a lot more red tape at banks, but not at this location. They also have a website and a mobile app. So accessing your account is easy to do, but still secure. I've never had issues with my accounts here.

House owner insurance and hurricane insurance are very important for us who live in Hawaii and have…read morereal estate. In 2010, our insurance broker was Pyramid Insurance Company, and a few years later, the original agent could not continue, and Sean was assigned as the successor agent. My husband is a native English speaker, so conversing with Sean was no problem for him, but when I called Sean and asked a question, he always responded annoyingly. And last year, he finally told me, "The best way you can understand correctly is to change to an agent who can speak Japanese." English is a big challenge every day for me who moved to the United States on the occasion of marriage, without having to hear that. So his words pierced my chest like a blade, and I was very hurt. A few weeks after his inconsiderate comment about my English, I did indeed get a referral from an insurance expert to a bilingual agent, and made the switch. She carefully reviewed my existing insurance policies. I was very happy. The new agent's review revealed that when Sean was our agent, the "fire sprinkler discount" was not applied. I don't remember hearing from Sean that there was such a discount. When I told my husband, he said he got a reply as soon as he sent an email to Sean that said, "I'm no longer your agent, so I should go ask the current agent." Even though the past mistakes are not the responsibility of the current agent, Sean said so. I doubted my ears at my husband's report. Also, my husband said that he received a call from Sean immediately after sending an email from Sean, with the same excuse for not giving service. I learned again how irresponsible Sean was as an agent. The sprinkler discount was a benefit that we had received for nearly 10 years. We are thinking about how to charge the irresponsible and rude agent, the agent I fired, Sean, in order to get it back. My husband is enthusiastic about pursuing responsibility, but who will take this responsibility? Sean? We'll see. 住宅所有者保険とハリケーン保険は、ハワイに住んでいて不動産を持っている私たちにとって非常に重要です。 2010年、私たちの保険ブローカーはピラミッド保険会社であり、数年後、元のエージェントは継続できず、ショーンは後継エージェントとして割り当てられました。 私の夫は英語のネイティブスピーカーなので、ショーンとの会話は彼にとって問題ではありませんでしたが、私がショーンに電話して質問をしたとき、彼はいつも迷惑そうな対応を私にしました。 そして昨年、彼はついに私に「正しく貴女が理解できる最善の方法は、日本語を話せるエージェントに変える事ことじゃ無い?」と言いました。 英語は、結婚の機会にアメリカに引っ越した私にとって、英語を使う事は毎日大きな挑戦です。だから彼の言葉は刃のように私の胸を突き刺し、私はとても傷付きました。 私の英語についての彼の思いやりのないコメントから数週間後、私はHawaiiで保険を取り扱う専門家からバイリンガルエージェントへの紹介を受け、彼と直ぐに切り替えました。 彼女は私の既存の保険契約を慎重に検討してくれました。 私はとても安心で幸せでした。 新しいエージェントは、ショーンが私たちのエージェントだったとき、「火災スプリンクラー割引」が適用されなかったことを明らかにしました。 私たちはショーンからそのような割引があったと10年間一度も聞いた覚えはありません。 私が夫にその件を報告して夫がショーンに伝えたところ彼は「私はもうあなたの代理人ではないので、現在の代理人に尋ねるべきだ」というメールを送り返して来たそうです。 過去の過ちは現在のエージェントの責任ではないにも関わらずショーンはそう言ったそうで、私は夫の報告に耳を疑いました。 また、私の夫がサービスを提供していないのと同じだと言う意味のメールを送り、直後にショーンから電話を受けたと言いました。 もちろん夫はショーンと直接話しをする必要はないと言い電話を切りました。 私はショーンがエージェントとしてどれほど無責任であるかを再び学びました。 スプリンクラー割引は、私たちが10年近く受けられた利点でした。 私たちは、それを取り戻すために、無責任で失礼なエージェント、私が解雇したエージェント、ショーンに請求する方法を考えています。 私の夫は責任を追求することに熱心ですが、誰がこの責任を取りますか? ショーン？ 果たしてどうでしょうね。。。今は呆れて何も考えたく無いので少し様子を見ます。

As a business owner of a commercial yard, property cleaning, I need workers compensation,…read moreemployees honestly bond for a large contract we were awarded. I called Sean Shim and he was so helpful, great phone service, email response of answering all my needs. Next day, drove to his office had everything ready for signature, payment was done. He took the extra step of emailing my policy to the contractors in the mainland, in helping me having the documents to them so we could proceed on the project. Every time I called him, he had helpful phone tone and didn't mind me asking him for help and answering my questions, such guest service and satisfaction. I'm so thankful for his fast expertise help in getting the policy I needed for my company. Mahalo Sean Shim! Patty Kahanamoku-Teruya MK&P LLC