Ok So I bought my wedding dress from this magazine at this store called Almas creations and it was a freakin joke what i mean by that is that it was a nightmare!!!!!! Alma is a very pushy lady she just says everything will look good and blah blah blah...... she's full of crap i swear. she told me that if I wasnt happy with the dress that she would help me sell the dress at her store and that she would sell it asap.... So there fore I went ahead and ordered it and it came to the store and it was freakin ugly omg i was so upset.... Alma was no help at all she is just a pushy lady tryin to convience you to buy whatever which wasnt good at all..... i had heard from 2 other people to not go to her because she is a pushy lady so i was so hard headed that I still went n-e-way... i told her I wasnt happy with the dress at all and all she can tell me was to take it to a 2nd hand store to sell it i couldnt belive this. i had told her do you understand that im getting married and i want to lookpretty not like a damn witch.... this is my day and i swear i want all you soon to be brides to know that this store is not the store your better of going to David's Bridal i swear.... when your shopping for your gown you should be relaxed happy and excited not mad about everything... well that was my story about this damn hell hole.....never again i give her 10- points!!!!!!! read more

So I had a quince to go to on 05-01-10. I had a custom dress made. Alma promised me it was going to be ready on time, well it wasnt. They kept promising dates on when it was going to be ready for me to go and try on so one day before the quince they call me that my dress was ready. So when I got off of work which was 4:00 p.m. I go to the store and the dress didin't fit and it was badly made. So I left the store I had to go to mall and find one. Alma kept on calling me but I didint pick up I was really upset all she does is talk and talk and promise you bullshit. I lost $180.00 dollars. Plus $175.00 for the dress I had to buy. I wouldn't recommed this place to noone. read more

I'm bummed to leave a poor review, this is my second experience and I can't disagree with the other Yelpers.my first experience was fine- I came in last year knowing what bridesmaid dress I wanted to order because I found it at another store. I lucked out because finding a dress in this store is impossible, the dresses are so compacted and you're not going to get help. Lucky for me I came prepared, and the dress was cheaper to order here. She talked me into a smaller size but I ended up needing to have it let out, no big deal. I remember communication being poor but I called until I picked up my dress a week before the wedding, whew! This time I was on a time crunch, brought the dress I purchased somewhere else in on Monday, asking if it could be done by the following Wednesday, they said fine. As they're writing a receipt they tell me they don't know how much it'll cost and they will call me the next day to tell me. The next day I call, twice. This is about 5pm, so I waited the entire day to hear back, and didn't. They ask if they can call me right back. They don't. I call an hour later and they ask if they can call me the next day (which is today). I make them promise they will call in the morning- I had a week and two days and now I will only have a week. Not completely their fault but they should've also communicated better. They don't call in the morning. Or afternoon. I call at 4pm and they set the phone down for 5 minutes with me on hold, I can hear them talking to others. They tell me it'll be $55.00 because of the rush. But you took two extra days just to tell me that? No thanks, it makes me worry if they will even be able to do the job at this point, it's just bringing up a hem. I tell them I will probably have to pick it up to take it somewhere else, they tell me to call and let them know. I have a Dr appointment, so I showed up at 6 to pick up my dress and they tell me I'm supposed to call them if I want to come pick up my dress. Um what? Oh, the dress isn't in the building, "I told you to call if you were going to get it", I thought after saying I would be taking it somewhere else, that she said to call if I wanted her to start on it. So here I sit, waiting for them to fetch my dress. I don't speak Spanish but it's easy to tell if somebody is talking about you, with their clients, lol. It's fine, I'm in a wedding per year at least, and I don't need to bring my business back here. If you want to be respected, especially your time, go elsewhere. read more

The people in this store are so incompetent it's ridiulous they even have their own business totally screwed up ,y tux order for my wedding they made me drive iver twice in one day and the next day again. Whoever you talk to gives you a different answer to the same question. Plus they are pricey too. Never again they have no customer service skills whatsoever. People BEWARE this place sucks. read more

So unprofessional. Imelda one of the workers there was very rude. Alma not that great either. Make sure what she promises you to get in writting. Very late on getting the clothes. Wants you to keep coming back many times. Like gas is not so expensive! Charges an arm and a leg for everything. Did not discount nothing. We bought a lot in her store and still no discount. Does not know how to take measurements, after measuring everything was small or the wrong size. They should have more staff at the store. I would not recommend this place, not even to my worst enemy. Unless they change the way they service people I would not go to this place. We hired her for my daughter's wedding and we were not happy. They wanted to charge to dry clean the bride's dress. Isn't it when you go to a store they give you a wrinkle free dress? I don't know what she thinks? Very negative place. 10 Dumbs down!!!!! read more

My daughter was fitted for her prom dress for ($500.00) When the dress came back it was lovely, While my daughter was at her Senior Prom the zipper in her dress busted wide open and she ended up wearing her dates tuxedo coat. I call Alma but she never returned my call so I went to the shop and waited for her and her response to me was "Oh, I'll fix it" I said it was a one night affair Alma her senior prom and she was embarressed and humiliated in front of her senior class and had to hide in the bathroom. She says ok I'll think about it and get back to you. I was only asking for half my money back, I've yet to hear from her. I'm warning you NOT TO GO THERE, SHE DOESN'T CARE ABOUT HER BUSINESS AND HER ATTITUDE SUCKS BIG TIME... read more

Went in to their location in Livermore ca to order bridemaids dresses for my cousins wedding, and may i say the customer service was horrible. The lady helping us was rude and so unprofessional. She said she would gives us a call when the dresses came in and she never did! We were the ones calling her. When we fianally got our dresses the alterations were just awful! Every single dress where messed up just a week before the wedding i highly do not recommend this place. read more

Extremely horrible customer service, I have never dealt with somebody that owns a store and is so rude to customers like Alma & her employee Imelda. Both of them think they can talk to the customers like they want and for the customer not to say anything. If your looking for decorations and dresses go to another store, this store doesn't appreciate the customers. read more

I had a bad experience at this place. I went there to look at a dress and perhaps rent a tux and the lady there tried to snatch my business from the other vendors I had already contracted to do the decorations and centerpieces. She was so insistant that I just had to leave. I hate that atmosphere. This place must be desperate for business. I thought they were unprofessional and unethical. read more

I had a very bad experience because I ordered a cake paying $ 568.68 and I received a little little cake Be careful with your order.

I ordered gowns and matching jackets for my bridesmaids, they all came in to be sized and fitted. I had to call and constantly call to get my dresses. They called the day before my wedding to say the gowns/ jackets were ready. I had to pick them up myself because the ladies were having hair nails etc done. After getting the gowns to the ladies we soon found out not one dress was hemmed and the jackets were two sizes to small. We tried to somehow find a way to get through this. the ladies had to hold their gowns up the entire time because they were way to long and the jackets they could Not wear at all.....I went there after returning from my honeymoon to give them a chance to correct this even though my wedding was over ,but we paid out money on this. They made the gowns even WORSE!...the front they hemmed long and the back was hemmed really short....I DEFINITELY had to speak my mind at this point. I ordered my wedding gown from Casablanca with no problem. I hate I didn't order my bridesmaids gowns there to. If you want Exceptional, Reliable, Outstanding Service, go to CASABLANCA!!!!! Real talk!!!!! read more